What Ingenia does

Ingenia (legal entity: INFORMATICA INGENIA SL) is a privately held Spanish IT services company headquartered in Zaragoza, founded circa 1999, with 11-50 employees and over 25 years of experience in digital transformation for industrial and B2B SMEs in the Aragón region. The company's core offering is implementation, customization, and ongoing support of the AHORA ERP platform (AHORA One — a license-free ERP — and AHORA 5, the latest iteration released at the 2023 AHORA National Convention), for which it holds Gold Certified Partner status. The technical portfolio spans system integration (ERP-CRM-web-production), managed IT infrastructure (servers, networks, backups, monitoring), and a growing AI feature layer that includes omnichannel WhatsApp chatbots, Microsoft 365 Copilot deployment, intelligent platforms with OCR document classification and semantic search, and a private on-premises AI offering that integrates with GMAO, PLM, and production databases.

The business model is a hybrid of professional services and managed services, generating revenue from ERP implementation project fees, recurring monthly/annual maintenance and IT support contracts, AI consulting and custom integration work, web development and B2B digital marketing engagements, and government-subsidized digital transformation work via the Kit Digital program. Pricing is quote-based and project-specific, with flexible monthly, annual, or hourly service packages. Go-to-market is sales-led, combining direct consultative enterprise field sales with remote and on-site support, primarily targeting industrial SMEs (manufacturing, metalworking, aluminum, production) and B2B service companies in Zaragoza and Aragón. The firm also operates as an authorized Agente Digitalizador for Spain's Kit Digital subsidy program, opening a government-funded acquisition channel to SMEs and self-employed professionals. Notable case studies include a multi-phase AHORA One ERP deployment for Comercial Alcalde Aragón over 18 months, an AI chatbot for Vortex producing 80% lead response time reduction, and corporate web development for Calderería Lamarca.

Name

Ingenia

Legal name

INFORMATICA INGENIA SL

Website

https://ingenia-aragon.es

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Ingenia is a Zaragoza-based IT services firm with 25+ years of experience implementing AHORA ERP systems, AI solutions (chatbots, Copilot, private AI), and managed IT services for industrial and B2B SMEs in Spain's Aragón region.

Ownership category

akta.pro rank

Product category

IT Services and ERP Implementation

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ERP/CRM/HRIS Implementation & Integration (BPAEAAAE)

akta.pro secondary industries

ERP Implementation & Systems Integration Services (BPAEAGAA), ERP Managed Services & AMS (Application Management) (BPAEAGAB), ERP Extensions & Add-ons (CPQ, Billing, Revenue Management) (HDAEAEAO)

Keywords

• ERP implementation services
• Managed IT services
• AI business automation
• Digital transformation consulting
• Industrial IT support

Headquarters

HQ city

Zaragoza

HQ country

Spain

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. ERP Implementation and Customization: Implementation and customization of ERP systems (AHORA One, AHORA 5) including analysis, configuration, deployment and ongoing support. Revenue generated through project fees and potentially recurring maintenance contracts.
2. IT Support and Maintenance Services: Preventive and corrective IT maintenance, incident resolution, server management, network administration, and backup systems. Offered as monthly, annual contracts or hourly packages.
3. AI and Digital Transformation Consulting: AI solutions implementation including chatbots, private AI development, intelligent platforms, and Microsoft 365 Copilot deployment. Custom development and integration services.
4. Web Development and Digital Marketing: Corporate website design, SEO optimization, B2B digital marketing, and online presence management for industrial companies.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Ingenia (Informática Ingenia S.L.) implements, customizes, and supports the AHORA ERP platform (AHORA One and AHORA 5) for industrial and B2B SMEs in Zaragoza and Aragón. The company also delivers AI-powered solutions (WhatsApp/web chatbots, Microsoft 365 Copilot integration, intelligent onboarding and document management platforms, and private on-premises AI), VeriFactu electronic invoicing compliance, corporate web development, industrial digital marketing, IT maintenance, server management, backup systems, network design, IT audits, and broader system integration services connecting ERP, CRM, GMAO, PLM, and production databases. It also acts as an authorized Agente Digitalizador under Spain's Kit Digital subsidy program for SMEs and self-employed professionals.

Product overview

Ingenia (Informática Ingenia S.L.) is a Zaragoza-based IT services company with over 25 years of experience offering a broad portfolio of technology solutions primarily for industrial and B2B SMEs. The core offering centers on the AHORA ERP platform (including AHORA One — a free, license-free ERP — and AHORA 5, the latest version) combined with a suite of managed IT services. Surrounding the ERP are AI-powered offerings including WhatsApp chatbots, Microsoft 365 & Copilot integration, intelligent platforms for onboarding and document management, and private on-premises AI development. The company also delivers VeriFactu electronic invoicing compliance, web development, digital marketing, IT maintenance, server management, backup systems, network infrastructure, IT audits, digital tools support (Microsoft 365, digital certificates, email), and system integration services. As an authorized Kit Digital agent, Ingenia helps businesses access government digital transformation subsidies. The portfolio functions as a platform-plus-services model where the ERP and AI solutions serve as anchors, supplemented by modular managed IT services.

Differentiator

Problem solved

Functional benefit

Products and services

• ERP Implementation and Management Software (AHORA One and AHORA 5) Implementation, customization, and support of the AHORA ERP platform (AHORA One, a free license-free ERP, and AHORA 5, the latest version) for industrial and B2B SMEs, unifying purchasing, accounting, sales, portfolio, and operations modules.
• AI Chatbots for WhatsApp and Web Omnichannel intelligent chatbots integrated with CRM and trained on company-specific commercial arguments, providing 24/7 automated customer service, lead qualification, and personalized messaging on web and WhatsApp Business.
• Microsoft 365 and Copilot Integration Certified Microsoft partner service implementing and customizing Microsoft Copilot across organizations to automate reports, data analysis, document optimization, meeting summaries, and team collaboration within Microsoft 365.
• Intelligent Platforms AI-powered platforms for automated employee onboarding, intelligent document management with AI/OCR classification, advanced semantic search, and personalized support portals, integrating with ERP, GMAO, HR, and training systems.
• Private On-Premises AI Development Development of 100% local AI solutions running entirely on the customer's own network without internet dependency or external server reliance, featuring semantic search, knowledge base management, and granular access control for sensitive industrial data.
• VeriFactu Electronic Invoicing Compliance Compliance solution adapting ERP or billing systems to issue, send, and preserve electronic invoices under Spain's VeriFactu anti-fraud law, mandatory from January 2026 for companies and June 2026 for self-employed.
• Corporate Web Development Design and development of optimized corporate websites with responsive design, SEO optimization, intelligent contact forms, and integration with management systems to support B2B customer acquisition.
• Industrial B2B Digital Marketing Data-driven industrial digital marketing combining AI, technical SEO, AI-personalized B2B newsletters, analytics dashboards, and commercial team support to generate qualified leads and increase visibility.
• IT Maintenance (Preventive and Corrective) Preventive and corrective IT maintenance service covering hardware, software, networks, and servers, with scheduled reviews, updates, backup verification, and performance monitoring to ensure business continuity.
• System Integration Services Integration of ERP, CRM, websites, production software, and external applications through APIs, custom connectors, and scripts to enable unified data flow, process automation, and real-time synchronization.
• Backup and Disaster Recovery Systems Automated backup implementations offering local, cloud, and hybrid backup solutions with end-to-end encryption, disaster recovery protocols, monitoring, verification, and ransomware protection.
• Server Management and Administration Administration, monitoring, and maintenance of physical and virtual servers (Windows Server, Linux, VMware, Hyper-V, Azure), including security, performance optimization, virtualization, and physical-to-virtual migration.
• Network Design and Infrastructure Design, installation, and configuration of LAN, WiFi, and wired networks for office and industrial environments, with firewalls, VLANs, WPA3 security, monitoring, maintenance, and Industry 4.0/IoT readiness.
• IT Audit Services Comprehensive IT audit evaluating infrastructure, security, backups, networks, communications, and regulatory compliance, delivering a complete technical report with risk assessment and prioritized action plan.
• Data Governance and GDPR Compliance Centralization, protection, and management of critical business information to ensure GDPR/RGPD compliance, data traceability, access control, and improved decision-making based on reliable information.
• Incident Resolution and IT Support (SAT) Break-fix and technical support for computers, workstations, servers, networks, printers, and production devices, delivered via remote and on-site assistance with rapid response.
• Kit Digital Agente Digitalizador Services Authorized digital agent services under Spain's Kit Digital / Red.es subsidy program, providing subsidized CRM, e-commerce, digital marketing, and process digitization implementations for SMEs and self-employed professionals.
• Preventive IT Maintenance Plans Scheduled preventive maintenance covering equipment, networks, servers, software, operating systems, antivirus, backups, performance, and peripheral configurations to prevent failures and unplanned downtime.
• Digital Tools Support (Microsoft 365, Certificates, Email) Advisory, installation, renewal, configuration, and user training for digital productivity tools including Microsoft 365 environments, digital certificates, and email systems.

Quantifiable outcome

• 80% reduction in lead response times for chatbot implementations
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability16 records

Feature5 records

Partnerships

Three partnerships are on record, tiered minor and core.

• Complejo AURAminorStrategic or Co-development Partner · 1 October 2025Event collaboration with Complejo AURA in Zaragoza for hosting an industry event on AI and VERIFACTU digital invoicing regulations, bringing together 60+ Aragonese industrial and technology companies.
• AHORAcoreTechnology or Integration · 1 October 2023Certified Gold Partner for AHORA ERP solutions (AHORA One, AHORA 5). Ingenia implements, customizes and supports AHORA ERP systems for industrial companies in Spain. The partnership involves annual conventions, technical training, and certification programs. Ingenia has been recognized multiple times as certified partner (Silver 2022, Gold 2023).
• Kit Digital / Red.escoreChannel Partner/ Reseller/ Distributor · 1 March 2022Authorized Digitalization Agent (Agente Digitalizador) for the Spanish government Kit Digital subsidy program. Helps SMEs and self-employed professionals access government funding for digital transformation, providing services including CRM, e-commerce, digital marketing, and process digitization.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• T-Systems Iberia: Deutsche Telekom's IT services subsidiary in Iberia, providing managed IT, ERP/SAP, and digital transformation for industrial and B2B clients; competes with Ingenia for mid-market and enterprise deals in Spain.
• Indra: Large Spanish IT services and defense conglomerate delivering ERP, system integration, and managed services; competes with Ingenia only on larger enterprise deals but exerts pricing pressure across the regional market.
• Capgemini España: Global IT services giant's Spanish arm offering ERP implementation, cloud, and digital transformation — a broad incumbent whose local presence in Aragón overlaps with Ingenia's industrial SME base.

Direct peers

• NTS (New Technology Solutions): Spanish IT services and consulting firm delivering infrastructure, managed services, and application development to SMEs and mid-market clients — comparable breadth of managed IT and digital transformation services.
• Sothis: Spanish IT services firm specializing in Microsoft Dynamics and ERP implementations for industrial SMEs, directly overlapping Ingenia's core ERP implementation and managed services offering.
• Seidor: Spanish-headquartered IT consultancy implementing SAP, Microsoft, and other ERP/business platforms with comparable B2B SME focus; Ingenia competes with Seidor's local offices in Aragón-region enterprise deals.
• Algoritmia: Spanish IT services firm offering ERP, managed services, and digital transformation for SMEs, similar in size and regional orientation to Ingenia.
• Braitium: Spanish ERP implementation partner (notably with Sage and Microsoft Dynamics) serving SMEs across regional Spain — directly comparable to Ingenia's ERP reselling and customization model.
• Vass: Spanish digital transformation consultancy delivering ERP, CRM, and cloud services to enterprise and SME clients — overlapping Ingenia's IT consulting, system integration, and digital marketing capabilities.
• Oesia: Spanish technology group providing IT services, digital transformation, and consulting to industrial and public-sector clients, with overlapping SME and industrial vertical exposure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/InformaticaIngenia
• LinkedInlinkedin.com/company/inform%C3%A1tica-ingenia-s-l
• Instagraminstagram.com/informatica_ingenia/?hl=es
• Xx.com/IngeniaAragon

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ingenia