What Orleans County does

Orleans County, NY is a county government entity and political subdivision of the State of New York, headquartered in Albion and serving an estimated 40,000 residents within Orleans County's geographic boundaries. It delivers mandated municipal services across multiple departments, including the County Legislature, Treasurer, Clerk, Sheriff, District Attorney, Public Defender, Public Works, Job Development Agency, Office for the Aging, Social Services, Veterans Services, Real Property, and Elections. Core functional areas include public safety and emergency management, community health (delivered jointly with Genesee County through the GO Health partnership), workforce development, senior care, property tax administration, vital records, DMV transactions, and land records management.

The county operates a digital services platform powered by a Revize CMS website with integrated third-party systems for payments (Xpress-Pay, charging a 2.85% + $0.40 per-transaction processing fee), real property data (Schneider Corporation), land records (NY Land Records portal), and translation (Google Translate in 50+ languages). Internal IT infrastructure consists of standard enterprise tools — Sophos VPN Portal for secure remote access, Microsoft 365 Webmail with multi-factor authentication, and a SharePoint-based OCINFO intranet. Resident communication channels include the official website, a Facebook page, the eNotify email/text alert system, and a dedicated tourism website (orleanscountytourism.com).

Revenue is generated through property taxes, various county fees (DMV, recording, permits), and federal and state program funding. The county does not operate as a commercial enterprise and has no disclosed revenue figures. Notable recent strategic actions include the 2020 consolidation of the Genesee-Orleans Weights & Measures departments (saving an estimated $54,000 annually), the 2025 County Finance Officer of the Year award to Treasurer Kim DeFrank, and ongoing partnerships with NACo, Orleans/Niagara BOCES, Community Action of Orleans and Genesee, Pathstone Corporation, and GLOW One Stop Career Centers for workforce development and community services.

Name

Orleans County

Legal name

Orleans County, NY

Website

https://orleanscountyny.gov

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Orleans County, NY is a county government headquartered in Albion, serving approximately 40,000 residents with mandated municipal services including tax administration, public safety, health services, workforce development, senior care, and DMV transactions, funded through property taxes and state and federal program funding.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Public Health Programs (92312), Administration of Housing Programs, Urban Planning, and Community Development (925)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industry

Taxpayer Services, Education & Outreach (BPAIADAM)

Keywords

• County government services
• Local public administration
• Property tax payment
• Public records access
• Community services

Headquarters

HQ city

Albion

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels2 records

Marketing channels4 records

Core offering

Orleans County is a county government providing public administration and community services to its residents, businesses, and visitors. It delivers mandated services including court administration, property tax collection, real property records, public health, social services, veterans services, DMV services, emergency management, and economic development through its Job Development Agency. The county also operates digital self-service channels such as online tax payment, property records search, land records access, eNotify alerts, and a citizens request center.

Product overview

Orleans County provides a unified digital services platform offering residents access to administrative government services. The core offering consists of department-based service modules including tax collection and payment processing, real property records access, motor vehicle services, land records, workforce development through the Job Development Agency, and resident communication tools. Services are accessible through a Revize-powered website with integrated third-party platforms for payments (Xpress-Pay), property data (Schneider Corp), and translation (Google Translate).

Differentiator

Problem solved

Functional benefit

Products and services

• Online Tax Payment (Xpress-Pay) Web-based property tax payment portal powered by Xpress-Pay, allowing county residents to pay property taxes online. Includes a convenience fee of 2.85% + $0.40 per transaction.
• Real Property Records Search Online searchable database of real property records hosted by Schneider Corp, providing parcel and property information to residents, businesses, and realtors.
• Online Land Records Search Online portal provided by the New York State Archives and Records Administration for accessing Orleans County land records (deeds, mortgages, liens).
• Orleans County Job Development Agency Services Workforce development and economic development services provided by the county's Job Development Agency, supporting job seekers, employers, and workforce training programs.
• eNotify Alerts System Subscription-based notification system that allows residents to sign up for emergency alerts, community updates, and government notifications.
• Citizens Request Center Online platform enabling residents to submit requests, reports, and inquiries to the county government for action and follow-up.
• DMV Services Local Department of Motor Vehicles office providing vehicle registration, driver's license services, and related transactions for county residents.
• Public Health Services Public health programs including environmental health, disease prevention, immunizations, and health education services for county residents.
• Veterans Service Agency Services assisting veterans with federal and state benefits claims, advocacy, and access to support programs.
• Office for the Aging Services Programs and services supporting senior citizens, including nutrition programs, in-home services, and aging-related support.
• Emergency Management Services Emergency preparedness, response coordination, and disaster management services for the county.
• Sophos VPN Portal Secure virtual private network portal allowing remote county employees to access internal systems and files.

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• GO Health (Genesee-Orleans County Health Departments)coreStrategic or Co-development PartnerJoint health department partnership between Genesee and Orleans Counties providing unified public health services, emergency management, mental health services, and community health programs including the GO Adventure Challenge wellness initiative.
• GLOW One Stop Career CenterscoreStrategic or Co-development PartnerRegional workforce development partnership providing career services to veterans and residents, offering priority of service to veterans and their eligible spouses for jobs and training programs.
• NACo (National Association of Counties)minorStrategic or Co-development PartnerOrleans County participates in NACo conferences and committees, sharing best practices with county leaders across the U.S. and engaging in federal policy discussions affecting counties.
• Orleans Economic Development AgencycoreStrategic or Co-development PartnerResource agency providing assistance to businesses looking to grow, expand, or relocate to Orleans County, NY.
• Community Action of Orleans and GeneseecoreStrategic or Co-development PartnerCommunity action agency providing child care resource and referral services, migrant and seasonal farmworker programs, and various community development services in Orleans and Genesee counties.
• Orleans/Niagara BOCEScoreStrategic or Co-development PartnerBoard of Cooperative Educational Services providing shared educational programs, career and technical education, and workforce development services to Orleans and Niagara counties.
• Pathstone CorporationminorStrategic or Co-development PartnerMigrant and Seasonal Farmworker Programs and Returning-Reentering Citizens services provider with offices in Albion and Rochester, NY.

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• Erie County, NY: Large Western New York county centered on Buffalo. Provides the full range of county services that Orleans County does, plus many more specialized programs, but operates at far greater scale and complexity.
• Monroe County, NY: Much larger upstate New York county centered on Rochester. Offers the same broad county-government functions but at significantly greater scale, with more specialized programs and a more urban service mix.

Direct peers

• Cattaraugus County, NY: Rural Western New York county of similar character delivering the same core county-government services. Highly comparable operating environment and service scope.
• Allegany County, NY: Small rural Western New York county with comparable population and service portfolio. Operates the same broad county-government functions under similar fiscal constraints.
• Seneca County, NY: Small Finger Lakes county delivering an essentially identical set of county-government services to a similarly sized rural population. Direct functional comparison to Orleans County.
• Wyoming County, NY: Small rural Western New York county with similar population size and economic profile. Provides an essentially identical menu of county services and faces the same rural demographic pressures as Orleans County.
• Livingston County, NY: Small rural Finger Lakes county that delivers the same broad suite of municipal and human services as Orleans County. Comparable scale and demographic profile.
• Genesee County, NY: Genesee County is Orleans County's primary cross-county partner — the two jointly operate GO Health, Weights & Measures, and the GO Adventure Challenge. It is a directly comparable small rural Western New York county government offering the same suite of services.
• Niagara County, NY: Neighboring Western New York county that delivers the same core county-government functions (health, social services, public works, sheriff, clerk). Comparable in service mix though larger and more suburban/industrial than Orleans.
• Wayne County, NY: Finger Lakes rural county with comparable population (~40,000) and service portfolio. Directly comparable on county-government functions including public health, workforce development, and property tax administration.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/OrleansCountyGovNY
• LinkedInlinkedin.com/company/orleans-county-sheriff

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Orleans County