My Education Solutions

What My Education Solutions does

My Education Solutions (MES) is a San Antonio, Texas-based student loan management firm that helps federal student loan borrowers navigate government forgiveness, discharge, and income-driven repayment programs. Founded in 2015 by CEO and Founder Christina Randell, the company operates as a woman-owned, bootstrapped private LLC (Education Solutions LLC) with no disclosed institutional funding. MES has served 790+ completed clients and 600+ borrowers who have received actual forgiveness from the Department of Education, with cumulative client savings of $64M+ and an average of $81,764 forgiven per client. Target borrowers must hold at least $10,000 in federal student loan debt and span public service employees pursuing PSLF, borrowers in default or facing wage garnishment, totally and permanently disabled individuals, and borrowers alleging school misrepresentation.

The core product suite comprises three fully-managed programs—Student Loan Forgiveness (IDR/PSLF pathways), Disability Discharge, and Borrower Defense to Repayment—supported by a proprietary technology stack: an online eligibility assessment tool, a payment tracking and management system, the Client Advocate Portal (CAP) providing 24/7 payment history and document access, and a servicer error detection and correction service that audits and fixes discrepancies with loan servicers. A free online Student Loan Calculator functions as the primary top-of-funnel acquisition tool, and the firm claims a 99% Department of Education application approval rate and a 100% success rate for clients completing required payments.

MES operates a sales-led, direct-to-consumer model with B2B and nonprofit extensions. Consumer pricing is a $299 refundable one-time enrollment fee plus a $49 monthly administrative subscription that begins after Department of Education approval. Secondary revenue streams include a $24.95-per-enrollment ambassador and referral program, employer Employee Assistance Program contracts offered at no cost to the employer, and foundation and nonprofit fundraising partnerships. Go-to-market leverages free phone and in-person consultations, an office open Tuesday through Thursday, community events, university and school district partnerships (UTSA, Texas A&M-San Antonio, NEISD), San Antonio-area earned media (KSAT, Spectrum, Fox 29, News 4, KENS 5, Telemundo), and a multi-channel content marketing presence.

Name

My Education Solutions

Legal name

Education Solutions LLC

Website

https://myedusolutions.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

My Education Solutions is a San Antonio-based, woman-owned student loan management firm that helps federal borrowers navigate forgiveness programs including PSLF, IDR, Disability Discharge, and Borrower Defense via a $299 fee plus $49 monthly subscription.

Ownership category

akta.pro rank

Product category

Student Loan Management & Forgiveness Advisory Services

NAICS

Educational Support Services (61171)

SIC

Services-Engineering, Accounting, Research, Management (8700), Services-Computer Programming Services (7371)

akta.pro primary industry

Student Loan Advisory & Repayment Assistance (FSAEAFAE)

akta.pro secondary industries

Financial Literacy, Debt Counseling & Default Prevention (EDALAJAK), Financial Aid Administration & Packaging (EDALAJAA)

Keywords

• Student loan forgiveness
• Federal loan management
• Loan repayment services
• Debt relief advisory
• Student loan advisory

Headquarters

HQ city

San Antonio

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Enrollment Fee: One-time $299 enrollment fee charged when client submits their application to the Department of Education. Fee is refundable if the government does not approve the application.
2. Monthly Administrative Fee: $49 monthly administrative fee charged once program is approved and active. Includes regular audits of client accounts to correct servicer errors, renewal processing, and ongoing account management.
3. Referral Program Revenue: Clients and ambassadors earn $24.95 per successful referral that enrolls in the program. Also offers $50 discount on enrollment fee for referred clients.
4. Employer Partnership Revenue: Revenue from employer partnerships through Employee Assistance Program benefit offerings. Contact: Roger Garcia at [email protected] or (210) 262-3476.
5. Foundation/Nonprofit Fundraising Program: Nonprofit organizations and foundations earn compensation when referred clients make their first payment. Custom fundraising programs with promotional codes and ambassador landing pages.

Pricing tiers

Go-to-market motion5 records

Distribution channels6 records

Marketing channels9 records

Core offering

My Education Solutions provides fully-managed federal student loan forgiveness program enrollment and administration. The company helps clients submit applications to the Department of Education, audits servicer records, tracks qualifying payments, manages renewals, and offers an online Client Advocate Portal. It also administers a Disability Discharge program, a Borrower Defense program, and offers a Student Loan Calculator that estimates monthly payment savings.

Product overview

My Education Solutions is a student loan management firm offering a suite of federally-funded forgiveness programs. The core offering consists of three main programs: the Student Loan Forgiveness Program (fully-managed IDR/PSLF pathway), the Disability Discharge Program, and the Borrower Defense Program. These are supported by the Client Advocate Portal (online tracking platform) and the Student Loan Calculator (savings estimator). Additional services include a Referral/Ambassador Program, Employee Assistance Program for workplace benefits, and a Fundraising Program for partner organizations. The company charges a $299 one-time enrollment fee plus $49 monthly administrative fee.

Differentiator

Problem solved

Functional benefit

Products and services

• Student Loan Forgiveness Program Fully-managed federal student loan forgiveness program that handles application submission to the Department of Education, payment tracking, servicer audits, and renewal management for individual borrowers with at least $10,000 in federal student loan debt.
• Disability Discharge Program Program assisting totally and permanently disabled individuals with documentation, application verification, and submission to the Department of Education to discharge their federal student loans.
• Borrower Defense Program Program for borrowers who enrolled based on misleading information from their school and suffered detriment; MES verifies applications and submits them to the Department of Education for full loan discharge.
• Client Advocate Portal (CAP) Online portal providing clients full transparency of payment history, document archives, and eligible forgiveness payment tracking, accessible 24/7 from computer or mobile.
• Student Loan Calculator Interactive calculator tool that estimates monthly payments and savings options based on household size, loan debt amount, and annual income.
• Employee Assistance Program Workplace benefit program that enables employers to offer student loan management services to employees as a perk, including workshops, webinars, and wellness fair support at no cost to the employer.
• Fundraising Program Partnership program enabling nonprofits, churches, school districts, and medical foundations to raise funds by referring constituents to MES, with custom promo codes, landing pages, and compensation per enrollment.
• Referral Program Ambassador referral program that pays $24.95 per successful enrollment and provides sharable digital flyers, social media graphics, a referral tracking portal, and marketing manager support.

Quantifiable outcome

• Average of $81,764 forgiven per client by Department of Education
• +5 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

24 partnerships are on record, tiered core and minor.

• San Antonio Chamber of CommercecoreStrategic or Co-development PartnerActive member of the San Antonio Chamber of Commerce. Company participated in ribbon cutting ceremony and SACC Business Connection mixer events. Partnership provides networking opportunities and community engagement.
• AVANCE-San Antonio, Inc.minorStrategic or Co-development PartnerPartnered for Graduates on the Rise donation drive benefiting local graduates and families.
• North East Independent School District (NEISD)coreStrategic or Co-development PartnerSponsored NEISD Principals Breakfast and donated $1,000 to benefit 7 NEISD campuses. Clients can designate money back to NEISD schools through student loan forgiveness program.
• University of Texas at San Antonio (UTSA)coreStrategic or Co-development PartnerLongstanding partner of UTSA Alumni Association. Participated in UTSA Ring Ceremony and GradFest events. Sponsored UTSA-related activities and student engagement events.
• Texas A&M University-San AntoniocoreStrategic or Co-development PartnerPresented first $5,000 Freedom Grant award for student loan forgiveness to Joyce Raposo. Participated in Lights of Esperanza Christmas lighting event. Ongoing partnership for student support programs.
• SA ImpactminorStrategic or Co-development PartnerCommunity partner organization shown in community giveback section of website.
• SA Catholic CharitiesminorStrategic or Co-development PartnerCommunity nonprofit partner organization.
• National Environmental Education Foundation (NEEF)minorStrategic or Co-development PartnerCommunity partner organization shown in community involvement section.
• SA Nonprofit CouncilminorStrategic or Co-development PartnerPartner nonprofit organization in San Antonio.
• IDEA Public SchoolsminorStrategic or Co-development PartnerPartner public school network shown in community involvement section.
• Texas Speech-Language-Hearing Association (TSHA)minorStrategic or Co-development PartnerEducational association at whose 67th Annual Convention MES advisors educated professionals about student loan forgiveness options.
• TCEA (Texas Computer Education Association)minorStrategic or Co-development PartnerEducational technology association. MES representatives attended Annual TCEA Convention and Exposition to educate educators about forgiveness options.
• AUTM (Association of University Technology Managers)minorStrategic or Co-development PartnerNonprofit leader in academic research support. MES advisors attended AUTM Annual Meeting in Austin to share knowledge with attendees.
• University of the Incarnate Word (UIW)minorStrategic or Co-development PartnerMES represented at KMM-UIW Health Fair sharing student loan debt information with attendees.
• Freedom Relief MissionminorStrategic or Co-development PartnerHurricane Harvey relief initiative. Team traveled to Corpus Christi and Rockport to provide support.
• Employer Partners (Various)coreGTM or Marketing PartnerVarious employers offer MES services as an employee benefit through Employee Assistance Program. No cost to employer. Contact: Roger Garcia at [email protected] or (210) 262-3476.
• KSAT 12 NewsminorGTM or Marketing PartnerLocal news partner featuring interviews about student loan topics and company services.
• Spectrum News 1minorGTM or Marketing PartnerLocal news partner with coverage of student loans and company interviews.
• Fox 29 San Antonio (KABB)minorGTM or Marketing PartnerFox affiliate featuring company segments on student loan debt forgiveness.
• News 4 San Antonio (WOAI)minorGTM or Marketing PartnerNBC affiliate with multiple news segments featuring company CEO and services.
• KENS 5minorGTM or Marketing PartnerCBS affiliate featuring interviews about student loan debt issues.
• Telemundo San AntoniominorGTM or Marketing PartnerSpanish-language NBC affiliate with coverage of student loan debt crisis and company assistance.
• Impact San AntoniominorGTM or Marketing PartnerFeatured in ImpactSA member profile highlighting company and CEO Christina Randell.
• Nonprofit Organizations (Various)coreGTM or Marketing PartnerNonprofits, churches, and medical foundations participate in fundraising programs. Custom ambassador landing pages, promo codes, and fundraising support. Contact: Roger Garcia at [email protected].

Scale indicators13 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Tuition.io: Direct peer in the employer-paid student-loan benefit segment — Tuition.io administers 401(k)-style repayment contributions and student-loan management as an employee benefit, overlapping with MES's EAP channel.
• Student Loan Planner: Direct peer — a student-loan advisory firm helping borrowers navigate PSLF, IDR, and refinancing decisions on a paid-consulting basis. Closely comparable offering, target customer (high-balance federal borrowers), and fee-for-service business model.
• Strategic Student Solutions (s3): Direct peer — federal student-loan consolidation and forgiveness consultancy focused on PSLF and IDR programs for borrowers. Mirrors MES's fully-managed enrollment, tracking, and renewal workflow.

Emerging players

• FutureFuel.io: Student-loan repayment benefit platform offered as an employer perk. Adjacent competitor in the EAP/B2B benefits channel that MES is pursuing.
• Goodly: Employer-paid student-loan repayment benefit platform. Comparable to MES's EAP product on the B2B side, but does not provide the deep, advisor-led forgiveness program management that is MES's core.
• GradFin: Employer student-loan repayment and financial-wellness platform; overlaps with MES's EAP and broader employee-benefits offering. Focused on enterprise/B2B distribution rather than D2C.

Broad incumbents

• Splash Financial: Student-loan refinancing marketplace. Competes indirectly with MES — refinancing is explicitly a non-recommendation pathway for MES clients seeking forgiveness, but Splash targets the same high-balance federal borrower audience.
• Edfinancial Services: Federal student-loan servicer contracted with the Department of Education. Represents the institutional counterparty that MES interacts with on behalf of clients; a relevant incumbent to monitor for self-service tooling improvements.
• SoFi: Broad consumer-finance incumbent offering student-loan refinancing plus financial-wellness tooling and employer benefits. Competes with MES at the edges of the high-balance borrower segment, though its core business is lending, not forgiveness advisory.

Others

• Boro (formerly College Ave Student Loans): Private student-loan lender with refi and in-school products. Thematically adjacent to MES's borrower base but not a direct competitor in the forgiveness/advisory category.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/MyEdu_Solutions
• YouTubeyoutube.com/channel/UCRQ--t_JSVLKrCaHZhDX1-Q
• Facebookfacebook.com/MyEducationSolutions
• LinkedInlinkedin.com/company/myeducationsolutions
• Instagraminstagram.com/myedu_solutions
• TikToktiktok.com/@myeducationsolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about My Education Solutions