Hotel and Suites Le Dauphin

What Hotel and Suites Le Dauphin does

Hôtel et Suites Le Dauphin Drummondville is a family-owned, third-generation full-service hotel located in Drummondville, Quebec, on the strategic midpoint between Montreal and Quebec City with direct access from Autoroute 20. Founded in 1963 by Jean-Claude Milot and currently co-owned and operated by Caroline and Geneviève Milot, the property comprises 121 rooms and suites (Urban Rooms, Distinction, Signature, Family, and Long-Stay categories), 27 meeting and event rooms accommodating up to 500 guests, and a full amenity stack including the Restaurant Globe-Trotter fine-dining venue, Menus Plaisirs bistro bar, an on-site Starbucks counter, Okalm massage therapy center, heated indoor pool, 24/7 fitness center, three Level 2 EV charging stations, and free parking.

The hotel operates a multi-stream revenue model combining room accommodations, food and beverage (including private dining for 2–50 guests), event and meeting services (3,000+ events annually spanning conferences, weddings, banquets, and receptions), bundled leisure packages (Golf, Village Québécois d'Antan, Village Parallèle, Escapade, Bonjour, Royal, La Divine wellness, Extra Douceur romantic, and Cultural packages), and standalone wellness/spa services. Its underlying technology stack consists of standard third-party hospitality platforms — Mews Distributor for direct online booking, Reservit for reservation management, Google Analytics for audience measurement, and the Foresta platform for EV charging — supplemented by a Splitom Énergie heat-recovery partnership that reduces heating costs and carbon footprint.

Commercially, the hotel pursues a hybrid go-to-market combining a direct-to-consumer motion (website, toll-free reservations, 5–10% direct-booking discounts, best-rate guarantee, Aeroplan loyalty miles), an event-driven corporate and group sales motion (dedicated sales team, sales coordinator, and event coordinators targeting the 27 meeting rooms), and channel partnerships with bus tour operators, sports team coordinators, travel agencies, and regional attractions such as Village Québécois d'Antan, regional golf courses, and Théâtre de la Dame de Cœur. Customer segments span leisure and family travelers, corporate and business groups, wedding and social event hosts, and group tour operators, with active marketing across website/blog content, Facebook and Instagram, email newsletter, TripAdvisor (multi-year Certificates of Excellence 2015–2024), and regional tourism partnerships. The property holds a 4 Green Keys sustainability certification, a Bienvenue Cyclistes certification, a CITQ operating permit, and was a 2024 Prix Eurêka! finalist for its Splitom Énergie sustainability partnership.

Name

Hotel and Suites Le Dauphin

Legal name

Hôtel et Suites Le Dauphin Drummondville

Website

https://le-dauphin.com

Company type

Private

Founded year

1963

Operating status

Operating

Headcount range

101–250 employees

Short description

Hôtel et Suites Le Dauphin Drummondville is a family-owned, third-generation full-service hotel and conference center in Drummondville, Quebec, offering 121 rooms, 27 meeting rooms for up to 500 guests, on-site fine dining, spa services, and 3,000+ events annually for leisure travelers, corporate groups, and wedding hosts between Montreal and Quebec City.

Ownership category

akta.pro rank

Product category

Hotel and Conference Center Services

NAICS

Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211)

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Business & Corporate Full-Service Hotels (THAGAAAE)

akta.pro secondary industries

Large-Scale Headquarters Convention Hotels (THAGALAH), Hotel & Resort Convention Venues (Convention Hotels) (THAHAAAC)

Keywords

• Hotel accommodations
• Conference event venues
• Wedding banquet services
• Fine dining restaurant
• Wellness spa services

Headquarters

HQ city

Drummondville

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Technology or R&D

Revenue model

1. Hotel Room Accommodations: Primary revenue from renting 121 rooms and suites ranging from urban rooms to long-stay suites. Rooms include amenities such as mini-fridges, microwaves, and Keurig coffee makers.
2. Food & Beverage: Restaurant Globe-Trotter (fine dining with table d'hôte menus), bistro bar, coffee shop with Starbucks, room service, and private dining rooms accommodating 2-50 guests.
3. Event & Meeting Services: Revenue from hosting meetings, conferences, weddings, banquets, and receptions across 27 meeting rooms and event spaces. Includes banquet catering, AV equipment, and event coordination services.
4. Packages & Promotions: Bundled packages including accommodation, dining, and activities such as golf, Village Québécois d'Antan visits, wellness packages, and cultural outings sold as all-inclusive offerings.
5. Wellness & Spa Services: Okalm massage therapy center offering personalized massages, body exfoliation treatments, and head treatments, available as standalone or bundled with accommodation packages.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

The hotel operates 121 rooms and suites and 27 meeting/event rooms accommodating up to 500 guests in Drummondville, Quebec. Core offerings include overnight accommodations, fine dining at Restaurant Globe-Trotter, on-site bar and coffee shop, an Okalm massage therapy center, an indoor heated pool and fitness center, and full-service event hosting for corporate meetings, weddings, and banquets. Bundled vacation packages (golf, cultural outings, Village Québécois d'Antan, wellness) complement the room and event rentals.

Product overview

Hôtel et Suites Le Dauphin Drummondville is a family-owned hotel offering a comprehensive hospitality experience. The core product consists of 121 rooms and suites (Urban rooms, Distinction, Signature, Family, and Long-Stay suites) and 27 meeting/event rooms accommodating up to 500 guests. On-site dining is provided through Restaurant Globe-Trotter (fine dining with international cuisine, private rooms, wine cellar) and Menus Plaisirs Bar (bistro with live music). Amenities include a heated indoor pool (85°F), 24/7 fitness center, Starbucks coffee counter, and Okalm massage center. The hotel operates more than 3,000 events annually including conferences, weddings, and banquets. Vacation packages include Golf, Village Québécois d'Antan, Village Parallèle evening, Escapade, Bonjour, Royal, La Divine wellness, Extra Douceur romantic, and Cultural packages. Additional services include EV charging, pet-friendly rooms, room service, accessibility accommodations, gift cards, and group/tour bus services.

Differentiator

Problem solved

Functional benefit

Products and services

• Hotel Accommodations (Urban Rooms and Suites) Rental of 121 guest rooms and suites including Urban Rooms (1 and 2 beds), Signature and Distinction rooms, Signature Suite, Family Suite (accommodates up to 6), and Long-Stay Suite. Rooms include mini-fridge, microwave, Keurig coffee maker, and free WiFi. Targeted at leisure travelers, families, and corporate guests.
• Restaurant Globe-Trotter On-site fine dining restaurant offering international cuisine with table d'hôte dinners, full breakfasts, vegan and gluten-free options. Includes private dining rooms for 2-50 persons and a wine cellar with over 100 wines. Open to hotel guests and walk-in diners.
• Menus Plaisirs Bar Hotel bistro bar serving bottled beer, wine, and cocktails. Hosts live music on Friday summer evenings. Available to hotel guests and walk-in patrons.
• Meeting and Event Room Rentals (27 rooms) Rental of 27 meeting rooms and event spaces with capacities up to 500 guests. Includes state-of-the-art AV equipment, banquet catering, and event coordination services. Available with or without overnight accommodation. Targeted at corporate meetings, conferences, and symposiums.
• Wedding, Banquet and Reception Services Customizable wedding ceremonies, banquets, receptions, galas, and Christmas parties for up to 500 guests. Includes themed event design, dedicated event coordination, catering, and accommodation packages. Targeted at couples and families planning celebrations.
• Okalm Massage Therapy Center On-site wellness center offering personalized massages, body exfoliation treatments (shea butter and cocoa butter), and relaxing head treatments. Appointments scheduled through gorendezvous.com. Available to hotel guests and walk-in clients.
• Starbucks Coffee Shop (Espace Café) On-site coffee counter offering over 300 hot and cold beverages, sandwiches, and sweet treats. Open daily 7am-7pm. Located within the hotel.
• Golf Package (Forfait Golf) Bundled vacation package including accommodation, table d'hôte dinner at Globe-Trotter, full breakfast, and green fees at partner golf courses (Club de Golf Hériot, Drummondville, Le Drummond). Targeted at golf enthusiasts visiting the Centre-du-Québec region.
• Village Québécois d'Antan Package Family package including accommodation, village admission (Wednesday-Sunday), and full breakfast. Targets families visiting the historical 1810-1930 era heritage village with 70+ buildings.
• Village Parallèle Package Evening package featuring the immersive nighttime experience at Village Québécois d'Antan with multimedia scenography, light installations, video projections, and indoor/outdoor activations with drinks and snacks (Wednesday to Saturday).
• Escapade Getaway Package (Forfait Escapade) Getaway package including accommodation, table d'hôte dinner, and breakfast. Available Tuesday-Saturday. Targeted at couples seeking a relaxed regional escape.
• Bonjour Package (Good Morning Package) Good morning package from $59 per person per day (double occupancy). Includes quality accommodation and full breakfast at Globe-Trotter Restaurant.
• Royal Package (Forfait Royal) Premium package available Tuesday-Saturday including in-room special treats, bottle of wine, 4-course table d'hôte dinner at Globe-Trotter, and 2pm late checkout. Targeted at romantic getaways or special occasions.
• La Divine Wellness Package (Half-Day and Wellness Escape) Wellness package at Okalm Health Center including 60-minute personalized massage, 60-minute body exfoliation, 60-minute head treatment, plus accommodation, table d'hôte dinner, and full breakfast. Available October 31, 2025 to December 31, 2026.
• Extra Douceur (Little Something Extra) Romantic Package Romantic evening package at $50 including two Riedel souvenir champagne flutes, bottle of sparkling wine, and gourmet delicacies served in room. Targeted at couples and special occasions.
• Cultural Package Package combining show tickets at Maison des arts Desjardins or Théâtre des Grands Chênes, table d'hôte dinner, and overnight accommodation in a well-appointed room.
• EV Charging Stations (3 Level 2, 240V) Three Level 2 (240 volt) electric vehicle charging stations in the free parking lot near the main entrance. Managed through the Foresta platform for access and payment. Free for hotel guests.
• Group Tour and Bus Services (Autocars et groupes) Services for tour buses and organized group travel including block bookings, customized itineraries, flexible dining, and free parking. Targeted at bus tour operators, sports teams, and travel agencies.
• Gift Card (Carte-cadeau) Gift cards available for purchase online or on-site, redeemable for hotel stays, restaurant meals, or other hotel services.
• Heated Indoor Pool and Fitness Center Heated indoor pool maintained at 85°F (open 9am-9pm daily) and a 24/7 fitness center. Available to all hotel guests at no extra charge.

Quantifiable outcome

• Phase 2 of heat recycling partnership reduces annual heating costs by 15% and eliminates 72 tonnes of CO2 emissions per year
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature2 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Splitom ÉnergiecoreTechnology or Integration · 23 October 2024Technology partnership with Splitom Energy to install heat recycling systems that capture heat from computer servers to heat hotel building water. Phase 1 (already operational) reduces annual energy bill by 2% and saves 8.9 tonnes of CO2. Phase 2 (fall implementation) reduces costs by 15% and saves 72 tonnes of CO2 annually. This partnership was recognized as a finalist for the Prix Eurêka! 2024 in the Commerce et Services (PME) category.
• GN7 Consortium (Novom Networks and 7e SENS)coreStrategic or Co-development Partner · 1 March 2017Partnership with GN7 Consortium (comprising Novom Networks of Magog and 7e SENS of Quebec City) to develop a nighttime interactive and immersive experience at the Village Québécois d'Antan. The 1.2M$ three-year investment uses projections, lighting, holograms, lasers, and geolocation through smartphone integration across 15 spectacular zones featuring Quebec legends. The hotel co-develops and distributes related package offerings.
• AeroplanminorGTM or Marketing PartnerOfficial Aeroplan loyalty program partner. Hotel awards a minimum of 250 Aeroplan miles per stay, providing loyalty incentive for frequent travelers and driving customer acquisition through the Aeroplan partner network.
• Golf Courses (Hériot, Drummondville, Le Drummond)minorGTM or Marketing PartnerPartnership with three regional golf courses (Club de Golf Hériot, Club de Golf Drummondville, Club de Golf Le Drummond) to offer bundled golf packages including accommodation, meals, and tee times. Hotel coordinates bookings and promotes regional golf tourism.
• Village Québécois d'AntancoreGTM or Marketing PartnerLong-standing partnership with Village Québécois d'Antan, offering bundled accommodation and admission packages. The Village is a major regional attraction with 70+ heritage buildings. Hotel promotes day and evening packages (Village Parallèle) to hotel guests, while the Village drives overnight stays in Drummondville.
• Théâtre de la Dame de CœurminorGTM or Marketing PartnerPartnership to offer accommodation packages combined with theater show tickets for the acclaimed puppet theater, recognized as the best children's show in Quebec. Hotel packages include accommodation, breakfast, and optional dinner.
• Tourisme Drummondville and Tourisme Centre-du-QuébecminorGTM or Marketing PartnerAffiliated with regional tourism organizations (Tourisme Drummond and Tourisme Centre-du-Québec) that promote Drummondville and the Centre-du-Québec region to visitors. Hotel features in regional tourism marketing and event calendars.

Scale indicators7 records

Recent moves12 records

Expansion highlights6 records

Regional players

• Hôtel Château Bromont: Four-season resort hotel in the Eastern Townships with conference facilities, dining, spa, and golf packages; comparable to Le Dauphin's leisure-and-events-plus-wellness mix, though operating in a different regional catchment.

Direct peers

• Comfort Inn Drummondville: Direct local competitor in Drummondville operating under Choice Hotels; comparable on basic accommodations, free parking and highway-corridor accessibility, competing for the same Autoroute 20 transient demand.
• Delta Hotels Trois-Rivières by Marriott: Mid-scale full-service hotel in the broader Quebec corridor with convention capacity and Marriott Bonvoy loyalty integration; comparable to Le Dauphin on segment, though with larger chain-driven corporate sales reach.
• Hôtel Le Concorde Québec: Large full-service hotel in Quebec City with extensive convention and banquet facilities serving the same Montreal–Quebec corridor MICE market; comparable in offering lodging, dining, and large-scale event hosting similar to Le Dauphin.
• Hôtel Château Laurier Québec: Full-service hotel with substantial convention/meeting capacity in Quebec City; directly comparable as a multi-room property with on-site dining, event services, and a strong regional corporate meetings clientele.
• Hôtel Le Bonne Entente: Resort-style full-service hotel near Quebec City with large convention and wedding facilities, fine-dining restaurant, spa, and package offerings — closely aligned with Le Dauphin's mix of lodging, F&B, events and wellness.
• Best Western Drummondville: Direct local competitor in Drummondville offering mid-scale lodging and meeting facilities; competes head-to-head for the same leisure, corporate and group demand as Le Dauphin in the same submarket.

Emerging players

• Hôtel Alt Québec: Newer full-service hotel in Quebec City targeting modern business travelers with contemporary design and meeting space; comparable to Le Dauphin's Urban Room repositioning and competes for the next generation of corporate bookers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/dauphindrummondville
• Instagraminstagram.com/le.dauphin.drummondville

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hotel and Suites Le Dauphin