Monmouthshire County Council

What Monmouthshire County Council does

Monmouthshire County Council is a unitary local government authority in Wales, United Kingdom, operating from County Hall, The Rhadyr, Usk (NP15 1GA), with a workforce of 501-1,000 employees serving approximately 93,000 residents across towns including Abergavenny, Chepstow, Monmouth, and Caldicot. It delivers the full statutory range of local government services: planning and development control; waste collection and recycling (including a reusable red-and-purple bag scheme); housing support and homelessness prevention via the multi-provider Housing Support Gateway; social care including the AssistiveTech service; food safety and hygiene regulation over 1,000+ registered food businesses; highways, transport, and parking; education and school place allocation; and environmental stewardship of 23,000+ council-owned trees, 1,260+ ancient/notable trees, and 100+ playgrounds under the Nature Isn't Neat policy.

The council's service platform is built on the My Monmouthshire digital portal — supplied by iTouchVision — which provides 24/7 self-service for reporting, requesting, applying, and booking, backed by a cross-platform mobile app (iOS, Android, Windows) and Multi-Factor Authentication for resident login. Pay By Phone is integrated as the payment rail for council car parks, and Food Business registration routes through the UK Government licensing portal (gov.uk). Service delivery is multi-channel: the digital portal, a customer contact centre (01633 644644), a physical network of 8 community hubs co-located with libraries, and a Housing Support drop-in programme operating in all four principal towns.

Funding flows from council tax, business rates retained by the council, and grants from the Welsh Government (including the Housing Support Grant). Most services are funded through general council tax; a small set carries user charges — parking tariffs (£pay & display via Pay By Phone), £320 high-hedge complaint fees, £100+ second tree-risk assessments, garden waste permits, and bulky waste collection. Free-at-point-of-use services include housing support. The council partners with over a dozen external organisations including Citizens Advice, DWP, Llamau, POBL Group, The Wallich, Monmouthshire Housing Association, Keep Wales Tidy, MonLife (the council-owned charitable trading arm for leisure and country parks), and commercial energy and credit providers to deliver welfare and environmental programmes.

Name

Monmouthshire County Council

Legal name

Monmouthshire County Council

Website

https://monmouthshire.gov.uk

Company type

Public

Founded year

1996

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Monmouthshire County Council is a unitary local government authority in Wales serving approximately 93,000 residents, delivering statutory services — planning, waste, housing support, social care, food safety, highways, and environmental stewardship — through the My Monmouthshire digital portal, a network of community hubs, and multi-agency partner delivery.

Ownership category

akta.pro rank

Product category

Local Government Public Services

NAICS

Solid Waste Collection (562111), Waste Collection (56211), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs (925110)

SIC

Refuse Systems (4953)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Solid Waste & Recycling Services Administration (BPAIACAH), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Local government services
• Council services delivery
• Waste and recycling
• Housing support services
• Community hubs libraries

Headquarters

HQ city

Magor

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

Monmouthshire County Council is a UK local government authority that delivers statutory and discretionary public services to residents of Monmouthshire, Wales. Core offerings include waste and recycling collection, car park operations, community hubs and libraries, housing support and homelessness prevention, cost of living assistance, food safety enforcement, social care and assistive technology, tree management, parks and open spaces, and planning and development control, primarily delivered through the My Monmouthshire digital portal, mobile app, and community hubs.

Product overview

Monmouthshire County Council provides a comprehensive suite of public services primarily delivered through its My Monmouthshire digital portal. The council's core service offerings span: waste and recycling management (with a reusable bag scheme), car park operations, community hubs and libraries, housing support, cost of living assistance, food safety regulation, tree and environmental management, and assistive technology for social care. The council operates over 100 playgrounds and maintains extensive parks and open spaces. Services are delivered through a combination of online self-service (via the My Monmouthshire portal), mobile applications, in-person at community hubs, and through partner organizations including housing providers, Citizens Advice, and various community support agencies.

Differentiator

Problem solved

Functional benefit

Brands

• MonLife: A council service brand for leisure and outdoor activities in Monmouthshire.
• My Monmouthshire
• Community Hubs and Libraries

Products and services

• My Monmouthshire Digital Portal Resident-facing online portal providing 24/7 access to council services including reporting issues, requesting services, applying for permits (e.g., Blue Badge), booking appointments, and viewing account information. Built on the iTouchVision platform with MFA-protected login.
• Car Parks Council-managed parking facilities including pay & display, electric vehicle charging points, blue badge parking, and parking permit services. Transactions processed via Pay By Phone integration.
• Recycling & Waste Collection Household waste collection, recycling services, household waste recycling centres, garden waste collection, and the reusable red and purple bag recycling scheme.
• Community Hubs and Libraries Network of libraries and community hubs offering book borrowing, digital downloads, community learning, services for visually impaired residents, home delivery services, and council service access points across the county.
• Cost of Living Support Multi-agency support service providing advice on money and debt, housing assistance, food support, energy advice, mental health resources, and warm welcome spaces delivered with Citizen's Advice, Welsh Water, DWP, Age Cymru, MIND, Warm Wales, Severn Wye Energy Agency, Energy Saving Trust, Octopus Energy, and Gateway Credit Union.
• Housing Support Gateway Service Statutory gateway service providing housing-related support including homelessness prevention, help with budgeting and benefits, access to accommodation services, and wellbeing support delivered through partnerships with Cyfannol, Llamau, POBL Group, The Wallich, GDAS, Monmouthshire Housing Association, and Care + Repair. Funded through Housing Support Grant.
• AssistiveTech Monmouthshire Social care assistive technology service providing technological solutions to help people live securely and comfortably in their own homes, including equipment provision and smart technology for care.
• Tree Management Service Comprehensive tree management including tree planting, preservation orders, ash dieback management, hedgerow maintenance, and tree data management covering over 23,000 council-owned trees, supported by i-Tree Eco studies.
• Food Safety Regulation Food safety inspection, food hygiene rating scheme, food premises registration, and food business approval services for the 1,000+ registered food businesses operating in Monmouthshire.
• Parks and Open Spaces Management of public parks, open spaces, nature reserves, over 100 playgrounds, and grounds maintenance services including grass cutting, tree maintenance, and environmental sustainability initiatives such as the Nature Isn't Neat policy. Commercial grounds maintenance also supplied to housing associations, NHS bodies, and schools.
• My Monmouthshire Mobile App Mobile application available on Apple, Android, and Windows devices providing 24/7 access for residents to report issues, request services, and track interactions with the council.
• High Hedge Complaints Service Regulatory service under Part 8 of the Anti-social Behaviour Act 2003 to handle high hedge complaints, with a non-returnable fee of £320 for processing. The local authority can issue a formal notice to the hedge owner setting out remedial requirements.
• Public Rights of Way Service Public Rights of Way service with an interactive mapping system enabling residents to report problems on rights of way using GPS location tracking.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

23 partnerships are on record, tiered core and minor.

• Citizen's Advice MonmouthshirecoreStrategic or Co-development Partner · 29 October 2024Community partner providing free, confidential, and impartial advice on issues including debt, benefits, employment, housing, and immigration. Participates in Cost of Living Advice Events across Monmouthshire.
• Welsh Water (Dŵr Cymru)minorStrategic or Co-development PartnerWater company providing cost of living support information and assistance to Monmouthshire residents.
• Department for Work and Pensions (DWP)coreStrategic or Co-development PartnerGovernment department providing benefits information and support for residents, participating in cost of living events.
• Gateway Credit UnionminorStrategic or Co-development PartnerFinancial cooperative providing savings and loans services to support residents with cost of living challenges.
• Age CymruminorStrategic or Co-development PartnerCharity providing support and services for older people in Wales, including those affected by cost of living pressures.
• MIND MonmouthshireminorStrategic or Co-development PartnerMental health charity providing wellbeing support services accessible through the Housing Support Gateway.
• CyfannolcoreImplementation/ SI/ Consulting PartnerHousing support service provider delivering services through the Housing Support Gateway on behalf of Monmouthshire County Council, funded by Housing Support Grant.
• LlamaucoreImplementation/ SI/ Consulting PartnerYouth homelessness charity providing housing and wellbeing support services in Monmouthshire through the Housing Support Gateway partnership.
• POBL GroupcoreImplementation/ SI/ Consulting PartnerHousing association providing wellbeing support services through the Housing Support Gateway drop-in sessions across multiple Monmouthshire locations.
• The WallichcoreImplementation/ SI/ Consulting PartnerHomelessness charity providing specialist housing support services funded through Housing Support Grant.
• GDASminorImplementation/ SI/ Consulting PartnerSubstance misuse and wellbeing charity providing crisis support housing services.
• Monmouthshire Housing Association (MHA)coreStrategic or Co-development PartnerLocal housing association providing affordable housing and housing support services, working alongside the Housing Support Gateway.
• Care + RepairminorImplementation/ SI/ Consulting PartnerCharity providing housing support and home adaptation services for vulnerable residents.
• Octopus EnergyminorStrategic or Co-development PartnerEnergy supplier providing cost of living support and energy advice at community events.
• Warm WalesminorStrategic or Co-development PartnerCharity providing energy advice and support services for residents.
• Severn Wye Energy AgencyminorStrategic or Co-development PartnerEnergy agency providing advice and support for sustainable energy solutions.
• Energy Saving TrustminorStrategic or Co-development PartnerUK-wide organisation providing energy efficiency advice and support.
• Friends of Caldicot LibraryminorStrategic or Co-development PartnerCommunity group partnering with Monmouthshire libraries for the Sponsor a Book initiative to enhance community engagement and library book collections.
• MonLifecoreStrategic or Co-development PartnerCouncil-owned charitable trading arm managing country parks, nature reserves, and leisure facilities across Monmouthshire including festivals and cultural events.
• Keep Wales TidyminorStrategic or Co-development PartnerEnvironmental charity supporting Litter Champions programme and providing litter picking equipment hubs across Monmouthshire.
• Housing Associations (Various)minorChannel Partner/ Reseller/ DistributorHousing associations receiving grounds maintenance services from Monmouthshire County Council's commercial operations.
• NHS (Local)minorChannel Partner/ Reseller/ DistributorNational Health Service organisations receiving grounds maintenance services from the council's commercial operations.
• SchoolsminorChannel Partner/ Reseller/ DistributorEducational institutions receiving grounds maintenance services from Monmouthshire County Council's commercial operations.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Torfaen County Borough Council: Adjacent South Wales unitary authority with comparable population scale, bilingual service obligations and identical statutory duties for waste, housing, social care and environmental services in Wales.
• Herefordshire Council: English border council directly abutting Monmouthshire. Closely comparable geographic and demographic profile (rural, low-density, mixed market towns) and shares English-Welsh cross-border service coordination considerations.
• Blaenau Gwent County Borough Council: Neighbouring Welsh unitary authority operating under the same Welsh local government framework with similar digital service portals, waste collection operations and housing support services.
• Cardiff Council: Welsh capital local authority with broader scale but identical statutory obligations and service portfolio, including a comparable MyAccount-style digital portal, waste services, housing support and food safety regulation.
• Caerphilly County Borough Council: Welsh unitary authority with comparable bilingual digital services, waste and recycling schemes, housing support gateways, and community hub delivery models under the same Welsh Government framework.
• Newport City Council: Neighbouring Welsh unitary authority serving Newport. Comparable in delivering the full Welsh local government service portfolio (waste, housing, planning, community hubs) with similar statutory obligations under the same Welsh Government framework.
• Powys County Council: Largest Welsh county council by area with a predominantly rural population. Most directly comparable to Monmouthshire on rural service delivery challenges, dispersed community hub models and agricultural/hedgerow regulation responsibilities.
• Vale of Glamorgan Council: Welsh unitary authority with a mix of rural and coastal communities. Comparable in operating bilingual services, MyCouncil-style digital portals, and a broad waste/recycling/housing/community services portfolio.

Broad incumbents

• Welsh Government (Local Government & Housing Directorate): Statutory oversight body that funds, legislates for and sets policy across all Welsh councils. Comparable as the broader public-sector incumbent defining MCC's regulatory framework, funding envelope and digital strategy direction.

Others

• MonLife: Council-owned charitable trading arm managing Monmouthshire's country parks, leisure and cultural facilities. Directly comparable as a council-controlled operational vehicle with parallel priorities in environmental stewardship and community wellbeing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/MonHubs
• YouTubeyoutube.com/channel/UCHHbZsx03Wog5ieEkNOMP5A
• Facebookfacebook.com/MonHubs
• Instagraminstagram.com/monhubs
• LinkedInlinkedin.com/company/monmouthshire-county-council

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Monmouthshire County Council