What VOIspeed does

VOIspeed Ltd is a UK-based, privately held provider of cloud business telephone systems (cloud PBX) sold primarily to small and medium businesses with 2–100 extensions. Founded in 2006 and headquartered in St Albans, Hertfordshire, the company offers a unified communications platform branded VOIspeed UCloud that delivers voice, video conferencing, chat, desktop sharing, call recording, hunt groups, conference calling, and CRM-integrated contact-centre functionality across Windows, iOS, Android, and Mac clients via its multi-platform User Interface and a mobile app.

Underpinning the service is a proprietary multi-process architecture called Atom, which isolates switchboard processes for stability and continuity. Feature depth includes a GDPR compliance panel (EU 2016/679), PCI DSS-compliant payment processing for contact centres, predictive dialling that claims up to 30% agent-time savings, and an Integra/API framework enabling event-triggered integration with third-party software. Mobile connectivity is delivered through a strategic partnership with Three UK (SIM cards, data tiers), and CRM/accounting integrations are built with TeamSystem CRM and Reviso.

The company generates revenue primarily through per-user monthly subscriptions (12/24/36-month contracts at £14.99–£19.99/user/month), with ancillaries for call recording, call intrusion, additional numbers, fax-to-email, and extended recording storage. Distribution is hybrid: a UK-wide channel partner network of IT support companies, software providers, and telephony resellers (from London to Scotland) is supplemented by a small in-house direct sales team. Per company FAQs, the technology is deployed across more than 7,000 businesses and over 100,000 users, serving verticals including healthcare, legal, financial services contact centres, and creative production. Management disclosure is limited to a single director (Giuseppe Venturini) and named technical staff; no funding rounds or external investment are recorded.

Name

VOIspeed

Legal name

VOIspeed Ltd

Website

https://voispeed.co.uk

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

VOIspeed is a UK-based provider of cloud business phone systems (UCloud PBX) for SMBs with 2–100 extensions, delivering voice, video, chat, CRM-integrated contact-centre tools, and mobile services via a partner-direct channel model across the UK.

Ownership category

akta.pro rank

Product category

Cloud Business Phone Systems (Hosted PBX / Unified Communications)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Telecommunications Resellers (517121)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), VoIP Access & ITSP Services (HDAIAHAD), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

Keywords

• Cloud phone systems
• Hosted PBX platforms
• Unified communications
• Contact centre solutions
• Business VoIP services

Headquarters

HQ city

Stevenage

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Cloud Phone System Subscriptions: Monthly subscription fees for cloud telephone system with pricing tiers based on contract length (12, 24, 36 months). Includes technical support, ongoing product updates, software (Win/iOS/Android/Mac), unlimited calls to UK landlines and main UK mobiles, and one Yealink phone per user.
2. Additional Services: Additional charges for automatic call recording (£4.99/m), call intrusion & training (£49.99/m), additional phone numbers, international numbers, fax to email (£9.99/m), conference call rooms, number porting, and outbound CLI.
3. Mobile Services: Mobile phone services in partnership with Three, including unlimited voice and SMS (UK & EU) with data options ranging from 4GB to 20GB. Monthly recurring charges from £13.99/m.
4. Hardware Sales: Sale of IP phones (Yealink T-31P included with subscription). Additional phones available for purchase. Phones become customer's property at end of contract.
5. Setup Fees: Setup charges for phones not supplied by VOIspeed (£20 per item) and various porting and configuration changes.
6. Call Recording Storage: Call recordings stored for up to 1 month free. Extended storage available at £50/month per 500GB.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

VOIspeed sells and supports a cloud-based business telephone system, branded VOIspeed UCloud, which is a hosted PBX with a multi-platform user interface (Windows, iOS, Android, Mac) and a mobile app that turns smartphones into office extensions. The offering bundles voice, video conferencing, desktop sharing, chat, call recording, conference calls, hunt groups, call reporting, CRM integration, predictive dialling for contact centres, and a GDPR compliance panel, with mobile connectivity supplied in partnership with Three UK.

Product overview

VOIspeed offers a unified cloud business phone system centered on the VOIspeed UCloud platform. The core offering consists of the UCloud PBX (cloud telephone system) paired with the multi-platform UCloud User Interface (available on Windows, iOS, Android, and Mac) and the VOIspeed Mobile App. The platform is enhanced by contact centre solutions including CRM integration, predictive dialling, and PCI DSS compliant payment processing. Additional modules include video conferencing with desktop sharing, chat function, call recording, conference calling, hunt groups for call routing, GDPR compliance tools, and mobile services via Three UK partnership. Integration with Reviso accounting software and TeamSystem CRM extends functionality into adjacent business processes.

Differentiator

Problem solved

Functional benefit

Brands

• VOIspeed UCloud: Cloud-based telephone system platform offering business phone features, video conferencing, desktop sharing, chat, and CRM integration.
• VOIspeed App

Products and services

• VOIspeed UCloud (cloud PBX) Cloud-based business telephone system (hosted PBX) providing voice, video, chat, desktop sharing, CRM integration and team collaboration accessible via web, desktop and mobile clients for UK SMBs and contact centres.
• UCloud User Interface (multi-platform client) Multi-platform software client for Windows, iOS, Android and Mac that lets users manage phone services, make and receive calls, and access video conferencing, chat, call recording and CRM features from laptops, tablets and mobile devices.
• VOIspeed Mobile App iOS and Android mobile app that converts a smartphone into an extension of the VOIspeed business phone system, displaying the office number and using the company bundle even when abroad.
• Contact Centre Solutions Suite of contact centre tools including CRM integration, predictive dialling (saving up to 30% of agent time), PCI DSS compliant credit card processing, and real-time hunt group monitoring, for contact centres in sectors such as finance, travel and retail.
• Business Phone Systems for SMBs Cloud phone systems for small businesses that unify remote offices and workers, with central phone books, call reporting, business opening hours configuration and IVR capabilities.
• Mobile Services (Three UK partnership) Mobile connectivity services supplied via partnership with Three UK, offering SIM cards with unlimited voice and SMS (UK & EU) and data packages of 4GB, 10GB and 20GB bundled on the customer's VOIspeed invoice.
• PCI DSS Compliant Payment Processing for Contact Centres Payment card industry data security standard compliant credit card processing for contact centres, enabling secure payment collection during phone calls.

Quantifiable outcome

• Predictive dialling can save each contact centre agent up to 30% of time between starting a phone call and speaking to a real person
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability3 records

Feature10 records

Partnerships

Four partnerships are on record, tiered core.

• Fusion TelecomcoreChannel Partner/ Reseller/ DistributorUK IT and telephony reseller. Adam is MD of Fusion Telecom. They sell VOIspeed to increase margins and revenues and make customers more sticky. Target markets include contact centres in finance, travel and retail with 2 to 100 extensions. Have been selling VOIspeed for over 4 years.
• Marshall Info TechcoreChannel Partner/ Reseller/ DistributorTechnical service provider based in central London. Specialises in companies involved in TV and film production. Provides IT support to creative industries using Macs and PCs, SMEs with 5 to 100 users. They inherit large difficult phone systems and move them to VOIspeed platform.
• Strawberry Business SolutionscoreChannel Partner/ Reseller/ DistributorUK reseller partner. Case study demonstrates how they proposed and implemented UCloud for clients. The system enabled solicitors to work remotely during lockdown while maintaining communications with colleagues and clients.
• Three (Mobile Network)coreStrategic or Co-development PartnerPartnership with Three for mobile phone services. Three is a leading carrier offering 99% coverage (combined 3G and 4G network) of outdoor UK population. VOIspeed mobile services can be included in monthly bill, whether SIM card or 20GB data option.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Wildix: Channel-only UCaaS vendor with cloud PBX, video, and collaboration tools aimed at SMBs and mid-market. Comparable product surface to VOIspeed UCloud and similarly distributed through resellers.

Direct peers

• Gamma Communications: UK-headquartered provider of cloud PBX, SIP trunking, and UCaaS to SMBs and mid-market, primarily via channel partners. Closest direct competitor given shared UK focus, partner-led GTM, and overlapping feature set.
• 3CX: Software-based PBX (on-prem and cloud) targeting SMBs and partners globally. Comparable on features (voice, video, chat, CRM integration) and channel-led distribution, though more international and self-hosted by default.
• Mitel: Established UCaaS/communications provider with MiCloud and on-premises PBX, strong UK and European channel presence. Comparable as a competing cloud and hybrid PBX vendor to UK SMBs and partners.

Broad incumbents

• 8x8: Global UCaaS and contact centre provider with cloud PBX, voice, video, and integrated CX. Comparable on product surface (voice, video, contact centre) though larger scale and broader enterprise tilt than VOIspeed.
• RingCentral: Global UCaaS leader offering cloud PBX, voice, video, and contact centre as a unified suite. Overlaps directly with VOIspeed UCloud on SMB and mid-market cloud telephony, but operates at much larger scale with global reach.
• Vonage (now part of Ericsson): UCaaS/CCaaS provider with cloud communications APIs and hosted PBX offerings. Comparable product overlap with VOIspeed UCloud across voice, video, and messaging; significantly larger enterprise customer base.
• Microsoft Teams Phone: Microsoft's bundled PSTN/voice capability inside Microsoft 365. Increasingly competes directly with standalone PBX vendors like VOIspeed, especially for SMBs already on the Microsoft ecosystem.
• BT Cloud Voice: UK incumbent's hosted/cloud voice portfolio for SMBs and enterprises, often sold through partners. Overlaps with VOIspeed on cloud PBX and SIP trunking but benefits from BT's carrier scale and brand.

Regional players

• Daisy Communications: UK-based managed communications provider offering cloud telephony, mobile, broadband, and UCaaS to SMBs. Direct UK competitor with similar channel and direct-sales mix and comparable SMB-focused portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCqFVzM2dF5rMhrmckqcDmQg
• Xx.com/voispeedltd
• Facebookfacebook.com/VOIspeedUK
• LinkedInlinkedin.com/company/voispeed

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VOIspeed