Reflex Informatique Services

What Reflex Informatique Services does

Reflex Informatique Services is a private French SARL (limited liability company) operating a local IT services business from a single retail and workshop location in Chatte, in the Saint Marcellin region of south-eastern France (Auvergne-Rhône-Alpes). The company sells computer hardware (desktop PCs, laptops, enterprise servers, firewalls, NAS, backup solutions) and provides on-site troubleshooting, preventive maintenance, custom PC assembly, and workshop-based repair services. It serves two customer segments: business professionals (SMBs) via its SERVICE PRO offering with mobile on-site support, and individual consumers via walk-in and home-visit repair. Smartphone repair is operated as a separate sub-brand, 'L'Atelier du Réparateur', with its own dedicated phone line, website, and Facebook page.

The underlying technology is conventional and entirely off-the-shelf: TeamViewer and AnyDesk provide remote assistance, Microsoft 365 and Acronis underpin the compliance and backup stack referenced in the company's RGPD documentation, and the physical service operation runs on standard IT support workflows. No proprietary software, AI features, or unique platform architecture is present. The company's differentiator is its local on-site service delivery model combined with a physical retail/workshop footprint, rather than any technology moat.

The revenue model is a mix of one-time hardware sales and repair fees, plus recurring maintenance contracts for professional clients. GTM is hybrid: direct-to-consumer via phone, website contact forms, and walk-in visits; and enterprise field sales via on-site interventions across the local catchment. Marketing is limited to a company website, an assistance portal, a Facebook page for the smartphone sub-brand, and direct phone outreach — consistent with a small, owner-operated service business rather than a scalable technology company.

Name

Reflex Informatique Services

Legal name

Reflex Informatique Services

Website

https://reflex-informatique.fr

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Reflex Informatique Services is a local French IT services SARL in Chatte (Saint Marcellin region) providing hardware sales, repair, maintenance, custom PC assembly, and on-site support to SMBs and individuals, with smartphone repair operated under the L'Atelier du Réparateur sub-brand.

Ownership category

akta.pro rank

Headquarters

HQ city

Saint-marcellin

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Hardware Sales: Sale of computer equipment including desktop PCs, laptops, enterprise servers, firewalls, NAS (file servers), backup solutions, and website services.
2. Repair Services: Troubleshooting and repair services for slow computers, viruses, startup issues, updates, connectivity, and configuration problems. Includes both on-site and workshop-based repairs.
3. Maintenance Contracts: Ongoing maintenance services to keep IT infrastructure running, prevent failures, and ensure business continuity.
4. Custom PC Assembly: Custom desktop PC assembly service tailored to customer specifications, as well as selection and preparation of appropriate laptops.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Reflex Informatique Services sells, repairs, and maintains IT equipment — including desktop PCs, laptops, enterprise servers, firewalls, NAS, backup solutions, email, and websites — for both professionals (SERVICE PRO) and individuals (L'Atelier) in the Saint Marcellin area. The company dispatches mobile technicians to customer sites and also operates a walk-in workshop for drop-off repairs, custom PC assembly, and smartphone repair under the L'Atelier du Réparateur sub-brand.

Product overview

Reflex Informatique Services is a local IT services company offering an integrated suite of technology products and services for both professionals and individuals. The core offering combines hardware sales (PCs, laptops, servers, networking equipment) with managed services including on-site troubleshooting, preventive maintenance, and repairs. The company differentiates through custom PC assembly and dedicated smartphone repair under the 'L'Atelier du Réparateur' sub-brand. Remote assistance capabilities are delivered via TeamViewer and AnyDesk integration. The company operates from a physical workshop location and provides on-site service visits.

Differentiator

Problem solved

Functional benefit

Products and services

• Vente de Matériel Informatique (Computer Hardware Sales) Sale of computer hardware including desktop PCs, laptops, enterprise servers, firewalls, NAS (file servers), backup solutions, email services, and website hosting. Targeted at both professionals (SERVICE PRO) and individuals (L'Atelier).
• Dépannage Informatique (IT Troubleshooting and Repair) IT troubleshooting and repair services including hardware performance optimization, software environment optimization, and on-site problem resolution. Offered as part of the SERVICE PRO offering for business customers with on-site interventions.
• Maintenance Informatique (IT Preventive Maintenance) Preventive maintenance services to maintain IT infrastructure, prevent failures, circumvent problems, and recover from outages. Positioned for ongoing business customer relationships under the SERVICE PRO offering.
• Assemblage PC sur Mesure (Custom PC Assembly) Custom desktop PC assembly service where technicians build computers tailored to customer specifications, or alternatively select and prepare laptops matching customer needs. Offered under the L'Atelier offering for individuals.
• Service à Domicile (Home/On-Site Visit Service) On-site customer support service where technicians travel to customer locations for troubleshooting, hardware pickup, or equipment delivery. Used by both individual customers (home visits) and professional customers (SERVICE PRO field interventions).
• Réparation Smartphone (Smartphone Repair — L'Atelier du Réparateur) Smartphone repair service operated as a sub-brand 'L'Atelier du Réparateur' with a dedicated phone line (07 71 89 87 36), separate operating hours, and its own website. Targets individual consumers in the Saint Marcellin area.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Scale indicators1 record

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• uBreakiFix: Large North American device-repair chain (now part of Asurion) covering smartphones, tablets, computers, and consoles. Comparable to Reflex on the combined PC + smartphone repair proposition and the franchise/chain retail model.
• Geek Squad (Best Buy): Established IT support and device-repair service brand operating inside Best Buy stores. The most internationally recognized analogue of the Reflex on-site + walk-in + remote IT support model, though at vastly larger scale.
• Devoteam: Major French IT consulting and services firm with managed infrastructure and cloud transformation offerings. Adjacent to Reflex's professional maintenance and IT support business, though focused on larger enterprise transformations.
• Econocom: Large French-headquartered IT services and equipment provider covering hardware financing, managed services, and infrastructure for enterprises. Overlaps with Reflex's SERVICE PRO offering (servers, NAS, backups, networks) but at enterprise scale and across many verticals.

Regional players

• Corner Mobile: Smartphone repair and accessories chain operating physical counters in French retail locations. Comparable to the L'Atelier du Réparateur sub-brand on smartphone-only repair, though focused on counter-in-retail rather than standalone workshop locations.

Direct peers

• Materiel.net: French online IT retailer offering custom PC configurators, hardware sales, and SMB-focused services. Comparable to Reflex on the custom-build and IT supply proposition, with overlapping SMB and prosumer customer segments.
• Cybertek: French IT retailer specializing in custom gaming and professional PC assembly, alongside component sales and IT support services. Directly comparable to Reflex's Assemblage PC sur Mesure and hardware sales lines.
• LDLC: Leading French IT and computer retailer with a custom PC builder tool, B2B services, and on-site/remote support offerings. Highly comparable on the hardware sales and custom-build side of Reflex's business, though operating at a much larger national scale.
• WeFix: French smartphone and connected-device repair chain (backed by Fnac/Darty) with in-store and mall locations. Directly comparable to Reflex's L'Atelier du Réparateur smartphone-repair sub-brand on service scope and target device category.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/reflexinformatiqueservices
• LinkedInlinkedin.com/company/reflex-informatique-services-38

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reflex Informatique Services