ONE CARE Home & Community Support Services

What ONE CARE Home & Community Support Services does

ONE CARE Home & Community Support Services is a registered Canadian not-for-profit charitable organization founded in 1984, headquartered in Clinton, Ontario, with a secondary site in Stratford. It serves older adults (55+) and adults with health challenges, disabilities, or recent hospitalization across Huron and Perth Counties in Southwestern Ontario, delivering home and community support services intended to help clients maintain independence at home.

The service portfolio spans four functional layers. Personal care and in-home support include In-Home Support, Help at Home, the Bathing Program, Assisted Living, and Footcare delivered by nurses with advanced footcare certification. Nutrition and meal services comprise Meals on Wheels (hot meals at $9.75, frozen entrée packages at $42–$71) and community Dining Programs ($10.20 per meal, available in Blyth, Clinton, Seaforth, Exeter, Wingham, and Stratford). Wellness and social connection programs include Blood Pressure Clinics (CHAP), Wellness + Exercise classes (cardio, strength, balance, yoga, Qigong, Nordic Poling, falls prevention), the Seniors Active Living Center in Clinton, Friendly Visiting, Telephone Reassurance, and the telephone-based Seniors' Centre Without Walls. Coordination and safety services include EasyRide shared-scheduling door-to-door transportation, the Philips Lifeline personal emergency response partnership, Adult Day Program, Overnight Respite ($35/night), Home at Last and Let's Go Home hospital-to-home transitions, and In-Home Social Work for Ontario Health atHome clients. The underlying technology layer is modest and operational: a centralized CSS Intake Team (1-844-482-7800) and EasyRide shared scheduling integrate multiple Community Support Agencies through a single phone number; no proprietary software platform, API, or AI capability is disclosed.

The business model is a hybrid of government-funded managed services and modest client fees. Ontario Health atHome is the dominant referral source and government funder for social work, Home at Last, and broader community support services; many programs are free or subsidized based on eligibility. Revenue is supplemented by client fees (footcare, respite, meals, transportation, specialized exercise classes) and charitable donations (registration number 13565 4184RR0001) including planned giving and car donations. Marketing is community-led: the website onecaresupport.ca, community newsletters, raffles, and direct outreach through Ontario Health atHome referrals and self-referral via the central intake line.

Name

ONE CARE Home & Community Support Services

Legal name

ONE CARE Home & Community Support Services

Website

https://onecaresupport.ca

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

51–100 employees

Short description

ONE CARE is a Canadian not-for-profit founded in 1984 that delivers home and community support services — transportation, meals, personal care, wellness programs, and hospital-to-home transitions — to older adults and adults with health challenges across Huron and Perth Counties in Ontario, primarily funded through Ontario Health atHome.

Ownership category

akta.pro rank

Product category

Home and Community Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (6216), Assisted Living Facilities for the Elderly (623312), Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Personal Care / Non-Medical Home Care (Private Duty) (HLAFAEAB)

akta.pro secondary industries

Live-In Respite Care (Multi-Day) (HSABAGAC), Caregiver Support & Education Programs (Center-Based) (HSABANAN), Companion Care & Social Support (non-clinical) (HLADAGAB), Affordable / Low-Income Assisted Living (Medicaid Waiver Focused) (HLADABAE)

Keywords

• Home care services
• Community support services
• Senior care programs
• Meal delivery services
• Accessible transportation

Headquarters

HQ city

Clinton

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government-Funded Care Services: ONE CARE receives government funding through Ontario Health atHome to provide community support services. This includes referrals for social work, personal care, and other health-related support services.
2. Social Work Services: Social work services provided at no cost to Ontario Health atHome clients, funded through government health system partnerships.
3. Client-Fee Services: Some programs charge fees to clients including footcare ($65 initial assessment, $35 ongoing visits), overnight respite ($35/night), dining programs ($10.20), and some wellness classes. Subsidies may be available based on eligibility.
4. Meals on Wheels Program: Meal delivery service with hot meals at $9.75 and frozen meal packages at various price points ($42-$71), with subsidies determined by eligibility.
5. Transportation Services: EasyRide transportation fare determined by ride type and distance, with quotes provided upon request. Additional fees may apply for transportation to respite services.
6. Donations and Charitable Giving: Organization accepts donations through various programs including planned giving and car donations, with charitable registration number 13565 4184RR0001.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

ONE CARE Home & Community Support Services delivers a coordinated portfolio of home and community-based support services to older adults (55+) and adults with health challenges in Huron and Perth Counties. Services span transportation (EasyRide), meal programs (Meals on Wheels, Dining Programs), in-home personal support, bathing assistance, footcare, social work, wellness and exercise classes, adult day programs, overnight respite, hospital-to-home transitions (Home at Last, Let's Go Home), Lifeline emergency response, and telephone reassurance. Most services are funded through Ontario Health atHome referrals, donations, and subsidised or fee-based client payments.

Product overview

ONE CARE Home & Community Support Services operates as a not-for-profit organization offering a comprehensive portfolio of home and community-based support services designed to help older adults and people with health challenges maintain independence and quality of life. The service architecture includes: core personal care services (In-Home Support, Bathing Program, Footcare, Help at Home); meal and nutrition programs (Meals on Wheels, Dining Programs); health monitoring and wellness (Blood Pressure Clinics, Wellness + Exercise classes, Yoga, Qigong, Nordic Poling, Falls Prevention); transportation (EasyRide); emergency response and safety (Lifeline, Telephone Reassurance); social connection (Friendly Visiting, Seniors' Centre Without Walls, Seniors Active Living Center); care coordination (Adult Day Program, Assisted Living, Overnight Respite, Home at Last, In-Home Social Work); and hospital-to-home transition services (Let's Go Home). Services are primarily funded through Ontario Health atHome and donations, with most programs available at no cost or minimal fee to adults 55+ and those with age-related health challenges in Huron and Perth Counties.

Differentiator

Problem solved

Functional benefit

Products and services

• Adult Day Program Daytime program providing social activities, meals, and personal care support for seniors and adults with health challenges in a group setting.
• Let's Go Home (Hospital to Home) Transitional support service helping adults who are aging, frail, or have special complex needs return safely from hospital to home.
• Assisted Living Support services for individuals who need assistance with daily activities while maintaining independence in their living situation.
• In-Home Support Personal support services delivered in clients' homes including personal care, light housekeeping, and assistance with daily tasks.
• Bathing Program Assisted bathing services for individuals who need help with personal hygiene due to mobility or health challenges.
• Friendly Visiting Volunteer companionship program providing regular social visits to isolated seniors and adults to combat loneliness and provide connection.
• Meals on Wheels Affordable meal delivery program offering hot meals, frozen meals, or combination options to meet special dietary needs, textures, allergies, and personal preferences for adults 55+. Hot meals at $9.75; frozen meals and packages priced $2.25–$71; subsidies available based on eligibility.
• Blood Pressure Clinics (CHAP) Community health clinics providing free blood pressure monitoring using BP-Tru monitors, health risk assessments, and education on heart health.
• Dining Programs Group dining experience in community facilities providing nutritious meals meeting 40% of daily recommended intake for older adults, combined with social connection and health education. Available in Blyth, Clinton, Seaforth, Exeter, Wingham, and Stratford at $10.20 per meal.
• Overnight Respite (ONR) 24-hour staffed facility at the Wingham Adult Day Program providing temporary overnight care for caregivers needing relief, with flexible stays, activities, meals, and medication management at $35 per night; transportation available for an additional fee; subsidies may apply.
• Footcare Professional foot care provided by nurses with advanced footcare certification, including comprehensive assessments, nail care, corn/callus reduction, diabetic foot care, and footwear recommendations. Initial assessment $65; ongoing visits $35; subsidies may apply.
• EasyRide Transportation Door-to-door shared transportation service coordinated across community support agencies in Huron and Perth counties for seniors and adults with disabilities or limitations. Uses volunteer drivers, wheelchair accessible vehicles, and coordinated taxi services through a single booking phone number; fare determined by ride type and distance; two days' notice required.
• Home at Last (HAL) Transitional support for safe hospital discharge for clients 55+, including attendant services, transportation, frozen meals, home safety assessment, and follow-up calls. Referrals coordinated with Ontario Health atHome hospital discharge planners.
• Lifeline Emergency Response Personal emergency response system provided through partnership with Philips Lifeline, connecting users to trained Response Centre Associates at the push of a button. Response associates access health profiles, assess situations, and arrange assistance including contacting family, caregivers, or emergency services.
• Telephone Reassurance Daily check-in phone calls by trained volunteers to seniors and adults with disabilities living independently, providing health checks, reminders, and friendly conversation.
• Help at Home In-home support services helping clients with daily activities to maintain independence and quality of life.
• In-Home Social Work Social work services providing mental wellbeing support, community connections, housing assistance, short-term counselling, government applications, and advocacy for Ontario Health atHome clients.
• Seniors Active Living Center (SALC) Community center in Clinton providing programs and activities promoting active aging and social engagement for seniors.
• Wellness + Exercise Falls prevention and exercise classes including cardio, strength, balance, and flexibility training, available in-person and virtually throughout Huron County and Stratford for adults 55+. Most classes are free; some specialized programs (Yoga, Qigong) require minimal fees.
• Yoga for Seniors Gentle yoga classes specifically designed for seniors to improve flexibility, balance, posture, and stress reduction. Offered as a specialised program with a 12-week session fee of $55 or $10 drop-in.
• Qigong for Wellbeing Meditative healing practice rooted in traditional Chinese medicine offering benefits including reduced stress, improved balance, and enhanced focus, offered as a specialised program with a minimal fee.
• Nordic Poling Full-body cardio-muscular workout similar to cross-country skiing using specialised walking poles to engage arms, back, core, and legs, suitable for all fitness levels.
• Seniors' Centre Without Walls Free telephone-based program providing group activities, health discussions, brain-stimulating exercises, and friendship-building for isolated or lonely seniors.

Quantifiable outcome

• Meals meet 40% of daily recommended intake for older adults

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core.

• Philips LifelinecoreStrategic or Co-development PartnerONE CARE provides the Lifeline Emergency Response System to residents in Huron County and Stratford through partnership with Philips Lifeline. The Personal Response and Support Service connects users to trained Lifeline Response Centre Associates who access health profiles, assess situations, and arrange appropriate assistance including contacting family, caregivers, or emergency services.
• Ontario Health atHomecoreStrategic or Co-development PartnerOntario Health atHome is the primary referral source for ONE CARE services. The healthcare system funds and coordinates home and community care services, with ONE CARE providing social work and other community support services as part of the integrated care system.
• Community Support Agencies (Huron & Perth Counties)coreStrategic or Co-development PartnerEasyRide transportation is a shared service operated by ONE CARE with Community Support Agencies across Huron and Perth Counties. By teaming up with partner agencies and sharing vehicles and drivers, EasyRide offers frequent and flexible door-to-door service.
• Ontario Health atHome Hospital Discharge PlannerscoreStrategic or Co-development PartnerHome at Last program referrals are set up with Ontario Health atHome hospital discharge planners. ONE CARE arranges services such as transportation, frozen meals, and HAL attendant support for safe hospital-to-home transitions.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• SE Health (Saint Elizabeth Health Care): Major Ontario-based home and community care provider delivering PSW, nursing, rehabilitation, and social work services. Competes with ONE CARE for Ontario Health atHome referrals and shares the same provincial funding environment.
• Bayshore Healthcare: One of Canada's largest home and community health service providers with a substantial Ontario personal support and nursing footprint. Offers comparable in-home personal care, footcare, and government-funded community support services.
• ParaMed (Extendicare): National home care provider operating across Ontario with PSW, nursing, and personal support services funded by Ontario Health atHome. Direct competitor for personal support and community support contracts in adjacent regions.
• CarePartners: Ontario-focused home care provider offering PSW, nursing, and therapy services under Ontario Health atHome contracts. Operates a comparable personal support and community care service portfolio in rural and mid-sized Ontario communities.
• Victorian Order of Nurses (VON Canada): National not-for-profit providing home care, personal support, Meals on Wheels, and community support services across Ontario. Operates a comparable regional service model in rural and small-town Ontario and is a primary competitor for Ontario Health atHome contracts.
• Closing the Gap Healthcare Group: Ontario-based provider of home and community health services including personal support, nursing, and rehabilitation. Targets the same Ontario Health atHome-funded client base with comparable rural reach.
• Home Instead Senior Care (Canada): Franchised in-home personal care provider specializing in companionship, personal support, and aging-in-place services for seniors. Targets the same 55+ rural and small-town demographic with private-pay and government-funded service models.

Broad incumbents

• CBI Health Group: Large national multi-disciplinary healthcare provider offering home health, rehabilitation, and community support services. Overlaps with ONE CARE's therapy and personal support offerings but operates at much broader provincial scale.

Regional players

• Alzheimer Society of Ontario (regional chapters): Provincial charitable organization providing adult day programs, respite, education, and in-home support across Ontario. Local Alzheimer Society chapters directly overlap with ONE CARE's Adult Day Program, Overnight Respite, and Friendly Visiting services in their regions.

Emerging players

• March of Dimes Canada: National not-for-profit providing community support, attendant care, and aging-in-place services. Shares a charitable funding model and offers overlapping programs like transportation assistance and home support for seniors and persons with disabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/onecarehomecom1
• Facebookfacebook.com/ONECAREHomeCommunitySupportServices

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ONE CARE Home & Community Support Services