Centrecare

What Centrecare does

Centrecare is a Western Australian Catholic not-for-profit organisation that delivers professional counselling, family support, and social services across 11 locations spanning metropolitan Perth (Cannington, Gosnells, Joondalup, Midland, Mirrabooka) and regional WA (Bunbury, Esperance, Kalgoorlie, Leonora), with additional outreach into remote communities such as Warburton. The organisation operates more than 70 social service programs covering family dispute resolution, family and domestic violence, gambling help, financial counselling, youth services, homelessness referral (Entrypoint), family accommodation (CFAS), and Aboriginal and Torres Strait Islander out-of-home care. Centrecare also runs the One Life WA workplace suicide prevention program and the Valuing Children Initiative, an advocacy platform including the End Child Poverty Campaign targeting national policy reform.

The service portfolio is delivered through a direct-delivery model via physical offices, helplines, and partnership-based initiatives such as the South West Support Network and the Assisted Rental Pathways Pilot. Centrecare's subsidiary Stellar Living Ltd operates as a community housing provider with 262 properties housing 626 people and assets exceeding $40 million. Funding derives primarily from contracts with the Western Australian Department of Communities and other state government departments, supplemented by donations and grants from entities such as Lotterywest. The organisation has operated under its current legal name (Centrecare Inc.) since 2001, is ISO 9001:2015 certified, and is led by Adj. Prof. Tony Pietropiccolo AM, who has served as Director for 32 years.

From a technology perspective, Centrecare's core platform is a standard social services and counselling delivery platform with no disclosed public or partner-facing API, no AI/ML capabilities, and no proprietary software products. Operational tooling emphasises human-delivered professional services, including supervision and training for staff and external social services professionals. The underlying business model is government-contract funded with supplementary donations, meaning service expansion is closely tied to state policy priorities and procurement decisions rather than commercial pricing dynamics.

Name

Centrecare

Legal name

Centrecare Inc.

Website

https://centrecare.com.au

Company type

Private

Founded year

1945

Operating status

Operating

Headcount range

101–250 employees

Short description

Centrecare is a Western Australian Catholic not-for-profit delivering professional counselling, family support, and social services across 11 locations in Perth metro and regional WA, primarily funded by state government contracts and serving vulnerable individuals, families, and Aboriginal communities.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Individual and Family Services (6241), Child and Youth Services (624110), Emergency and Other Relief Services (62423), Child Care Services (6244)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family Resource Centers & Wraparound Support Services (EDACALAH)

Keywords

• Family counselling services
• Youth support services
• Homeless accommodation support
• Domestic violence services
• Financial counselling services

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Funding and Contracts: Centrecare receives government funding through Department of Communities, Department for Communities (formerly Housing), and other WA Government departments to deliver social service programs including family support, domestic violence services, youth services, and housing support.
2. Donations: Organization accepts donations from the public and corporate partners to support programs and services.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Centrecare is a Catholic not-for-profit organisation delivering professional counselling and social services across Western Australia through 11 office locations. Core offerings include family counselling, family dispute resolution, family and domestic violence services, youth and family support, gambling help, financial counselling, homelessness and accommodation services, and Aboriginal and Torres Strait Islander community programs, supplemented by advocacy initiatives such as the Valuing Children Initiative and the One Life WA suicide prevention program.

Product overview

Centrecare is a Catholic not-for-profit organisation providing professional counselling and social services across Western Australia. The organisation operates a diverse portfolio of services organised into Metropolitan Services (accommodation, family dispute resolution, domestic violence, gambling help, counselling, youth support), Rural Services (regional centres including Bunbury, Esperance, Kalgoorlie, Leonora), and advocacy initiatives including the Valuing Children Initiative. Services are delivered through 11 locations across Perth metro and regional WA, serving individuals and families through over 70 social service programs. Key services include the Family Accommodation Service (CFAS), Entrypoint homelessness referral, Family Dispute Resolution, Domestic Violence Services, Gambling Help WA, Financial Counselling, Youth Support Services, and Child Parent Centres. The organisation also runs the One Life WA suicide prevention program and the advocacy-focused Valuing Children Initiative with its End Child Poverty Campaign.

Differentiator

Problem solved

Functional benefit

Products and services

• Counselling for Adolescents and Parents Service (CAPS) Counselling and support service for adolescents aged 12-18 and their parents or caregivers, addressing challenges including abuse, depression, self-harm, family conflict and school problems via individual and family counselling sessions.
• Centrecare Family Accommodation Service (CFAS) Medium-term accommodation service for people experiencing homelessness, providing housing support to families and individuals.
• Entrypoint Referral helpline for people who are homeless or facing homelessness, providing assessment and connection to appropriate support services.
• Private Rental Advocacy and Support Service (PRASS) Advocacy and support service assisting individuals and families to secure and maintain private rental accommodation.
• Family Dispute Resolution Services Mediation services helping families resolve disputes, particularly around separation and parenting arrangements.
• Family and Domestic Violence Services Comprehensive domestic violence support including Brighter Pathways, Men's Domestic Violence Helpline/Groups (Choosing Respect), Women's Domestic Violence services, and the Specialised Family Violence Service.
• Gambling Help WA Support services for individuals and families affected by gambling problems, including counselling and financial counselling delivered across metropolitan and rural Western Australia.
• Financial Counselling Professional financial counselling services to assist individuals and families experiencing financial hardship.
• General Counselling Services General counselling services including Family Link and Family and Relationship Services providing counselling support for families across metropolitan Perth.
• Youth and Family Support Services Comprehensive metropolitan youth services including Bridge to Belonging, Centrecare Youth Support Service (CYSS), Child and Parent Centres, and counselling for young people and families.
• Goldfields Youth Support Services (GYSS) Youth support services operating in the Goldfields region of Western Australia.
• Valuing Children Initiative (VCI) Advocacy initiative inspiring Australians to value all children, ensure children's wellbeing is a community priority, and campaigning for legislative action including the End Child Poverty Campaign and a proposed Child Poverty Reduction Act.
• Supervision and Training Professional supervision and training services for Centrecare staff and external professionals working in the social services sector.
• One Life WA Suicide Prevention Program Suicide prevention program engaging workplaces to promote mental health and wellbeing as part of the WA Suicide Prevention Strategy.
• Safe at Home - Kalgoorlie Domestic violence support and housing assistance service for the Kalgoorlie-Boulder region of Western Australia.
• South West Support Network (Early Diversionary Support Network) Local-area referral network and service coordination delivering early intervention and family support services in the Bunbury/South West region of Western Australia.
• Rural Services - Bunbury / Esperance / Kalgoorlie / Leonora Regional social service delivery centres operating in Bunbury, Esperance, Kalgoorlie and Leonora serving surrounding regional and remote communities in Western Australia.

Quantifiable outcome

• Assisted Rental Pathways Pilot - Silver Award for Best Practice in Collaboration between Government and Non-government organisations
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and supporting.

• Wungening Aboriginal CorporationcoreStrategic or Co-development Partner · 30 October 2023Partnership in South West Support Network (The Early Diversionary Support Network) - a local area referral network and service coordination funded by Department of Communities. Centrecare serves as lead agency in this partnership under the Building Safe and Strong Families: Earlier Intervention and Family Support Strategy.
• Lamp InccoreStrategic or Co-development Partner · 30 October 2023Partnership in South West Support Network (The Early Diversionary Support Network) delivered through collaboration between Centrecare (lead), Wungening Aboriginal Corporation and Lamp Inc. Working alongside South West Aboriginal Medical Service.
• South West Aboriginal Medical ServicesupportingStrategic or Co-development Partner · 30 October 2023Building registry of potential partnerships for the South West Support Network. Involved in implementation alongside Centrecare, Wungening Aboriginal Corporation and Lamp Inc.
• Department for Communities (formerly Housing) WAcoreStrategic or Co-development Partner · 29 June 2018Collaborative arrangement for Assisted Rental Pathways Pilot - recognition of government and non-government collaboration in implementing innovative housing support approach. Silver Award winner for Best Practice in Collaboration.
• OutcarecoreStrategic or Co-development Partner · 29 June 2018Partnership in Assisted Rental Pathways Pilot alongside Department for Communities, Salvation Army, Multicultural Services Centre WA and Centrecare.
• Salvation ArmycoreStrategic or Co-development Partner · 29 June 2018Partnership in Assisted Rental Pathways Pilot alongside Department for Communities, Outcare, Multicultural Services Centre WA and Centrecare.
• Multicultural Services Centre WAcoreStrategic or Co-development Partner · 29 June 2018Partnership in Assisted Rental Pathways Pilot alongside Department for Communities, Outcare, Salvation Army and Centrecare.
• Stellar Living LtdsupportingStrategic or Co-development PartnerSubsidiary organization established by Centrecare as a community housing provider. Steve Walker instrumental in establishing constitution and legal structure. Stellar Living has 262 properties under management housing 626 people with assets over $40 million.
• Department of Communities WAcoreStrategic or Co-development PartnerPrimary government funding body for multiple programs including Building Safe and Strong Families: Earlier Intervention and Family Support Strategy, Counselling for Adolescent and Parents Service, and various housing support services.

Scale indicators6 records

Recent moves13 records

Expansion highlights6 records

Direct peers

• Relationships Australia: National NFP providing counselling, family dispute resolution, and family support services. Directly comparable to Centrecare's core metro counselling and Family Dispute Resolution offerings, operating in overlapping Australian geographies including WA.
• Mission Australia: National NFP providing homelessness, youth, and family support services. Operates in WA with comparable programs to Centrecare including youth support and homelessness referral services.
• Wungening Aboriginal Corporation: Aboriginal community-controlled organisation in WA providing family, youth, and cultural support services. Co-partner with Centrecare on the South West Support Network; comparable target population and service categories.
• Anglicare WA: Western Australia-based NFP delivering community services including family support, financial counselling, homelessness services, and youth programs. Directly competes with Centrecare for WA Department of Communities contracts and overlapping service lines.
• Uniting (WA): Faith-based NFP providing community services across Australia including family support, youth, and housing. Comparable service portfolio and overlapping WA presence; competes for similar government funding pools.
• Salvation Army Western Australia: Major NFP delivering homelessness, family support, and community services in WA. Co-partner with Centrecare on the Assisted Rental Pathways Pilot; directly comparable service portfolio and government contracting position.
• St Vincent de Paul Society WA: Faith-based NFP delivering family support, financial counselling, and homelessness services across WA. Comparable service portfolio, faith-based positioning, and government contract mix.
• Baptist Care WA: WA-based NFP providing family, youth, and community services including financial counselling and family support. Directly comparable in scale, service breadth, and geographic footprint within Western Australia.

Broad incumbents

• Australian Red Cross: National humanitarian NFP with broad community services mandate including emergency relief and family support. Overlaps with Centrecare's Entrypoint homelessness referral and emergency relief services, but at significantly larger national scale.

Others

• Stellar Living Ltd: Community housing subsidiary of Centrecare Inc. managing 262 properties housing 626 residents. Not a competitor but a downstream operating entity of the subject company; included for ecosystem context.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/Centrecare
• Facebookfacebook.com/CentrecareInc
• LinkedInlinkedin.com/company/centrecare
• Instagraminstagram.com/centrecare_

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Centrecare