What Murfy does

Murfy is a French home appliance repair and home services company founded in 2017, headquartered in Nieppe near Dunkerque with operational presence in Paris and across more than 250 French cities. The company operates a field-service model dispatching a network of 250-300 certified technicians to customer homes within 24-48 hours for appliance repair, supported by an online booking platform, a remote video diagnosis service (reco.murfy.fr), and a self-service online diagnostic tool. Revenue is generated primarily through fixed-price repair services averaging €140 plus parts, with the QualiRepar-certified Bonus Réparation subsidy of €20-€50 automatically applied to eligible repairs. Since founding, Murfy has served more than 450,000 French households and repaired more than 300,000 appliances, positioning repair versus replacement as a sustainability-aligned alternative.

The company has expanded its platform beyond core appliance repair into adjacent home service verticals, including Murfy Solaire (residential solar panel installation, 3-9.5 kWc packages starting at €6,000), Chauffage (heating system installation and maintenance), and Murfyshop (refurbished appliance resale at up to 40% below new prices with up to 5-year warranty). Murfy operates Murfy Académie, a Qualiopi-certified 6-month technician training program across five French cities, which produces its own certified workforce on permanent contracts. The business model is purely B2C with individual household transactions, supported by marketing channels including content/SEO, Trustpilot, referral codes, and earned media through French television appearances on M6, France 2, and TF1. Strategic partnerships include AWS for hosting, EDF for solar surplus energy purchase, and Eco-organismes for government Bonus Réparation fund administration. The company has raised approximately €20.7M across three funding rounds (2019 seed, 2020 Series A led by Alter Equity 3P and Impactivist, 2022 Series B led by Teampact Ventures) and remains founder-led under President and Co-founder Guy PEZAKU with CTO and Co-founder Adrien Agnel.

Name

Murfy

Legal name

MURFY

Website

https://murfy.fr

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

101–250 employees

Short description

Murfy is a French home services company that repairs household appliances through a network of 250-300 certified technicians across 250+ cities, serving 450,000+ households with fixed-price repairs, refurbished appliance resale, and residential solar and heating services.

Ownership category

akta.pro rank

Product category

Home Appliance Repair Services

NAICS

Appliance Repair and Maintenance (811412), Home and Garden Equipment Repair and Maintenance (811411)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Minor Appliance Repair (Non-Refrigerant, Non-Gas) (HSAGANAB)

akta.pro secondary industries

Washer & Dryer Installation & Minor Repair (HSAGANAH), Major Appliance Installation (Kitchen & Laundry) (HSAGANAA), Dishwasher Installation & Minor Repair (HSAGANAG)

Keywords

• Home appliance repair
• Refurbished appliance sales
• Residential solar installation
• Heating maintenance services
• Appliance technician training

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Others

Revenue model

1. Appliance Repair Services: Fixed-fee repair services at home including labor and travel. Parts quoted separately if needed. Average repair cost 140€ plus parts. Bonus Réparation of 20-50€ deducted automatically for eligible repairs.
2. Refurbished Appliance Sales: Sale of repaired and certified pre-owned appliances (washing machines, dishwashers, refrigerators, ovens) at 40% less than new prices. Includes up to 5-year warranty.
3. Solar Panel Installation: Residential solar panel installation services with packages starting at 6,000€ for 3kWc systems. Includes 25-year panel warranty and 10-year inverter warranty.

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

Murfy provides in-home repair services for household appliances (washing machines, dishwashers, dryers, refrigerators, ovens) at fixed prices with technician dispatch within 24 hours. The company also sells refurbished appliances through Murfyshop at up to 40% below new prices, installs residential solar panel systems through Murfy Solaire, and offers heating system services, all supported by an online booking platform, remote video diagnosis, and the Murfy Académie training program that builds the in-house network of certified technicians.

Product overview

Murfy is a French home services company operating as a multi-service platform focused on appliance repair and sustainable consumption. The core offering comprises home appliance repair at fixed prices (Réparation à Domicile) with 24-hour technician intervention, supplemented by remote video diagnosis (Réparation à Distance) and an online self-diagnostic tool. Murfy has expanded into adjacent verticals: Murfy Solaire for solar panel installation (3–9.5 kWc packages) and Chauffage for heating system services. The company also operates Murfyshop, a marketplace for refurbished appliances (washing machines, dishwashers, refrigerators, ovens) restored by its own technicians, sold at up to 40% below new prices. A proprietary training academy (Murfy Académie) trains new repair technicians through a 6-month practical program. Services are offered across France through a network of approximately 300 technicians, with operations spanning major cities including Paris, Lyon, Lille, Nantes, Toulouse, Marseille, Strasbourg, Metz, and Rennes.

Differentiator

Problem solved

Functional benefit

Products and services

• Réparation à Domicile (Home Appliance Repair) Home appliance repair service where a certified Murfy technician visits the customer's residence within 24 hours to repair washing machines, dishwashers, dryers, ovens, refrigerators, and other household appliances at a fixed price that includes labor and unlimited travel. A 6-month guarantee covers the same repair, and parts are quoted separately if needed.
• Réparation à Distance (Remote Video Diagnosis) Remote video consultation service where customers connect with a Murfy repair technician via video call for initial diagnosis, troubleshooting guidance, and repair solution planning without requiring an in-home visit.
• Murfy Solaire (Residential Solar Installation) Turnkey residential solar panel installation service with packages from 3 kWc (€6,000) to 9.5 kWc (€12,500), including technical study, administrative procedures, RGE-certified installation, 25-year panel warranty, and 10-year inverter warranty. Customers benefit from 5.5% reduced VAT and EDF purchases of surplus production at regulated rates.
• Chauffage (Heating Services) Residential heating system services including installation, maintenance, and repair for households, extending Murfy's home services offering beyond appliances into heating infrastructure.
• Reconditionné / Murfyshop (Refurbished Appliance Sales) Sale of refurbished home appliances (washing machines, dishwashers, refrigerators, ovens, cookers) restored by Murfy's own technicians, offered at up to 40% below new prices with up to 5 years warranty, through the murfy.fr/reconditionne e-commerce storefront with home delivery.
• Pack Performance Murfy Solaire 3-year solar installation support package including a maintenance visit and energy assessment every 18 months, weekly production monitoring, and a production guarantee with compensation if savings targets are not met, offered as an add-on to Murfy Solaire installations.

Quantifiable outcome

• Average repair saves 140€ compared to new appliance purchase
• +4 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered minor and core.

• EDFminorStrategic or Co-development PartnerEDF purchases surplus solar energy production from Murfy solar customers at regulated rates (4cts€/kWh up to 9kWc, 4.73cts€/kWh beyond)
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS provides web hosting services for murfy.fr website and platform infrastructure
• Eco-organismes (EEE Filières)coreOthersEco-organisms manage the Bonus Réparation fund, validating customer eligibility and processing government repair subsidies under the French AGEC law
• La Marque En MoinsminorGTM or Marketing PartnerReferral program partner offering filleuls a 17.90€ discount code for La Marque En Moins products when they complete a Murfy repair

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Hello Watt: French home energy services platform offering solar installation, heating, and energy optimization. Comparable to Murfy's Murfy Solaire and Chauffage verticals, and shares the residential sustainability-and-home-services overlap.
• iFixit: Global DIY repair community and parts retailer promoting self-repair via open-source manuals. Comparable in the DIY/self-diagnostic and right-to-repair ethos Murfy promotes, but competes by enabling customers to skip paid repair entirely.

Others

• ManoMano: French DIY and home improvement marketplace. Thematically related to Murfy's DIY repair tutorials and spare parts ecosystem, though ManoMano does not dispatch technicians.
• Repair Café: Global grassroots movement organizing volunteer-run community repair events. Promotes the same right-to-repair culture Murfy leverages, and could indirectly compete for simple repairs while validating Murfy's repair-economy narrative.

Broad incumbents

• Back Market: Global refurbished electronics marketplace with strong French footprint. Competes with Murfy in the resale of refurbished appliances and consumer electronics, but operates at much larger scale and broader category scope.
• Boulanger: Large French electronics and home appliance retailer with installation and after-sales services. Adjacent competitor in appliance sales and customer acquisition for replacement versus repair decisions.
• Leroy Merlin: Major French DIY and home improvement retailer offering appliance sales and installation services. Competes with Murfy for DIY content and parts, and increasingly for installation-driven appliance replacement.

Direct peers

• Envie: French network specializing in refurbished appliances and electronics resale with social-employment mission. Direct competitor in Murfy's refurbished appliance (Murfyshop) vertical, though structured as a nonprofit cooperative.
• MesDépanneurs.fr: French home services platform connecting customers with repair technicians for appliances, plumbing, heating, and electrical work. Directly comparable to Murfy's core field-service repair model, though broader in trade scope.
• Allo Réparateurs (Depann' & Vous): French platform dispatching appliance repair technicians to homes, with similar fixed-pricing and SLAs. Closely comparable to Murfy's core at-home repair service in terms of offering and target customer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Murfy