Luxembourg City Tourist Office

Name

Luxembourg City Tourist Office

Legal name

Luxembourg City Tourist Office a.s.b.l.

Website

https://luxembourg-city.com

Company type

Private

Founded year

1933

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Destination tourism services

NAICS

Tour Operators (561520), Convention and Visitors Bureaus (561591), Scenic and Sightseeing Transportation, Land (48711)

SIC

Services-Amusement & Recreation Services (7900), Services-Miscellaneous Amusement & Recreation (7990)

akta.pro primary industry

Inbound/Local Retail Travel Agencies (Destination Booking Offices) (THAKABAH)

akta.pro secondary industries

Museum & Landmark Guided Tours (Skip-the-line/Docent-led) (THAJAAAC), UNESCO & Protected Landmark Sites (THAJACAI), Permitting, Reservations & Visitor Information Services (Passes, Booking, Visitor Centers) (THAAAGAD)

Keywords

• Tourism services
• Guided city tours
• Heritage attractions
• Visitor information
• Cultural events

Headquarters

HQ city

Luxembourg

HQ country

Luxembourg

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Ticket sales for Bock Casemates and Pétrusse Casemates: Individual tickets sold at physical points of sale and via the online web shop for entry to the Bock Casemates and Pétrusse Casemates. Prices are in euros, inclusive of Luxembourg VAT and taxes.
2. Guided tour fees: Fees for scheduled guided tours for individuals (booked online or at points of sale) and personalized guided tours for private groups or closed groups, charged per guide service. Includes entry tickets for casemate tours billed together with guide fees.
3. B2B event organisation: LCTO organises conferences, workshops, networking events and other events for professionals (B2B events), with tickets sold at the LCTO point of sale or online.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Luxembourg City Tourist Office (LCTO) is the official non-profit destination management organization for Luxembourg City, selling entry tickets to managed UNESCO World Heritage attractions (Bock and Pétrusse Casemates), scheduled and personalised guided tours (walking, bus, and themed), and the Summer in the City seasonal events programme. It also operates three physical visitor points of sale, an online ticket shop, a B2B portal for group bookings and professional events, and serves as the centralised visitor information hub for the city.

Product overview

Luxembourg City Tourist Office (LCTO) operates a unified tourism platform offering visitor information services, ticketing, and guided experiences. The core offering includes guided tours (walking, bus, and themed), underground casemate attractions (Bock and Pétrusse Casemates), panoramic viewpoints (LOOK 360° and Pfaffenthal Elevator), and outdoor activities (Bambësch forest trails with LetzTrail app integration). The online ticket shop enables electronic purchase of attraction entries and tour reservations, while the Summer in the City seasonal program provides cultural events. LCTO also manages visitor information centers and provides accessibility-enabled digital services.

Differentiator

Problem solved

Functional benefit

Products and services

• Guided Tours Official guided tours of Luxembourg City led by certified LCTO tourist guides, offered as walking tours, bus tours, and themed visits to landmarks and attractions. Scheduled tours for individuals are limited to 20 participants per group; personalised tours for private or closed groups are priced per guide service, with pre-payment required 3 business days in advance.
• Bock Casemates UNESCO World Heritage underground fortress casemates managed by LCTO, offering guided tours of ancient military tunnels with scenic views over the Alzette valley. Individual entry tickets are sold at physical points of sale and via the online web shop in standard and reduced rates.
• Pétrusse Casemates Underground casemate network carved into rock formations along the Pétrusse valley, featuring historic military architecture and managed by LCTO. Individual entry tickets are sold at the Pétrusse Casemates point of sale and via the online web shop.
• Summer in the City Annual summer open-air events programme organised by LCTO, featuring concerts, cinema, and cultural activities across the city from June to September.
• Online Ticket Shop E-commerce platform on luxembourg-city.com for purchasing tickets to Bock and Pétrusse Casemates, scheduled guided tours, and events. Electronic payment only via VISA or MASTERCARD; tickets are non-refundable and non-exchangeable per Luxembourg consumer law.
• B2B Event Organisation LCTO organises conferences, workshops, networking events, and other professional events, with tickets sold at the LCTO point of sale or online, accessed via the dedicated B2B portal at b2b.luxembourg-city.com.
• Accommodation Booking Information Information and booking platform for hotels and lodging options in Luxembourg City, accessible via the Plan Your Stay section of luxembourg-city.com.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Ville de Luxembourg (City of Luxembourg / VDL)coreStrategic or Co-development PartnerThe City of Luxembourg is the founding body and primary supporter of LCTO. LCTO operates under the City and provides tourism services on behalf of the municipal government. The Town Hall (Hôtel de Ville) at Place Guillaume II houses LCTO's headquarters.
• Ministère de l'Économie (Ministry of the Economy)coreStrategic or Co-development PartnerThe national Ministry of the Economy is a key institutional partner supporting LCTO's tourism development initiatives.
• Ministère de la Culture (Ministry of Culture)coreStrategic or Co-development PartnerThe national Ministry of Culture partners with LCTO to promote cultural tourism and heritage sites across Luxembourg City.
• Visit LuxembourgcoreGTM or Marketing PartnerLCTO works closely with Visit Luxembourg, the national tourism marketing organisation, for international tourism promotion and digital marketing campaigns.
• ICCA (International Congress and Convention Association)minorGTM or Marketing PartnerLCTO participates in ICCA to benchmark and promote Luxembourg City as an international meetings and conventions destination.
• ECCL (European Convention Center Luxembourg)coreStrategic or Co-development PartnerLCTO collaborates with ECCL for business events promotion, positioning Luxembourg City as a premier European MICE destination.
• City Destination AllianceminorGTM or Marketing PartnerEuropean city destination network for collaborative tourism marketing and knowledge sharing among European city tourist offices.
• UCVL (Union des Entreprises Luxembourg)minorGTM or Marketing PartnerPartnership with Luxembourg's principal business federation for business tourism promotion.
• QuattropoleminorGTM or Marketing PartnerCross-border cultural tourism network linking four cities (Luxembourg, Metz, Saarbrücken, Trier) for joint cultural promotion.
• European Union institutions (European Commission, Parliament, Court of Justice, European Investment Bank, European Court of Auditors)coreStrategic or Co-development PartnerLuxembourg City hosts major EU institutions. LCTO promotes EU district tourism and collaborates with EU institutions for conference and events tourism.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Berlin Tourismus & Kongress GmbH: Official Berlin tourism and congress organization with physical visitor centers, ticket shop, guided tour network, and MICE sales for a European capital—structurally and operationally analogous to LCTO.
• Office de Tourisme et des Congrès de Paris: Paris's official tourism and convention bureau providing museum and landmark ticketing, guided tours and MICE services; comparable as a single-city official tourist office delivering tours, attractions and business events.
• Amsterdam Marketing: Amsterdam's city destination marketing and management organization delivering visitor information, tours and event promotion for a single European capital—directly comparable in DMO role to LCTO.
• Visit Edinburgh: Edinburgh's destination marketing body combining UNESCO heritage, walking tours, event promotion and a multilingual web presence for a European capital—operationally similar to LCTO.
• Visit Bruges: Bruges' official city tourism office with UNESCO heritage assets, guided city tours, walking and themed visits for a small European heritage city—closely matching LCTO's casemate-led heritage focus.
• Barcelona Turisme: Barcelona's official tourism consortium running visitor centers, guided tours, attraction tickets and a multilingual web shop for a major European capital—comparable in distribution model to LCTO.
• WienTourismus: Vienna's official city tourism board operating visitor centers, guided tour programs, online ticketing and convention marketing for a European capital city, parallel to LCTO's mandate.
• Visit Geneva: Geneva's official tourism body managing visitor information, city tours and convention services in a multilingual international capital—comparable in scale, language complexity and MICE focus to Luxembourg City.
• Visit Brussels: Brussels' official city tourism agency with comparable scope: visitor information, guided tours, attraction ticketing, MICE promotion and B2B services for a European capital city, making it the closest functional analogue to LCTO.

Broad incumbents

• Visit Luxembourg: Luxembourg's national tourism board, a core LCTO partner; comparable as a destination marketing organization but at national rather than city level, providing broader and overlapping scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/luxembourgcity
• Facebookfacebook.com/LCTO.lu
• Xx.com/My_Luxembourg
• LinkedInlinkedin.com/company/luxembourg-city-tourist-office

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Luxembourg City Tourist Office