Mets

What Mets does

Mets is a privately-held Chilean contact center and customer service solutions provider headquartered in Santiago, Chile, founded in 2010. The company operates three integrated service lines: inbound customer service and contactability management, outbound automated calling campaigns and CATI surveys for market research, and proprietary omnichannel technology platform licensing. Mets serves enterprise clients across financial services (Caja Vecina), education (AIEP), technology (Sonda), and telecommunications (Claro), providing both managed services and technology access under custom pricing arrangements.

The company's technical foundation is a proprietary omnichannel platform that integrates telephony, email, SMS, web chat, WhatsApp, and social media into a unified interaction management system. The platform features drag-and-drop low-code workflow configuration, real-time agent supervision with live listening and coaching, downloadable and customizable reporting with graphical alerts, and 100% call recording for quality control. These capabilities support rapid adaptation to client operational needs without requiring custom development. The omnichannel architecture enables unified visualization of service indicators across channels, addressing fragmentation in multi-channel customer communication.

Mets generates revenue through three streams: managed inbound customer service (operational BPO), outbound professional services (automated calls and CATI market research surveys), and recurring technology platform licensing. The go-to-market is direct enterprise sales within Chile, supplemented by published case studies and testimonials from named clients. The company employs 101–250 people, is led by General Manager Claudia Marchant with Operations led by Solange Godas and Technology led by Juan Guajardo, and operates as a closely-held private entity with no disclosed external investors, funding rounds, or parent company structure.

Name

Mets

Legal name

Mets

Website

https://mets.cl

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Contact Center Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industry

Customer Experience (CX) Quality, Training & Workforce Management (WFM) (BPAAAAAJ)

Keywords

• Contact center services
• Omnichannel customer engagement
• CATI survey solutions
• Inbound call handling
• Outbound telemarketing

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Inbound Customer Service: Specialized customer attention services handling incoming communications, providing rapid visualization of indicators per channel
2. Outbound Services: Robotized calling campaigns and survey services (CATI) for quantitative market research studies
3. Technology Platform Licensing: Access to omnichannel platform for campaign management, real-time supervision, and reporting capabilities

Distribution channels1 record

Marketing channels5 records

Core offering

Mets provides contact center and customer service solutions through three service lines: Inbound (customer attention, contactability, and multi-channel inbound call handling), Outbound (automated/robotized calling campaigns and CATI market research surveys), and Tecnología (a proprietary omnichannel platform for unified management of telephony, email, SMS, webchat, WhatsApp, and social media interactions with drag-and-drop workflow configuration, real-time supervision, 100% call recording, and customizable reporting).

Product overview

Mets is a contact center solutions provider offering a unified omnichannel platform alongside three core service offerings: Inbound (customer service and contactability), Outbound (automated calls and surveys), and Tecnología (technology solutions). The platform enables integration of multiple communication channels including telephony, email, SMS, webchat, WhatsApp, and social media, with features for flow configuration, real-time supervision, reporting, and quality control through recorded interactions.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound Customer Service

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators2 records

Recent moves3 records

Expansion highlights1 record

Broad incumbents

• Foundever: Global CX and BPO provider (formerly Sitel) with established Latin American operations. Provides inbound, outbound, and digital CX solutions comparable to Mets' offering, but with broader geographic reach and enterprise scale.
• Alorica: Global CX solutions and BPO provider with nearshore and Latin American delivery capabilities. Provides inbound, outbound, and digital customer engagement services that overlap with Mets' offering for enterprise clients in the region.
• Concentrix: Large global CX solutions provider with significant Latin American delivery presence. Overlaps with Mets across omnichannel customer service, outbound, and CX technology for enterprise clients in verticals like financial services and telecom.
• Teleperformance: Global CX and contact center leader with deep operations in Chile and across Latin America. Competes with Mets for the same enterprise customer base but at vastly greater scale and with broader service and technology offerings.
• Genesys: Global leader in CCaaS and customer experience orchestration platforms. Competes with Mets' proprietary omnichannel platform at the technology layer, often as the underlying stack that Mets-style BPOs or in-house teams deploy in Latin America.

Emerging players

• Talkdesk: Cloud-native CCaaS provider with growing Latin American enterprise footprint. Offers an AI-enabled omnichannel contact center platform that competes with Mets' proprietary technology stack for the same enterprise CX modernization budgets.

Direct peers

• Unisono: Chile-headquartered contact center and BPO provider serving Chilean and Latin American enterprises. Directly comparable to Mets in geographic focus, target customers, and inbound/outbound CX service portfolio.
• Konecta: Spanish-origin BPO with significant Latin American operations delivering inbound, outbound, and digital CX services. Comparable to Mets in its blended managed-services-plus-technology positioning for enterprise customers across Spanish-speaking markets.
• Atento: Brazil-headquartered multinational BPO and contact center operator with a major Latin American footprint across Spanish-speaking markets. Directly comparable to Mets in offering inbound customer service, outbound campaigns, and CX technology for enterprise clients in the region.
• Apex America: Argentina-based contact center and CX BPO with operations across Latin America, including Chile. Comparable to Mets in offering omnichannel customer service, outbound campaigns, and CX technology to enterprise clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/mets
• Facebookfacebook.com/mets
• Instagraminstagram.com/mets
• LinkedInlinkedin.com/company/metscl

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mets