Family First Health

What Family First Health does

Family First Health is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC) founded in 1970 and headquartered in York, Pennsylvania. The organization operates 10 clinical locations across York, Adams, Lancaster, and Lebanon counties in South Central Pennsylvania, supplemented by a Mobile School Dentist Program that serves Head Start, Pre-K Counts, and K-12 schools, plus a student-based health center at William Penn Senior High School. Family First Health is recognized by the National Committee for Quality Assurance as a Patient-Centered Medical Home and provides integrated team-based care spanning adult and pediatric primary care, dental services, integrated behavioral health, substance use treatment including medication-assisted treatment, optometry, podiatry, and community health programs (Caring Together for HIV/AIDS, Nurse-Family Partnership, and Connections For a Healthy Pregnancy).

The operating technology stack is built entirely on third-party platforms rather than proprietary systems: Athena electronic medical records and patient portal, Phreesia for online self-scheduling, RxLocal Mobile App for pharmacy prescription management, Chartspan for care management, and HealthMark Group for medical records release. The organization also offers video-visit telehealth and accepts patients through interpreter services covering 300+ languages including ASL. Recent additions include a Family First Pharmacy launched in November 2025 at the George Street Center to address pharmacy desert conditions and a Springwood Road Dental Center opened January 2025.

Revenue is generated through four primary streams: medical and dental service fees billed to Medicare, Medicaid, and commercial insurance; pharmacy transaction revenue; a sliding fee scale program for uninsured and underinsured patients; and federal FQHC grants from HHS supplemented by Pennsylvania state grants, United Way of York County, and county-level development funding. The organization accepts all patients regardless of insurance status or ability to pay, and services a population skewed toward underserved, uninsured, and Medicaid-covered individuals in South Central Pennsylvania.

Name

Family First Health

Legal name

Family First Health

Website

https://familyfirsthealth.org

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

251–500 employees

Short description

Family First Health is a nonprofit Federally Qualified Health Center operating 10 locations across four South Central Pennsylvania counties, providing integrated medical, dental, behavioral health, substance use, pharmacy, and community health services to underserved populations regardless of insurance status.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Ambulatory Health Care Services (621), Health Care and Social Assistance (62), Other Individual and Family Services (62419)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

Independent Primary Care Practices (HLAFAGAA), Community & Public Health Dentistry Clinics (FQHC/School-Based/Nonprofit) (HLABAAAF), Family & Pediatric Direct-to-Consumer Virtual Care (HLALAAAI)

Keywords

• Community health center
• Primary medical care
• Dental health services
• Behavioral health treatment
• Pharmacy dispensing services

Headquarters

HQ city

York

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Medical Services Revenue: Revenue generated from patient visits for medical care including adult and pediatric care, preventive services, family planning, chronic disease management. Billed to Medicare, Medicaid, commercial insurance, or collected via sliding fee scale for uninsured patients.
2. Dental Services Revenue: Revenue from dental examinations, cleanings, extractions, restorations, root canals, crowns/bridges, and dentures. Billed to dental insurance or collected at time of service with sliding fee options.
3. Pharmacy Revenue: Prescription fulfillment revenue from Family First Pharmacy. Offers prescriptions on sliding scale for uninsured/underinsured patients. Revenue from prescription sales and over-the-counter items.
4. Federal FQHC Grants: Grant funding from HHS through the Federally Qualified Health Center program providing operational support. FTCA coverage for malpractice protection.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Family First Health is a Federally Qualified Health Center (FQHC) and NCQA-recognized Patient-Centered Medical Home that delivers integrated primary medical care, dental care, behavioral health, substance use treatment, pharmacy, optometry, podiatry, and community health programs. Services are provided across 10 clinic locations in South Central Pennsylvania with interpreter services available in more than 300 languages, accepting all patients regardless of insurance status through a sliding fee scale.

Product overview

Family First Health is a Federally Qualified Health Center (FQHC) operating as a multi-location healthcare platform offering integrated primary care, dental, pharmacy, and behavioral health services across York, Adams, Lancaster, and Lebanon counties in Pennsylvania. The core Medical Services platform provides team-based primary care recognized as a Patient-Centered Medical Home, supplemented by integrated Behavioral Health and Substance Use Services modules. Dental Services operates at multiple locations including the new Springwood Road Dental Center, with a Mobile School Dentist Program extending care into schools. Family First Pharmacy, launched in late 2025, provides in-house prescription fulfillment with RxLocal integration. Specialty services include Optometry and Podiatry at the George Street Center. Community health programs including Nurse-Family Partnership, Connections For a Healthy Pregnancy, and Caring Together (HIV/AIDS care) address population-specific needs. Video Health telehealth capability enables remote care delivery.

Differentiator

Problem solved

Functional benefit

Brands

• Family First Pharmacy: On-site pharmacy at George Street Center offering prescription services, over-the-counter items, and medication management through the RxLocal Mobile App.
• Caring Together
• Nurse-Family Partnership
• Connections For a Healthy Pregnancy

Products and services

• Medical Services NCQA-recognized Patient-Centered Medical Home providing team-based primary care including adult and pediatric care, routine health exams, preventative care, family planning, referrals, and integrated behavioral health and substance use services using the Athena electronic medical record.
• Dental Services Comprehensive dental care for patients of all ages including exams, cleanings, X-rays, extractions, dentures, fillings, root canals, crowns, bridges, fluoride treatments, and sealants at George Street, Hanover, Gettysburg, Columbia, and Springwood Road locations.
• Family First Pharmacy In-house pharmacy at George Street Center offering prescription fulfillment, over-the-counter items, and medication management, integrated with RxLocal Mobile App for refills, secure messaging, and family medication tracking.
• Integrated Behavioral Health Services Behavioral health services integrated into primary care visits, provided by master-level licensed clinicians using evidence-based interventions for anxiety, depression, smoking cessation, sleep difficulty, substance abuse, stress management, ADHD, and chronic health condition management.
• Integrated Substance Use Services Substance use disorder treatment delivered in primary care setting using Medication Assisted Treatment (M.A.T.) for sustained recovery, with a team-based approach providing counseling, recovery support, housing assistance, and links to community resources.
• Mobile School Dentist Program Mobile pediatric oral healthcare system providing in-school dental services at elementary schools and childcare centers including Head Start and Pre-K Counts programs in York, Adams, and Lancaster counties, including state-mandated school screenings and preventative care.
• Optometry Services Eye care services at George Street Center including vision screening for glasses prescription, cataract screening, glaucoma screening, diabetic eye exams, dry eye evaluation, and holistic eye health.
• Podiatry Services Foot and ankle care at George Street Center including general foot care (bunions, hammertoes, plantar fasciitis), diabetic foot care, foot and ankle surgery referrals, orthotics and custom insoles, pediatric podiatry, wound care, and sports injury management.
• Caring Together HIV/AIDS care coordination program in partnership with WellSpan Health providing free confidential HIV testing, medical care, case management, medication consultation, nutrition support, and connections to community resources including housing, transportation, and prescription assistance.
• Nurse-Family Partnership Free program pairing first-time mothers with registered nurses from early pregnancy through child's second birthday, including home visits, lactation consultants, car seat technician, Spanish interpreter, and referrals to childcare, job training, and support services.
• Connections For a Healthy Pregnancy Community health worker program partnering expectant mothers with support navigators through pregnancy, providing connections to resources, pregnancy and newborn education, and support at medical, community, and home visits targeting York City and neighboring communities.
• Springwood Road Dental Center New dental center location at 2003 Springwood Road in York County providing comprehensive dental services as part of Family First Health's expansion to address dental care access in underserved communities.
• William Penn Student Health Center Student-based health center at William Penn Senior High School at 101 W College Ave providing on-campus healthcare services to enrolled students.

Quantifiable outcome

• 13,000+ dental patients served and 21,000+ dental visits completed at Springwood Road Dental Center in first year of operation
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Penn State Health / Penn State College of MedicineminorStrategic or Co-development Partner · 17 December 2025Collaborative partnership offering Veggie Rx Program - free classes on preventative care for chronic health conditions through diet, physical activity, and mental health. Participants receive free fruits and vegetables at each class.
• GIANTminorGTM or Marketing Partner · 17 December 2025Partner in Veggie Rx Program providing free fruits and vegetables to class participants learning about preventative care for chronic health conditions.
• York College of PennsylvaniaminorStrategic or Co-development Partner · 28 November 2025York College faculty received a grant to evaluate the effectiveness of the Connections for a Healthy Pregnancy program, partnering with Family First Health to improve maternal health outcomes in York's growing Haitian community.
• WellSpan HealthcoreStrategic or Co-development PartnerCaring Together is a collaborative partnership between Family First Health and WellSpan Health providing coordinated, high-quality care for people who are HIV positive. The partnership enables seamless access to medical care, case management, medication, and community resources. Some patients may be seen at the WellSpan Community Health Center.
• York County Head StartminorStrategic or Co-development PartnerMobile School Dentist Program partner providing dental services to Head Start children.
• York City School DistrictminorStrategic or Co-development PartnerSchool partner for Mobile School Dentist Program providing in-school dental care.
• Columbia School DistrictminorStrategic or Co-development PartnerSchool partner for Mobile School Dentist Program providing in-school dental care.

Scale indicators4 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• WellSpan Health: WellSpan Health is a large regional health system serving South Central Pennsylvania. It is both a strategic partner (Caring Together program for HIV/AIDS care) and a competitive incumbent in the broader York-area healthcare market, offering primary care, specialty, and hospital services that overlap with Family First Health's scope.

Direct peers

• Whitman-Walker Health: Whitman-Walker Health is an FQHC in Washington, D.C. providing integrated primary care, behavioral health, and community health programs to underserved populations including people living with HIV/AIDS. The Caring Together program at Family First Health parallels Whitman-Walker's historic mission.
• Community Health Centers Inc. Community Health Centers Inc. is a Florida-based FQHC operating multiple sites across Central Florida offering medical, dental, behavioral health, and pharmacy services. The multi-site integrated service model matches Family First Health's structure.
• Esperanza Health Centers: Esperanza Health Centers is an FQHC in Chicago serving predominantly Hispanic and immigrant populations with integrated medical, dental, and behavioral health services. Their sliding fee scale, language access priorities, and community health worker model closely parallel Family First Health's approach.
• Open Door Family Medical Centers: Open Door Family Medical Centers is an FQHC serving Westchester and Putnam counties in New York with multiple sites providing medical, dental, and behavioral health services via a sliding fee scale. Operating model and patient population closely match Family First Health.
• Unity Health Care: Unity Health Care is one of the largest FQHCs in the United States, serving Washington, D.C. with integrated medical, dental, behavioral health, and pharmacy services across multiple sites. It is a direct comparable in scale, service mix, and FQHC operating model.
• HealthNet (Indianapolis): HealthNet is a multi-site FQHC in Indianapolis providing primary medical, dental, behavioral health, and pharmacy services to underserved populations. Scale and service mix are directly comparable to Family First Health.
• Penobscot Community Health Care: Penobscot Community Health Care is an FQHC in Maine operating multiple service sites including medical, dental, behavioral health, and pharmacy with a sliding fee scale. It is a direct comparable in scope and operating model.
• Chase Brexton Health Care: Chase Brexton is a multi-site FQHC in Maryland providing integrated medical, dental, behavioral health, and pharmacy services with a sliding fee scale. Its scope of services, patient population served, and care model closely mirror Family First Health's structure.
• NorthEast Medical Services: NorthEast Medical Services (NEMS) is a large FQHC serving the San Francisco Bay Area with extensive multi-site operations, language access for Asian American populations, and integrated medical, dental, and behavioral health services. Comparable in scale and mission focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/famfirsthealth
• YouTubeyoutube.com/user/FamilyFirstHealthPA
• Facebookfacebook.com/FamilyFirstHealth
• LinkedInlinkedin.com/company/family-first-health
• Instagraminstagram.com/familyfirsthealth

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family First Health