Newport City Council

What Newport City Council does

Newport City Council is a statutory single-tier local government authority serving the city of Newport in South Wales, United Kingdom. Established under the Local Government Act 1972 and operating under Welsh Government legislation, it is the sole provider of local government services for a population of approximately 159,000 residents across a full statutory service stack: council tax collection, benefits administration, housing services, planning and building control, waste collection and recycling, environmental health and enforcement, social care (adults and children), schools and education oversight, highways maintenance, electoral administration, and statutory registrations (births, deaths, marriages). Governance rests with 51 elected councillors, and the authority employs between 5,001 and 10,000 staff.

The council's technology footprint consists of standard civic digital infrastructure: a public-facing website at newport.gov.uk (currently undergoing redevelopment), online payment and transaction portals, planning application systems, council tax direct-debit management (with payment schedules of monthly, annual, or over 10–12 months), waste collection scheduling, and a cross-platform mobile application ("My Newport") available on iOS and Android. Contact channels layer onto this digital stack through a City Contact Centre (01633 656656, Monday–Friday 9am–5pm), an out-of-hours emergency line (01633 656667), email ([email protected], [email protected], etc.), and in-person services at the Civic Centre headquarters (Civic Centre, NP20 4UR) on an appointment-only basis, currently closed Fridays. The council does not disclose a commercial product portfolio, API, or developer platform; its outputs are public services rather than products.

The council's business model is funded through council tax paid by residents, Welsh Government grants, and retained business rates, rather than commercial revenue. Fee-based discretionary services include pest control (unit-priced from £70 for ants/mice/rats/squirrels/wasps up to £250 for cockroach treatment in 4+ rooms, plus a £20 call-out charge if no treatment is required), parking permits, and various permits and licences. There are no disclosed equity funding rounds, subsidiaries, parent companies, or commercial revenue streams. Operating outcomes reported include a reported 11% reduction in fly-tipping for a second consecutive year (June 2026) and the council's participation in the Welsh Government Energy Service programme, which secured £107.7 million in grant and loan funding for 225 renewable energy projects across Welsh public sector bodies including Newport.

Name

Newport City Council

Legal name

Newport City Council

Website

https://newport.gov.uk

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Newport City Council is a statutory single-tier local government authority serving approximately 159,000 residents of Newport, Wales. It delivers the full stack of mandatory municipal services — council tax, waste management, planning, social care, education oversight, housing, and environmental enforcement — funded through council tax, Welsh Government grants, and business rates.

Ownership category

akta.pro rank

Headquarters

HQ city

Newport

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

Newport City Council is the single-tier local government authority for Newport, Wales, providing statutory and discretionary public services to approximately 159,000 residents. Its core services include council tax collection, waste and recycling collection, planning and building control, social care for adults and children, housing services, school admissions and education oversight, electoral administration, environmental health enforcement, highways maintenance, pest control, and civil registrations (births, deaths, marriages). Services are funded through council tax, Welsh Government grants, and business rates, and delivered through the Civic Centre, the newport.gov.uk website, the My Newport mobile app, a contact centre, and neighbourhood hubs.

Product overview

Newport City Council is a local government authority providing a comprehensive range of public services to residents of Newport, Wales. Services include council tax collection, benefits and support, planning and housing, recycling and waste management, roads and travel, schools and education, social care and wellbeing, elections and voting, business support, and environmental services. The council operates primarily through its website (www.newport.gov.uk) and My Newport account system for citizen transactions. No distinct product portfolio or software product offerings were identified in the available sources - the council provides standard government services rather than a product-based offering.

Differentiator

Problem solved

Functional benefit

Products and services

• Council Tax Administration Council tax billing, collection, and account management for Newport residents. Includes online payment via direct debit (monthly or annually), account number starting with 3 followed by eight digits, and online account access through My Newport.
• Recycling and Waste Collection Scheduled waste and recycling collection service for Newport households, including missed collection reporting, household waste recycling centre (HWRC) bookings, and bin/bag/box requests.
• Planning and Building Control Statutory planning application processing and building control services for Newport. Includes duty planning officer availability (Mon 9:30am-3:45pm, Thu 9:30am-12:30pm) and contact via [email protected].
• Social Care and Wellbeing Adult and children social care services including assessments, support provision, and a duty officer accessible via the Social Services contact line (01633 656656).
• Housing Services Housing support, homelessness services, and housing-related assistance for Newport residents.
• Schools and Learning School admissions, term dates, education oversight, and education business services contactable via [email protected].
• Elections and Voting Electoral administration, voter registration, and election services for Newport residents.
• Births, Deaths and Ceremonies Registration Statutory civil registration of births, deaths, and marriages, plus ceremony services for Newport residents.
• Pest Control Services

Quantifiable outcome

• Fly-tipping reduced by 11% for the second consecutive year in Newport
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Regional players

• Monmouthshire County Council: Welsh local authority bordering Newport to the east, providing a comparable set of municipal services under the same Welsh Government oversight.
• Caerphilly County Borough Council: Neighbouring Welsh local authority operating under the same Welsh Government framework, providing comparable statutory services to a population bordering Newport.
• Bristol City Council: Neighbouring English unitary authority across the Severn from Newport, providing an analogous single-tier municipal service mix though operating under English rather than Welsh legislation.
• Torfaen County Borough Council: Adjacent Welsh unitary authority serving the borough north of Newport under the same legislative and funding framework.
• Blaenau Gwent County Borough Council: Welsh unitary authority providing the same statutory municipal service mix as Newport under the same Welsh Government legislative and funding regime.
• Vale of Glamorgan Council: Welsh unitary authority in South Wales operating under the same devolved governance framework with a similar service mandate.

Direct peers

• Cardiff Council: Capital city council of Wales, also a unitary local authority providing the same broad set of statutory municipal services (waste, social care, planning, council tax, education) under the same Welsh Government legislative framework.
• Swansea Council: Welsh unitary authority serving Swansea with a comparable service mandate, funding model (council tax + Welsh Government grants), and democratic governance structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key highlights6 records

Customer concentration

• Xx.com/NewportCouncil
• YouTubeyoutube.com/user/newportwebteam
• Facebookfacebook.com/NewportCityCouncil
• Instagraminstagram.com/newportcitycouncil/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Newport City Council