Family Counseling Service of the Finger Lakes

What Family Counseling Service of the Finger Lakes does

Family Counseling Service of the Finger Lakes (FCSFL) is a 501(c)(3) non-profit organization incorporated in 1962 and headquartered in Geneva, New York. It provides professional counseling and support services to individuals, children, and families across Ontario, Wayne, Monroe, Seneca, and Yates Counties through eight office locations, school-based delivery, and a 24/7 bilingual Domestic Violence Victim Crisis Hotline (English and Spanish). The service portfolio spans Therapeutic Services (trauma therapy, general counseling), Advocacy Services (DV victim advocacy, court accompaniment), Care Coordination, Community Support Services, School-Based Services, Employee & Employer Support, peer and therapeutic Groups, and a fee-based Training program covering trauma-informed care, Mental Health First Aid, ASIST, and related curricula.

The underlying technology is fundamentally human-services delivery with light digital tooling: the website is built on Squarespace, donations are processed via PayPal, and crisis chat is delivered through the third-party Izzy Platform. There is no proprietary software platform, no mobile app, and no disclosed AI/ML capability. Service delivery is conducted by licensed clinical staff (LCSW, LMSW, LMFT, LMHC, LCAT credentials required for supervisory roles per job postings) in person and through community partnerships.

The revenue model is a hybrid of donations and charitable contributions, fee-for-service training ($500-$4,000 per session), and client services supported by county contracts and grants. Specific revenue figures are not publicly disclosed. Customer acquisition is sales-led through self-referrals, provider referrals ([email protected]), school partnerships, and community-based outreach. The organization is governed by a Board of Directors and operates as an independent community-based social services provider with no parent company or subsidiaries.

Name

Family Counseling Service of the Finger Lakes

Legal name

Family Counseling Service of the Finger Lakes, Inc.

Website

https://fcsfl.org

Company type

Private

Founded year

1962

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Community Mental Health and Social Services

NAICS

Other Individual and Family Services (624190), Individual and Family Services (6241), Child and Youth Services (624110)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Mental Health Counseling & Psychotherapy Services (EDALAFAB)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGAEAH), Family & Parenting Support Services (BPAGAEAC), Family Advocacy, Parent Training & Support Services (EDAJAKAK), School-Based Mental Health Therapy (Licensed Clinicians) (EDAKAMAD)

Keywords

• Mental health counseling
• Domestic violence advocacy
• Trauma-informed care
• Family support services
• Community behavioral health

Headquarters

HQ city

Geneva

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Donations and Charitable Contributions: Family Counseling Service of the Finger Lakes is a 501(c)(3) non-profit organization. Donations from the public support services. Gifts are considered unrestricted unless specified otherwise for specific programs.
2. Training Fees: Fee-for-service training programs delivered to organizations and individuals. Pricing varies by duration from $500 for 60 minutes to $4,000 for full-day training.
3. Client Services: Professional counseling and support services to individuals, children, and families. Services include therapeutic, advocacy, care coordination, and community support programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Family Counseling Service of the Finger Lakes provides professional counseling, advocacy, and support services to individuals, children, and families across Ontario, Wayne, Monroe, Seneca, and Yates Counties in New York. Core programs include therapeutic services (trauma therapy, general counseling), domestic violence victim advocacy with a 24/7 crisis hotline, school-based youth services, employee and employer support, care coordination, community support services, and peer/therapeutic support groups. The organization also delivers fee-based professional training programs in trauma-informed care, Mental Health First Aid, ASIST, and related topics.

Product overview

Family Counseling Service of the Finger Lakes operates as a non-profit multi-service counseling organization incorporated in 1962, providing professional counseling and support services through a portfolio of interconnected programs. The core offerings include Therapeutic Services (trauma therapy, general counseling), Advocacy Services (24/7 Domestic Violence Victim Crisis Hotline), School-Based Services, Employee & Employer Support Services, Care Coordination Services, Community Support Services, and therapeutic/peer support Groups. The organization also offers a comprehensive Trainings program featuring trauma-informed professional development courses. Services are delivered across Ontario, Wayne, Monroe, Seneca, and Yates Counties in New York State. The agency holds 501(c)(3) non-profit status and relies on donor contributions to support operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Therapeutic Services Professional counseling services providing trauma therapy and general counseling for individuals, children, and families to improve quality of life at home and in the community.
• Advocacy Services

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• BetterHelp: Large online counseling platform serving individual therapy clients across the U.S., including rural NY counties — represents the digital-native competitor to FCSFL's in-person counseling line.

Direct peers

• NAMI Rochester: Local affiliate of the National Alliance on Mental Illness providing support groups, mental-health education, advocacy and referral services in the same Finger Lakes region.
• Hillside Family of Agencies: Large Western NY human-services nonprofit delivering counseling, family support, school-based mental health, and youth services — operates overlapping programs (school-based mental health, family therapy, trauma services) in the same regional market.
• Mental Health Association of Rochester/Monroe County: Regional nonprofit offering mental-health counseling, advocacy, and community-based support across Monroe County — overlaps with FCSFL on therapy, advocacy, and mental-health education services.
• Jewish Family Services of Rochester: Counseling and family support nonprofit in the Rochester/Finger Lakes area serving a broad client base — comparable therapeutic, case-management, and community-support services in the same geography.
• Willow Domestic Violence Center (Rochester): Provider of 24/7 DV hotline, emergency shelter, advocacy and counseling across the Finger Lakes/Rochester region — directly comparable to FCSFL's Domestic Violence Victim Advocacy and 24/7 crisis hotline program.
• Catholic Charities of the Finger Lakes: Multi-service nonprofit serving Ontario, Seneca, Wayne and Yates counties with counseling, family support, and case management — direct overlapping service footprint and target population with FCSFL in the Finger Lakes region.

Broad incumbents

• Catholic Charities USA: National federation of Catholic Charities agencies delivering counseling, family, immigration, and crisis services across the U.S. — addresses the same community mental-health and family-support needs as FCSFL but at far greater scale and broader scope.
• Trillium Health: Rochester-based community health organization providing counseling, prevention, and integrated supportive services — broader medical/primary-care portfolio but overlapping behavioral-health offerings in the same region.

Others

• 988 Suicide & Crisis Lifeline (SAMHSA-funded network): Federally backed 24/7 crisis hotline infrastructure; relevant comparable for FCSFL's DV hotline and crisis-intervention programs as a system-level alternative for crisis calls.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/FCSoftheFL
• Facebookfacebook.com/LGBTQCenterFLX
• LinkedInlinkedin.com/company/family-counseling-service-of-the-fi-nger-lakes-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Counseling Service of the Finger Lakes