What Mercurio Sistemi does

Mercurio Sistemi Srl is a privately held Italian IT company founded in 1998 and headquartered in Guastalla (Reggio Emilia), specializing in digital point-of-sale, kitchen management, and fiscal compliance solutions for the HO.RE.CA (hotel, restaurant, café) and RETAIL sectors. The company operates a vertically integrated model combining proprietary software, third-party hardware, and systems integration services across approximately 2,000 POS installations that together process roughly 2 million transactions per day and generate 11,000 annual support tickets. Its core product portfolio includes +Gusto (self-ordering and payment mobile application), ConnectSmart Kitchen (kitchen display system distributed exclusively in Italy via a 2017 partnership with QSR Automations), Dashboart (cloud platform for telematic receipt transmission to the Agenzia delle Entrate), QUOCO (proprietary middleware integrating POS with kitchen monitors), Freddy (collective-catering web app), and RT Server for fiscal receipt transmission, supported by add-on modules for electronic invoicing, cash management, loyalty, and business intelligence.

The company generates revenue through five streams: one-time software licensing and sales, hardware sales and installation, professional services (consulting, system integration, training), recurring maintenance and support (7-day help desk, tele-assistance, on-site intervention across Italy, fiscal meter verification), and consumable materials. Pricing is quote-based and customized per project. Go-to-market combines direct enterprise field sales with a channel partner model (QSR Automations for kitchen systems, Zucchetti for electronic invoicing, Sitrade Italia for Glory cash management) and a product-led motion for self-service solutions (+Gusto, App&Go, Dashboart). The customer base is primarily mid-market and enterprise Italian operators, with named references including Pandora (retail), Elior Italia (contract catering), Mercato Centrale Torino (food market), MyChef (QSR), Doppio Malto (breweries), Dispensa Emilia, PanB, and Italylunch (also operating in Munich, Germany). The company holds ISO 9001:2015, ISO/IEC 27001:2022, GDPR, and NIS2 (Italian Decree 138/2024) certifications, and operates as a founder-led, independent SME with 28 employees and no disclosed external investment.

Name

Mercurio Sistemi

Legal name

Mercurio Sistemi Srl

Website

https://mercuriosistemi.it

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Mercurio Sistemi is an Italian IT systems integrator (founded 1998, Guastalla) that delivers proprietary and partner-branded POS, kitchen display, self-ordering, and fiscal-compliance solutions — including +Gusto, ConnectSmart Kitchen, and Dashboart — to roughly 2,000 HO.RE.CA and retail terminals across Italy.

Ownership category

akta.pro rank

Product category

Restaurant and Retail Point-of-Sale Software

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Point-of-Sale (POS) & On-Property Commerce (THALACAI)

akta.pro secondary industries

Retail ERP (Merchandising, POS Back Office) (HDAEAEAD), POS Terminals & All-in-One Retail Computers (HDACAKAA)

Keywords

• Restaurant point-of-sale systems
• Kitchen display systems
• Self-ordering applications
• Fiscal compliance software
• Retail technology solutions

Headquarters

HQ city

Guastalla

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Software Development and Sales: Custom software development and sale of top market software systems for point-of-sale management, including proprietary solutions like Dashboart and +Gusto, as well as reselling of integrated third-party systems.
2. Hardware Sales and Installation: Wide range of hardware products and devices for all point-of-sale locations, including installation and deployment of complete solutions.
3. Consulting and Professional Services: Strategic and operational planning, system integration with existing tools, network infrastructure creation, and specialized training for optimal management.
4. Maintenance and Support Services: Hardware revision and software updates to new releases and legal regulations, periodic verification of fiscal meters, 7-day help desk and tele-assistance, and on-site intervention across Italy.
5. Consumable Materials: Supply of all necessary components and consumable materials for point-of-sale operations.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Mercurio Sistemi provides integrated digital solutions for HO.RE.CA (hotels, restaurants, cafes) and retail businesses, combining proprietary software, third-party platforms, and hardware into end-to-end point-of-sale and store operations. Its core offerings include the +Gusto self-ordering and payment app, ConnectSmart Kitchen kitchen display systems (via QSR Automations partnership), Dashboart cloud platform for Italian fiscal receipt management, and QUOCO middleware for POS-to-kitchen integration, complemented by installation, consulting, and 7-day support services across Italy.

Product overview

Mercurio Sistemi is a technology solutions provider for HO.RE.CA and retail businesses, offering an integrated portfolio of hardware and software solutions. The core product ecosystem includes +Gusto (self-ordering and payment app), ConnectSmart Kitchen (kitchen display system via QSR Automations partnership), and Dashboart (cloud-based RT printer and fiscal receipt management). Supporting products include QUOCO middleware, Freddy catering management app, RT Server, electronic invoicing, cash management, label printing, and business intelligence tools. The company operates as a systems integrator offering consulting, software development, hardware sales, installation, maintenance, training, and 7-day technical support services to approximately 2,000 POS installations handling 2 million daily transactions.

Differentiator

Problem solved

Functional benefit

Brands

• +Gusto: Self order and payment solution that integrates the company's services into a mobile app, enabling customers to order, pay, and manage loyalty programs.
• Dashboart
• Freddy
• QUOCO

Products and services

• +Gusto Self Order and Payment App Self-ordering and payment platform that integrates ordering, payment, and customer management across multiple channels (dedicated app, totem, tablet, interactive tables), with digital wallet, loyalty programs, takeaway booking, and notifications. Targeted at HO.RE.CA businesses such as restaurants, cafes, and bakeries.
• ConnectSmart Kitchen (CSK) Kitchen display and management system for restaurant kitchen automation, coordinating kitchen production activities, synchronizing dish preparation times, and integrating with point-of-sale systems via QUOCO middleware. Serves restaurants worldwide and is used by over 70,000 restaurants globally.
• Dashboart Cloud Platform Cloud platform for managing, controlling, and monitoring RT printers and electronic fiscal receipts, enabling real-time status verification, automatic transmission to the Italian Revenue Agency, and geolocated data collection across multiple store locations.
• QUOCO Middleware Proprietary middleware that simplifies and standardizes integration between cash register systems and Kitchen Monitors in restaurants, enabling seamless data flow between POS terminals and kitchen display systems.
• Freddy Web App Web application for managing catering services in schools and companies, enabling online meal reservations, cashless payments, and capacity management for collective dining facilities and contract catering operators.
• RT Server Server for fast and secure electronic transmission of fiscal receipts from cash register systems to the Italian Revenue Agency, ensuring compliance with Italian RT regulations.
• ConnectSmart Kitchen Distribution (QSR Automations) Distribution of QSR Automations' ConnectSmart Kitchen products in Italy as the official Italian reseller, providing kitchen display and automation systems to HO.RE.CA operators nationwide.
• Glory CI-5 Cash Management Solution Automated cash management solution including the Glory CI-5 for cash payment automation, change dispensing, and counterfeit detection, integrated with point-of-sale systems. Distributed via partnership with Sitrade Italia.
• Electronic Invoicing Solution (Zucchetti Digital HUB) B2B and B2C electronic invoicing solution integrated with Zucchetti Digital HUB, including digital signature, SDI transmission to the Italian Revenue Agency, and secure digital document storage for compliance.

Quantifiable outcome

• 10-minute reduction in order preparation time
• +4 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core, secondary and minor.

• QSR AutomationscoreChannel Partner/ Reseller/ Distributor · 1 January 2017Official Italian reseller since 2017 for QSR Automations products including ConnectSmart Kitchen (CSK). Mercurio Sistemi presents as 'QSR Italia' at trade events and developed QUOCO middleware for seamless integration between QSR kitchen systems and cash registers.
• ZucchetticoreTechnology or IntegrationPartner for Digital HUB software providing electronic invoicing solutions. Mercurio Sistemi offers 'Fatturazione Elettronica Zero Pensieri' based on Zucchetti technology for B2B and B2C e-invoicing compliance.
• Sitrade ItaliasecondaryTechnology or IntegrationPartnership for Glory CI-5 automated cash management solutions. Installed first worldwide deployment at MyChef locations (Bergamo airport and Bari station) for touchless cash handling.
• KonvergenceminorGTM or Marketing PartnerJoint webinar marketing collaboration featuring Elior Italia case study on digital payments in retail. Konvergence organizes the webinar broadcast on LinkedIn.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Custom Group: Italian manufacturer of POS hardware (printers, fiscal devices, kiosks) and integrated retail/hospitality software. Highly comparable to Mercurio Sistemi's hardware-plus-software play for Italian retail and Ho.Re.Ca, including fiscal compliance printers.
• TouchBistro: Restaurant-focused POS platform with self-ordering, kitchen display, and payment capabilities. Direct competitor in the same Ho.Re.Ca niche as Mercurio Sistemi with overlapping product categories (CSK, +Gusto self-ordering).
• LS Retail / LS Central: Provider of retail ERP and POS solutions (LS Central) including kitchen management and hospitality modules. Comparable to Mercurio Sistemi as a vertical ERP/POS platform for retail and restaurant chains with multi-store needs.
• RCH Group: Italian POS hardware and systems vendor specializing in retail and Ho.Re.Ca EPOS terminals, fiscal printers, and integrated solutions. Comparable to Mercurio Sistemi on the hardware/POS-device side and on Italian fiscal compliance capabilities.
• SICOM Elettronica: Italian POS software and fiscal solutions provider serving retail and hospitality, integrated with major Italian payment processors. Comparable to Mercurio Sistemi for mid-market retail/Ho.Re.Ca clients with fiscal compliance requirements.
• Zucchetti: Italy's largest software house providing POS, ERP, electronic invoicing and HR solutions for retail and hospitality. Overlaps directly with Mercurio Sistemi on Digital HUB integration and competes in retail/Ho.Re.Ca ERP and POS back-office across the same Italian SMB segment.

Broad incumbents

• Toast: Cloud-native restaurant POS, payment, and kitchen management platform with broad restaurant chain footprint. Represents the SaaS-native competitive benchmark Mercurio Sistemi's CSK and +Gusto offerings are measured against.
• Lightspeed Commerce: Cloud POS and commerce platform with retail and restaurant verticals including kitchen display, self-ordering, and payments. Broad incumbent competing for the same Italian SMB retail/Ho.Re.Ca customers as Mercurio Sistemi.
• Oracle MICROS: Oracle-owned global enterprise POS, kitchen management, and property management platform for hospitality chains. Broad incumbent with overlapping kitchen-display and POS capabilities to Mercurio Sistemi's CSK offering, serving larger chains.

Others

• Worldline (Ingenico): European payment terminals and acquiring provider; integrates with POS vendors including Mercurio Sistemi. Ecosystem participant adjacent to Mercurio Sistemi's POS/payment integration business rather than direct competitor.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mercurio Sistemi