What Wefix does

WeFix is a device repair and protection services company headquartered in Paris, operating more than 145 retail boutiques across France and Belgium. Founded in 2012 and integrated into the Fnac Darty group in 2018, the company provides express repair services for smartphones, tablets, laptops, and gaming consoles (including Nintendo Switch), with the majority of repairs completed in under one hour at the point of sale. WeFix also sells its proprietary XFORCE line of custom-fit screen protection films in three variants (Classique, Antibactérien, Anti-espion) covering 75+ device brands, refurbished smartphones through the reconditionne.wefix.net platform with 2-year warranty, and a range of accessories including Bluetooth earphones, wireless chargers, and cases.

The company's core technology and operational backbone consists of the WeFix Academy internal training center in Paris (which has certified 400+ technicians and store managers via a structured 4-week program), an in-house refurbishment workshop for reconditioned smartphones, and a B2B fleet management dashboard for enterprise customers. The company holds QualiRépar certification (enabling customer access to French government repair subsidies of up to €25 for smartphones and €50 for PCs) and is an authorized Google Pixel repairer.

WeFix operates a dual go-to-market: direct-to-consumer through its boutique network and online booking, complemented by a sales-led B2B channel offering fleet repair, refurbished device procurement, custom screen protection, and maintenance contracts with dedicated account management. Revenue streams include per-transaction repair fees, unit-priced XFORCE films (€19.90-€39.90), refurbished device sales (€339-€489 for iPhone 14), accessories, and negotiated B2B enterprise contracts. Channel partnerships with Bouygues Telecom and Darty Max drive incremental customer flow, and a Deezer cross-promotional bundle supports in-store conversion. The company scales approximately 40,000+ device repairs or refurbishments per month across its network.

Name

Wefix

Legal name

SAS WeFix

Website

https://wefix.net

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

101–250 employees

Short description

WeFix operates 145+ retail boutiques across France and Belgium providing express smartphone, tablet, laptop, and gaming console repair services, proprietary XFORCE screen protection, refurbished device sales, and B2B fleet services to consumers and corporate customers as a subsidiary of Fnac Darty.

Ownership category

akta.pro rank

Product category

Device Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)

akta.pro secondary industries

Electronics Refurbishment, Repair & Reuse (Remarketing/Resale) (BPALAIAD), Electronics & Tech Recommerce (Refurbished Devices) (CRAFAGAC)

Keywords

• Smartphone repair services
• Device protection films
• Refurbished smartphones
• Electronics repair boutique
• Screen protector products

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure

Revenue model

1. Device Repair Services: Core revenue from repairing smartphones, tablets, game consoles, and laptops. Customers book appointments and pay per repair service. Repairs are typically completed in under 1 hour. QualiRepar subsidies of up to €25 (smartphones) or €50 (PCs) can be applied to eligible repairs.
2. XFORCE Screen Protection Sales: Sale of custom screen protector films (Standard, Antibacterial, Confidential variants) for smartphones, tablets, and smartwatches across 75+ brands. Films are sold as standalone purchases or bundled with repair services.
3. Refurbished Smartphone Sales: Sale of refurbished smartphones (iPhone 14, etc.) with 2-year legal warranty, verified and cleaned condition, and excellent battery health. Sold through the reconditionne.wefix.net platform and physical boutiques.
4. Accessories Sales: Sale of accessories including Bluetooth earphones, wireless chargers, phone cases, Bluetooth speakers, and charging cables in physical boutiques.
5. B2B Fleet Services: Enterprise services including fleet device repair, refurbished device procurement, custom screen protection, and device maintenance for business customers across France and Belgium.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

WeFix provides in-store electronic device repair services for smartphones, tablets, laptops, and gaming consoles, delivered through a network of 130+ certified retail boutiques in France and Belgium, typically completing repairs in under one hour. The offering is extended with the proprietary XFORCE line of custom-cut screen protection films (covering 75+ brands and devices up to 13 inches) and refurbished smartphones reconditioned in France with a 2-year legal warranty, alongside accessories and a dedicated B2B fleet repair/maintenance service.

Product overview

WeFix is a device repair and protection services company operating under the Fnac-Darty group since 2018. The company offers a unified portfolio centered on repair services for smartphones (iPhone, Samsung, Google Pixel, OPPO, Huawei, Xiaomi, OnePlus, Honor), tablets (Apple, Samsung), gaming consoles (Nintendo Switch), and laptops (Dell, ASUS, HP, Lenovo). The product ecosystem comprises core repair services supplemented by XFORCE screen protection (Classique, Antibactérien, Anti-espion variants), refurbished smartphones with 2-year warranty, and accessories (earphones, chargers, cases, speakers). B2B offerings include fleet repair, refurbished devices, custom screen protection, and maintenance services. WeFix Academy provides internal technician training. All services are delivered through 130+ retail locations in France and Belgium, with repairs typically completed in under 1 hour and backed by a 1-year commercial warranty (3 months for batteries). The company also offers QualiRepar repair subsidies (up to €25 for smartphones, €50 for laptops) and a promotional Deezer partnership.

Differentiator

Problem solved

Functional benefit

Brands

• XFORCE: Screen protection brand offering custom-fit screen protectors for smartphones, tablets, and smartwatches up to 13 inches, covering over 75 brands.
• WeFix Academy

Products and services

• Smartphone Repair Service Expert smartphone repair covering Apple iPhone, Samsung Galaxy, Google Pixel, OPPO, Huawei, Xiaomi, OnePlus, and Honor, performed by certified technicians in WeFix's 130+ boutiques across France and Belgium, typically completed in under one hour with a 1-year commercial warranty. For individual consumers; eligible repairs can be offset by QualiRépar subsidies of up to €25.
• Tablet Repair Service Professional tablet repair for Apple iPad and Samsung tablets, handled by certified technicians in WeFix's 130+ retail locations across France and Belgium.
• Laptop/PC Repair Service Repair and maintenance service for laptops and portable computers covering screen replacement, battery replacement, charging connector repair (HDMI/USB), hard drive and RAM upgrades, and internal hardware cleaning for brands including Dell, ASUS, HP, and Lenovo. Repairs start from €9.90; eligible repairs can be offset by a QualiRépar subsidy of up to €50.
• Gaming Console Repair Service Nintendo Switch repair service covering Switch OLED, Switch Lite, and standard Switch models, performed by trained technicians in WeFix boutiques.
• XFORCE Screen Protection Proprietary line of custom-fit screen protection films covering smartphones, tablets up to 13 inches, and smartwatches across 75+ brands. Offered in three variants — Classique (self-healing film, 360° protection, drop resistance, curved-screen compatible), Antibactérien (with antibacterial/hygiene protection), and Anti-espion/Confidentiel (privacy / anti-spy). Sold and installed in-store at WeFix boutiques.
• Refurbished Smartphones Refurbished smartphones verified, cleaned, and reconditioned in France with batteries in excellent condition, sold with a 2-year legal warranty. Available in Grade A, B, and C conditions, sold through reconditionne.wefix.net and physical boutiques. Examples include iPhone 14 (128GB / 256GB) and iPhone 14 Plus (128GB) in all three grades.
• Smartphone Accessories Range of smartphone and device accessories including Bluetooth earphones, wireless 3-in-1 chargers, phone cases, Bluetooth speakers, and charging cables, sold in WeFix retail boutiques.
• B2B Fleet Repair and Maintenance Service Enterprise service for corporate smartphone and tablet fleets, providing device repair (local or national across 130+ WeFix locations in France and Belgium), refurbished device procurement, customized screen protection, and ongoing maintenance/diagnostic services. Includes a dedicated account manager and a B2B dashboard for centralized operational tracking.

Quantifiable outcome

• 30,000+ repairs performed per month
• +3 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Fnac Darty (Group)coreOthers · 1 January 2018WeFix is a brand of the Fnac Darty group since 2018. This parent company relationship provides brand recognition, retail infrastructure synergies, and cross-selling opportunities through Fnac and Darty store networks. WeFix benefits from the credibility of a major French retail group while maintaining operational independence.
• DeezerminorGTM or Marketing PartnerWeFix offers 3 months of free Deezer Premium (or Deezer Duo/Famille) with any in-store purchase of €9.90 or more. This cross-promotional partnership drives in-store sales by adding music streaming value to device repair and accessory purchases, while Deezer benefits from customer acquisition through WeFix's retail network.
• Éco-organismes (QualiRépar)coreOthersQualiRepar is a French eco-organization network funded by the AGEC law (2020) that provides repair bonuses (subsidies) to consumers choosing repair over replacement. WeFix participates as a QualiRepar labeled repairer, enabling customers to receive up to €25 (smartphones) or €50 (PCs) off repairs. This partnership supports WeFix's circular economy positioning.
• Bouygues TelecomminorChannel Partner/ Reseller/ DistributorWeFix offers dedicated products and services for Bouygues Telecom customers, providing device repair and protection services accessible to Bouygues subscribers. Bouygues likely promotes WeFix as an approved repair option for its customer base.
• Darty Max (Fnac Darty)minorChannel Partner/ Reseller/ DistributorWeFix offers dedicated offers for Darty Max Integral subscribers, leveraging the Fnac Darty group relationship to cross-promote repair services to Darty Max members who benefit from device protection as part of their subscription.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• iFixit: iFixit is the leading DIY electronics repair platform offering parts, tools, and step-by-step repair guides for smartphones, tablets, and computers. Directly comparable to WeFix in addressing the same consumer repair demand through a different (self-service) delivery model.
• Back Market: Back Market is a leading refurbished electronics marketplace operating across Europe with strong French market presence, directly competing with WeFix's refurbished smartphone sales offering on reconditionne.wefix.net. Both target price-conscious and sustainability-minded consumers.
• CPR Cell Phone Repair: CPR is a US-based franchise chain specializing in smartphone, tablet, and computer repairs with a similar boutique-style retail model. Comparable to WeFix in service portfolio, technician training requirements, and physical retail footprint.
• Recommerce: Recommerce is a French leader in refurbished smartphone and tablet sales with carrier and enterprise partnerships. Directly comparable to WeFix's refurbished device business, particularly in B2B handset buyback and resale for French telecom operators.
• uBreakiFix: Operated by Asurion, uBreakiFix is the largest dedicated consumer electronics repair chain in the US with hundreds of physical locations offering smartphone, tablet, and computer repairs. Most directly comparable to WeFix in business model, customer segment, and physical retail repair focus.

Broad incumbents

• Samsung Authorized Service Centers: Samsung's authorized service network competes with WeFix for Galaxy device repairs across France and Belgium, leveraging manufacturer-trained technicians and genuine parts. While not boutique-style retail, it offers overlapping service capability for one of WeFix's core device categories.
• Darty After-Sales Service: Darty's in-store after-sales and repair services (sister brand within Fnac Darty group) offer overlapping repair capabilities for consumer electronics. While Darty covers broader appliance categories, the Fnac Darty group relationship creates both synergy and internal cannibalization dynamics with WeFix.
• Apple Self Service Repair: Apple's Self Service Repair program and authorized service provider network competes directly with WeFix for iPhone and iPad repairs. As Apple expands consumer-facing repair options, it represents a structural competitive threat to WeFix's largest device category by volume.

Regional players

• Phone House: Phone House operates retail stores across multiple European countries (including France) offering mobile device sales, accessories, and increasingly repair services. Comparable to WeFix in store-based consumer electronics services footprint.

Emerging players

• Hubside: Hubside is a French retailer offering smartphones, refurbished devices, and trade-in services with a growing retail footprint. Comparable to WeFix in the French recommerce market and overlaps with WeFix's refurbished device and accessory offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/WeFix_France
• YouTubeyoutube.com/channel/UCj_i3oqMKdopp67BgIUeXPQ
• Facebookfacebook.com/wefix.net
• LinkedInlinkedin.com/company/wefix
• Instagraminstagram.com/wefix_fr

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wefix