Family Service Association of Glens Falls

What Family Service Association of Glens Falls does

Family Service Association of Glens Falls, Inc. is a 501(c)(3) nonprofit social services agency founded in 1910 (originally as Associated Charities) and headquartered at 150 Warren Street, Glens Falls, New York. The organization delivers emergency and crisis assistance to families and individuals across Warren, Washington, and Northern Saratoga Counties. Its core service portfolio includes a Food Pantry, Holiday Program (Adopt a Family), Special Needs Program for crisis intervention, Feet First (school shoe assistance), Emergency Prescription Program, Infant Needs Program, Personal Care Items distribution, Vision and Hearing Screening (with the Glens Falls Lions Club), and the Outdoor Fridays community distribution events. All services are provided at no cost to eligible clients, with eligibility tied to enrollment in programs such as SNAP, WIC, SSI, and TA, or income at or below 130-200% of the Federal Poverty Level.

The organization is staffed by a small team (5-10, including Executive Director Kimberly Sopczyk, Service and Program Coordinator Rachel Paradis, and Office Assistant Olivia Donbeck) supported by a volunteer Board of Directors and community volunteers. It has no proprietary technology platform; its only identified digital integration is with the Unite Us Referral Platform, which facilitates inbound and outbound client referrals. Revenue is composed entirely of donations (individual, corporate, and in-kind), small grants from foundations (e.g., Adirondack Foundation, Cloudsplitter Foundation, Common Roots Foundation), corporate giving programs (Fidelis Care, Hannaford Helps, Stewart's Holiday Match), and government-administered pass-through funds (CARES Act rental assistance via the City of Glens Falls). The go-to-market motion is community-led: services are accessed via phone intake, in-person visits, community events, and referrals from partner agencies.

In 2023, the organization served more than 3,000 cases, distributed 1,400+ food pantry packages, served 875+ children through Feet First and Adopt A Family, and provided financial assistance in 200+ cases, reflecting double-digit annual case growth from 2,100+ in 2021 and 2,500+ in 2022. Strategic priorities are operational expansion of programs rather than geographic or technological expansion, sustained through a dense network of regional partnerships anchored by Tri-County United Way.

Name

Family Service Association of Glens Falls

Legal name

Family Service Association of Glens Falls, Inc.

Website

https://fsaglensfalls.org

Company type

Private

Founded year

1910

Operating status

Operating

Headcount range

11–50 employees

Short description

Family Service Association of Glens Falls is a 501(c)(3) nonprofit founded in 1910 that provides free emergency assistance, including food, clothing, prescriptions, and holiday programs, to families and individuals in crisis across Warren, Washington, and Northern Saratoga Counties in upstate New York.

Ownership category

akta.pro rank

Product category

Non-profit Social Services

NAICS

Other Individual and Family Services (624190), Community Food and Housing, and Emergency and Other Relief Services (6242), Community Food Services (624210), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Crisis Intervention & Emergency Planning/Response Coordination (HSABAIAN), Family Resource Centers & Wraparound Support Services (EDACALAH)

Keywords

• Crisis family assistance
• Community food pantry
• Emergency social services
• Holiday adopt a family
• Nonprofit human services

Headquarters

HQ city

Glens Falls

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Others

Revenue model

1. Donations: Individual and business donations received via PayPal, checks, and in-kind contributions of food, clothing, and household items. Donations are tax-deductible as the organization is a 501(c)(3) non-profit.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Family Service Association of Glens Falls provides free, comprehensive crisis and emergency assistance to families and individuals in Warren, Washington, and Northern Saratoga Counties. Core offerings include a Food Pantry, Adopt a Family holiday program, Special Needs crisis financial assistance, Feet First school shoes, Emergency Prescription support, Infant Needs supplies, Personal Care Items, and Vision/Hearing screening eligibility.

Product overview

Family Service Association of Glens Falls is a non-profit social services agency offering a comprehensive suite of emergency assistance programs. The organization operates as a single integrated service provider rather than a platform-based architecture. Core programs include a Food Pantry, Holiday Program (Adopt a Family), Special Needs Program for crisis intervention, Feet First (school shoe assistance), Emergency Prescription Program, Infant Needs Program, Personal Care Items distribution, Vision and Hearing Screening, and Outdoor Fridays community distribution events. The organization serves Warren, Washington, and Northern Saratoga Counties from its Glens Falls, NY location.

Differentiator

Problem solved

Functional benefit

Products and services

• Food Pantry Free food assistance program providing healthy food packages to individuals and families in crisis or facing food insecurity; distributed at the Glens Falls office Monday through Friday from 9:00 AM to 3:00 PM.
• Holiday Program (Adopt a Family) Connects eligible families with children to sponsors who fulfill holiday wish lists by providing food and gifts during the holiday season.
• Special Needs Program Provides financial assistance for housing, utilities, health needs, and transportation to people facing unique or urgent crisis situations.
• Feet First Program Provides new school shoes for students from eligible families entering kindergarten through 12th grade, helping children start the school year prepared.
• Emergency Prescription Program Provides assistance filling emergency prescriptions for individuals facing urgent medication needs.
• Infant Needs Program Provides supplies for newborns and babies including clothes, diapers, formula, and food to families in need.
• Personal Care Items Provides hygiene products, masks, and cleaning products to families and individuals in need.
• Vision and Hearing Screening Provides eligibility screening for glasses and hearing aids in partnership with the Glens Falls Lions Club.
• Outdoor Fridays Weekly outdoor distribution event providing clothing, household items, fresh produce, and agency information at no charge to the community.

Quantifiable outcome

• Served 3,000+ cases in 2023 with assistance including food, financial help, and emergency services
• +2 more outcomes

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Five partnerships are on record, tiered core and minor.

• Tri-County United WaycoreStrategic or Co-development PartnerPartner member organization. Tri-County United Way provides funding support and collaborative resources. Organization celebrated Tri-County United Way's 100th anniversary in 2023.
• Unite UscoreTechnology or IntegrationNetwork partner on the Unite Us Referral Platform, an electronic referral system that connects healthcare providers with community-based organizations for coordinated client care.
• Greater Glens Falls TransitminorStrategic or Co-development PartnerPartnered to provide Token Transit electronic day passes as an alternative to physical bus tokens, allowing clients 24-hour unlimited transit access.
• Comfort Foods / Fresh Food CollaborativecoreStrategic or Co-development PartnerWeekly distribution of fresh produce for food pantry boxes. Ongoing collaboration to provide clients with fresh fruits and vegetables.
• Open Door MissionminorStrategic or Co-development PartnerWeekly gleaning program providing fresh bread and produce donations for food boxes.

Scale indicators8 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Feeding America: Feeding America is a national hunger-relief nonprofit with a network of regional food banks that supply pantries including community-level operations similar to the Food Pantry program at Family Service Association.
• Tri-County United Way: Tri-County United Way is a partner member organization of Family Service Association and a broader regional funder/convener for social services across Warren, Washington, and Northern Saratoga Counties.
• The Salvation Army: The Salvation Army is a large national/international nonprofit providing emergency assistance, food, holiday programs, and crisis support, offering overlapping capabilities across many of the same service categories as Family Service Association of Glens Falls.

Direct peers

• Open Door Mission: Open Door Mission provides food, shelter, and gleaning programs in the region and is an active operational partner of Family Service Association of Glens Falls, offering directly comparable emergency assistance and food distribution services.
• Adirondack Community Action Programs: Adirondack Community Action Programs provides community-based social services including emergency assistance, food, and housing support across upstate NY counties, competing for similar clients and government/grant funding.
• Regional Food Bank of Northeastern New York: Regional Food Bank of Northeastern New York operates food distribution and pantry support programs across the upstate NY region, directly comparable to Family Service Association's food pantry operations and donor base.
• Catholic Charities of Northeastern New York: Catholic Charities of Northeastern New York provides emergency assistance, food, housing, and family support services across upstate NY, directly competing for similar client populations and funder relationships as a comparable nonprofit social services agency.
• Habitat for Humanity of Warren County: Habitat for Humanity affiliates address housing-related needs for low-income families in specific geographies, overlapping with Family Service Association's housing and emergency housing financial assistance programs in the same region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/www.familyserviceassoc.org

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Service Association of Glens Falls