ATN Contact Center

What ATN Contact Center does

ATN Contact Center is a privately held Brazilian business process outsourcing and contact center operator headquartered in Rio de Janeiro, founded in 1997. The company delivers managed services across four core verticals: credit recovery, televendas (telesales), SAC (customer service), and insurance brokerage (SUSEP-registered since January 2018). It operates from a single domestic site spanning six floors and over 2,200 m² in central Rio de Janeiro, with a workforce of 1,000+ collaborators supporting major Brazilian enterprise clients across telecommunications (Vivo, Oi, Claro, TIM), energy (Neoenergia), retail (Riachuelo), insurance (MAG Seguros), transportation (MetroRio), industrial gases (White Martins), and banking (Banestes).

ATN monetizes primarily through B2B enterprise service contracts covering agent seats, campaign scope, and service complexity for credit recovery, sales, customer service, and back-office operations, supplemented by SUSEP-regulated insurance brokerage commissions. At the technology layer, ATN operates three proprietary software assets: ATN Televendas (web-based sales platform with auto-dialer integration), ATN Rajada Eletrônica (an automated electronic dialing system processing over 1 million calls per month), and ATN Backoffice (a Java-based procedural automation tool). The platform supports omnichannel engagement (WhatsApp, Web Chat, Telegram, landing pages, Facebook) and includes robotic negotiation flows.

The company reaches clients via a direct, sales-led, consultative GTM motion through its website ("Solicitar Proposta") and WhatsApp Business channel, complemented by social proof via marquee client logos. Revenue is not publicly disclosed, and the company is privately held with no identified institutional investors, parent company, or recent funding events. Regulatory posture includes LGPD compliance with a designated DPO and SUSEP insurance brokerage licensing (No. 202089389).

Name

ATN Contact Center

Legal name

ATN Contact Center

Website

https://atncontactcenter.com.br

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

501–1,000 employees

Short description

ATN Contact Center is a privately held Brazilian BPO and contact center operator founded in 1997, delivering credit recovery, televendas, SAC customer service, and SUSEP-licensed insurance brokerage services to enterprise clients across telecommunications, financial services, retail, energy, and transportation using proprietary sales, dialing, and back-office automation software.

Ownership category

akta.pro rank

Product category

Contact center services and outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Office Administrative Services (56111)

SIC

Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Technical Support & Helpdesk Contact Centers (BPAAAAAI), Billing, Payments & Account Administration Centers (BPAAAAAF), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• Contact center services
• Credit recovery operations
• Telesales platform
• Customer service outsourcing
• Insurance brokerage

Headquarters

HQ city

Rio De Janeiro

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Contact Center Services (BPO/Managed Services): Full-service contact center operations providing Credit Recovery, Televendas Sales, SAC Customer Service, and Insurance services to enterprise clients. Revenue generated through contracted service engagements with monthly billing based on operational scope, agent count, and service complexity.
2. Credit Recovery Operations: Debt collection and credit recovery services for financial institutions and enterprises. Includes cadastral base management, analytical action tracking, debt maturity analysis, and strategic negotiation approaches.
3. Insurance Brokerage: Insurance brokerage services as SUSEP-registered broker (registration 202089389). Focus on scale-generating insurance products with modern technological infrastructure and sales expertise.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

ATN Contact Center provides outsourced contact-center and back-office services to enterprise clients in Brazil, covering credit recovery, active and receptive televendas, multi-channel customer service (SAC), insurance brokerage (SUSEP-registered), and BPO back-office operations. Service delivery is supported by three proprietary Java/web software platforms — ATN Televendas, ATN Rajada Eletrônica, and ATN Backoffice — together with omnichannel tools (WhatsApp, Web Chat, Telegram, landing pages) and customizable CRM.

Product overview

ATN Contact Center is a contact center service provider offering a unified portfolio of proprietary software products and managed services. The three core proprietary software products are: ATN Televendas (web-based sales platform with dialer integration), ATN Rajada Eletrônica (automated high-volume outbound calling system), and ATN Backoffice (Java-based procedure automation tool). These are complemented by a suite of service offerings including credit recovery, sales platform management, customer service (SAC), insurance brokerage, and BPO back-office operations. The company also provides digital negotiation channels (WhatsApp, Web Chat, landing pages, Telegram) as part of its omnichannel service delivery.

Differentiator

Problem solved

Functional benefit

Brands

• ATN Televendas: Web-based sales software platform integrated with automatic dialers, featuring team dashboards, multi-product sales, sales projections, customer scheduling, mailing notifications, and management tracking modules.
• ATN Rajada Eletrônica
• ATN Backoffice

Products and services

• ATN Televendas (Software) Standalone web-based sales platform 100% integrated with automatic dialers, featuring team performance dashboards, multi-product sales support, sales projections, customer scheduling, mailing notifications, operator query notifications, a team TV information module (top month/day), and various tracking charts. Built for contact-center sales teams managing outbound and inbound televendas for enterprise clients.
• ATN Rajada Eletrônica (Software) Standalone fully automated outbound electronic dialing system, recording over 1 million calls per month. Features include automatic daily data file collection at client-defined schedules, data hygiene to add new phone numbers, integration with dialing systems, identification of unsuccessful call attempts for re-feeding, graphical management screens for hourly/daily/monthly tracking, and daily result file returns. Used by ATN internally and licensed/used by large corporations.
• ATN Backoffice (Software) Standalone Java-based procedural automation application using macros for executing actions such as customer cadastral research across multiple databases, automatic invoice generation and mailing via Correios, real-time customer data verification, and real-time feeding of management systems. Built to automate operational back-office procedures for contact-center environments.
• Credit Recovery (Recuperação de Créditos) Outsourced credit recovery and debt collection service including cadastral base treatment and update, analytical tracking of actions taken, debt maturity analysis, strategy development based on customer behavior, and digital negotiation using omnichannel tools (landing pages, Facebook, Telegram, WhatsApp, Web Chat) and robotic flows. Sold to financial institutions and enterprises.
• Sales Platform (Plataforma de Vendas / Televendas) Managed sales/televendas platform service covering strategy planning, automation tools and technology integration, active and receptive televendas, AI-driven high-performance digital marketing for the web segment, customized tele-agent profiles aligned to client culture and product characteristics, and audit/monitoring for sales quality. Sold to enterprises seeking outsourced sales operations.
• Customer Service (Serviço de Atendimento ao Cliente / SAC) Multi-channel outsourced customer service operations across email, chat, 0800, 4004, and listed numbers, with highly customizable CRM software. Provides information, clarification of doubts, scheduling, suggestions and complaint handling, with personalized support aligned to client needs and significant reductions in implementation and maintenance costs.
• Insurance Brokerage (Seguros) Insurance brokerage services operating across all insurance segments with initial focus on scale-generating insurance products, delivered through modern technological infrastructure and the company's sales expertise. Licensed and registered as a SUSEP broker (registration 202089389) since January 2018.
• BPO Back Office (BPO Gestão de Back Office) Outsourced business process operations spanning support, monitoring, and end-to-end process handling including customer service, document management, logistics, and insurance back-office support. Provides clients with a holistic analytical view of their operations and continuous process improvement focused on cost reduction and experience optimization.

Quantifiable outcome

• Over 1 billion BRL recovered and converted to profits for clients over 25 years
• +2 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Conduent: Large global business services and BPO provider with customer care and transaction processing capabilities serving telecom, financial services, and government. Broader portfolio than ATN but overlapping in customer care and back office.

Direct peers

• Teleperformance: Global contact center outsourcer with significant Brazilian operations serving telecom, banking, and retail. Directly comparable in omnichannel contact center services and enterprise client mix.
• TaskUs: Digital-first BPO and CX provider with nearshore LATAM operations. Comparable in serving enterprise telecom and financial services clients with omnichannel customer support and sales services.
• Foundever: Global customer experience company (formed from Sitel/IBEX) with operations across LATAM. Provides BPO contact center services comparable to ATN's televendas, SAC, and back office portfolio.
• Grupo Alston: Brazilian contact center and BPO provider offering customer service, telesales, and back office solutions to enterprise clients. Direct overlap with ATN's core service portfolio in the Brazilian market.
• Concentrix: Global customer experience and BPO provider with substantial LATAM presence, including Brazil. Offers comparable contact center, sales, and customer service solutions to enterprise clients.
• AeC (Atualização e Educação Continuada): Major Brazilian contact center BPO offering customer service, sales, and back office services to enterprise clients. Overlaps directly with ATN's SAC, Televendas, and BPO offerings in the Brazilian market.
• TTEC (TeleTech Holdings): Global customer experience technology and services company with LATAM delivery centers. Offers customer care, sales, and digital CX services comparable to ATN's enterprise service portfolio.
• Atento: Latin America's largest contact center BPO, with deep operations in Brazil serving telecom, financial services, and retail. Directly comparable in customer mix (telco-heavy) and BPO service portfolio.

Regional players

• Almaviva do Brasil: Brazilian arm of Italian BPO group Almaviva, providing contact center and CRM services to enterprise clients in Brazil. Comparable service portfolio with focus on telecom and financial services verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ATN Contact Center