CareTech

What CareTech does

CareTech designs and manufactures nurse call hardware and software for the Australian and New Zealand healthcare market, operating from Clontarf Beach and a PCB manufacturing facility in Underwood, Queensland. Its core offering is a true IP-based nurse call system that runs over IP, Wi-Fi, radio, and RS485 infrastructure and integrates natively with an in-house Real-Time Location System (RTLS) for tracking staff, patients, and assets at no additional infrastructure cost. The product portfolio is organised into vertical product lines for Aged Care, Hospitals, and NDIS providers, supported by an accessory range (pendants, call buttons, mats, asset tags), a software suite (remote administration, mobile messaging, reporting, client database), and a unified RTM middleware that monitors nurse call, fire, phone, and security systems from a single dashboard.

CareTech generates revenue through hardware sales, multi-year maintenance and managed-service contracts, consultancy and accreditation support, and electronic nurse calling audits, distributed via a hybrid model combining an exclusive Australian dealer network with direct enterprise sales. The business is 100% Australian family-owned by the Ryan family, with CEO Matt Ryan leading the company since 2005. CareTech also leverages a related entity, RTM, to deliver middleware and reporting capabilities. Named customers include Ozcare, operating CareTech equipment across 13 sites in Queensland. The company employs between 11 and 50 staff, holds approximately $750,000 of stock at its manufacturing site, and competes on the basis of Australian provenance, integrated hardware-software stack, and 35+ years of operational track record.

Name

CareTech

Legal name

Caretech Systems Pty Ltd

Website

https://caretech.com.au

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

11–50 employees

Short description

CareTech is an Australian, family-owned manufacturer of IP-based nurse call systems with integrated RTLS, serving aged care, hospital, and NDIS providers across Australia and New Zealand through a dealer network and direct enterprise sales.

Ownership category

akta.pro rank

Product category

Nurse Call Systems

NAICS

Navigational, Measuring, Electromedical, and Control Instruments Manufacturing (33451)

SIC

Electromedical & Electrotherapeutic Apparatus (3845)

akta.pro primary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

akta.pro secondary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

Keywords

• Nurse call systems
• Real-time location tracking
• Aged care technology
• Healthcare communication systems
• RTLS asset tracking

Headquarters

HQ city

Clontarf

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of nurse call systems including IP systems, RTLS equipment, radio systems, and accessories such as pendants, mats, call buttons, asset tags, and radio receivers. Products are sold through dealer network and direct enterprise sales.
2. Maintenance and Support Services: Service maintenance contracts for hospitals, aged care facilities, nursing homes, and hostels. Includes 24/7 system monitoring, proactive malfunction detection, remote internet connection troubleshooting, and contractor management.
3. Consultancy Services: Project scoping, business process design, system design, and project management support for nurse call system implementations. Includes accreditation support for aged care facilities.
4. Electronic Nurse Calling Audits: Regular testing and auditing services for nurse call systems to ensure liability compliance. Automated reporting on alarm occurrences and equipment communication verification.
5. Asset Tag Management: Real-time asset tracking solution with inbuilt RTLS capability included with nurse call system. Battery replacement and monitoring services for asset management.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

CareTech designs, manufactures, and sells IP-based nurse call systems and integrated Real-Time Location Systems (RTLS) for healthcare facilities. The product portfolio spans the IP Nurse Call System, RTLS hardware and software, accessory range (pendants, mats, call buttons, asset tags, radio receivers), and supporting software for remote administration, mobile messaging, reporting, and client database management. The company also delivers 24/7 maintenance and support services, consultancy and accreditation services, and electronic nurse calling audits for aged care facilities, hospitals, and NDIS providers.

Product overview

CareTech is a Queensland-based manufacturer of nurse call systems offering a portfolio of interconnected hardware and software products. The core offering comprises the IP Nurse Call System and RTLS (Real-Time Location System), which can be deployed across Aged Care, Hospital, and NDIS facility types. Hardware options include IP/Wi-Fi, Radio, RS485, and Contact-driven call points, all with consistent staff interface design. Supporting accessories include Silicone Call Buttons, CT-020-RX Radio Receivers, Bed & Floor Mat Systems, and Asset Tags. The software suite encompasses Remote Administration, Mobile Messaging, Reporting, and Client Database modules, all powered by integration with RTM (Real Time Monitoring) middleware for unified event alerting, escalation, and reporting across nurse call, fire, phone, security, and other building systems.

Differentiator

Problem solved

Functional benefit

Brands

• RTM: RTM is a related software company that provides reporting, messaging, and data centre solutions for nurse call systems. CareTech and RTM are both owned by the same Australian parent company and work together to provide comprehensive nurse call solutions.

Products and services

• CareTech IP Nurse Call System A true IP-based nurse call system for healthcare environments that enables real-time monitoring of all call points and annunciators, supports remote firmware upgrades, and integrates with IP-serial based systems. Works across IP, Wi-Fi, Radio, and RS485 infrastructures and integrates RTLS hardware for staff check-in functionality.
• CareTech RTLS (Real-Time Location System) Real-time location tracking system for healthcare environments that tracks staff, residents, patients, and equipment by integrating directly into the IP Nurse Call infrastructure, eliminating traditionally high RTLS infrastructure costs. Supports automatic presence events and duress detection.
• Aged Care Range Solution bundle for aged care providers that combines the IP Nurse Call System and RTLS to improve productivity, maximize funding utilization, reduce compliance risks, and enhance quality of care through real-time monitoring and workforce tracking.
• Hospital Range Unified middleware solution for hospitals that monitors nurse call, fire, phone, security, and other building systems from a single dashboard regardless of age, make, model, or infrastructure, with real-time electronic asset audits and unified reporting.
• NDIS Solutions Nurse call system solutions designed for smaller healthcare facilities and home-based residential care settings following NDIS SDA guidelines, including wireless and wired options ranging from simple base systems to computer-controlled configurations.
• Silicone Call Buttons Antibacterial and waterproof silicone call button accessories available in 1-button and 2-button configurations, including entertainment handsets programmable to televisions, designed for use with CareTech nurse call systems.
• CT-020-RX Radio Receiver 433MHz radio receiver required for use with Erik and Elvis devices, featuring an I/O module with 2 in/2 out configuration, up to 25m range, and dual RJ45 bus connections for CareTech nurse call systems.
• Bed & Floor Mat System Pressure-activated floor mat (1200mm x 610mm) and bed mat (560mm x 390mm) systems with adjustable alarm delay (5 seconds to 15 minutes) for fall prevention monitoring in care environments.
• Asset Tag Wireless RTLS-enabled asset tracking tag with IP65 rating, up to 70m line-of-sight range, and 6+ month battery life, enabling real-time location tracking of movable assets with tamper detection for healthcare facilities.
• Maintenance and Support Services 24/7 service maintenance contracts for hospitals, aged care facilities, nursing homes, and hostels, including proactive malfunction detection, remote internet connection troubleshooting, and contractor management.
• Electronic Nurse Calling Audits Regular testing and auditing services for nurse call systems to ensure liability compliance, with automated reporting on alarm occurrences and equipment communication verification for accreditation support.
• Consultancy and Accreditation Services Project scoping, business process design, system design, and project management support for nurse call system implementations, including aged care accreditation support and consultancy for healthcare facility operators.

Quantifiable outcome

• Zero additional RTLS infrastructure cost when integrated with IP Nurse Call system
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• TunstallminorStrategic or Co-development Partner · 1 January 1988CareTech founder Jan Eric Larson developed the Attendo protocol for medical alarm dialers and sold this to Tunstall in the UK. After ending his relationship with Tunstall, Bob Ryan became the CareTech distributor for Australia and New Zealand.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Ascom: Ascom is a global provider of healthcare communications, including nurse call, mobile workflows and RTLS. A broader incumbent whose healthcare division overlaps with CareTech's nurse call and messaging products.
• Tunstall Healthcare: Tunstall is a global telecare and healthcare communications provider; it acquired the Attendo protocol originally developed by CareTech's founder. Comparable technology heritage and overlapping nurse call / telehealth monitoring product lines.
• Honeywell Building Technologies: Honeywell offers patient communication systems and integrated building management platforms that compete with CareTech's RTM middleware in hospitals and large aged care campuses.

Emerging players

• Sonitor Technologies: Sonitor provides ultrasound-based RTLS for healthcare, with focus on indoor positioning accuracy in hospitals. Comparable technology overlap with CareTech's RTLS offering.
• CenTrak: CenTrak specialises in healthcare-grade RTLS for staff, patient and asset tracking; competes directly with CareTech's RTLS product line as a focused emerging player.

Direct peers

• Critical Alert Systems: Critical Alert Systems provides nurse call and clinical communications middleware for hospitals, offering a software-led, vendor-agnostic platform similar in spirit to CareTech's RTM middleware.
• West-Com Nurse Call Systems: West-Com manufactures nurse call and wireless communication systems for hospitals and long-term care. Similar mid-sized player offering IP-based nurse call solutions to healthcare facilities.
• Rauland (AMETEK): Rauland, part of AMETEK, is one of the largest global manufacturers of nurse call and clinical communications systems for healthcare facilities. Directly competes with CareTech on core nurse call functionality and IP architecture.
• TekTone: TekTone designs and manufactures nurse call, wanderer tracking and emergency call systems for healthcare and senior living. Comparable product portfolio in nurse call hardware and resident tracking.
• Austco Communication Systems: Australian-headquartered designer and manufacturer of nurse call and clinical communications systems for hospitals and aged care. Closest direct peer to CareTech, competing in the same IP-based nurse call and aged care market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/caretech-systems
• Xx.com/CareTechAU

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CareTech