Artel

What Artel does

Artel Srl is an Italian business telecommunications provider headquartered in Mestre (Venice), founded in 1994 and operating as a privately held Società a responsabilità limitata. The company delivers integrated connectivity, voice, and on-premise/cloud PBX services to small and medium-sized businesses across Italy, supported by ROC registration #22910 held since 2012 and a Ministry of Economic Development voice reseller authorization.

Its product portfolio is built around four pillars: cloud and traditional PBX systems (Centralino Cloud at €32/month for five extensions, plus maintenance of legacy Samsung, Alcatel, and Panasonic systems); fiber and copper connectivity via FTTC (200 Mbps at €39/month), FTTH Lite (up to 2.5 Gbps at €34/month), and full FTTH (€52/month); a Voice over IP service with flat-rate (€22/month) and prepaid consumption (€71/year) tariffs; and complementary WiFi network design and IP/analog video surveillance installations. The underlying technology stack combines standardized VoIP, FTTC/FTTH fiber, and IP-based surveillance rather than proprietary platforms.

Artel makes money predominantly through recurring monthly subscriptions for connectivity, voice, and cloud PBX, supplemented by one-time installation fees and hardware sales (e.g., IP phones). It goes to market via a consultative direct sales motion ([email protected], phone +39 041 5420364) targeted at Italian SMBs, augmented by a channel and certification ecosystem anchored by a top-tier Zyxel Gold Partnership alongside Yeastar, Samsung, and Alcatel alliances. The company employs 11–50 people, operates from a single office, and reports no disclosed revenue, funding, or institutional ownership.

Name

Artel

Legal name

Artel Srl

Website

https://arteltelefonia.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Artel Srl is an Italian SMB-focused telecommunications provider offering cloud and traditional PBX systems, FTTC/FTTH fiber connectivity, VoIP voice services, WiFi networking, and video surveillance to small and medium businesses, primarily in the Mestre/Venice region and across Italy.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Telephone Apparatus Manufacturing (33421)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)

akta.pro secondary industry

Incumbent Local Exchange Carriers (ILECs) (HDAIABAA)

Keywords

• Cloud PBX systems
• Business internet connectivity
• VOIP voice services
• Structured cabling services
• Video surveillance systems

Headquarters

HQ city

Mestre

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Cloud PBX Subscriptions: Monthly subscription fees for cloud telephone systems, including extensions, simultaneous calls, messaging, and operator services. Priced at €32/month for 5 extensions package.
2. Connectivity Services: Monthly fees for internet connectivity via FTTC and FTTH technologies, with various speed tiers ranging from €34 to €52 per month.
3. Voice Services: Monthly voice service fees including flat rate plans (€22/month) and prepaid consumption plans (€71/year), covering fixed and mobile calls in Italy with optional number portability.
4. Installation and Setup Services: One-time fees for installation and configuration of telecommunications infrastructure including WiFi networks, PBX systems, and video surveillance.
5. Hardware Sales: Sale of telecommunications hardware including IP phones, with customers able to reuse their existing IP phones on the cloud PBX system.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Artel installs and provides assistance on WiFi networks, traditional and cloud-based telephone systems (PBX), video surveillance systems, and supplies connectivity services via FTTC, FTTH, and VOIP technologies. The company also handles structured cabling for businesses, delivering end-to-end service from pre-sales consultation through installation to post-sale support. Founded in 1994, Artel serves Italian small and medium-sized businesses with a single integrated vendor approach to digital communications.

Product overview

Artel is a telecommunications and IT services company founded in 1994, offering an integrated portfolio of business communication solutions. The core offerings include: Centralino Cloud (cloud PBX with virtual extensions), traditional PBX systems (Samsung, Panasonic, Alcatel), connectivity services (FTTC, FTTH Lite, FTTH fiber), Servizio Voce VOIP (voice services with flat-rate and prepaid options), WiFi network systems, and videosurveillance. These products work together to provide businesses with unified communications, internet connectivity, and physical security solutions, supported by structured cabling services.

Differentiator

Problem solved

Functional benefit

Products and services

• Centralino Cloud (Cloud PBX) Cloud-based PBX phone system for businesses supporting on-site, remote, and mobile workers. Includes 5 extensions, 5 concurrent calls, messaging services, auto-attendant, and web control panel, with multi-site capability and instant activation. Supports IP phones, tablets, and smartphones; priced at €32/month for the 5-extension package.
• FTTC Internet (Fiber-to-the-Cabinet) Fiber-to-the-cabinet broadband service for businesses with download speeds up to 200 Mbps and upload speeds up to 20 Mbps. Includes 1 static IP address with options for additional IPs and LTE backup service; priced at €39/month.
• FTTH Lite (Fiber-to-the-Home Lite) Fiber-to-the-home connectivity service offering download speeds up to 2.5 Gbps and upload speeds up to 500 Mbps, with option for additional static IP address; priced at €34/month.
• FTTH (Fiber-to-the-Home Full) Full fiber-to-the-home connectivity service with premium speeds and dedicated bandwidth for business requirements; priced at €52/month.
• Servizio Voce (VOIP Voice Service) Voice over IP service for businesses with flat-rate and prepaid tariff options. Includes number portability from other operators, unlimited fixed-line minutes in Italy, and starting from 1000 mobile minutes. VOIP numbers follow users anywhere, including during internet connection interruptions.
• Sistemi WiFi (WiFi Network Systems) Custom WiFi network design, installation, and support services for businesses. Includes traffic analysis, coverage planning, and device capacity management dimensioned based on traffic quality, coverage areas, and number of connected devices.
• Videosorveglianza (Video Surveillance) IP and analog video surveillance systems with network cameras and NVR/DVR recording capabilities for businesses. Supports PC and mobile device management via software and apps, including night vision functionality for asset protection.
• Centralini Telefonici Tradizionali (Traditional PBX Systems) Maintenance, support, and integration services for traditional PBX systems from Samsung, Panasonic, and Alcatel. Includes the ability to interface traditional PBX systems with VOIP lines via gateways for incremental modernization.

Quantifiable outcome

• Cloud PBX with 5 extensions and 5 simultaneous calls for €32/month
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• ZyxelcoreTechnology or IntegrationGold Partner status representing the best partners with strong historical collaboration with Zyxel, technically prepared and certified for installation of solutions. Zyxel provides networking equipment including WiFi infrastructure.
• YeastarcoreTechnology or IntegrationYeastar PBX and unified communication solution partner, available as hardware, software, and cloud. Systems designed for reliability and recommendation.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• 3CX: 3CX is a global cloud and on-premise PBX provider widely deployed by Italian SMB resellers and integrators. It competes with Artel's cloud PBX offering and is often one of the underlying technology choices available to similar SMB-focused telecom resellers.
• VOIspeed: VOIspeed is an Italian cloud PBX and unified communications provider targeting SMBs with hosted PBX, VoIP trunks, and collaboration tools. It directly competes with Artel's Centralino Cloud product in the same Italian SMB segment.
• TWT (Telecomunicazioni Italia): TWT is a Milan-based Italian B2B telecom operator offering cloud communications, fiber connectivity, VoIP, and managed services to SMBs and enterprises. Its product mix (cloud PBX, fiber, voice) closely mirrors Artel's offering, making it a directly comparable Italian SMB-focused telecoms peer.

Broad incumbents

• Tiscali: Tiscali is an Italian ISP and VoIP operator offering FTTH/FTTC broadband, VoIP, and business connectivity services. It targets the same Italian SMB and prosumer connectivity segment as Artel and competes directly on FTTH/FTTC pricing.
• Fastweb: Fastweb is one of Italy's largest fixed-line and fiber operators, offering FTTH, FTTC, VoIP, cloud communications, and business connectivity to SMB and enterprise customers. It competes head-on with Artel's connectivity and unified communications stack but at significantly greater scale with owned infrastructure.
• Colt Technology Services: Colt is a European B2B connectivity and voice services provider offering fiber, SIP trunking, and cloud communications to SMBs and mid-market. While not Italian-domiciled, it competes for the same European SMB VoIP and connectivity wallet and represents the kind of pan-European scale Artel lacks.
• TIM (Telecom Italia): TIM is Italy's incumbent telecommunications operator offering fixed-line, FTTH, mobile, cloud, and managed business services. It serves the same SMB and mid-market segment as Artel, with overlapping products (fiber, VoIP, PBX solutions) and substantially larger distribution and pricing power.
• Vodafone Italia: Vodafone Italia is a major mobile and fixed operator providing fiber, VoIP, and unified communications to Italian businesses. Its 'Vodafone One' style converged offerings for SMBs directly compete with Artel's bundled PBX, connectivity, and voice stack.
• WindTre: WindTre is one of Italy's largest mobile and converging fixed-mobile operators with growing SMB offerings including fiber and VoIP services. It competes with Artel for Italian SMB telecommunications wallet share, particularly on bundled connectivity and voice.

Regional players

• EOLO: EOLO is an Italian fixed-wireless access (FWA) broadband provider focused on SMBs and underserved areas, particularly in Northern Italy. It competes with Artel on SMB connectivity, especially where fiber is unavailable, but with a different last-mile technology.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/arteltelefonia

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Artel