Eleven
DigitalWell is a Dublin-based IT services firm (founded 2014, 11-50 employees) that delivers AI-augmented contact center, network, and workplace communications solutions to enterprise customers in Ireland and the UK, built on Genesys Cloud CX and AWS.
- Company typePrivate
- Founded2014
- HeadquartersDublin, Ireland
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Eleven does
DigitalWell is an Ireland-based IT services and communications platform provider headquartered in Dublin, founded in 2014 with 11-50 employees. The company sells to enterprise customers primarily in Ireland and the United Kingdom, delivering contact center, network infrastructure, workplace communications, and AI-augmented voice solutions. Its named customer base spans insurance (Campion Insurance), healthcare and diagnostics (Aliance Medical, Crumlin Home Care), government and postal services (An Post, Offaly County Council), IT services (Ergo, KennCo), travel technology (Car Trawler), and retail (Insomnia).
The company's product portfolio is built around four integrated offerings: AI Voice Network (its flagship, described as the "world's first" platform that extracts intelligence from voice calls and enables real-time network action), Intelligent Networks (managed connectivity infrastructure reporting 99.99% uptime in 2025), Smart Workplace (unified communication channel management for hybrid workforces), and Customer Experience (contact center platform built on Genesys Cloud CX, with AWS as underlying cloud infrastructure). End-to-end ownership from network through application is positioned as a key differentiator.
DigitalWell generates revenue through a mix of recurring managed network and AI voice subscriptions and professional services for Genesys Cloud CX implementations and migrations (e.g., Campion Insurance migrated in under 12 weeks, An Post saved 5 FTE via automation). Pricing is quote-based and not publicly disclosed; GTM is direct enterprise field sales supported by inside sales, with demand generation via content marketing, live webinars, and a client portal. Geographic reach is explicitly limited to Ireland and the UK, with no claimed global footprint.
Eleven firmographics
Firmographics- Name
- Eleven
- Legal name
- DigitalWell
- Website
- https://makeiteleven.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- DigitalWell is a Dublin-based IT services firm (founded 2014, 11-50 employees) that delivers AI-augmented contact center, network, and workplace communications solutions to enterprise customers in Ireland and the UK, built on Genesys Cloud CX and AWS.
- Ownership category
- akta.pro rank
Eleven industry classification
Industry- Product category
- Enterprise Communications and Contact Center Solutions
- NAICS
- Computer Systems Design Services (541512)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), AI/ML Engineering & Model Development Services (BPAEAHAF)
Keywords
Where Eleven is headquartered
LocationHeadquarters
- HQ city
- Dublin
- HQ country
- Ireland
- HQ region
- Europe
Offices1 record
Markets served
Eleven business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Managed Network Services: Ongoing managed services for intelligent networks, voice infrastructure, and communication platforms with continuous optimisation and monitoring for 99.99% uptime
- Cloud Communications Platform Implementation: Implementation and migration services for Genesys Cloud CX and other communication platforms, including custom configurations and advanced automations
- AI Voice Network: AI-powered voice network solutions that extract intelligence from calls and enable automated actions
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Eleven product offering
Product offeringCore offering
Eleven designs, implements, and manages enterprise communications and customer experience solutions, with a flagship proprietary AI Voice Network platform that extracts intelligence from voice calls and acts on it in real-time. The company delivers four integrated offerings — AI Voice Network, Intelligent Networks, Smart Workplace, and Customer Experience (built on Genesys Cloud CX) — along with high-touch managed services targeting enterprise organizations in Ireland and the UK. End-to-end ownership spans from connectivity and voice infrastructure to contact centre platforms and AI.
Product overview
DigitalWell offers a unified communication services platform centered on the world's first AI Voice Network. The portfolio consists of four core integrated solutions: AI Voice Network (the flagship AI-powered voice intelligence platform), Intelligent Networks (connectivity and network infrastructure), Smart Workplace (communication channel management), and Customer Experience (contact center and CX platform built on Genesys Cloud CX). These products work as an end-to-end system where connectivity and voice infrastructure connect to contact center platforms and AI capabilities, providing one system from network to application.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Voice Network The world's first AI Voice Network platform that extracts intelligence from voice calls and enables the network to act on that intelligence in real-time. Designed for enterprise organizations seeking to deploy AI-powered voice intelligence within their communications and customer experience operations.
- Intelligent Networks Secure and resilient network infrastructure services that support business results through reliable connectivity and network management. Targeted at enterprise organizations requiring robust communication network foundations, with managed services achieving 99.99% uptime in 2025.
- Smart Workplace Communication channel management platform providing control over all communication channels including calling, collaboration, and productivity tools for hybrid work. Designed for enterprises needing unified control of communication channels to support hybrid workforce collaboration.
- Customer Experience Contact center platform and CX solutions powered by Genesys Cloud CX, enhanced with AI capabilities for the age of AI, including automation and advanced analytics. Built for enterprise organizations looking to modernise customer experience and deploy advanced automations across their contact centre operations.
- Managed Services High-touch managed service providing continuous optimisation and monitoring of communications infrastructure, achieving 99.99% uptime in 2025. Delivered to enterprise customers as ongoing subscription-based support.
Quantifiable outcome
- Saved 5 FTE headcount with new Genesys Cloud CX platform implementation with advanced automations
- +2 more outcomes
Companies that use Eleven
Customer profileNamed customers9 records
Segments2 records
Ideal customer profiles1 record
Eleven technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature4 records
Eleven partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- GenesyscoreGenesys is the technology partner providing the Genesys Cloud CX platform, which DigitalWell implements and manages for customers. This is a core platform partnership enabling the contact centre and customer experience solutions. Multiple customer case studies reference successful Genesys Cloud CX implementations.
Scale indicators4 records
Recent moves6 records
Expansion highlights4 records
Eleven competitors and assessment
Company assessmentBroad incumbents
- Avaya: Legacy and cloud contact center vendor with voice-AI offerings serving large enterprises. Comparable as an incumbent whose installed base DigitalWell displaces (or competes against) in modernization deals.
- Genesys: Cloud contact center platform vendor whose Genesys Cloud CX is DigitalWell's core technology foundation. Comparable because the same Genesys product is sold directly to enterprises as well as through partners like DigitalWell, creating both a partnership and a direct overlap.
- NICE: Large enterprise CCaaS and contact center analytics vendor with deep voice-AI and agent-assist capabilities. Comparable as a competing platform that enterprise prospects may choose instead of a Genesys-led solution.
- RingCentral: Broad cloud communications provider (voice, contact center, collaboration) with AI features. Comparable because it offers an end-to-end 'network to application' stack overlapping with DigitalWell's Intelligent Networks, Smart Workplace, and Customer Experience pillars.
- BT Group: UK incumbent telco with enterprise voice, networking and contact center services including its own CCaaS propositions. Comparable because it provides an alternative one-stop-shop for the same network-to-application stack DigitalWell offers.
Direct peers
- Five9: Enterprise cloud contact center provider with embedded AI for voice analytics, agent assist and automation. Comparable as a competing CCaaS + AI voice platform to the customers DigitalWell targets.
- Talkdesk: Cloud-native CCaaS vendor with AI voice / agent-assist capabilities targeting mid-market and enterprise. Comparable because it competes for the same Genesys-deployed use cases with similar AI-voice-network positioning.
- 8x8: Cloud voice, contact center and unified communications provider with AI-powered voice analytics. Comparable as an end-to-end alternative that competes with DigitalWell's bundled Genesys-based offering.
Regional players
- Vodafone Business: Major European telco with enterprise UC, voice and contact center solutions sold into UK and Ireland enterprises. Comparable as a regional carrier-led alternative competing for similar Genesys-displacement and CCaaS migration opportunities.
- Computacenter: UK-headquartered enterprise IT infrastructure and services provider with communications and contact center practices. Comparable as a regional UK/Ireland SI that also delivers enterprise communications transformation, but at meaningfully larger scale.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Eleven social profiles
Digital presenceEleven financial estimates
Financial estimateRevenue estimate
Valuation estimate
Eleven leadership team
Management profileNumber of profiles
Eleven funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Eleven M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Eleven
What does Eleven do?
Eleven designs, implements, and manages enterprise communications and customer experience solutions, with a flagship proprietary AI Voice Network platform that extracts intelligence from voice calls and acts on it in real-time. The company delivers four integrated offerings — AI Voice Network, Intelligent Networks, Smart Workplace, and Customer Experience (built on Genesys Cloud CX) — along with high-touch managed services targeting enterprise organizations in Ireland and the UK. End-to-end ownership spans from connectivity and voice infrastructure to contact centre platforms and AI.
Is Eleven a public or private company?
Eleven is a private company. It is classified as unknown and is currently operating.
When was Eleven founded?
Eleven was founded in 2014. It employs 11 to 50 people.
Where is Eleven based?
Eleven is headquartered in Dublin, Ireland, in the Europe region.
How does Eleven make money?
Three revenue lines are on record. Managed Network Services are the primary driver. The others are cloud Communications Platform Implementation and AI Voice Network.
Who are Eleven's main competitors?
Broad incumbents on record are Avaya, Genesys, NICE, RingCentral and BT Group. Direct peers are Five9, Talkdesk and 8x8. Regional players are Vodafone Business and Computacenter.
Does Eleven have an API?
No public API is recorded for Eleven.
What industry is Eleven in?
Eleven's product category is Enterprise Communications and Contact Center Solutions. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 541512 and its SIC code is 7373.