one-two-five
One-two-five is a privately held Toronto-based micro-firm (1-10 employees, founded 2014) that diagnoses customer experience leakage and recommends solutions to optimize the customer journey, likely operating as an advisory or consulting practice rather than a productized offering.
- Company typePrivate
- Founded2014
- HeadquartersToronto, Canada
- Headcount1–10
- GTM typeB2B
- OfferingServices
one-two-five firmographics
Firmographics- Name
- one-two-five
- Website
- https://one-two-five.com
- Company type
- Private
- Founded year
- 2014
- Headcount range
- 1–10 employees
- Short description
- One-two-five is a privately held Toronto-based micro-firm (1-10 employees, founded 2014) that diagnoses customer experience leakage and recommends solutions to optimize the customer journey, likely operating as an advisory or consulting practice rather than a productized offering.
- Ownership category
- akta.pro rank
Where one-two-five is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Markets served
one-two-five business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations
one-two-five product offering
Product offeringCore offering
one-two-five is a consulting firm that identifies customer experience leakage within a company's operations and pinpoints targeted solutions, helping clients build an optimized end-to-end customer journey. The firm focuses on diagnosing friction points in the customer experience and recommending specific interventions.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Experience Leakage Analysis A diagnostic service that identifies where customer experience leakage occurs across a client's customer journey, aimed at business clients seeking to reduce churn and improve retention.
- Targeted CX Solution Recommendations A consulting deliverable that translates leakage findings into specific, actionable on-target solutions to optimize the customer's experience journey for business clients.
Companies that use one-two-five
Customer profileIdeal customer profiles1 record
one-two-five technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
one-two-five competitors and assessment
Company assessmentDirect peers
- Walker Information: Walker is a customer experience advisory firm that helps organizations measure and improve customer journeys, including experience-leakage diagnostics. It is a direct peer to one-two-five given shared consulting-led CX optimization model and similar buyer personas.
- Temkin Group: Temkin Group is a CX-focused advisory firm offering research, assessments, and transformation consulting — closely aligned with one-two-five's stated mission of diagnosing customer experience leakage and guiding improvements.
- Strativity: Strativity is a customer experience consulting firm offering assessments, journey mapping, and CX strategy services. Comparable to one-two-five as a similarly-sized advisory practice focused on identifying experience gaps and prescribing targeted improvements.
- Beyond Philosophy: Beyond Philosophy is a boutique customer experience consultancy specializing in emotional connection and CX optimization. It is a direct peer to one-two-five given similar boutique scale and shared mission of diagnosing and fixing experience leakage.
Broad incumbents
- Medallia: Medallia provides a customer experience and feedback analytics platform with professional services to operationalize journey improvements. It is comparable because it addresses the same problem space — identifying experience friction and prescribing remediation — but delivers through enterprise SaaS rather than a small advisory firm.
- Qualtrics: Qualtrics offers an enterprise experience-management platform with embedded CX diagnostic and journey-analytics capabilities. It is comparable to one-two-five because both target customer experience leakage and journey optimization, though Qualtrics operates at vastly greater scale via a software-led model rather than boutique consulting.
- Bain & Company (Customer Strategy Practice): Bain's customer strategy practice helps clients improve customer experience and reduce churn through Net Promoter System-based methods. Comparable in target outcome (reducing experience leakage) but operates as a top-tier global consultancy with large delivery teams.
- Forsta: Forsta (formerly Confirmit) combines CX research technology with consulting services aimed at improving customer experience outcomes. Comparable to one-two-five in addressing experience friction, but operating at much larger scale with a global SaaS + services model.
- McKinsey & Company (Customer Practice): McKinsey's customer experience practice advises large enterprises on journey redesign and experience-led growth. Comparable to one-two-five in problem space, though operating as a global strategy incumbent with vastly larger resources and brand.
- KPMG (Customer & Operations Consulting): KPMG's customer experience and operations consulting teams help enterprises redesign journeys and reduce experience drop-off. Comparable in problem frame, though delivered by a Big Four firm with full-stack advisory capability.
Market position
Customer concentration
one-two-five social profiles
Digital presenceone-two-five financial estimates
Financial estimateRevenue estimate
Valuation estimate
one-two-five leadership team
Management profileNumber of profiles
one-two-five funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
one-two-five M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about one-two-five
What does one-two-five do?
one-two-five is a consulting firm that identifies customer experience leakage within a company's operations and pinpoints targeted solutions, helping clients build an optimized end-to-end customer journey. The firm focuses on diagnosing friction points in the customer experience and recommending specific interventions.
When was one-two-five founded?
one-two-five was founded in 2014. It employs 1 to 10 people.
Where is one-two-five based?
one-two-five is headquartered in Toronto, Canada, in the North America region.
Who are one-two-five's main competitors?
Direct peers on record are Walker Information, Temkin Group, Strativity and Beyond Philosophy. Broad incumbents are Medallia, Qualtrics, Bain & Company (Customer Strategy Practice), Forsta, McKinsey & Company (Customer Practice) and KPMG (Customer & Operations Consulting).
Does one-two-five have an API?
No public API is recorded for one-two-five.