Newtec Business Solutions

What Newtec Business Solutions does

Newtec Business Solutions (NBS), founded in 1991 by Timmy Newsome and headquartered at 17304 Preston Rd, Suite 800, Dallas, TX, is a privately held managed services provider that delivers unified communications, collaboration, security, and business continuity services to small and mid-sized businesses, regulated enterprises in financial services and healthcare, manufacturing firms, and educational institutions across the United States and Canada. The company positions itself as a single-vendor alternative to fragmented IT, bundling hosted Exchange email, hosted PBX, video conferencing, file sync and share, email encryption, mobile device management, backup, and hybrid cloud server under one managed contract. Its core technical platform is cloud-based, anchored by tier-1 ecosystem partnerships with Cisco (Select Certified), Microsoft (Solutions Provider and Education), Google (Education), and IBM (Business Partner), with reselling relationships into Dell and Lenovo devices. NBS advertises a 99.999% uptime SLA, 24/7/365 support with typical hold times under 60 seconds, and a broad compliance posture that includes annual SOC 2 Type II auditing, HIPAA/HITECH conformance, and support for SEC, FINRA, PCI, Sarbanes-Oxley, Dodd-Frank, Patriot Act, Gramm-Leach-Bliley, and CFPB requirements.

Name

Newtec Business Solutions

Legal name

Newtec Business Solutions

Website

https://nbsusa.net

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

1–10 employees

Short description

Newtec Business Solutions is a Dallas-based managed services provider founded in 1991 that delivers unified communications, collaboration, security, and business continuity services to SMBs and regulated customers in healthcare, financial services, manufacturing, and education across the US and Canada.

Ownership category

akta.pro rank

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed Services: Recurring managed services revenue model providing unified communications, collaboration, security, and IT support on an ongoing subscription basis. Services include technology analysis, business continuity planning, server and workstation management, cloud provisioning, protection and monitoring, office software integration, network cabling, remote worker support, and telephone systems.
2. Custom Technology Solutions and Implementation: One-time or project-based revenue from technology assessments, deployment planning, implementation services, training, and post-deployment support.
3. Product Sales: Revenue from reselling technology products including Cisco video conferencing technology, telephone systems, and related hardware through business partner relationships.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Newtec Business Solutions is a managed services provider that integrates customer business communication, collaboration, and IT infrastructure into a single managed system. It delivers unified communications (hosted PBX, hosted Exchange, video conferencing), collaboration tools, security, business continuity, and systems integration services, built on partnerships with Cisco, Microsoft, Google, IBM, Dell, and Lenovo.

Product overview

Newtec Business Solutions is a managed services provider offering a unified communications and collaboration platform centered on the Collaboration + Hosted PBX plan, which integrates hosted Exchange email, hosted PBX phone service, video conferencing, and ShareSync file sharing. The core platform is enhanced with security add-ons including Email Protection, Email Encryption, Virus and Ransomware Protection, and Mobile Device Management. Additional add-on modules include ConnectID single sign-on, PC/Outlook Backup, Email Archiving, and Office Apps. For hybrid infrastructure, they offer Cloud Server and network services including Remote Worker Solutions, Network Cabling, and Assets Tracking and Management. Their unified communications portfolio includes Telephone Systems, Cisco Video Conferencing, Customer Relationship Management, and Help Desk/Ticketing System. The company also provides managed services incorporating their product suite into broader managed systems covering phone, mobile, desktop, video conferencing, screen sharing, remote office, voicemail, presence indicator, fax, file collaboration, and file backup.

Differentiator

Problem solved

Functional benefit

Products and services

• Collaboration + Hosted PBX Integrated cloud-based unified communications and collaboration plan combining hosted Exchange email, enterprise-grade hosted PBX phone service, video conferencing, file sharing, and security tools accessible from PCs, tablets, and mobile devices.
• Cloud Server (Hybrid)
• Security and Compliance Plan
• Email Communications and Collaboration
• Mobile Device Management
• Telephone Systems
• Systems Integration Services
• Business Continuity Planning

Quantifiable outcome

• 99.999% uptime guarantee with 24/7 phone support
• +2 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• CiscocoreTechnology or IntegrationCisco Select Certified partner providing Cisco video conferencing technology, enterprise phone systems, and network infrastructure solutions as part of Newtec's managed services offerings.
• MicrosoftcoreTechnology or IntegrationMicrosoft Education and Solutions Provider partner offering Microsoft-based solutions including Office 365, hosted Exchange, Skype for Business, and Azure-based cloud services.
• GooglecoreTechnology or IntegrationGoogle Education partner providing Google-based educational technology solutions for classroom and administration deployments.
• IBMcoreTechnology or IntegrationIBM Business Partner providing IBM technology solutions and consulting support as part of Newtec's technology consulting and systems integration services.
• DellminorChannel Partner/ Reseller/ DistributorDell Business Partner for reselling Dell hardware and technology products as part of comprehensive managed services solutions.
• LenovominorChannel Partner/ Reseller/ DistributorLenovo Business Partner for reselling Lenovo devices and technology products to customers.
• Telecommunications and Internet Service ProviderscoreTechnology or IntegrationPartnership with multiple telecommunications and internet service providers to deliver comprehensive managed services including network connectivity, cloud access, and unified communications infrastructure.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• RingCentral: Large-scale UCaaS provider offering cloud PBX, team messaging, and contact center — competes in the same hosted PBX/UC category as NBS but serves a far broader market with proprietary technology.
• 8x8: Enterprise UCaaS and contact center provider with hosted voice, messaging, and video — comparable in the hosted PBX/voice category but at significantly larger scale and broader feature parity.
• Rackspace Technology: Managed cloud services provider covering hybrid cloud, security, and infrastructure — comparable to NBS's Cloud Server hybrid and managed services offerings, but at enterprise scale.

Direct peers

• Netgain Technology: Managed IT, cloud, and security provider for healthcare, financial, and SMB verticals — comparable industry mix and managed services + hybrid cloud model to NBS.
• Dataprise: Mid-market managed services provider offering unified communications, managed IT, cybersecurity, and cloud services to SMB and mid-market customers across multiple verticals — directly comparable to NBS's model and go-to-market.
• ConvergeOne: Unified communications and collaboration solutions provider focused on enterprise and mid-market customers, with deep Cisco and Microsoft partnerships — overlapping directly with NBS's hosted PBX and collaboration stack.
• TPx Communications: Managed services provider offering UCaaS, managed IT, and network services to SMB and mid-market customers nationwide — comparable GTM and product portfolio to NBS.
• Intermedia: Unified communications, hosted Exchange, and cloud PBX provider serving SMB and mid-market via channel partners — overlapping product set (hosted Exchange, PBX, email protection) with NBS's Collaboration + Hosted PBX offering.

Others

• Microsoft (Direct via Microsoft 365/Teams): Underlying vendor whose Exchange, Teams, Skype for Business, and Azure stack NBS resells and manages. Increasingly offering direct competitive offerings to mid-market customers, posing a long-term channel risk/revenue cannibalization for NBS.
• Cisco (Direct via Webex): Core technology partner of NBS for video conferencing and network infrastructure; Webex collaboration suite represents a direct competitive offering that could disintermediate NBS's Cisco-based services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Customer concentration

• Facebookfacebook.com/nbsusa
• LinkedInlinkedin.com/company/nbsusa

Compliance14 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Newtec Business Solutions