Chesterfield Borough Council

What Chesterfield Borough Council does

Chesterfield Borough Council is a statutory local government authority serving the borough of Chesterfield in Derbyshire, England. It delivers mandated public services — housing (including its own council housing stock), council tax administration, business rates, benefits, planning and building control, environmental health, waste and recycling collection, sports and leisure, and democratic representation — to residents and businesses within its geographic boundary. The council is accountable to local residents through elected councillors and is supervised under the wider UK local government framework, with no parent company or private ownership structure.

The council's primary customer-facing digital product is the "My Chesterfield" portal (myaccount.chesterfield.gov.uk), which consolidates council tax, benefit accounts, bin-collection scheduling, service applications, councillor contact, issue reporting, and payments into a single self-serve interface. Underlying technology is described as standard local government digital infrastructure (website, online portal, contact management) with no disclosed AI/ML capability. Distribution is multi-channel: a physical Customer Service Centre at Town Hall (Rose Hill, S40 1LP), phone (01246 345345), SMS (07960 910264), Careline emergency response, and the 24/7 online portal.

The funding model is not commercial in nature. Resources are drawn from council tax levied on residential properties, business rates on commercial premises, housing rent from council tenants, specific service fees (parking fines, bulky waste, licences, commercial waste), and government grants including UK Shared Prosperity Fund allocations routed through the East Midlands Combined County Authority and Community Infrastructure Levy Neighbourhood Portion receipts. The 2019 Climate Emergency declaration underpins sustainability-focussed procurement and grant programmes (e.g., 2025 Veolia Sustainability Fund grants of up to £1,000–£2,000). Strategic direction is currently oriented around carbon-neutrality targets (organisation by 2030, borough by 2050), digital consolidation, and discretionary community grant programmes delivered through partnerships with Veolia, Derbyshire Wildlife Trust, Derbyshire County Cricket Club, and combined-authority partners.

Name

Chesterfield Borough Council

Legal name

Chesterfield Borough Council

Website

https://chesterfield.gov.uk

Company type

Private

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Chesterfield Borough Council is a UK statutory local government authority delivering housing, council tax, benefits, planning, waste, and environmental services to residents and businesses of the Chesterfield borough in Derbyshire, funded through taxes, rates, and government grants.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Real Estate Agents & Managers (For Others) (6531), Real Estate Operators (No Developers) & Lessors (6510), Non-Operating Establishments (9995)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Parks, Recreation & Cultural Services (BPAIACAI)

Keywords

• Local government services
• Council tax administration
• Waste collection services
• Social housing management
• Planning and building control

Headquarters

HQ city

Chesterfield

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Distribution channels3 records

Marketing channels4 records

Core offering

Chesterfield Borough Council is a UK local government authority delivering statutory public services to residents and businesses in Chesterfield, Derbyshire. Its core offerings include council tax administration, housing management, waste and recycling collection, planning and building control, benefits administration, business rates, environmental health, and the Chesterfield Careline telecare service. The My Chesterfield online portal is the primary digital access point, enabling 24/7 service requests, payments, and account management.

Product overview

Chesterfield Borough Council provides local government services to residents and businesses in Chesterfield, Derbyshire. The primary customer-facing digital service is the My Chesterfield portal, which integrates council tax, benefit accounts, bin collection scheduling, councillor contact, service applications, and issue reporting into a unified online experience. The council offers services across housing, planning, benefits, waste/recycling, sports/leisure, and general administration.

Differentiator

Problem solved

Functional benefit

Products and services

• My Chesterfield My Chesterfield is the council's secure online customer portal that allows residents and businesses to access services, make payments, report issues, track enquiries, and manage council-related tasks digitally on a 24/7 basis. It integrates council tax accounts, benefits accounts, bin collection scheduling, councillor contact, service applications, and issue reporting into a unified online experience.
• Chesterfield Careline Chesterfield Careline is a telecare emergency response service provided by the council for residents requiring personal alarm and emergency contact support. The service operates via the dedicated emergency response number 0300 323 0076 and offers a payment channel for Careline charges.
• Council Tax administration Statutory council tax administration service for residential properties within the Chesterfield borough, including banding, billing, payment, and change of circumstance processing. Available to all borough residents subject to council tax liability.
• Business Rates administration Statutory business rates administration service for commercial premises within the Chesterfield borough, including rate calculation, billing, payment, and relief processing. Targeted at local businesses operating within the borough.
• Bulky waste collection Fee-based collection service for bulky household waste items that cannot be disposed of through normal bin collections. Available to borough residents on a request basis via the My Chesterfield portal.
• Licensing and regulation Statutory licensing service covering licence applications for businesses and individuals operating within the borough. Available to local businesses and residents requiring licences under UK legislation.

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• VeoliacoreStrategic or Co-development Partner · 5 June 2025Veolia, the UK's resource management company, has partnered with Chesterfield Borough Council on the Sustainability Fund. The fund provides grants of up to £1,000 to community groups for environmental and social projects, with £2,000 available per project.
• Derbyshire County Cricket ClubcoreStrategic or Co-development PartnerDerbyshire County Cricket Club and Chesterfield Borough Council have agreed a five-year partnership to host first class county cricket at Chesterfield. The festival of cricket brings significant visitor traffic to the area and supports local economic growth.
• Derbyshire Wildlife TrustcoreStrategic or Co-development PartnerDerbyshire Wildlife Trust leads the Wilder Chesterfield project, a two-year pilot supported by the National Lottery Heritage Fund to aid nature's recovery in urban spaces. The council supports this initiative to help wildlife thrive across Chesterfield town.

Recent moves5 records

Expansion highlights4 records

Direct peers

• Amber Valley Borough Council: Derbyshire borough council operating an equivalent portfolio of services to a comparable resident base in the same county. Closely aligned on funding mix and housing stock profile.
• North East Derbyshire District Council: Adjacent Derbyshire district authority with a comparable service mandate, urban/rural mix, and reliance on council tax and business rates. Direct functional peer for benchmarking housing and revenues services.
• Bolsover District Council: Neighbouring Derbyshire district council delivering a comparable basket of statutory services (housing, council tax, waste, planning) to a similar population size. Most structurally identical peer within the same county.
• Mansfield District Council: East Midlands district council of similar scale, offering housing, leisure, and revenues services. Directly comparable on customer-portal maturity and community-grant programming.
• High Peak Borough Council: Derbyshire borough authority operating a similar mix of housing, revenues, planning, and leisure services. Closely comparable on rural-urban service delivery complexity.
• Erewash Borough Council: East Midlands borough council with a comparable population and service scope. Direct functional peer for customer-portal, climate-emergency, and community-grant benchmarking.
• Bassetlaw District Council: Nearby Nottinghamshire district council of similar size, providing the same statutory services. Useful benchmark for cost-of-service delivery and digital channel uptake.

Broad incumbents

• Derbyshire County Council: Upper-tier county authority that oversees strategic functions (transport, education, social care) across Chesterfield. Operates as a partner/funder in shared service arrangements rather than a direct competitor.
• Sheffield City Council: Larger South Yorkshire metropolitan authority with an overlapping economic catchment for Chesterfield residents. Useful for benchmarking major urban service delivery and economic development programmes.
• Derby City Council: Larger unitary authority in the same region with a broader service remit (including education and social care). Provides a scale benchmark and a destination authority for residents and businesses in the Chesterfield travel-to-work area.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/chesterfieldbc
• YouTubeyoutube.com/channel/UC7EjAgwra2iKCwC0YKf7Niw
• Facebookfacebook.com/ChesterfieldBoroughCouncil
• LinkedInlinkedin.com/company/chesterfield-borough-council
• Instagraminstagram.com/chesterfieldbc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chesterfield Borough Council