What ACH Group does

ACH Group is a South Australian not-for-profit organisation established in 1952 that delivers a fully integrated aged care and healthy ageing service portfolio across metropolitan Adelaide and the Fleurieu Peninsula. It operates across five service pillars: government-subsidised home care (Support at Home from 1 November 2025 and the Commonwealth Home Support Programme), retirement living across 35 villages housing 573 residents as of 30 June 2025, six residential care homes, allied health (physiotherapy, occupational therapy, podiatry, dietetics, exercise physiology, massage therapy), and a Social Experiences program (Discover & Explore) covering day tours, multi-night getaways in partnership with AAT Kings, arts, sport, entertainment, technology coaching and Cambodian community experiences. Underlying technology includes HUR air-pressure resistance equipment and the HUR Senso cognitive-physical training platform deployed at three Health Studios in Rostrevor, Glenelg and Christie Downs, plus digital customer-management, care-planning and workforce-matching systems that align 1,900+ multilingual staff (representing 71 nationalities) to customer language and clinical needs.

ACH Group earns revenue from four principle streams: government-subsidised home care (Support at Home clinical supports at 0% co-contribution, Independence 5-50% co-contribution and Everyday Living 17.5-80% co-contribution; CHSP co-contributions); retirement living under lifetime lease models (Resident Funded units ~A$480k-A$830k with ~69% refund after 5+ years, and Entry Contribution Donation units ~A$130k-A$260k with no refund), plus recurring fortnightly service fees of A$286-A$603; residential care funded through Aged Care Act subsidies and resident accommodation payments; and fee-for-service allied health and social experiences priced per service (e.g., A$1,000-A$3,960 per multi-night getaway). Distribution combines a centralised Welcome Team (1300 22 44 77, 7am-7pm, 7 days/week) with field sales via Engagement & Sales Managers across the 35 villages, supported by referral through the government-mandated My Aged Care assessment system and private/self-funded intake that bypasses assessment.

The organisation is governed by a Board led by Chair Imelda Lynch and CEO Linda Feldt, with strategic priorities codified under the 2024 'Shaping Tomorrow, Together' plan. Recent strategic capital deployment includes the $40m Healthia aged care, health and education hub (opened September 2023) and the first Australian implementation of the US Green House Project residential model (April 2023), alongside an award history spanning HESTA, AACQA Better Practice, COTA SA and Employer of Choice recognition. ACH Group has no M&A activity, no external funding rounds, and does not publicly disclose revenue. Customer concentration is distributed across thousands of individual older-Australian customers and retirement village residents, with the single largest commercial dependency being the Australian Government's aged care subsidy framework.

Name

ACH Group

Legal name

ACH Group

Website

https://achgroup.org.au

Company type

Private

Founded year

1952

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ACH Group is a South Australian not-for-profit established in 1952 that delivers integrated aged care services including government-subsidised home care, 35 retirement villages, six residential care homes, allied health, three Health Studios and social experiences for older Australians across metropolitan Adelaide and the Fleurieu Peninsula.

Ownership category

akta.pro rank

Product category

Aged Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Continuing Care Retirement Communities (623311), Assisted Living Facilities for the Elderly (623312), Services for the Elderly and Persons with Disabilities (62412), Nursing and Residential Care Facilities (623)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Affordable / Middle-Market CCRCs (HLADAEAJ)

Keywords

• Aged care services
• Home care support
• Retirement living
• Residential care
• Allied health services

Headquarters

HQ city

Mile End

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Government-Subsidised Home Care: ACH Group delivers home care services funded by the Australian Government through the Support at Home (SAH) program (from 1 November 2025) and the Commonwealth Home Support Programme (CHSP). Customers pay co-contributions based on income assessment and service type. SAH offers 8 ongoing classifications plus 3 short-term classifications.
2. Retirement Living: ACH Group sells lifetime lease units under two models: Resident Funded (RF) with partial refund at end of lease (~69% of market value after 5+ years, units from ~$480,000–$830,000) and Entry Contribution Donation (ECD) with no refund (units from ~$130,000–$260,000). Plus ongoing fortnightly service fees.
3. Residential Care: ACH Group operates six residential care homes across metropolitan Adelaide. Funded through a combination of government subsidies and resident contributions (accommodation payments, means-tested fees) under the Aged Care Act framework.
4. Allied Health Services: Fee-for-service allied health services including physiotherapy, occupational therapy, podiatry, dietetics, exercise physiology and massage therapy. Available to home care customers, retirement living residents, and private-paying individuals. Private health insurance rebates and Medicare rebates may apply.
5. Social Experiences (Privately Funded): Social experiences including day tours, getaways, arts & culture, sport & recreation, and entertainment offered to privately funded customers. Pricing ranges from ~$1,000 (CHSP twin) to ~$3,960 (privately funded single) for multi-night getaways.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

ACH Group is a South Australian not-for-profit aged care provider that delivers integrated services across the older person's journey: in-home care through the Support at Home program and Commonwealth Home Support Programme (CHSP), allied health and Health Studio fitness services, retirement living across 35 villages, residential care across six homes, and social experiences through the Discover & Explore program. Funding is a mix of Australian Government aged care subsidies, customer co-contributions, private payments, and retirement living entry contributions.

Product overview

ACH Group is a not-for-profit aged care services provider offering a comprehensive portfolio of services for older South Australians. The core offering spans Support at Home (government-funded in-home care including clinical supports, independence, and everyday living services), Allied Health Services (physiotherapy, OT, podiatry, dietetics), Health Studios (three fitness facilities featuring HUR equipment and HUR Senso cognitive training), Social Experiences (day tours, getaways, arts, sport, entertainment, Cambodian community experiences, and technology coaching), Retirement Living (35 villages with 573 residents across Adelaide), and Residential Care (six homes with dementia care and the innovative Green House Project model). The company also publishes Good Lives Magazine as a customer engagement resource.

Differentiator

Problem solved

Functional benefit

Brands

• Healthia: An aged care, health, and education hub opened in Adelaide's north in 2023.
• Health Studios
• Discover & Explore
• Sing for Joy Choir

Products and services

• Support at Home A government-funded in-home aged care program that brings together clinical supports, independence services and everyday living assistance to help older people remain living independently at home. Available in 8 ongoing classifications plus 3 short-term classifications, with customer co-contributions set by income assessment.
• Commonwealth Home Support Program (CHSP) An entry-level Australian Government-subsidised program providing basic support services including help around the home, respite, allied health, and social activities for older people needing lower-level support to keep living at home. Customers pay co-contributions based on income and service type.
• Allied Health Services Comprehensive fee-for-service allied health services delivered in-home or at Health Studio locations, including physiotherapy, occupational therapy, podiatry, dietetics, exercise physiology, remedial massage therapy and social work. Available to home care customers, retirement village residents and private-paying individuals, with private health insurance and Medicare rebates where applicable.
• Health Studios Fitness and health facilities for people aged 50+ at three Adelaide locations (Christie Downs, Glenelg and Rostrevor), featuring HUR air-pressure resistance equipment, HUR Senso cognitive-physical training, exercise groups and wellness programs supervised by qualified health professionals.
• Retirement Living Independent retirement living units across 35 villages in metropolitan Adelaide, offering a low-maintenance lifestyle with access to ACH Group support services. Two ownership models: Resident Funded (RF) with partial refund at end of lease (~69% of market value after 5+ years, units from ~$480,000-$830,000) and Entry Contribution Donation (ECD) with no refund (units from ~$130,000-$260,000). Ongoing fortnightly service fees apply. As of 30 June 2025, home to 573 residents.
• Residential Care Residential aged care homes across metropolitan Adelaide providing 24/7 dementia care, clinical care and social wellbeing experiences under ACH Group's Healthy Ageing approach. Six homes are operated, funded through a combination of government subsidies and resident accommodation payments and means-tested fees under the Aged Care Act. Includes the Australian-first implementation of the Green House Project small-homelike model of care.
• Social Experiences (Discover & Explore) Social experiences program offering day tours, multi-night getaways in partnership with AAT Kings, arts and culture (art classes, pottery, choir), sport and recreation (lawn bowls, social golf), entertainment (concerts, long lunches, Friday nights), technology coaching, Cambodian community experiences, and carer support. Available to both CHSP-funded and privately paying customers, with multi-night getaways priced from ~$1,000 (CHSP twin) to ~$3,960 (privately funded single).

Quantifiable outcome

• 573 retirement living residents across 35 villages as of 30 June 2025
• +1 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered major, core and minor.

• Green House ProjectmajorStrategic or Co-development Partner · 1 January 2023ACH Group became the first Australian aged care provider to implement the Green House Project model of care. This innovative US-origin model of care focuses on small, homelike environments with meaningful engagement for residents. ACH Group is adapting and expanding this model across its residential care homes.
• Northern Adelaide Local Health Network (NALHN)coreStrategic or Co-development Partner · 1 January 2023ACH Group has a partnership with NALHN (Northern Adelaide Local Health Network), covered by Channel 9 News in September 2023. The partnership involves collaboration on health services and aged care coordination in Adelaide's northern suburbs.
• Healthia ProjectmajorStrategic or Co-development Partner · 1 January 2023The $40m Healthia project is an aged care, health, and education hub located in Adelaide's north. Covered by The Advertiser as 'Aged care reimagined in ACH Group's $40m Healthia project'. Healthia includes residential care, allied health services, and education facilities, representing a major investment in integrated aged care.
• National Ageing Research Institute (NARI)coreStrategic or Co-development Partner · 1 January 2022ACH Group and NARI joined forces to cooperate on research. This research partnership aims to enhance knowledge and practice in aged care through collaborative research projects.
• Adelaide PHNcoreStrategic or Co-development Partner · 1 January 2021Partnership with Adelaide Primary Health Network to deliver COVID-19 Resilience and Reconditioning Packages. Individually tailored health and wellbeing services were provided to 100 older people in metro Adelaide whose daily routines, social connections, and health were adversely impacted by COVID-19 restrictions. This partnership won the Outstanding Achievement in Aged Care at the Adelaide PHN Awards.
• Anne Marie Knight Golf AcademyminorStrategic or Co-development Partner · 1 January 2020Partnership with Anne Marie Knight Golf Academy for the Younger Onset Dementia Golf Program. This program was recognised as a finalist in the Woolworths Sports in the Community Award at the South Australian Community Achievement Awards.
• AAT KingscoreStrategic or Co-development PartnerACH Group partners with AAT Kings for SA Getaways, offering 2–4 night guided tours across South Australia including Kangaroo Island, Clare Valley, Victor Harbor and Adelaide Fringe Festival. AAT Kings provides luxury coaches, expert guides, and accommodation, while ACH Group handles customer recruitment and coordination. This is an ongoing partnership providing regular getaway experiences for ACH Group customers.
• Media Resource CentreminorStrategic or Co-development PartnerACH Group partnered with the Media Resource Centre to produce 'Good Lives on Film' — a series of short films challenging stereotypes of ageing. This initiative won the COTA SA Positive Ageing Award for Creative Arts in 2016.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Resthaven Incorporated: South Australian not-for-profit aged care provider offering retirement living, residential care and home care across metropolitan and regional SA. Direct competitor to ACH Group in the same geography and same integrated service model.
• ECH (Enabling Confidence at Home): South Australian NFP aged care provider focused on independent retirement living and home care services. Directly comparable to ACH Group in geography (Adelaide) and core service offerings.
• Helping Hand Aged Care: South Australian NFP aged care provider operating retirement living and residential care homes. Direct peer to ACH Group in the same metro Adelaide market with a similar integrated NFP model.
• Uniting (Uniting Communities SA / Uniting NSW.ACT): Uniting Communities (SA) is a direct SA NFP peer delivering aged care, retirement living and community services. Uniting nationally is a broader NFP incumbent providing the same service mix as ACH Group across multiple states.
• Southern Cross Care (SA & NT): NFP aged care provider operating retirement living and residential care homes in South Australia and Northern Territory. Directly comparable to ACH Group in geography, mission and service offering.

Broad incumbents

• BaptistCare: Large national NFP aged care and community services provider operating across multiple Australian states. Comparable to ACH Group in service mix and NFP status, but with national scale ACH Group lacks.
• Bolton Clarke: One of Australia's largest NFP aged care providers (formed from merger of RSL Care and RDNS), delivering home care, retirement living and residential care nationally. Broad incumbent with overlapping service lines to ACH Group but much larger footprint.
• Catholic Healthcare: National Catholic NFP providing residential aged care, home care and retirement living across NSW, QLD and Victoria. Comparable in mission-driven NFP model and service breadth, but operates in different states than ACH Group.
• Aveo Group: Largest for-profit owner/operator of retirement living communities in Australia with a significant SA presence. Comparable to ACH Group in retirement living inventory and lease structure, but operates a for-profit, asset-light management model.

Regional players

• BlueCare (UnitingCare Queensland): Large Queensland-based NFP providing residential aged care, home care and retirement living. Comparable to ACH Group in integrated NFP model but primarily serves a different geographic market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/ACHGroupAustralia
• Facebookfacebook.com/GoodLivesforOlderPeople
• LinkedInlinkedin.com/company/ach-group
• Instagraminstagram.com/achgroup
• Xx.com/ach_group

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ACH Group