Fresh Hope Communities

What Fresh Hope Communities does

Fresh Hope Communities is a New South Wales-based non-profit organisation operating as the welfare arm and Public Benevolent Institution of churches of Christ in NSW and ACT. Founded approximately 1936, the organisation delivers a multi-service community care portfolio across residential aged care, independent retirement living, affordable housing, day respite social support, and outdoor conferencing/adventure facilities. Its service footprint spans nine retirement communities across NSW (including Pendle Hill, Green Hills, Forestville, Dalpura, Highfield Court, Henley Brae, Cedar on Collins, The Residences at Castle Cove, and Thirroul under development), residential care at Borella House in Albury, Magnolia Cottage social support in North Nowra, the Nightingale Marrickville affordable housing project (54 built-to-rent micro apartments), and three outdoor sites (The Tops Conference Centre at Stanwell Tops, Greenstead Valley of 800 acres, and Tiny Homes Joadja in the Southern Highlands). The organisation employs 501-1000 staff and operates under a registered charity and faith-based governance model with a board appointed by the Conference Executive of churches of Christ in NSW.

The business model combines recurring residential care fees, retirement living arrangements (purchase and rental), government-funded social support under the Commonwealth Home Support Programme (CHSP), rental income from affordable housing, and direct bookings for outdoor conferencing and group accommodation. Go-to-market is enquiry-led through the website, phone, and community referrals, with hospital/GP referral pathways for residential care. Marketing relies on a content-driven News & Stories blog, community events (e.g., Australia's Biggest Morning Tea), and word-of-mouth. Leadership includes CEO Ruth Jothy (appointed 2026, background in commercial property and asset stewardship), COO Glen Hegner, CFO John Mizzi, and a board chaired by Stephen Smith. Partnerships include Southern Cross Kids Camps, Kingsford and Kingsway churches, and the Australian Government as a CHSP funder. The organisation has no disclosed AI/ML capabilities, no public revenue figures, and no venture or private equity ownership — it is wholly owned by its parent religious organisation.

Name

Fresh Hope Communities

Legal name

Fresh Hope Communities

Website

https://freshhope.org.au

Company type

Private

Founded year

1936

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Fresh Hope Communities is a NSW-based non-profit welfare arm of churches of Christ providing residential aged care, retirement living, affordable housing, social support, and outdoor conferencing services across multiple sites, serving elderly residents, retirees, renters, and community groups.

Ownership category

akta.pro rank

Product category

Aged Care and Community Living Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Services for the Elderly and Persons with Disabilities (62412), Other Community Housing Services (624229)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Large Campus / Multi-Building Assisted Living Communities (HLADABAG)

Keywords

• Aged care services
• Retirement living
• Affordable housing
• Social support
• Outdoor conferencing

Headquarters

HQ city

Rhodes

HQ country

Australia

HQ region

Oceania

Offices14 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Others

Revenue model

1. Residential Care Services: Fees for residential aged care services providing 24/7 support for elderly residents in NSW communities.
2. Retirement Living: Flexible pricing options for retirement villas and communities throughout NSW, including purchase and rental arrangements for independent living.
3. Affordable Housing: Built-to-rent micro apartments at Nightingale Marrickville providing affordable housing options.
4. Social Support Services: Day respite and social support under the Support at Home program at Magnolia Cottage, funded through Australian Government CHSP Program.
5. Outdoor Adventures & Conferencing: Conference facilities, group accommodation, and outdoor adventure programs at The Tops, Greenstead Valley, and Tiny Homes Joadja for schools, churches, and community groups.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Fresh Hope Communities operates as a multi-service not-for-profit provider delivering residential aged care, independent retirement living, affordable housing, day respite and social support, and outdoor adventure/conferencing services across New South Wales. Services are delivered through dedicated physical facilities including residential care homes, retirement communities, Magnolia Cottage social support centre, Nightingale Marrickville housing, and outdoor venues such as The Tops Conference Centre and Tiny Homes Joadja.

Product overview

Fresh Hope Communities operates as a multi-service provider offering a portfolio of residential care, retirement living, affordable housing, social support, and outdoor adventure services across NSW, Australia. The organization provides residential aged care, independent retirement living (with nine retirement communities offering villa-style accommodation), affordable housing (54 micro-apartments at Nightingale Marrickville), day respite services for those with memory loss, and outdoor conferencing/accommodation facilities. The services are delivered through distinct operational divisions including residential care communities, retirement communities, affordable housing, Magnolia Cottage social support, and outdoor sites (The Tops, Greenstead Valley, and Tiny Homes Joadja).

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Care Residential aged care communities offering around-the-clock care and support for elderly residents in a home-like environment, including dementia and end-of-life care. Service is delivered at locations such as Borella House in Albury for individuals and their families seeking continuous residential support.
• Retirement Communities Independent retirement living across nine NSW communities (Castle Cove, Kiama, Mittagong, East Maitland, Forestville, Mayfield, Pendle Hill, Coffs Harbour, and Thirroul under development), offering one and two-bedroom villas with low maintenance, social activities, and 24-hour emergency assistance. Target customers are retirees and downsizers seeking independent lifestyle with security and community support.
• Affordable Housing (Nightingale Marrickville) Built-to-rent micro apartments at Nightingale Marrickville, consisting of 54 teilhaus apartments designed for renters with environmental sustainability, liveability, and community living features. Targets working individuals or families seeking affordable, well-designed rental accommodation near transport hubs.
• Social Support (Magnolia Cottage) Day respite and social support services under the Support at Home program for individuals experiencing memory loss, located at Magnolia Cottage in North Nowra NSW. Funded through the Australian Government CHSP (Commonwealth Home Support Programme) Program and targeted at people with memory loss and their family carers.
• Outdoor Adventures & Conferencing Outdoor adventure, conferencing, and group accommodation services across The Tops Conference Centre in Stanwell Tops, Greenstead Valley (800 acres), and Tiny Homes Joadja in the Southern Highlands. Includes conferencing, team retreats, school camps, group accommodation, and tailored outdoor programs for schools, churches, and community groups.

Quantifiable outcome

• $5,200 raised for Cancer Council at Cedar on Collins morning tea event
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• Southern Cross Kids CampscoreStrategic or Co-development PartnerFresh Hope Communities partners with Southern Cross Kids Camps to host camps for at-risk primary-aged children in vulnerable living situations. The Tops facility hosts two camps annually in partnership with Kingsford and Kingsway churches. Camps provide respite, fun, and confidence-building for children who have experienced abuse, neglect, and instability.
• churches of Christ NSW & ACTcoreStrategic or Co-development PartnerFresh Hope Communities is the welfare arm and Public Benevolent Institution entity of churches of Christ in NSW and ACT. The parent organization has a shared history spanning 90 years of community care, with significant individuals shaping how care is provided across the organization.
• Kingsford Church and Kingsway ChurchminorStrategic or Co-development PartnerPartner churches that collaborate with Fresh Hope Communities to host Southern Cross Kids Camps at The Tops facility. Kingsford hosts the January camp and Kingsway hosts the April camp annually.
• Australian GovernmentcoreOthersMagnolia Cottage social support services are made possible through funding provided by the Australian Government under the Commonwealth CHSP (Commonwealth Home Support Programme) Program.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Estia Health: ASX-listed Australian aged care operator with 70+ residential facilities. Direct competitor in residential aged care, subject to same CHSP and Royal Commission regulatory pressures as Fresh Hope.
• Southern Cross Care (NSW & ACT): Catholic-affiliated not-for-profit providing residential aged care, retirement living, and home care across NSW/ACT. Comparable faith-based heritage, NSW geographic focus, and integrated elder care service portfolio.
• Bolton Clarke: Large Australian not-for-profit provider of residential aged care, retirement living, and home care services. Closest faith-aligned/mission-driven peer, with comparable multi-segment elder care model across retirement, residential, and community services.
• Catholic Healthcare: Faith-based not-for-profit operating residential aged care, retirement living, and home care across NSW and QLD. Comparable mission-driven model, similar multi-segment elder care approach, and faith-affiliated identity.
• Aveo Group: ASX-listed Australian retirement living operator with 80+ communities. Directly comparable to Fresh Hope's 9 retirement community portfolio, serving similar independent retirees with similar villa-based accommodation.
• Uniting (Uniting NSW.ACT): Faith-based Australian not-for-profit providing aged care, retirement, disability, and community services across NSW and ACT. Most directly comparable peer given shared NSW/ACT footprint, faith-based heritage, and integrated service model.
• Regis Healthcare: ASX-listed Australian residential aged care provider operating ~70 facilities. Direct competitor to Fresh Hope's Borella House residential care service, with overlap in elderly care delivery model and government funding reliance.

Regional players

• Anglicare (Sydney/Anglesea): Anglican-affiliated Australian community services organization offering aged care, retirement, and social support. Comparable faith-based heritage and integrated community services model, though serving different denominational communities.

Broad incumbents

• Bupa Aged Care Australia: Subsidiary of global Bupa Group, one of Australia's largest aged care providers with 60+ residential facilities. Larger incumbent serving same elderly residential care market as Fresh Hope's Borella House.
• Stockland Retirement Living: ASX-listed Stockland's retirement living division operates 70+ villages across Australia. Broader incumbent in retirement living, with greater scale but similar independent living villa model to Fresh Hope's 9 communities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/freshhopeNSW

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fresh Hope Communities