nWise AB
nWise AB is a Swedish provider of cloud-based Real-Time Text and Total Conversation communication technology (the MMX platform), enabling Deaf, DeafBlind, and Hard-of-Hearing users to make calls and reach emergency services via telecom relay providers and governments.
- Company typePrivate
- Founded2008
- HeadquartersUppsala, Sweden
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What nWise AB does
nWise AB is a privately held Swedish software company founded in 2008 and headquartered in Uppsala, with a secondary office in Örebro. It develops cloud-based IP communication infrastructure for accessibility, centered on its MMX platform, which delivers Real-Time Text (RTT) and "Total Conversation" (simultaneous voice, text, and video) communication. The technology is built on SIP/VoIP standards and is engineered for NG112/NG911 emergency-services interoperability, complying with NENA i3 standards and the RFC 9071 RTT standard. Its core serves three primary segments — Deaf/DeafBlind/Hard-of-Hearing end users, telecom relay-service providers, and emergency services/PSAPs — with secondary expansion into contact centers and healthcare providers.
The product portfolio is unified around the MMX cloud platform. It includes end-user applications (myMMX and the specialized myMMX DB app for DeafBlind users, supporting braille-display integration, high-contrast text, and smartwatch alerts) and infrastructure modules for emergency services (MMX RTT Bridge, MMX RTT Gateway, and the MMX RTT Conference Bridge connecting RTT calls to PSAPs). MMX® is a registered trademark. The platform has been deployed across 11 countries, enabling emergency-services access for a stated 534,500+ Deaf and DeafBlind users.
nWise monetizes through three streams: platform licensing/subscription to relay services and governments, subscription-based provision of mobile apps (often via government-prescribed accessibility programs), and professional services for implementation, customization, and integration. Go-to-market is enterprise field sales led by a Sales Director and VP Global Sales, supplemented by event-driven lead generation at conferences (EENA, GITEX, World Deaf Congress) and channel relationships with regional relay operators. Customers are predominantly government and public-sector entities procured through public tender — e.g., KPN Teletolk (Netherlands), DNTM via Småtegn (Denmark), Texttelefoni.se/Samres (Sweden), contactSCOTLAND BSL, NBTC Thailand (TTRS), and a consortium of Swedish regions (7-klövern). Pricing is not publicly disclosed and is delivered via custom quotes.
nWise AB firmographics
Firmographics- Name
- nWise AB
- Legal name
- nWise AB
- Website
- https://nwise.se
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- nWise AB is a Swedish provider of cloud-based Real-Time Text and Total Conversation communication technology (the MMX platform), enabling Deaf, DeafBlind, and Hard-of-Hearing users to make calls and reach emergency services via telecom relay providers and governments.
- Ownership category
- akta.pro rank
Where nWise AB is headquartered
LocationHeadquarters
- HQ city
- Uppsala
- HQ country
- Sweden
- HQ region
- Europe
Offices2 records
Markets served
nWise AB business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Platform Licensing and Subscription: nWise provides its MMX communication platform to telecom relay services, governments, and organizations on a licensing basis. The platform powers relay services enabling Deaf, DeafBlind, and Hard of Hearing users to make calls.
- Mobile Application Provision: The company provides myMMX and myMMX DB apps to end users, often through partnerships with relay services and government-prescribed accessibility programs.
- Professional Services and Integration: nWise provides implementation, customization, and integration services for deploying MMX platform solutions in existing telecom and emergency service infrastructure.
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
nWise AB product offering
Product offeringCore offering
nWise develops and licenses the MMX cloud-based communication platform that delivers Total Conversation and Real-Time Text (RTT) technology, enabling simultaneous voice, text, and video communication for Deaf, DeafBlind, and Hard of Hearing users. The platform powers telecom relay services, accessible emergency calling (NG112/NG911), and end-user applications such as the myMMX and myMMX DB apps, sold primarily to telecom operators, governments, relay service providers, and emergency services.
Product overview
nWise AB offers a unified product portfolio centered on the MMX cloud platform, which provides Total Conversation and Real-Time Text (RTT) communication solutions for accessibility. The core MMX Platform serves as the foundation for telecom relay services and emergency communications. Key products include the myMMX db app for DeafBlind users with braille support, the MMX RTT Bridge/Gateway for Next Generation 112/911 emergency services integration, and MMX Care for healthcare accessibility. The company serves telecom operators, governments, relay service providers, and emergency services across multiple countries, focusing on enabling Deaf, DeafBlind, and Hard of Hearing individuals to communicate via video, text, and voice.
Differentiator
Problem solved
Functional benefit
Brands
- MMX: Cloud-based communication platform for telecom relay services and emergency services, providing Total Conversation and Real-Time Text (RTT) technology.
- myMMX
- myMMX DB
- MMX RTT Bridge
- MMX RTT Gateway
Products and services
- MMX Platform Cloud-based communication platform for telecom relay service providers, enabling video, Real-Time Text (RTT), and voice communication for Deaf, DeafBlind, and Hard of Hearing users. Supports call-center setup, text telephony, and video apps for relay services.
- myMMX DB (DeafBlind Telecommunication App) Communication app for DeafBlind and Low-Vision individuals enabling them to make and receive telephone calls using a Video Relay Service (VRS) or point-to-point Real-Time Text (RTT), with braille reader support via VoiceOver, high contrast text display, adjustable font sizes, and smartwatch connectivity for incoming call alerts.
- Accessible Emergency Calls with RTT
Quantifiable outcome
- 534,500+ deaf and deafblind people can call Emergency Services with MMX app across 11 countries
- +3 more outcomes
Companies that use nWise AB
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles3 records
nWise AB technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
nWise AB partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core, minor and strategic.
- KPN TeletolkcoreKPN Teletolk provides telecom relay services for Deaf and Hard of Hearing individuals in the Netherlands. Partnership with Berengroep and nWise has been operating for over 10 years, evolving from text-based services to video-based services. Entering 11th year of operation in 2023.
- BerengroepcorePartner with KPN Teletolk and nWise in providing relay services in the Netherlands. Provides Tolkcontact (contact on distance) interpretation services.
- Access256 Productions, LLCcoreUS partner for myMMX DB app distribution in North America. Contact information available through deafblindvp.me website.
- Sign Language Interactions (UK)minorUK relay service provider. Project Manager Andy Irvine discussed accessibility for Deaf BSL users and interoperability between MMX and MS Teams/Zoom platforms.
- Småtegn ApScoreVideo relay service in Denmark and main supplier of remote interpretation for DNTM (Den Nationale Tolkemyndighed). nWise delivered a new MMX technology platform to enable online interpreter access and spontaneous calls.
- contactSCOTLAND BSLcoreVideo relay service in Scotland enabling deafblind BSL users to make phone calls. nWise provides MMX Endpoint technology specifically designed for deafblind users with braille board support.
- Texttelefoni.se / SamrescoreFree Swedish text telephone service provided by PTS (Post- och telestyrelsen). nWise delivered new MMX platform technology starting April 2018, providing web-based text telephony for mobile, tablet, and desktop.
- Childline South AfricaminorFirst video relay service in South Africa enabling deaf children in rural areas to access Childline's child protection support services. Implemented with DeafKidz International and eDEAF interpreters.
- eDEAFminorSouth African interpreter service training interpreters to use MMX for the first VRS in South Africa with DeafKidz International and Childline.
- DeafKidz InternationalcorenWise serves as technical partner and investor for DeafKidz International, working on child protection tools and communication accessibility for deaf children globally. Partnership includes technical solutions for South Africa's first VRS with Childline.
- DNTM (Den Nationale Tolkemyndighed)coreThe Danish National Interpretation Authority is the main customer for Småtegn relay services powered by nWise MMX platform.
- TESS (Germany)minorGerman relay service providing VRI and remote interpretation. CEO Sabine Broweleit interviewed about deaf interpretation accessibility in Germany.
- EENA (European Emergency Number Association)strategicnWise actively participates in EENA workshops and conferences, presenting on RTT and Total Conversation for emergency services accessibility. Key forum for regulatory standardization work.
- NBTC ThailandcoreThailand's National Broadcasting and Telecommunications Commission operates TTRS (Telecommunications Relay Service) using myMMX platform. Featured in UN ESCAP accessibility report with 370,000+ uses.
Scale indicators6 records
nWise AB competitors and assessment
Company assessmentDirect peers
- ZVRS (Z Video Relay Service): US VRS provider with mobile and desktop video relay apps for sign-language users. Directly comparable on video relay service technology, app distribution, and reliance on FCC-administered accessibility mandates.
- Convo Communications: VRS and video relay provider serving Deaf and Hard of Hearing users, with both consumer service and enterprise accessibility offerings. Closely comparable on product (video relay), customer base, and regulatory dependency.
- Hamilton Relay: US telecommunications relay service provider (Hamilton CapTel, VRS, IP Relay) covering all 50 states. Comparable to nWise as a relay service operator but primarily US-focused, with overlapping customer mission around accessible communications.
- Enghouse Systems: Enterprise software company with communications, contact center, and accessibility-focused assets. Comparable as a B2B platform vendor that competes for relay/contact center technology RFPs where accessibility is required.
- Sorenson Communications: Largest US provider of Video Relay Service (VRS) and IP Relay for Deaf and Hard of Hearing customers, operating its own technology platform. Most comparable direct peer to nWise on relay service infrastructure and end-user accessibility, although Sorenson is consumer-facing rather than B2G/B2B.
- Ultratec: Manufacturer of CapTel captioned telephones and originator of large-print and assistive communication devices for people with hearing loss. Comparable on accessibility hardware/software stack and on serving the same Deaf/Hard of Hearing population.
Broad incumbents
- Avaya: Large incumbent unified communications and contact center platform with accessibility features embedded in its enterprise stack. Competes for telecom operator and enterprise RFPs where RTT/Total Conversation may be bundled with broader UC.
- Mitel: Enterprise communications provider with UC, contact center, and cloud offerings. Comparable at the broader UC platform layer where telecom operators and large enterprises may choose to consolidate accessible communications.
- Cisco (Webex): Global UC and collaboration platform that has added RTT and accessibility features to Webex. Comparable as a broad incumbent that can absorb accessibility requirements into a unified enterprise offering.
Regional players
- SignVideo (UK): UK-based video relay and BSL interpretation service provider. Comparable on product (video relay for Deaf users) and end-user base, but focused primarily on UK public-sector and enterprise customers rather than operating across multiple countries.
Market position
Strengths5 records
Weaknesses5 records
Key risks6 records
Key highlights6 records
Customer concentration
nWise AB social profiles
Digital presencenWise AB financial estimates
Financial estimateRevenue estimate
Valuation estimate
nWise AB leadership team
Management profileNumber of profiles
Profiles6 records
nWise AB funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
nWise AB M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about nWise AB
What does nWise AB do?
nWise develops and licenses the MMX cloud-based communication platform that delivers Total Conversation and Real-Time Text (RTT) technology, enabling simultaneous voice, text, and video communication for Deaf, DeafBlind, and Hard of Hearing users. The platform powers telecom relay services, accessible emergency calling (NG112/NG911), and end-user applications such as the myMMX and myMMX DB apps, sold primarily to telecom operators, governments, relay service providers, and emergency services.
Is nWise AB a public or private company?
nWise AB is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was nWise AB founded?
nWise AB was founded in 2008. It employs 11 to 50 people.
Where is nWise AB based?
nWise AB is headquartered in Uppsala, Sweden, in the Europe region.
How does nWise AB make money?
Three revenue lines are on record. Platform Licensing and Subscription is the primary driver. The others are mobile Application Provision and professional Services and Integration.
Who are nWise AB's main competitors?
Direct peers on record are ZVRS (Z Video Relay Service), Convo Communications, Hamilton Relay, Enghouse Systems, Sorenson Communications and Ultratec. Broad incumbents are Avaya, Mitel and Cisco (Webex). SignVideo (UK) is listed as a regional player.
Does nWise AB have an API?
No public API is recorded for nWise AB.