What Morgan Project Services does

Morgan Project Services (MPS) is a New Zealand-headquartered private company providing end-to-end insurance claims management and project management services across Australasia. The company serves insurance carriers (Vero, AA Insurance, SunCorp), insurance brokers, and insured property owners, managing the full claim lifecycle from initial triage and damage assessment through to repair completion. Service scope spans disaster recovery (flood, fire, earthquake, storm, impact damage), Business As Usual (BAU) residential and commercial claims, and specialist meth/asbestos decontamination. The business operates from three offices — Auckland, Christchurch (NZ headquarters), and Brisbane (Australia) — and has managed major disaster events including the Christchurch Earthquake Sequence (2010-2011), Kaikoura Earthquake (2016), Whangarei Flood (2020, 376 claims), Lake Ohau Fire (2020, 16 claims), and Northwood gas explosion (2019, 19 claims).

The company is built around a team of trade-qualified, LBP-certified project managers supported by an in-house design unit (architects, engineers, surveyors) and a proprietary in-house mobile app suite developed by an internal development team. These apps enable field-based project managers to capture and transmit damage assessments directly from sites, reducing claim handling expense. MPS is accredited to ISO 9001 (quality management) and ISO 27001 (information security), and operates an MPS Portal for client-facing claims tracking. The technology stack is modest — proprietary but non-AI, focused on operational workflow rather than automation or analytics.

The business model is professional services B2B2C. Revenue is generated through commercial service-fee arrangements negotiated with insurance carriers for claims handling; pricing is not publicly disclosed. Customer acquisition is referral-driven through insurance carrier partnerships and broker relationships rather than direct marketing. Leadership is founder/management-owned, with Managing Director Bernie O'Sullivan and Director/IT Manager (Australia) Morgan O'Sullivan suggesting family involvement. The company is profitable and organically grown with no disclosed external funding.

Name

Morgan Project Services

Legal name

Morgan Project Services (NZ) Limited

Website

https://morganprojects.co.nz

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Morgan Project Services is a New Zealand-based private claims management firm providing end-to-end property insurance claim handling for carriers (Vero, AA, SunCorp), brokers, and insureds across Australasia, supported by LBP-certified project managers and a proprietary field-assessment app suite.

Ownership category

akta.pro rank

Product category

Insurance Claims Management Services

NAICS

Claims Adjusting (524291), Other Building Finishing Contractors (238390), Remediation and Other Waste Management Services (5629)

SIC

Insurance Agents, Brokers & Service (6411), General Bldg Contractors - Residential Bldgs (1520)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

akta.pro secondary industries

Insurance Claims Estimation, Documentation & Managed Repair (HSAPAOAL), Environmental Compliance, Monitoring & Field Services (Sampling/IAQ/Inspections) (IMAIAGAF), Demolition & Selective Tear-Out for Hazardous Materials (BPALALAF)

Keywords

• Insurance claims management
• Property reinstatement services
• Disaster recovery services
• Project management services
• Decontamination services

Headquarters

HQ city

Christchurch

HQ country

New Zealand

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Insurance Claims Management Services: Morgan Project Services provides project management and claims handling services to insurance companies and their insured clients. The company manages the full reinstatement lifecycle from initial damage assessment through repair completion. Revenue is generated through service fees charged to insurance carrier clients for claim management, with project scope varying by loss type and claim value.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Morgan Project Services provides end-to-end insurance claim management services for property damage events. The company acts as project manager across the full claim lifecycle — from initial damage assessment and triage, through scope preparation, design and consent management, contractor tendering, construction oversight, and quality sign-off at practical completion. Services are delivered to insurance carriers (Vero, AA Insurance, SunCorp) and their insured clients in Australia and New Zealand across residential and commercial sectors.

Product overview

Morgan Project Services (MPS) operates as a single unified offering—a comprehensive insurance claim management and project management service for the property insurance industry. The core product encompasses end-to-end claim handling for all loss types (fire, flood, earthquake, storm, impact, and decontamination) across residential and commercial sectors in Australia and New Zealand. Supporting the core service are several integrated modules: the MPS Portal (client-facing claims management portal), an in-house Design Unit (providing plans, surveys, and specifications), proprietary mobile apps for field-based damage assessment, and specialist decontamination services for meth and asbestos remediation. The company also offers dedicated services for insurers (including trade-qualified building professionals, claim scoping, and tender management) and for individual insureds (guiding them through the claims process from start to finish). This integrated suite of products and services is unified under the MPS brand and supported by a team of project managers, architects, engineers, surveyors, and specialist consultants.

Differentiator

Problem solved

Functional benefit

Products and services

• Morgan Project Services (MPS) Core Claim Management Comprehensive insurance claim management services delivered by project management and building professionals, covering the full lifecycle from initial assessment through to project completion for residential and commercial properties across Australia and New Zealand.
• Disaster Recovery Services Rapid response disaster recovery services including flood damage, fire damage, earthquake damage, storm and tempest damage, and impact damage management for large-scale natural and accidental events.
• Meth and Asbestos Decontamination Services Specialist decontamination services for properties affected by methamphetamine contamination or asbestos, including assessment, specialist contractor engagement, remediation, and clearance testing.
• MPS Client Portal Client-facing online portal enabling policyholders to access and manage their claims, view documentation, and track progress through the claims and repair process.
• Design Unit Services In-house design team providing comprehensive plans, level/verticality surveys, construction and finishes specifications, and finite detail specifications for fittings and colour schemes to support claim resolution and property reinstatement.
• Proprietary In-House Apps Suite Suite of proprietary applications developed in-house by the MPS development team, designed to support field-based staff with capturing quick and accurate damage assessments directly from sites for transmission to reduce claim handling expenses.

Quantifiable outcome

• 376 claims managed in single flood event
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Three partnerships are on record, tiered core.

• Vero InsurancecoreChannel Partner/ Reseller/ DistributorVero Insurance is a primary insurance partner that refers policyholders to Morgan Project Services for claims management and property reinstatement. MPS works alongside Vero managing all aspects of property reinstatement for Vero-insured clients. The partnership includes Vero's Wild Weather Recovery Hub for natural disaster support and Vero Connected Care wellness services for eligible policyholders.
• AA InsurancecoreChannel Partner/ Reseller/ DistributorAA Insurance partners with Morgan Project Services to manage claims for customers impacted by natural disasters including cyclones and storms. AA has a specialised Weather Events team that coordinates with MPS suppliers to expedite the claims process following large-scale weather events.
• SunCorp InsurancecoreChannel Partner/ Reseller/ DistributorSunCorp Insurance engages Morgan Project Services for disaster response claims management. MPS has managed multiple SunCorp claims including the Whangarei Flood Event (376 claims), Lake Ohau Fire (16 claims), and Northwood Explosion (19 claims). SunCorp customers receive on-site assessment and managed repair services through this partnership.

Scale indicators5 records

Expansion highlights5 records

Direct peers

• Davies Group: UK-headquartered specialist professional services firm providing insurance claims management, loss adjusting, and repair management to global insurers. Comparable to MPS in outsourced property claim lifecycle delivery.
• ServiceMaster Restore: North American leader in residential and commercial restoration services, providing fire and water damage cleanup, reconstruction, and contents restoration for insurers and property owners. Directly analogous business model to MPS's managed repair offering.
• Paul Davis Restoration: North American franchise-based restoration firm providing emergency response, reconstruction, and contents restoration for insurance carriers and property owners. Analogous to MPS in managed insurance repair services.
• BELFOR Property Restoration: World's largest property disaster recovery and restoration company, working directly with insurers on fire, water, storm, and large-loss claims. Closely comparable to MPS in managed repair execution and catastrophic event response.
• Crawford & Company: Global independent claims management and adjustment firm serving insurers and corporates across property and casualty losses. Directly comparable to MPS as an outsourced claims lifecycle manager for insurance carriers, including disaster response and managed repair.
• McLarens: Global independent claims management and loss adjusting firm with property, aviation, and complex loss expertise. Directly comparable to MPS as an outsourced claims lifecycle partner for insurance carriers.
• Polygon Group: European-headquartered temporary climate control and property damage restoration provider serving insurers, property managers, and industrial clients. Comparable to MPS as an insurer-aligned restoration and managed repair specialist.
• Servpro: Largest US franchise-based fire, water, and mold restoration network working extensively with insurance carriers on residential and commercial claim repairs. Directly comparable to MPS in insurance-driven restoration services.

Emerging players

• EFI Global: Engineering, fire investigation, and environmental consulting firm supporting insurance claims with scope preparation and cause-of-loss analysis. Adjacent to MPS's design unit and scope preparation services.

Broad incumbents

• Sedgwick: One of the largest global claims management, loss adjusting, and managed care firms, formed via the merger of Cunningham Lindsey and Sedgwick. Competes with MPS for insurer panel allocations and offers a broader portfolio including property, casualty, and absence management.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/morgan-project-services-limited

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Morgan Project Services