McLean Care

What McLean Care does

McLean Care is a private, not-for-profit aged care provider headquartered in Inverell, New South Wales, founded in 1953 on the bequest of grazier Hector Neil McLean (d. 1932). The organisation operates an integrated aged care platform spanning six residential facilities (approximately 390 beds in total across Inverell, Guyra, Gunnedah — two sites — Oakey, and Millmerran), independent living villages, government-funded home and community care services, and the iAgeHealth virtual clinical subsidiary delivering telehealth allied health services. It serves more than 3,200 residents and clients with a workforce of 620+ professionals and delivers 242,516 hours of residential and in-home care annually.

The core technology layer is iAgeHealth, a virtual clinical hub that places allied health professionals (physiotherapy, dietetics, OT, speech pathology) at the bedside via remote delivery, with a confirmed deployment covering 14 communities and 210,000 square kilometres in the Northern Territory through the Roper Gulf Regional Council partnership. Supporting technology includes a Smart Homes Program for ageing-in-place, a VR Driving Simulator for older drivers, and the proprietary Sapphire Model of Person-Centered Care. Marketing and distribution run through the government My Aged Care portal, regional community engagement (shows, quarterly community magazines), the corporate website, and direct phone inquiry across dedicated 1300 numbers for each service line.

The business model combines multiple government-funded recurring revenue streams — Home Care Packages, Commonwealth Home Support Programme, and the new Support at Home program — with residential aged care fees (basic daily fee, means-tested care fee, and Refundable Accommodation Deposits/Daily Accommodation Payments), independent living rental income, and virtual healthcare B2B/B2G contracts. In February 2026, McLean Care announced its intention to transition the business to a new provider, with Commonwealth Home Support Programme and Support at Home clients transferred to Australian Unity in June 2026.

Name

McLean Care

Legal name

McLean Care

Website

https://mcleancare.org.au

Company type

Private

Founded year

1953

Operating status

Operating

Headcount range

501–1,000 employees

Short description

McLean Care is a not-for-profit aged care provider operating six residential facilities, home care services, independent living villages, and a virtual healthcare platform serving more than 3,200 older Australians across regional NSW and Queensland.

Ownership category

akta.pro rank

Product category

Aged Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Nursing and Residential Care Facilities (623), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Small Residential Care Homes (RCFE/Board & Care) (HLADABAF)

akta.pro secondary industries

Continuing Care at Home (CCaH) / Virtual CCRC Programs (HLADAEAH), Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL), Non-Hospice Serious-Illness / Community-Based Palliative Care (In-Home) (HSABAFAF), Elder Services & Aging Support (BPAGAEAF)

Keywords

• Aged care services
• Residential aged care
• Home care packages
• Independent living
• Virtual healthcare

Headquarters

HQ city

Inverell

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government-Funded Home Care Packages (HCP): Australian Government-subsidised home care packages providing coordinated care services for older people to remain at home.
2. Commonwealth Home Support Programme (CHSP): Government-funded entry-level home support services including domestic assistance, personal care, and nursing.
3. Support at Home (SAP) Program: New government program providing needs-based support including clinical care, independence support, everyday living assistance, assistive technology, and end-of-life support.
4. Residential Aged Care Fees: Accommodation payments including Refundable Accommodation Deposits (RAD), means-tested care fees, and basic daily fees for permanent and respite residential care.
5. Independent Living Rentals: Rental income from independent living units and villas across multiple locations in NSW and Queensland.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

McLean Care is a community-owned not-for-profit aged care provider delivering residential aged care across six facilities (approximately 390 beds) in regional NSW and Queensland, independent living villages, and government-subsidised home and community care. It also operates the iAgeHealth virtual clinical hub providing telehealth allied health services to remote and First Nations communities.

Product overview

McLean Care is an aged care services provider offering a comprehensive portfolio of services across regional and remote communities in NSW and Queensland. The core offerings include Residential Aged Care (six facilities with approximately 390 beds total), Independent Living Villages (villas and units across multiple locations), and Home and Community Care Services. Supporting these core services are iAgeHealth (a virtual clinical hub providing remote healthcare access), Short-Term Restorative Care programs, and a Consumer Advisory Body for feedback. The company serves over 3,200 residents and clients with a workforce of 621 staff.

Differentiator

Problem solved

Functional benefit

Brands

• iAgeHealth: Virtual clinical hub that places health professionals directly at the bedside of older individuals, offering on-demand access to diagnostics and personalised treatment plans, regardless of location. Also provides allied health services including OT assessment, physiotherapy, dietetics, group exercise classes, and speech pathology.

Products and services

• Residential Aged Care 24/7 residential aged care services delivered across six facilities in NSW and Queensland (Killean Inverell, Mackellar Apex Road Gunnedah, Mackellar Alkira Gunnedah, Kolora Guyra, CWA House Oakey, Yallambee Millmerran) with approximately 390 beds in total. Provides long-term care, short-term care, dementia care, respite care, and palliative care with registered nurses on-site at all times, aimed at older Australians requiring continuous support.
• Independent Living Villages Rental independent living units and retirement villas across NSW and Queensland including 48 modern units at Mackellar Village (Gunnedah), Goodwood Villas (Inverell), Killean Units (Inverell), Casuarina/Grevillea Units (Oakey), and multiple lodges in Millmerran (Kokoda, Turallin Lodge, Clontarf, Domville Lodge). Includes maintenance, security monitoring and access to aged care services if needed. Aimed at active retirees downsizing from family homes.
• Home and Community Care Services In-home care services helping older Australians live safely, comfortably and independently at home, delivered through Home Care Packages (HCP) across four levels (basic to high care), the Commonwealth Home Support Programme (CHSP), and Short-Term Restorative Care (STRC). Includes domestic assistance, personal care, nursing, transport, and care coordination. Targeted at older people wishing to remain living independently in their own homes.
• iAgeHealth Virtual Clinical Hub Virtual clinical healthcare hub delivering on-demand access to allied health services including OT assessment, physiotherapy, dietetics, group exercise classes and speech pathology via telehealth technology to older Australians regardless of location. Includes partnerships with regional councils (e.g. Roper Gulf Regional Council covering 14 communities across 210,000 sq km in the Northern Territory).
• Short-Term Restorative Care (STRC) Program An 8-week tailored, goal-oriented program offering intensive support for people experiencing a setback in health or function, designed to help slow or reverse functional decline and help people remain independent in their own homes. Includes occupational therapy, physiotherapy, dietetics, and assistive equipment such as shower chairs, walkers and electric recliners.

Quantifiable outcome

• Serving more than 3,000 older Australians across regional and rural communities
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Southern Cross UniversityminorStrategic or Co-development Partner · 1 July 2025Research partnership supporting Honours Psychology research project exploring healthy, independent ageing. Research contributes to global knowledge including WHO. McLean Care clients invited to participate in 10-20 minute anonymous survey.
• Roper Gulf Regional CouncilcoreStrategic or Co-development Partner · 1 March 2024Significant partnership delivering iAgeHealth virtual healthcare services to 14 communities across 210,000 square kilometres in the Northern Territory. Addresses healthcare gaps for 6,486 residents, 70% of whom identify as First Nations people. Services include OT assessment, physiotherapy, dietetics, exercise classes, and speech pathology.
• Your Call Whistleblowing SolutionsminorOthersExternal confidential whistleblower service partnered to provide independent reporting channel for concerns about care quality, safety, or wrongdoing. Code MCL001 for reporting. Phone 1300 790 228.
• OPAN (Older Persons Advocacy Network)minorStrategic or Co-development PartnerNational network providing free, independent, confidential support for people receiving government-funded aged care. Helps older people understand rights and resolve issues. McLean Care refers clients to OPAN for advocacy support (1800 700 600).
• iAgeHealth (McLean Care subsidiary)coreOthersVirtual healthcare platform delivering clinical services remotely. Partners with organisations like Roper Gulf Regional Council to extend services. Services include dietitian consultations via telehealth with no need for client devices.

Scale indicators7 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• Regis Healthcare: ASX-listed for-profit operator of ~70+ residential aged-care homes across Australia. Comparable residential aged-care offering though McLean operates at smaller scale and as a nonprofit; competes for the same government-funded residents and workforce.
• Australian Unity: Mutual/provider of health insurance, banking and aged-care services; named as the acquirer of McLean Care's CHSP, Support at Home, residential and iAgeHealth operations in the 2026 transition. Directly comparable across home care, residential aged care and wellness offerings.
• Estia Health: ASX-listed residential aged-care provider with homes across NSW, VIC, QLD and SA. Comparable residential service offering; larger, capital-listed operator vs McLean's nonprofit community model.

Direct peers

• Uniting (Uniting NSW.ACT): Large nonprofit operating residential aged-care homes and home/community services across NSW and ACT, often in regional areas. Directly comparable service mix, funding model and target demographics.
• ACH Group: South Australian nonprofit providing residential aged care, home care, retirement living and virtual/telehealth services. Strongly comparable integrated model with technology-enabled care delivery, similar to iAgeHealth.
• BlueCare (UnitingCare Queensland): Queensland-headquartered nonprofit provider of residential aged care, home care, retirement living and allied health, including virtual/telehealth service delivery. Strong overlap with McLean's QLD footprint (Oakey, Millmerran) and full-service portfolio.
• Benetas: Victorian nonprofit aged-care provider operating residential homes, home care and retirement living. Comparable nonprofit structure, integrated service model and government-funded revenue mix; less regional overlap but analogous care philosophy.
• Bolton Clarke: One of Australia's largest nonprofit aged-care providers operating residential facilities and extensive home/community care across QLD, NSW, VIC and TAS. Direct peer given overlapping regional footprint, mixed residential + home care model, and similar reliance on government funding.
• Anglicare Southern Queensland: Faith-based nonprofit providing residential aged care, community/home care and retirement living across QLD. Directly comparable in Darling Downs region where McLean operates CWA House Oakey and Yallambee Millmerran.
• BaptistCare: Faith-based nonprofit providing residential aged care, home care and retirement living across NSW, ACT, WA and VIC. Comparable model — multi-service, community-governed, regional focus — and competes with McLean Care for the same HCP/CHSP/SAP referrals.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/mclean_care
• Facebookfacebook.com/mcleancarehealthyageing

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about McLean Care