Virginia Center for Behavioral Rehabilitation

What Virginia Center for Behavioral Rehabilitation does

Virginia 988 Suicide & Crisis Lifeline is a state-operated, free mental health crisis hotline serving all Virginia residents. Accessible via the three-digit dialing code 988 and through chat on 988lifeline.org, the service connects callers 24/7 with trained crisis workers who provide immediate emotional support, suicide prevention intervention, and referrals to local mental health professionals and community resources. The service is operated by the Virginia Department of Behavioral Health and Developmental Services (DBHDS) and is integrated into the national 988 Suicide & Crisis Lifeline network, SAMHSA oversight, and Virginia's broader Crisis Continuum of Care.

The underlying technology is a 24/7 crisis hotline infrastructure supporting both telephone and chat-based interactions; the platform architecture centers on trained human crisis workers rather than automated or AI-driven triage. Specialized pathways extend service to individuals with intellectual or developmental disabilities through the REACH Program, and public-facing guidance differentiates 988 from 911 to formalize mental-health-specific routing away from law enforcement and EMS.

The business model is non-commercial: the service is provided free of charge to individuals, funded through state and federal appropriations via DBHDS, and distributed as a universal public health resource. There is no pricing model, no commercial GTM motion, and no paying customer base; instead, the 'customer' is any Virginia resident experiencing a mental health crisis, with associated friends/family members as a secondary audience. Strategic accountability therefore runs through DBHDS and federal partners (SAMHSA, the national 988 network) rather than through revenue performance.

Name

Virginia Center for Behavioral Rehabilitation

Legal name

Virginia Department of Behavioral Health and Developmental Services

Website

https://vcbr.dbhds.virginia.gov

Company type

Public

Founded year

2022

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Virginia 988 is a free, 24/7 state-operated mental health crisis hotline serving Virginia residents via the three-digit code 988 and online chat, operated by DBHDS and integrated with the national 988 Suicide & Crisis Lifeline network.

Ownership category

akta.pro rank

Product category

Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

akta.pro secondary industry

Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI)

Keywords

• Mental health crisis support
• Crisis intervention hotline
• Suicide prevention services
• Behavioral health treatment
• Crisis continuum care

Headquarters

HQ city

Burkeville

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Distribution channels1 record

Marketing channels1 record

Core offering

Virginia Center for Behavioral Rehabilitation operates within Virginia's Department of Behavioral Health and Developmental Services (DBHDS) to provide residential behavioral health treatment in a secure environment. The primary evidenced service deliverable is the Virginia 988 Suicide & Crisis Lifeline — a free, 24/7 telephone and chat-based crisis intervention service staffed by trained crisis workers who provide emotional support and connect callers to local mental health professionals and community resources. Additional capabilities include multilingual (English/Spanish) access and referrals to the REACH Program for individuals with intellectual or developmental disabilities.

Product overview

Virginia 988 Suicide & Crisis Lifeline is a single unified crisis hotline service providing 24/7 mental health crisis support via a three-digit calling code (988). The service connects callers with trained crisis workers who provide immediate emotional support and can facilitate connections to local mental health professionals and community resources. Additional services include real-time chat functionality through the National 988 Lifeline and the REACH Program for individuals with intellectual or developmental disabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Virginia 988 Suicide & Crisis Lifeline A three-digit crisis hotline (988) providing free, 24/7 mental health crisis support in Virginia. Trained crisis workers deliver immediate emotional support, suicide-prevention assistance, and connections to local mental health professionals and community resources. Intended for any Virginia resident experiencing suicidal thoughts, emotional distress, or a mental health crisis, as well as friends and family worried about a loved one.

Quantifiable outcome

• Average of 10,185 people helped per month in 2024, with 12,958 Virginians seeking help in June 2024 alone

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and supporting.

• Virginia Department of Behavioral Health and Developmental Services (DBHDS)coreOthersVirginia 988 is operated by the Virginia Department of Behavioral Health and Developmental Services (DBhDS), which oversees the state's behavioral health and developmental services. DBHDS provides the governmental authority and funding for the 988 crisis lifeline service throughout Virginia.
• National 988 Suicide & Crisis LifelinecoreOthersVirginia 988 operates as part of the national 988 Suicide & Crisis Lifeline network, providing interoperability and connection to national crisis resources when needed. Individuals can also access chat services through the national 988lifeline.org platform.
• REACH Program (Virginia)supportingStrategic or Co-development PartnerThe REACH Program (Resources, Education, and Counseling for Health) provides specialized crisis services for individuals with intellectual or developmental disabilities. Virginia 988 refers individuals to this specialized program as part of the crisis continuum of care.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Emerging players

• BetterHelp: Large direct-to-consumer online therapy platform. Comparable as an alternative non-crisis behavioral health support channel that some 988 users may seek for ongoing care after crisis stabilization.

Direct peers

• CalHOPE / California Crisis Continuum: California's state-run crisis support and warm line network. Comparable as another large-state government-operated crisis service offering phone/text/chat and integrated connection to community mental health resources.
• Crisis Text Line: 24/7 text-based crisis support service. Comparable as a non-governmental crisis intervention channel serving overlapping populations (suicide prevention, emotional distress), competing for the same at-risk users via a different modality.
• Vibrant Emotional Health: National administrator of the 988 Suicide & Crisis Lifeline backbone. Directly comparable as the lead network operator handling routing, chat infrastructure, and quality oversight that Virginia 988 relies on for service delivery.
• NYC Well: New York City's 24/7 mental health helpline providing phone, text, and chat crisis support. Directly comparable as a city/state-government-operated crisis hotline with comparable service model, multilingual support, and referral infrastructure.

Others

• Mental Health America: National nonprofit providing mental health screening, peer support, and crisis resource navigation. Comparable as an adjacent enabling organization in the same behavioral health ecosystem with overlapping audiences and referral pathways to Virginia 988.

Broad incumbents

• SAMHSA National Helpline: Federal Substance Abuse and Mental Health Services Administration helpline (1-800-662-4357). Comparable as a federally operated, free, 24/7 behavioral health information and referral service that overlaps with 988 in target audience and referral function.
• 988 Suicide & Crisis Lifeline (National): The national umbrella program of which Virginia 988 is a state-level node. Comparable as the overarching brand, standards, and chat platform that Virginia 988 operates under and routes through.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/VCBR_Burkeville

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Virginia Center for Behavioral Rehabilitation