What Autoflame Service & Support does

Autoflame Service & Support is a privately-held UK-based combustion-management and boiler-room servicing company, headquartered in Biggin Hill, Kent, founded approximately 1965–1970 and operating continuously for over 50 years. The company's core business is the servicing, repair, retrofit, and planned preventative maintenance (PPM) of gas and oil-firing burner systems across commercial and industrial facilities, delivered through a 24/7/365 emergency call-out capability and an annual PPM contract model. It supports a portfolio of Autoflame Engineering combustion products — including the MK8 MM Combustion Controller, Mini Mk9 Controller, MK8 EGA Evo emissions module, and Limpsfield LP and LC burner series — and offers complementary services such as the BKBD Ultra High Efficiency Series, the Mk8 DTI remote-monitoring control panel, spare-parts supply from a warehouse of over 10,000 stock units, rental boilers, and site surveys using an in-house Emissions Calculator for fuel-savings and payback modelling.

Its customer base is enterprise and concentrated in verticals where boiler plant uptime and emissions compliance are operationally critical: stadiums and sports venues, corporate real estate (including a documented upgrade at The Leadenhall Building), hospitals, utilities, manufacturing, and food processing. The company is estimated to employ 11–50 staff and sells and services exclusively within the United Kingdom.

Commercially, revenue is generated through a mix of recurring PPM contracts (annual billing tied to asset count and service time), emergency professional-services call-outs, project-based installations and retrofits (supported by an in-house panel shop), hardware sales of spare parts, and managed-service rental boilers. GTM is sales-led and direct, with Technical Sales Engineers conducting site surveys and tailoring contract proposals; pricing is not publicly disclosed. Notable commercial signals include winning the 2023 BGIS Global Supplier Innovation Award, an ongoing strategic partnership with Autoflame Engineering, and a training partnership with BK Labtech Ltd for engineering upskilling.

Name

Autoflame Service & Support

Legal name

Autoflame Service & Support

Website

https://autoflameservice.com

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

11–50 employees

Short description

Autoflame Service & Support is a UK-based combustion-management and boiler-room servicing company that operates 24/7/365, providing planned preventative maintenance, emergency call-outs, retrofits, and parts for gas and oil-firing burners serving enterprise facilities across stadiums, healthcare, utilities, manufacturing, and commercial real estate.

Ownership category

akta.pro rank

Product category

Industrial Boiler & Combustion Servicing

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Heating Equipment (except Warm Air Furnaces) Manufacturing (333414)

SIC

Auto Controls For Regulating Residential & Comml Environments (3822), Heating Equip, Except Elec & Warm Air; & Plumbing Fixtures (3430), Steam & Air-Conditioning Supply (4961)

akta.pro primary industry

Boiler & Hydronic Heating Repair & Service (HSAOAHAG)

akta.pro secondary industries

Boiler Installation & Replacement (HSAOACAC), Boiler Repair, Maintenance & Tune-Ups (HSAOACAD), Water Heater/Boiler Flue, Venting & Chimney Liner Service (HSAOACAF)

Keywords

• Burner servicing
• Boiler room maintenance
• Combustion management
• Industrial gas services
• Planned preventative maintenance

Headquarters

HQ city

Biggin Hill

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Planned Preventative Maintenance (PPM) Contracts: Annual service contracts with recommended two service visits per year. Includes annual gas safety certificate and engineer report. Based on number of assets onsite and time taken to complete service.
2. Emergency Call-Out Services: 24/7/365 emergency support with out-of-hours hotline for urgent breakdowns and repairs.
3. Installations and Upgrades: Retrofits and upgrades of boiler plant equipment, including panel shop capabilities for custom installations.
4. Spare Parts Supply: External and internal sourcing of parts. Over 10,000 stock units in stores plus connections with trusted suppliers across the UK.
5. Rental Boilers: Equipment hire for temporary or backup boiler capacity, whatever size required.
6. Site Surveys and Audits: Free energy and safety audits with recommendations for efficiency improvements and compliance.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Autoflame Service & Support provides breakdown, maintenance and combustion management services for commercial and industrial boiler rooms across the UK. The company delivers 24/7/365 emergency call-outs, planned preventative maintenance (PPM) contracts, installations and retrofits, site surveys, spare parts supply, and rental boiler provision for facilities with gas and oil-fired burners. It supports a portfolio of combustion controllers and high-efficiency burner systems alongside an in-house Emissions Calculator used to model fuel savings and emissions reductions.

Product overview

Autoflame Service & Support provides a comprehensive portfolio of combustion management products and services. The core product line centers on the Mk8 MM Combustion Controller and Mini Mk9 Controller, complemented by the Limpsfield LP and LC Burner Series, and the BKBD Ultra High Efficiency Series. Additional capabilities include the Mk8 EGA Evo for emissions monitoring and the Mk8 DTI Control Panel for remote monitoring. The company offers associated services including 24/7 emergency support, installations and retrofits, Planned Preventative Maintenance (PPM), site surveys, spare parts sourcing, and rental boilers. The Emissions Calculator software tool enables engineers to project fuel savings and emissions reductions. The product ecosystem is designed for boiler room management across commercial and industrial sectors.

Differentiator

Problem solved

Functional benefit

Brands

• Mini Mk9 Controller: Combustion controller product line
• BKBD Ultra High Efficiency Series
• MK8 MM Combustion Controller
• Mk8 EGA Evo
• Limpsfield LP Burner Series
• Limpsfield LC Burner Series
• Remote Monitoring
• Emissions Monitoring

Products and services

• 24/7/365 Emergency Call-Out Support 24/7/365 emergency breakdown support with an out-of-hours hotline for urgent repairs and rapid response to boiler plant failures at enterprise sites.
• Planned Preventative Maintenance (PPM) Contracts Annual recurring service contracts covering scheduled servicing (recommended two visits per year), engineer reports and gas safety certification, priced per asset onsite.
• Installations, Retrofits and Upgrades Boiler plant retrofits and upgrade projects, including custom installations performed via the company's Panel Shop, for clients seeking equipment modernization.
• Site Surveys and Energy/Safety Audits Free on-site energy and safety audits producing recommendations for efficiency improvements and regulatory compliance for enterprise boiler rooms.
• Spare Parts Supply External and internal sourcing of spare parts for boiler and burner systems, backed by over 10,000 stock units held in company stores and UK supplier connections.
• Rental Boilers Equipment hire service supplying temporary or backup boiler capacity of any required size for sites undergoing maintenance or upgrade works.

Quantifiable outcome

• Emissions reductions through combustion optimization
• +2 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Close BrothersminorOthers · 3 March 2023Close Brothers participated in the award recognition visit alongside BGIS, indicating an indirect relationship through the BGIS partnership.
• BGIScoreStrategic or Co-development Partner · 6 February 2023BGIS is a major facilities management company. Autoflame Service & Support won the 2023 BGIS Global Supplier Innovation Award, indicating a significant supplier relationship. BGIS and Close Brothers visited the company for recognition of the award.
• Pas-ProminorChannel Partner/ Reseller/ Distributor · 31 August 2021Pas-Pro supplied additions to the company fleet, appearing to be a vehicle or equipment supplier.
• BK Labtech LtdcoreImplementation/ SI/ Consulting Partner · 17 March 2021Training facility partner that provides engineer training for Autoflame Service & Support team. Customers also attend BK Labtech for training. Stephen Huggett provides high-calibre training at this facility.
• Autoflame EngineeringcoreStrategic or Co-development PartnerParent or related entity. Autoflame Service & Support works alongside Autoflame Engineering on various projects, including supporting the Westerham Food Bank. The company services and supports Autoflame products including Mk8 and Mini Mk9 controllers.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Veolia UK: UK division of global environmental services firm offering energy and building services including boiler plant optimization and emissions management for enterprise clients. Comparable as a large incumbent addressing overlapping emissions and efficiency buyer needs.
• Mitie: Major UK facilities management and building services company with significant HVAC and mechanical maintenance capabilities. Comparable as a large FM incumbent that bundles boiler servicing into multi-discipline enterprise contracts.
• NG Bailey: One of the UK's largest independent MEP and building services firms, offering HVAC, electrical, and mechanical maintenance including commercial heating service contracts. Comparable as a large-scale enterprise HVAC services incumbent in the UK.
• SPIE UK: European technical services firm with UK operations delivering HVAC, mechanical, and energy services to commercial and industrial clients. Comparable as a broad facilities services provider competing for the same enterprise boiler service contracts.

Direct peers

• Ideal Commercial Boilers: UK commercial boiler and heating systems supplier with supporting service offerings. Directly comparable to Autoflame's commercial boiler service and equipment positioning.
• Hamworthy Heating: UK-based commercial heating specialist offering boilers, heat pumps, and service contracts for commercial and industrial facilities. Directly comparable in the commercial boiler service and PPM contract model that Autoflame operates.
• Baxi Commercial: Major UK commercial boiler manufacturer and service provider serving enterprise and public-sector buildings. Comparable as a UK commercial heating business combining equipment supply with servicing and maintenance.

Others

• Autoflame Engineering: Related manufacturer of combustion management controllers and burners that supplies product lines Autoflame Service & Support installs and services. Not a direct competitor but a key ecosystem partner whose product roadmap shapes the service company's offering.

Emerging players

• Riello Burners UK: Italian burner manufacturer with UK distribution and service for commercial/industrial combustion applications. Comparable as a specialist combustion equipment supplier with whom Autoflame competes for burner service work.
• Weishaupt UK: German burner manufacturer with UK operations focused on commercial and industrial burner equipment and service. Comparable as a specialist combustion equipment provider with overlapping customer set in industrial boiler rooms.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/autoflame-service-and-support-limited
• Instagraminstagram.com/autoflameservice
• Facebookfacebook.com/100076098406650

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Autoflame Service & Support