La compagnie du SAV

What La compagnie du SAV does

La Compagnie du SAV is a French direct-to-consumer after-sales service company specializing in the in-home repair of major household appliances (gros électroménager), including washing machines, dryers, dishwashers, refrigerators, freezers, wine cellars, stoves, ovens, cooktops, and range hoods. Founded in 2012/2013 and headquartered in Lisses, the company operates through a network of 150 certified technicians dispatched from regional bases across more than 40 cities in mainland France, with service scheduled within 48-72 hours via an online booking portal or phone. Customers book on-site diagnostic visits; technicians equipped with tablets perform fault diagnosis and, where a part is required, generate an on-site quote from a stock referencing 75,000 spare parts across 300+ appliance brands. The service is sold at a flat-rate starting price of €80-€140 TTC per visit (covering travel, diagnosis, and up to 45 minutes of labor), with spare parts billed separately.

The business model is a transactional professional services revenue stream, with individual homeowners as the primary customer segment and a small secondary segment of individual professionals whose household-type appliances fall under the same service (professional equipment is excluded). La Compagnie du SAV is QualiRépar-certified, which enables participation in the French government's Bonus Réparation subsidy, effectively reducing customer out-of-pocket cost for eligible repairs. The company does not publish revenue, has no disclosed institutional investors or parent company, and operates entirely within the French domestic market (excluding Corsica, DOM-TOM, and islands not connected by bridge).

Beyond core repair, the company has invested in sector ecosystem building through partnerships with Les Deux Mains (2022, Repair School in Île-de-France) and Lycée Galilée (June 2023, post-secondary electronics repair training), and opened an advanced electronics repair training workshop in June 2023, signaling intent to broaden service scope and develop technician talent pipeline. Its go-to-market combines local SEO across 40+ city landing pages, content marketing, organic social (Facebook, LinkedIn, YouTube), a self-service booking portal, and a 6-day-per-week phone-based customer service operation. Reported operational metrics include an 80% first-visit repair success rate, a 3-month warranty on repairs, and over 12 years of operating history.

Name

La compagnie du SAV

Legal name

La Compagnie du SAV

Website

https://lacompagniedusav.fr

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

101–250 employees

Short description

La Compagnie du SAV is a French direct-to-consumer home appliance repair service operating a network of 150 certified technicians across 40+ cities in mainland France, serving individual homeowners with multi-brand in-home repair of major household appliances under a flat-rate pricing model.

Ownership category

akta.pro rank

Product category

Appliance Repair Services

NAICS

Appliance Repair and Maintenance (811412), Home and Garden Equipment Repair and Maintenance (811411)

SIC

Services-Miscellaneous Repair Services (7600), Refrigeration & Service Industry Machinery (3580)

akta.pro primary industry

Major Appliance Repair & Service (CRACAJAB)

akta.pro secondary industries

Appliance Parts Replacement (Belts, Hoses, Switches, Heating Elements) (HSAGANAM), Appliance Diagnosis, Troubleshooting & Safety Inspection (HSAGANAO), Minor Appliance Repair (Non-Refrigerant, Non-Gas) (HSAGANAB), Washer & Dryer Installation & Minor Repair (HSAGANAH)

Keywords

• Appliance repair services
• Home appliance maintenance
• Household appliance servicing
• After-sales repair
• Multi-brand appliance repair

Headquarters

HQ city

Lisses

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Home Repair Service Fees: Revenue generated from diagnostic and repair services performed at customer homes. Fees include technician travel, labor up to 45 minutes, and diagnosis. Spare parts billed separately. Qualifies for French 'Bonus Réparation' subsidy reducing customer cost.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

La Compagnie du SAV provides on-site, multi-brand repair services for large household appliances (washing machines, dryers, dishwashers, refrigerators, freezers, wine cellars, cookers, ovens, cooktops, and range hoods) directly at customers' homes across mainland France. The service is delivered by 150 certified expert technicians equipped with tablets for on-site diagnostics and quotations, using 75,000 original spare parts references, with a flat-rate fee starting at €80 (with Bonus Réparation subsidy) or €140 TTC (full price), including travel, diagnosis, and up to 45 minutes of labor, plus a 3-month repair guarantee.

Product overview

La Compagnie du SAV is a national at-home appliance repair service company operating across mainland France. The company offers a unified repair service for major household appliances (gros électroménager) including washing machines, dryers, dishwashers, refrigerators, freezers, wine cellars, stoves, ovens, cooktops, and range hoods. The core offering is a multi-brand repair service featuring certified technicians equipped with tablets for on-site diagnostics, access to a stock of 75,000 original spare parts, 80% first-visit repair success rate, 3-month warranty on all repairs, and service available 6 days per week. The company operates through a network of 150 expert technicians and partners with over 300 appliance brands. Service is available at a flat rate starting from €80 TTC with the French Bonus Réparation subsidy for eligible repairs.

Differentiator

Problem solved

Functional benefit

Products and services

• At-home washing machine repair (Réparation de lave-linge à domicile)
• At-home tumble dryer repair (Réparation de sèche-linge à domicile)
• At-home dishwasher repair (Réparation de lave-vaisselle à domicile)
• At-home refrigerator repair (Réparation de réfrigérateur à domicile)
• At-home freezer repair (Réparation de congélateur à domicile)
• At-home wine cellar repair (Réparation de cave à vin à domicile)
• At-home stove/range repair (Réparation de cuisinière à domicile)
• At-home oven repair (Réparation de four à domicile)
• At-home cooktop repair (Réparation de plaque de cuisson à domicile)
• At-home range hood repair (Réparation de hotte à domicile)
• Household appliance diagnostic service (Diagnostic électroménager)
• Technician dispatch and labor service (Service de déplacement et main d'œuvre)

Quantifiable outcome

• 80% of appliances repaired on first visit
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Le Site de la PièceminorOthersParts supplier partnership providing access to spare parts. Company website links to lesitedelapiece.com for customers to find replacement parts, and technicians utilize the partnership for sourcing components during repairs.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Engie Home Services: Subsidiary of French energy major Engie providing in-home technical services (heating, plumbing, electrical) with national technician coverage. Adjacent to La Compagnie du SAV's field service model and a potential consolidator of appliance repair services.
• HomeServe France: Part of the UK-listed HomeServe group, providing home emergency and repair subscription services in France. Operates an adjacent in-home repair infrastructure with multi-trade coverage that overlaps with the appliance repair offering.
• Fnac Darty (Darty Max): Major French electronics and appliance retailer that bundles unlimited at-home appliance repair via the Darty Max subscription. Operates a parallel service network at far greater scale and competes directly for the same out-of-warranty residential demand.

Direct peers

• Murfy: French startup offering at-home large appliance repair with employed technicians and a similar direct-to-consumer model. Most direct competitor to La Compagnie du SAV, focused on the same customer segment and appliance categories.
• SOS Accessoire: France-based DIY appliance repair specialist selling spare parts and tutorials, with a complementary in-home repair service. Competes with La Compagnie du SAV on the same end-customers, with a parts-led, lower-cost service model.
• Le Site de la Pièce: French online retailer of appliance spare parts already in partnership with La Compagnie du SAV for parts sourcing. Competes for the same repair demand by enabling self-repair, making it a partial substitute rather than pure complement.

Emerging players

• Atelier GS: Independent French network of certified multi-brand appliance repair technicians, similar in structure and service model to La Compagnie du SAV but at smaller scale. Represents the type of regional/national consolidator that could compete for share.

Regional players

• WeFix (Fnac Darty): French in-store and at-home repair specialist for smartphones and small electronics, owned by Fnac Darty. A regional-style peer with adjacent in-home repair capabilities, increasingly relevant as small electronics repair converges with appliance service.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights5 records

Customer concentration

• YouTubeyoutube.com/channel/UCMsipt8lMqEh1o9qEyNo9gA
• Facebookfacebook.com/La-Compagnie-du-SAV-D%C3%A9pannage-Electrom%C3%A9nager-%C3%A0-domicile-301234843734529
• LinkedInlinkedin.com/company/la-compagnie-du-sav

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about La compagnie du SAV