Granitware

What Granitware does

Granitware is a privately-held European software vendor founded in 2014 that develops professional business software for warehouse operations and IT service management. The company operates two product lines: Granit PickPack™, a modular order picking and warehouse execution suite that uses barcode scanners, mobile terminals, and EDI/EDIFACT messaging to extend major ERP systems (SAP, Sage, Oracle, WinBiz); and Granit Tickets™, a web-based incident management and support ticket system. Customers are wholesalers, retailers, distribution centers, franchise networks, and equipment manufacturers requiring reliable order picking, traceability, and centralized support workflows.

The platform is built on a modular web-based architecture with desktop, tablet, and mobile terminal deployment, and is optimized for hardware such as Datalogic Skorpio barcode terminals. Granitware monetizes through one-time software licenses, pre-configured application server hardware, SaaS subscriptions, and professional services including SLA-backed support tiers. The company runs a hybrid go-to-market combining direct sales via website contact forms with a three-tier channel partner program (referral partners, resellers, and value-added resellers) covering Europe and North America, with data hosted on European servers.

Operationally, Granitware is a small, privately-held company with no disclosed funding, no public leadership or management team information, no named customers, and no reported revenue or headcount. Its growth signals are limited to product localization across six languages, the launch of a second product line (Granit Tickets), and the gradual broadening of delivery models (on-premise, application server, SaaS) and channel coverage.

Name

Granitware

Legal name

Granitware

Website

https://granitware.com

Company type

Private

Founded year

2014

Operating status

Operating

Short description

Granitware is a private European software company founded in 2014 that sells Granit PickPack™ (warehouse order picking and ERP-extension software) and Granit Tickets™ (incident management) to wholesalers, retailers, distributors, and service organizations in Europe and North America via direct sales and channel partners.

Ownership category

akta.pro rank

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Software Licensing: Granitware offers software packages for installation on customer systems, with license systems adapted to customer needs.
2. Application Server: Pre-installed and configured server solutions delivered to customers for ready-to-use deployment.
3. SaaS Subscription: Web-based solutions can be operated in SaaS mode using infrastructure managed and secured by Granitware teams, with customers accessing applications via internet.
4. Professional Services: Support services including operational support for production start, migration, maintenance, and SLA-backed priority handling. Software customization services for integration and specific business needs.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels3 records

Core offering

Granitware develops and sells professional B2B software solutions organized into two main product lines: Granit PickPack™, a modular order picking and logistics suite that automates order handling, quality control, labeling, shipping, and EDI with ERP integration; and Granit Tickets™, a web-based incident management and support ticketing system. The software is deployed via on-premise installation, pre-configured application servers, or SaaS, and is designed to augment ERP systems such as SAP, Sage, Oracle, and WinBiz.

Product overview

Granitware offers a suite of professional software solutions organized into two main product lines: Granit PickPack™ (order picking/logistics software) and Granit Tickets™ (incident management/support ticket system). Granit PickPack™ is a modular platform with core modules including Granit MobilePicking™, Granit MobileCheckOrder™, Granit MultiPicking™, Granit Admin™, Granit PrintLabel™, and Granit PrintOrder™, extended by Granit Mobile Receiving™, Granit Mobile Loading™, and Granit EDI™. The platform augments ERP systems and operates autonomously. Granit Tickets™ provides web-based incident management with customizable workflows. Both products offer multilingual support, SaaS deployment options, and are available in English, German, French, Italian, Spanish, and Portuguese.

Differentiator

Problem solved

Functional benefit

Brands

• Granit PickPack: Order picking software for automating and enhancing reliability of order handling processes, including quality control, package labeling, shipping and follow-up.
• Granit Tickets

Products and services

• Granit PickPack™ Modular order picking and logistics software suite that automates and enhances reliability of order handling processes, including order picking, quality control of orders, package labeling, shipping, and follow-up. Augments ERP systems (SAP, Sage, Oracle, WinBiz) using barcode and scanner technologies and supports mobile terminals, tablets, and desktops. Designed for wholesalers, retailers, and distribution centers.
• Granit Tickets™ Web-based incident management and support ticket system that enables effective management of events including incidents, questions, complaints, and defects through a common web browser. Provides customizable interfaces, pre-configured solutions for various industries, a virtual office, task manager, and activity examiner. Targets organizations needing helpdesk, customer service, after-sales service, and equipment maintenance tracking.

Quantifiable outcome

• 100% case handling with guaranteed response times
• +2 more outcomes

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

One partnership is on record.

• Granitware Referral PartnersminorChannel Partner/ Reseller/ DistributorPartners with expertise, activity, or location that detect needs and projects to which Granitware solutions can respond. They qualify projects and transmit information to Granitware for processing. Granitware decides on the proposal follow-up.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Zendesk: Direct competitor to Granit Tickets in the incident management and helpdesk category, with broader SaaS scale and brand reach that Granit Tickets cannot match.
• Vanderlande: Warehouse automation and WMS vendor serving distribution centers. Comparable warehouse execution focus, especially in picking and loading, though predominantly at large-scale automated sites.
• SAP Extended Warehouse Management (EWM): SAP's WMS extension to its ERP suite. Granitware explicitly positions as a lower-cost alternative to official SAP warehouse modules, making SAP EWM the closest incumbent substitute.
• Manhattan Associates: Large enterprise WMS and supply-chain suite vendor. Comparable as a competing warehouse execution platform, though it serves much larger customers and offers a far broader product portfolio than Granitware's picking-focused suite.
• Blue Yonder (formerly JDA): Supply chain and WMS vendor with deep warehouse execution and labor management capabilities. Overlaps with Granit PickPack in warehouse order picking and ERP integration but at enterprise scale.
• Körber WMS (formerly HighJump): WMS provider with a strong mid-market position and modular architecture. Closely comparable business model to Granitware's modular pick/pack offering but with broader suite.

Emerging players

• Locus Robotics: Warehouse robotics vendor focused on picking productivity. Different delivery model (hardware + software) but competes for the same order-picking budget in mid-market and enterprise warehouses.

Direct peers

• Cin7: Cloud inventory and order management platform aimed at SMB and mid-market retailers/wholesalers. Overlaps directly with Granit PickPack's order picking, EDI, and multi-channel use cases.
• Softeon: WMS and supply-chain execution vendor with a focus on distribution and 3PLs. Similar modular picking, EDI, and ERP integration footprint, though typically at larger deployments than Granitware.
• Fishbowl Inventory: SMB-focused inventory and warehouse management software. Comparable target customer (small/mid-market wholesalers and distributors) and similar 'augment the ERP' positioning.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/granitware

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Granitware