Community Support

Name

Community Support

Legal name

Community Support Incorporated

Website

https://csisa.org.au

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Disability and Aged Care Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Residential Intellectual and Developmental Disability Facilities (623210)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

Keywords

• In-home disability support
• NDIS plan management
• Aged care services
• Community-based support
• Personal care assistance

Headquarters

HQ city

Wayville

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. NDIS Plan Management: Registered NDIS provider delivering funded supports to participants through their NDIS plans. Services are billed according to NDIS Price Guide for South Australia, reviewed annually on 1 July.
2. Home Care Packages (My Aged Care): Provider of Home Care Packages at Levels 1-4 for older Australians requiring aged care services at home. Funded through the Australian Government's My Aged Care program.
3. Fee for Service / Private Funding: Privately funded support services for individuals and families who prefer to self-fund rather than use government-funded programs. Provides flexible, tailored support packages paid directly by clients.
4. NDIS Plan Assistance: Assistance with developing and managing NDIS plans, including plan management services where the organisation handles financial and administrative processes on behalf of participants.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Community Support Incorporated is a registered NDIS and My Aged Care provider delivering personalized one-to-one in-home and community-based support services to people of all ages living with disability, autism spectrum disorder, mental illness, and complex health conditions, as well as older Australians needing help at home. Services include NDIS Plan Assistance, Social Support and Development, Domestic Assistance, Transport, Respite, Training and Living Skills, Personal Care, Mental Health Support, Supported Accommodation, and Home Care Packages, delivered by a workforce of over 260 Support Workers across South Australia.

Product overview

Community Support Inc is a not-for-profit service organization (profit-for-purpose) providing in-home and community-based disability support and aged care services in South Australia. The organization does not operate a software product; instead it delivers a comprehensive suite of personalized care and support services including NDIS plan assistance, social support, domestic assistance, transport, respite care, training and living skills, personal care, mental health support, and supported accommodation. Services are delivered by over 260 support workers and are available 24/7 across metropolitan and regional South Australia. The organization is registered with the NDIS Quality and Safeguards Commission and as a My Aged Care provider for Home Care Packages.

Differentiator

Problem solved

Functional benefit

Products and services

• NDIS Plan Assistance Assistance with developing and managing NDIS plans for people with permanent and significant disability, including plan management services where the organisation handles financial and administrative processes on behalf of participants.
• Fee for Service / Private Funding Privately funded support services for individuals and families who prefer to self-fund rather than use government-funded programs, providing flexible, tailored support packages paid directly by clients.
• Social Support & Development Social support services to help clients participate in community activities, build social connections, and develop interpersonal skills for community participation.
• Domestic Assistance In-home domestic assistance services including household tasks such as cleaning, laundry, and meal preparation for clients with disability and older Australians.
• Transport Assistance Transport assistance to help clients attend medical appointments, social activities, work, education, and other community engagements.
• Respite Respite care services providing temporary relief for families and carers of people with disability, allowing carers to take a break while clients receive quality care.
• Training & Living Skills Training and living skills development services to help clients build independence in daily living activities, including cooking, budgeting, self-care, and household management.
• Customised Services Customised support packages tailored specifically to individual circumstances, providing flexible, personalised NDIS support services designed around the client's unique goals and needs.
• Personal Care Personal care services to support clients with daily living activities such as bathing, dressing, grooming, and other personal hygiene needs.
• Support Worker Match Support worker matching service that carefully pairs clients with Support Workers based on compatibility, personality, skills, and individual needs to ensure a positive support relationship.
• Mental Health Support Mental health support services for individuals living with mental illness, including emotional regulation support, social connection, daily living assistance, and wellbeing maintenance.
• Disability Support for Older Australians (Continuity of Support Program) Disability support services specifically designed for older Australians through the Continuity of Support Program, helping clients transition from state-based disability services to NDIS or aged care arrangements.
• Aged Care – Home Care Packages Home Care Packages at Levels 1-4 under My Aged Care for older Australians requiring aged care services at home, including personal care, domestic assistance, transport, and social support.
• Supported Accommodation Supported accommodation services delivered in partnership with specialist disability housing providers including Amity Housing, Avenu, Enliven Housing, and Liverty Housing, offering Specialist Disability Accommodation (SDA) options.

Quantifiable outcome

• Nearly 500 people supported daily
• +2 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• Amity HousingcoreStrategic or Co-development PartnerAmity Housing is a specialist disability housing provider. Community Support partners with Amity Housing to deliver Specialist Disability Accommodation (SDA) options. Properties delivered by Amity Housing include Birchmore Cl in Plympton, featuring 2-bedroom SDA apartments with high physical support features.
• AvenucoreStrategic or Co-development PartnerAvenu is a specialist disability accommodation provider. Community Support partners with Avenu for SDA developments including Alderman Ave in Seacombe Gardens (opening September 2025) and Marion Rd in Sturt (opening March 2026), featuring modern accessible apartments with smart home technology.
• Enliven HousingcoreStrategic or Co-development PartnerEnliven Housing provides specialist disability accommodation. Through this partnership, Community Support offers SDA at Adelphi Terrace in Glenelg North (Quayview on Adelphi), featuring eco-friendly apartments with solar panels and energy-efficient systems, with spectacular views of the Glenelg Marina.
• Liverty HousingcoreStrategic or Co-development PartnerLiverty Housing delivers specialist disability accommodation focused on life-changing living. Community Support partners with Liverty for SDA at Norwood Green on Magill Rd, Norwood, offering 10 architecturally designed apartments built to Platinum-level Liveable Housing Design Guidelines.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Yooralla: Victorian-headquartered disability service provider delivering NDIS supports, accommodation, and therapy services. Comparable non-profit operating model to CSI though in a different state.
• Uniting (Uniting Care): Large national aged care, disability, and community services provider across multiple states. Direct overlap with CSI's aged care Home Care Packages and disability support offerings, with significantly larger scale.
• Life Without Barriers: One of Australia's largest non-government disability, aged care, and youth services providers. National scale gives it significantly broader service menu and geographic reach than CSI, though overlapping strongly on NDIS and aged care.
• Scope Australia: National disability provider focused on cerebral palsy and complex support needs. Operates across multiple Australian states with overlapping in-home and community-based disability services.
• Aruma: National disability services provider (formerly House with No Steps / Scope Victoria) offering supported independent living, SDA, and community participation across Australia. Larger national competitor with overlapping NDIS service lines.

Direct peers

• ACH Group: Major South Australian aged care provider delivering Home Care Packages and in-home support. Direct competitor for My Aged Care Home Care Package clients in the same metropolitan Adelaide region.
• Baptist Care SA: South Australian community services organisation providing disability support, aged care, and homelessness services. Competes for both NDIS and My Aged Care funding in overlapping SA geographies.
• Helping Hand Aged Care: South Australian aged care provider with in-home and community services, overlapping with CSI's Home Care Packages Levels 1-4 offering across metropolitan and regional SA.
• Minda Incorporated: Large South Australian disability and supported accommodation provider headquartered at nearby Brighton. Direct competitor for NDIS participants, SDA residents, and supported employment in the same geographic market as CSI.
• Bedford: South Australian disability services and supported employment organisation. Competes with CSI for NDIS clients in the same metro and regional SA catchment, including supported accommodation pathways.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CommunitySupportIncorporated
• Instagraminstagram.com/communitysupportinc
• Xtwitter.com/csisa

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Support