FM&M

What FM&M does

FM&M (Facilities Maintenance and Management Inc.) is a B2B commercial janitorial and facility services provider founded in 1987 and headquartered in Dorchester, Massachusetts. The company has been a wholly owned subsidiary of WORK Inc., a not-for-profit vocational rehabilitation agency, since January 2004; under this structure, 100% of after-tax profits are directed to programs supporting individuals with disabilities. FM&M delivers contract-based janitorial services, specialized disinfecting (including COVID-19 response), and a Green Clean program built around environmentally preferable chemicals, energy- and water-efficient equipment, and recycled-content consumables. Its work is anchored by ISSA CIMS and CIMS-GB with Honors certifications, which position the firm to support customers pursuing LEED-EBOM points.

The company serves six primary verticals: commercial/corporate, healthcare and labs, education and technology, biotech and life science, government and institutions, and manufacturing and financial institutions. Customer logos and contract references include Boston City Hall, state and municipal accounts, and facilities exceeding 1 million square feet, with aggregate managed footprint above 12 million square feet annually and contract value exceeding $15 million. Operations are concentrated in the Boston metropolitan area, with a unionized workforce through SEIU 32bj Local 615 and a direct enterprise sales model where the management team handles contract acquisition and ongoing customer relationships.

FM&M operates on a quote-based, contract-pricing model with multi-year terms and customized maintenance plans. The company does not publish pricing, has no public funding history (it is a non-profit subsidiary), and reports no AI/ML or proprietary software platform. Its technology is operational rather than digital: certified quality systems, training, and 24/7/365 emergency response capability. The competitive moat is built on certifications, 34 years of operational track record, government procurement relationships, and the social enterprise brand tied to WORK Inc.

Name

FM&M

Legal name

Facilities Maintenance and Management Inc.

Website

https://fmm-inc.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

101–250 employees

Short description

FM&M (Facilities Maintenance and Management Inc.) is a Boston-based B2B janitorial and facilities services company serving commercial, healthcare, government, education, and biotech customers across more than 12 million square feet. It is a subsidiary of non-profit WORK Inc., with 100% of after-tax profits directed to disability employment programs.

Ownership category

akta.pro rank

Product category

Commercial Janitorial and Facility Maintenance Services

NAICS

Janitorial Services (561720)

SIC

Sanitary Services (4950)

akta.pro primary industry

General Commercial Janitorial (Recurring Contract Cleaning) (BPABABAA)

akta.pro secondary industries

Commercial Office & Corporate Janitorial (IMAIADAA), Soft FM (Cleaning/Janitorial/Sanitation) (IMAIAAAB)

Keywords

• Commercial janitorial services
• Facility maintenance
• Green cleaning services
• Disinfecting services
• Building custodial services

Headquarters

HQ city

Dorchester

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Janitorial Services: FM&M generates revenue through contracted janitorial and facility maintenance services. Contracts cover general office cleaning, hard floor maintenance, carpet cleaning, bathroom restoration, trash collection, and detail high and low dusting. Revenue is contract-based with customized maintenance plans.
2. Disinfecting Services: Additional revenue stream from specialized disinfecting services, including COVID-19 related services. Services are provided as part of comprehensive building maintenance contracts.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels2 records

Core offering

FM&M provides contracted commercial janitorial and facility maintenance services, including general office cleaning, hard floor maintenance, carpet cleaning, bathroom restoration, trash collection, dusting, specialized disinfecting services, and environmentally preferable green cleaning. Services are delivered under customized multi-year contracts to commercial, healthcare, education, government, biotech, manufacturing, and financial institution clients in the Boston metropolitan area.

Product overview

FM&M is a full-service facilities management and maintenance company offering a unified portfolio of janitorial and disinfecting services. The core offerings consist of Janitorial Services (general office cleaning, hard floor maintenance, carpet cleaning, bathroom restoration, trash collection, and dusting), Disinfecting Services (including COVID-19 response), and Green Clean (environmentally preferable cleaning using sustainable products and methods). The company operates primarily in the Greater Boston area, serving commercial, healthcare, education, biotech, government, and manufacturing facilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Janitorial Services Core janitorial service offering general office cleaning, hard floor maintenance, carpet cleaning, bathroom restoration, trash collection, and detail high and low dusting. Provided for 34+ years to commercial, healthcare, education, government, biotech, manufacturing, and financial institution clients under customized multi-year contracts.
• Disinfecting Services COVID-19 and general disinfecting services for commercial facilities to maintain healthy and safe work environments, delivered as part of comprehensive building maintenance contracts.
• Green Clean Environmentally preferable cleaning service using products and methods with minimal impact on human health and the environment, including recycled content products, environmentally safe chemicals, and energy- and water-efficient equipment. Helps customers pursue LEED-Existing Buildings: Operations and Maintenance (LEED-EBOM) points.

Quantifiable outcome

• Contracts exceeding $15 million managed by current management team
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• WORK Inc.coreOthersFM&M was acquired by WORK Inc. in January 2004. WORK Inc. is a nationally recognized not-for-profit vocational rehabilitation agency that specializes in providing training and job opportunities for adults with disabilities. 100% of FM&M's after-tax profits go directly to benefit individuals with disabilities, which is WORK Inc.'s central mission. FM&M is owned by WORK Inc. and operates under their social mission.

Scale indicators5 records

Recent moves7 records

Expansion highlights3 records

Broad incumbents

• ISS A/S: International facility services company offering cleaning, property, and support services to enterprises. Direct competitor in the janitorial and integrated FM market.
• ABM Industries: National leader in integrated facility services including janitorial, parking, and HVAC. Direct overlap with FM&M's commercial janitorial and disinfecting services for large commercial and institutional customers.
• Aramark: Global provider of food, facilities, and uniform services. Competes with FM&M in facility services/cleaning for corporate, healthcare, and education clients.
• Sodexo: Global integrated facility management and food services provider. Competes with FM&M across healthcare, education, and corporate facility services including janitorial.

Direct peers

• Corporate Cleaning Group: Commercial janitorial services company serving corporate, healthcare, and educational facilities. Similar mid-scale contract model and vertical segmentation to FM&M.
• UG2 (United Group Services): Mid-sized facility services provider specializing in janitorial, maintenance, and operations for commercial, healthcare, and life sciences clients. Directly comparable in vertical mix and contract model.
• Able Services: Mid-size commercial janitorial and building services provider serving healthcare, education, and corporate facilities. Closely comparable scale and vertical mix to FM&M.
• ServiceMaster Clean: Franchise-based commercial and residential cleaning services provider. Closely comparable offering to FM&M in recurring janitorial contracts for offices and institutions.
• Jani-King: One of the largest commercial cleaning franchise networks in the world. Competes with FM&M for commercial janitorial contracts via franchise-based service delivery.

Regional players

• Clean Harbors: Environmental and industrial services provider with strong Northeast US presence. Adjacent competitor for specialized cleaning, disinfecting, and hazardous site services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/FacilitiesManagementMaintenance

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FM&M