What Gemeente Oosterhout does

Gemeente Oosterhout is a Dutch municipal government entity serving approximately 57,000 residents in the West-Brabant region, operating under Dutch municipal law with statutory authority over local governance. Founded in 1809, the municipality delivers the full spectrum of Dutch municipal services: civil registry (births, deaths, marriages, migrations), waste management, environmental permits and demolition notifications via the Omgevingsloket, social welfare distribution (bijstand, bijzondere bijstand, debt counseling), youth and family services, elderly care coordination, public safety enforcement through boa officers, healthcare access coordination, elections, and tax collection. The Stadhuis (City Hall) at Slotjesveld 1 operates on an appointment-only basis, complemented by the Milieustraat (waste station) at Wilhelminakanaal-Oost 7 and historical archive storage at Regionaal Archief Tilburg. Governance is structured through the Burgemeester (Mayor Gerdo van Grootheest), the College van burgemeester en wethouders, and the Gemeenteraad, all operating under the current Bestuursakkoord 'De stap vooruit' 2022-2026.

The municipality's technology stack centers on a TYPO3 CMS-based web platform launched December 8, 2020, which functions as the primary digital service portal with multi-language read-aloud support across 30+ languages and integration with the samenwerkendegemeenten.equalit.nl shared forms platform. Operational technology includes ZIVVER secure email encryption for sensitive citizen communications, ZEPCAM cloud-based bodycam storage for boa enforcement, Power BI dashboards for analytics (Economic Monitor, IIV-monitor, SDG-Monitor), Suwinet integration for welfare data exchange with UWV and Belastingdienst, DigiD for citizen authentication, milieupas access control for the waste station and underground containers, and webcam-based live queue monitoring. Compliance posture includes full GDPR/AVG adherence, Wet politiegegevens for enforcement data handling, and BIO (Baseline Informatiebeveiliging Overheid) information security baseline.

The revenue model combines central government allocation, municipal taxation, and a differentiated service fee structure. Waste management operates under the Diftar (gedifferentieerde tarieven) pricing model with a fixed €192 vastrecht annual charge per household plus variable usage-based fees including €0.49/kg for residual waste, €2.92 per container emptying, €3.92 per underground container insertion, and €12.60 plus per-m³ volumetric charges for bulky and construction waste pickup. Business waste is sold via annual subscriptions (e.g., €907/year weekly residual waste 240L). Three primary customer segments are served: Inwoners (residents) as the dominant segment, Ondernemers (businesses requiring waste and permit services), and sustainability-focused residents receiving subsidies and coaching for climate adaptation. Distribution is exclusively domestic within the municipal jurisdiction via city hall, milieustraat, online portal, social team, neighborhood-based working (Wijkgericht werken), and the Budget Advies Centrum walk-in service.

Name

Gemeente Oosterhout

Legal name

Gemeente Oosterhout

Website

https://oosterhout.nl

Company type

Private

Founded year

1809

Operating status

Operating

Headcount range

101–250 employees

Short description

Gemeente Oosterhout is a Dutch municipal government serving ~57,000 residents in West-Brabant via statutory authority over local governance, Diftar-based waste management, social welfare distribution, permits, and digital civic services through its TYPO3 CMS website platform.

Ownership category

akta.pro rank

Product category

Public Administration & Municipal Services

NAICS

Other General Government Support (92119), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Services-Facilities Support Management Services (8744), Refuse Systems (4953), Services-Social Services (8300)

akta.pro primary industry

Waste Management & Smart Sanitation (Facilities) (HSAPAPAM)

Keywords

• Municipal government services
• Waste management services
• Civil registry services
• Social welfare support
• Environmental permits

Headquarters

HQ city

Oosterhout

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels8 records

Marketing channels11 records

Core offering

Gemeente Oosterhout is a Dutch municipal government body delivering public administration services to residents and businesses within the Oosterhout municipality in West-Brabant. Its core offerings include civil registry services (births, deaths, marriages), waste management and recycling (Milieustraat facility, Diftar-based collection), environmental and building permits via the Omgevingsloket digital platform, social welfare and income support, youth and elderly services, public safety enforcement, and climate adaptation programs. All services are delivered through a centralized digital portal (oosterhout.nl), physical city hall appointments, and community-based neighborhood outreach.

Product overview

Gemeente Oosterhout operates as a municipal government providing a comprehensive digital service platform and physical services to approximately 57,000 residents. The primary offering is the municipal website portal (oosterhout.nl) which serves as the central access point for all citizen services. Key service modules include waste management (Milieustraat, Milieupas, waste collection with Diftar pricing), digital application forms for permits and requests, social services through the Sociaal Team, and climate adaptation initiatives. The municipality also provides research tools like the Economic Monitor and SDG-Monitor via Power BI dashboards. Services are delivered through both digital channels (website, online forms, RSS feeds) and physical locations (stadhuis, milieustraat).

Differentiator

Problem solved

Functional benefit

Products and services

• Gemeente Oosterhout Website Portal Main municipal web portal providing citizens access to all government services, news, online applications, appointment booking, and digital forms. Includes read-aloud and translation features in 30+ languages.
• Milieustraat (Waste Facility) Municipal waste facility where residents can dispose of sorted waste, hazardous materials, construction debris, and bulky items. Features livestream queue monitoring and requires Milieupas for access.
• Milieupas (Environmental Pass) Access card for the municipal waste facility and underground containers. Required for entry to Milieustraat and opening underground waste containers and GFE cocons for high-rise addresses.
• Waste Collection Services Municipal waste collection including household waste, GFT (organic), paper, plastic packaging, glass, and residual waste. Uses Diftar (differentiated rates) pricing model based on waste volume.
• Digital Application Forms Online digital forms for various municipal services including appointments, waste management, subsidies, permits, welfare applications, and citizen requests. Hosted on samenwerkendegemeenten.equalit.nl platform.
• RSS Feeds News feeds providing automated updates on municipal news, road works, and council decisions for citizens to subscribe to.
• Economic Monitor Digital dashboard (Power BI) monitoring local economic indicators including business activity, labor market, real estate, and entrepreneurship sentiment through periodic surveys.
• Social Services (Sociaal Team) Municipal social services including welfare benefits, debt counseling, youth support, elderly care, and integration assistance. Includes front office, budget advice center, and community support.
• Climate Adaptation Services Municipal climate adaptation initiatives including subsidies for green gardens, green roofs, rain barrels, Tegeltaxi (free tile removal), Tuincoach, facade gardens, and climate-resilient urban planning.
• Omgevingsloket Environmental Permit Platform Digital one-stop platform for environmental permits, demolition notifications, and building requests for residents and businesses.
• Budget Advies Centrum (Budget Advice Center)

Quantifiable outcome

• More than 100 geveltuinen (facade gardens) have been created as part of climate adaptation initiatives

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

14 partnerships are on record, tiered core and minor.

• ZIVVERcoreTechnology or IntegrationZIVVER provides secure email encryption services for the municipality. The platform encrypts messages containing sensitive content such as health data and BSN numbers. Only the sender and recipient have access keys to read messages. This partnership ensures GDPR-compliant secure communication with citizens.
• ZEPCAMcoreTechnology or IntegrationZEPCAM is the cloud supplier for the municipality's bodycams worn by boa (special enforcement officers). Recorded footage is stored in ZEPCAM's cloud infrastructure. A data processing agreement has been established between the parties.
• Omgevingsdienst Midden- en West-Brabant (OMWB)coreStrategic or Co-development PartnerOMWB handles environmental permits and asbestos removal inquiries for the municipality. Contact: 013-2060100. They provide expertise on environmental compliance and permit processing.
• MijzominorImplementation/ SI/ Consulting PartnerMijzo conducts ergonomic assessments on behalf of the municipality as part of the pilot Hulp bij Huishouden Plus (HbH-plus). They evaluate residents' self-sufficiency in household tasks to support Wmo (Social Support Act) applications.
• Monné Zorg & BewegingminorImplementation/ SI/ Consulting PartnerMonné Zorg & Beweging conducts ergonomic assessments as part of the Hulp bij Huishouden Plus pilot. They evaluate residents' self-sufficiency for household tasks to support Wmo applications. Both parties have signed data processing agreements.
• Regionaal Archief TilburgcoreStrategic or Co-development PartnerThe Regional Archive of Tilburg stores historical municipal documents of Oosterhout including archives older than 20 years, photos, films, maps, and archives of notaries, churches, schools, businesses, political parties, and associations. Citizens can access the Oosterhoutse Tijdmachine (Oosterhout Time Machine) digital archive.
• SurplusminorImplementation/ SI/ Consulting PartnerPartner organization within the Stevig Lokaal Team (SLT) in Dommelbergen. Surplus staff work alongside municipal employees to provide integrated family support services.
• MEE West-BrabantminorImplementation/ SI/ Consulting PartnerPartner organization within the Stevig Lokaal Team (SLT). MEE provides expertise in family support and parenting assistance as part of the integrated neighborhood team.
• Sterk HuisminorImplementation/ SI/ Consulting PartnerPartner organization within the Stevig Lokaal Team (SLT). Sterk Huis contributes to integrated family support services in the Dommelbergen neighborhood.
• Ontzorgt!minorImplementation/ SI/ Consulting PartnerPartner organization within the Stevig Lokaal Team (SLT). Ontzorgt! participates in integrated family support services in the Dommelbergen neighborhood.
• PoliswijzerminorOthersCollective health insurance provider partnered with the municipality for social welfare recipients.
• Stichting LeergeldminorOthersFoundation providing educational support for children from low-income families.
• Voedselbank (Food Bank)minorOthersFood bank providing emergency food assistance to residents in need.
• VerdergroepminorOthersDebt assistance and budget management organization. Location in Oosterhout: [email protected]

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gemeente Dongen: Direct neighbor municipality (~26,000 residents) sharing the same OMWB environmental region, similar small-municipal operating context, and digital platform conventions. Comparable in single-jurisdiction service scope and dependence on the West-Brabant economic ecosystem.
• Gemeente Tilburg: Co-member of the SRBT region and direct geographic peer in West-Brabant. Tilburg operates municipal services of near-identical scope (civil registry, waste, social team, Omgevingsloket) at a larger scale, making it a strong structural comparison for service delivery and digital platform choices.
• Gemeente Breda: Direct peer municipality within the same Breda-Tilburg urban region (SRBT) and West-Brabant context. Both share regional environmental permitting (OMWB), overlapping labor/demographic markets, and operate comparable digital service portals with similar scope (waste, permits, social services).
• Gemeente Oirschot: Small neighboring municipality in North Brabant with comparable population, governance structure, and operating scope. Useful comparison for rural-adjacent service delivery, Diftar implementation, and small-municipal digital service strategies.
• Gemeente Waalwijk: Highly comparable size peer (~48,000 residents) in West-Brabant with similar population scale, single-city governance, and dependence on municipal waste and social services. Comparable in budget scale, citizen base, and operating complexity to Oosterhout.
• Gemeente Gilze en Rijen: Adjacent small municipality in West-Brabant with similar population scale, suburban character, and reliance on the same regional environmental and social service infrastructure. Direct comparable for waste management, digital service delivery, and neighborhood-based care models.

Broad incumbents

• VNG (Vereniging van Nederlandse Gemeenten): Umbrella association representing all Dutch municipalities and setting common policy, advocacy, and shared service standards. Established incumbent across the entire municipal sector that Oosterhout belongs to, providing sector-wide coordination rather than direct competition.
• Gemeente 's-Hertogenbosch: Larger provincial-capital municipality in Noord-Brabant offering a wider portfolio of municipal services. Comparable in legal mandate and operating scope but operates at a meaningfully larger scale, making it a useful incumbent reference for mature digital service delivery.

Others

• Dimpact: Cooperative of Dutch municipalities focused on collaborative digital transformation and shared IT services. Enables ecosystem-level comparison for Oosterhout's shared-platform approach (Samenwerkende Gemeenten/Equit), but does not directly compete for citizen services.
• Logius: Dutch government organization providing shared digital infrastructure (DigiD, MijnOverheid, e-Overheid services). Oosterhout integrates with DigiD for citizen authentication and Suwinet for welfare data exchange, making Logius an enabling infrastructure peer rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/Gem_Oosterhout
• Facebookfacebook.com/oosterhoutgemeente
• LinkedInlinkedin.com/company/gemeente-oosterhout
• Instagraminstagram.com/gemeente.oosterhout

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Oosterhout