National Truck Emergency Road Service

What National Truck Emergency Road Service does

National Truck Emergency Road Service is a privately held commercial vehicle roadside assistance and mobile preventative maintenance provider founded in 1990 and headquartered in Auburn, United States. The company operates an asset-light dispatch model that connects commercial fleet operators, owner-operators, logistics companies, and heavy equipment operators with a contracted vendor network of 60,000+ (some sources cite 70,000+) ASE-certified technicians across the USA, Canada, Puerto Rico, Mexico, Alaska, and Hawaii. Services span emergency roadside assistance (jump starts, winch-outs, lockouts, fuel delivery), towing and recovery, mobile truck and trailer repairs, tire services, fleet maintenance programs, and preventative maintenance. Customers reach the company via a 24/7 toll-free line staffed by trained Technical Service Advisors or through the website and mobile app.

The underlying technology stack comprises a centralized vendor database for matching service requests to qualified technicians based on location, specialty, and availability; a mobile application that provides real-time GPS tracking of dispatched technicians and ETA updates; and an electronic invoicing system that consolidates billing centrally. Each dispatch involves Technical Service Advisors comparing price quotes and ETAs from three prescreened local vendors to establish wait times and costs. The company has operated continuously for over 30 years and self-positions as 'America's #1 Roadside Assistance & Mobile Preventative Maintenance,' though no awards, patents, or third-party validations of this claim are disclosed.

Revenue is generated through two primary streams: usage-based billing for emergency and on-demand services (towing, repairs, tire work, fuel delivery), and subscription-based preventative maintenance packages offered at annual, semi-annual, or quarterly intervals to commercial fleet customers. Pricing is opaque (quote-based per incident), no membership, enrollment, or sign-up fees are charged, and all billing is handled centrally through the vendor network. The company operates with a small internal team (11–50 employees) and has no disclosed funding rounds, parent company, or institutional investors.

Name

National Truck Emergency Road Service

Legal name

National Truck Emergency Road Service

Website

https://nationaltruckservice.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

National Truck Emergency Road Service is a commercial vehicle roadside assistance and mobile preventative maintenance provider founded in 1990, dispatching 60,000+ ASE-certified vendors across North America via 24/7 call centers to serve fleet operators and owner-operators.

Ownership category

akta.pro rank

Product category

Commercial Fleet Roadside Services

NAICS

Motor Vehicle Towing (488410), Support Activities for Road Transportation (4884)

SIC

Services-Automotive Repair, Services & Parking (7500), Terminal Maintenance Facilities For Motor Freight Transport (4231)

akta.pro primary industry

Mobile Heavy-Duty Repair & Roadside Assistance (On-Site Service) (TLAKABAN)

akta.pro secondary industries

Heavy-Duty Truck & Bus Mobile Repair & Roadside (TLAKAFAB), Tire, Wheel-End & Alignment Service (HD-Specific) (TLAKABAM), Roadside Assistance & Breakdown/Recovery Services (THAIANAI)

Keywords

• Commercial roadside assistance
• Truck towing services
• Mobile truck repair
• Fleet maintenance services
• Emergency vehicle services

Headquarters

HQ city

Auburn

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Emergency Roadside Services: On-demand emergency services including jump starts, towing, winch-outs, fuel delivery, tire services, and lockout services. Billed per service incident with centralized invoicing through the vendor network.
2. Fleet Maintenance Programs: Annual, semi-annual, and quarterly preventative maintenance packages tailored for commercial fleets. Provides scheduled maintenance services including routine services, safety checks, and DOT inspections at discounted rates through the vendor network.
3. Mobile Truck and Trailer Repairs: On-site mobile repair services for light, medium, and heavy-duty trucks, vans, and trailers. Services include trailer repairs for reefers, axles, lift gates, and landing gear.
4. Towing and Recovery Services: Light to heavy-duty towing, equipment transport, winch-outs, and disaster recovery services. Also includes secure storage and maintenance of vehicles.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

National Truck Emergency Road Service provides 24/7 emergency roadside assistance, mobile truck and trailer repairs, towing and recovery, tire services, fuel delivery, locksmith services, and preventative maintenance for commercial trucks and fleets across the USA, Canada, Puerto Rico, Mexico, Alaska, and Hawaii. The company centrally dispatches ASE-certified vendors from a network of 60,000+ technicians in response to customer calls, with no membership, enrollment, or sign-up fees required.

Product overview

National Truck Emergency Road Service operates as a unified platform providing 24/7 emergency roadside assistance and mobile preventative maintenance for commercial trucks and fleets. The company connects fleet operators with a nationwide network of over 60,000 ASE-certified vendors through a single-point-of-contact model staffed by live Technical Service Advisors. The core product is the service network itself, supported by a mobile app for technician tracking and centralized billing. Services span emergency roadside assistance, mobile truck repairs, mobile PM services, towing and recovery, tire services, fleet maintenance, preventative maintenance, trailer repairs, fuel delivery, and locksmith services. No membership, enrollment, or sign-up fees are charged.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Roadside Assistance

Quantifiable outcome

• Response time target: technician on-site within 1 hour of dispatch
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• TruckPro: Distributor of heavy-duty truck parts and provider of repair services through a network of stores across the United States. Comparable to NTERS as both serve the heavy-duty commercial trucking aftermarket with parts and service, though TruckPro is parts-anchored rather than dispatch-aggregator-led.
• WheelTime Network: A network of independently-owned heavy-duty truck repair facilities across North America that provides standardized service to commercial fleet customers. Directly comparable to NTERS as both aggregate independent heavy-duty repair providers into a single branded service network for fleet buyers.
• Rush Enterprises: Largest network of commercial truck and bus dealerships in North America, providing new and used truck sales plus a full-service network of dealerships performing heavy-duty repairs and mobile service. Comparable to NTERS as a commercial vehicle service provider with multi-location capability for fleet customers.
• TravelCenters of America (TA): Operates a nationwide network of truck stops and travel centers that include truck repair, tire, and roadside services for commercial drivers. Comparable to NTERS as both provide roadside and maintenance services to the same commercial trucking customer base at a national scale.
• Velocity Vehicle Group: Commercial truck dealership and service network with multi-location heavy-duty repair and parts capabilities serving fleets. Comparable to NTERS as a multi-site provider of heavy-duty truck service with fleet-oriented contractual offerings.
• FleetPride: One of the largest independent heavy-duty truck parts and service providers in North America, operating a network of service locations and a heavy-duty aftermarket parts distribution network. Highly comparable to NTERS as both serve commercial trucking fleets with roadside and shop-based repair capabilities.

Emerging players

• Love's Travel Stops: National travel stop chain offering truck tire care, light mechanical service, and roadside support for commercial drivers at locations across the highway system. Comparable to NTERS through its commercial vehicle roadside and light service offerings, though Love's is primarily a fuel and hospitality retailer with service as a complement.

Broad incumbents

• Geotab: Leading commercial telematics and fleet management platform offering vehicle tracking, driver behavior, and increasingly integrated maintenance and service dispatch capabilities. Comparable to NTERS as both serve commercial fleet operators with tools that improve vehicle uptime, though Geotab is software-led and NTERS is service-led.
• Pilot Flying J: Largest operator of travel centers in North America, offering truck repair, tire care, and roadside assistance as part of a broader fuel, hospitality, and retail platform. Comparable to NTERS through its truck service and roadside offerings, though it operates within a much larger fuel-and-retail business model.
• Samsara: IoT and fleet operations platform providing telematics, equipment monitoring, and asset tracking for commercial fleets, with adjacent maintenance workflow features. Comparable to NTERS in target customer (commercial fleets) and value proposition (reducing downtime), though delivered via software and sensors rather than a physical service network.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/nationaltruckemergencyroadservices

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about National Truck Emergency Road Service