ServIT

What ServIT does

ServIT AB is a Swedish private limited company headquartered in Johanneshov that operates the "ServIT Center" cloud-based contact center services platform. The platform is positioned as a proprietary technology offering that enables Swedish enterprise and mid-market businesses to manage customer interactions, contact center operations, and broader customer experience workflows through a recurring-revenue service model.

The company's product surface consists of a single core offering, ServIT Center, delivered as a cloud-based contact center platform. The firmographic inputs also describe ServIT as a "case management service company," suggesting overlap with case-handling workflows, but the more detailed product-level sources characterize the platform as enabling multichannel communication, agent management, and customer interaction tracking. No pricing is publicly disclosed, and no AI/ML capabilities, integrations, API surface, or patent portfolio are documented in the available inputs.

ServIT is a privately held Swedish entity that is currently the subject of a pending acquisition. On February 17, 2026, White Pearl Technology Group AB (WPTG), through its subsidiary Adligo AB, signed a Letter of Intent to acquire ServIT AB for total consideration of SEK 6 million, structured as SEK 2 million in cash, SEK 2.5 million in WPTG shares, and up to SEK 1.5 million in a 24-month earn-out. WPTG has publicly indicated that ServIT is expected to contribute SEK 3.5 million in revenue and over SEK 1.5 million in EBITDA to the group post-close, providing WPTG a foothold in the global contact center and customer experience market.

Name

ServIT

Legal name

ServIT AB

Website

https://servitcenter.se

Company type

Private

Founded year

1990

Operating status

Operating

Short description

ServIT AB is a Swedish cloud-based contact center services provider whose ServIT Center platform helps Swedish enterprise and mid-market businesses manage customer interactions and customer experience operations on a recurring-revenue basis.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF)

akta.pro secondary industry

Cloud-Native Enablement (Containers, Kubernetes, Service Mesh) (BPAEAKAE)

Keywords

• Cloud contact center
• Customer experience management
• Case management services
• Multichannel communication platform
• Agent management software

Headquarters

HQ city

Johanneshov

HQ country

Sweden

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Operations, Personnel, Infrastructure

Core offering

ServIT provides cloud-based contact center services through its proprietary platform ServIT Center, offering customer experience and case management solutions for Swedish businesses. The platform enables multichannel communication, agent management, and customer interaction tracking, delivered as a recurring-revenue cloud service.

Product overview

ServIT is a Swedish cloud-based contact center services provider offering a proprietary technology platform called ServIT Center. The company provides cloud-based contact center solutions with recurring revenue potential, serving an established Swedish customer base. The core product enables businesses to manage customer interactions across multiple channels. Following the Letter of Intent from WPTG's subsidiary Adligo AB, ServIT is positioned to contribute to the group's entry into the global contact center and customer experience market.

Differentiator

Problem solved

Functional benefit

Products and services

• ServIT Center

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves1 record

Expansion highlights2 records

Broad incumbents

• Talkdesk: Cloud-based contact center platform serving enterprise customers with AI-infused CX tooling; competes for the same recurring-revenue, mid-market and enterprise segments as ServIT.
• Twilio: Cloud communications platform offering customer engagement APIs (Flex, Voice, Messaging) used to build contact center functionality; a larger-scale alternative to proprietary stacks like ServIT Center.
• 8x8: Provider of cloud contact center, voice, video, and chat solutions for SMBs and mid-market; comparable product scope to ServIT Center at significantly larger scale.
• Vonage (Ericsson): Communications platform provider with contact center APIs and CCaaS offerings; an incumbent that competes in European enterprise segments alongside ServIT.
• Zendesk: Customer experience and contact center platform (Zendesk Talk, Suite) targeting the same mid-market and enterprise segments as ServIT, with broader CX product portfolio.
• NICE (CXone): Global CCaaS and customer experience analytics vendor serving enterprises at scale; competing offering to ServIT for mid-market and enterprise contact center deals.
• RingCentral: Cloud communications and contact center provider offering UCaaS plus CCaaS, frequently overlapping with ServIT in the same Swedish and European mid-market accounts.
• Five9: Pure-play cloud contact center provider focused on inbound and outbound customer interactions for mid-market and enterprise, overlapping with ServIT's core use cases.
• Genesys: Global leader in cloud contact center and customer experience platforms serving large enterprises worldwide; broad incumbent whose category-defining capabilities compete with ServIT Center.

Direct peers

• Puzzel: Nordic-headquartered cloud contact center provider serving European enterprise and mid-market customers with a proprietary SaaS platform, the most direct geographic and segment comparable to ServIT.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks4 records

Key highlights5 records

Customer concentration

• Xx.com/servit_ab

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ServIT