Dr. Hato

What Dr. Hato does

Dr. Hato is a private Brazilian veterinary hospital and pet retail network headquartered in São Bernardo do Campo, founded in 1976 with 101–250 employees. The company operates four physical units across the Greater ABC Paulista region of São Paulo: two full-service hospitals running 24 hours a day, seven days a week (Baeta Neves in São Bernardo do Campo and Campestre in Santo André); one general clinic in Vila Alto de Santo André operating 08:00–22:00 Monday through Saturday; and one pet shop in São Paulo's Jardim Paulista district. The core offering is 24/7 emergency and clinical veterinary care for dogs, cats, and wild/exotic animals, supported by 15+ medical specialties and integrated retail and grooming services.

The technical infrastructure centers on advanced diagnostic and surgical capabilities uncommon in general veterinary clinics, including a 16-channel Multislice CT scanner with CT-guided biopsy support, digital radiography with software-based image enhancement, echocardiography with Doppler, endoscopy/bronchoscopy/rhinoscopy, and a fully equipped surgical center with inhalation anesthesia and cardiac monitoring. An in-house laboratory operates 07:00–23:00 daily and runs 12+ test categories, while the imaging suite handles seven exam types. Specialized treatment capabilities include ophthalmic surgery with facoemulsification for cataracts and electrochemotherapy for oncology. Customer-facing digital infrastructure includes a WhatsApp booking channel, an online exam results portal, and an e-commerce pet shop storefront at petshop.drhato.com.br.

Dr. Hato monetizes through professional veterinary services on a fee-for-service basis — general and specialist consultations, emergency care, surgeries (low to high complexity), hospitalization, diagnostic imaging, and laboratory tests — plus retail revenue from pet supplies, food, medications, accessories, and grooming services through both physical stores and the online channel. Customer segments include routine dog and cat owners, owners of exotic and wildlife species (a differentiated capability backed by dedicated hospitalization), and pets referred by general practitioners for specialty work in oncology, orthopedics, neurology, ophthalmology, cardiology, and dentistry. Marketing is relationship- and content-driven, relying on the company blog, WhatsApp chat integration, email newsletters, and community event participation, with the Petlove health plan partnership providing an additional patient-acquisition channel. Pricing is not publicly disclosed.

Name

Dr. Hato

Legal name

Dr. Hato

Website

https://drhato.com.br

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

101–250 employees

Short description

Dr. Hato is a Brazilian veterinary hospital and pet shop network operating four units across the Greater São Paulo (ABC Paulista) region, delivering 24/7 emergency care, 15+ medical specialties, advanced diagnostic imaging (including CT and Doppler echocardiography), in-house laboratory services, and pet retail for dogs, cats, and exotic animals.

Ownership category

akta.pro rank

Product category

Veterinary Hospital Services

NAICS

Veterinary Services (54194), Veterinary Services (541940)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Veterinary Specialty Referral Hospitals (Multi-specialty) (HLAMACAB)

akta.pro secondary industries

Veterinary Surgery Centers (Soft Tissue/Orthopedic/Neuro) (HLAMACAC), Veterinary Internal Medicine & Oncology Centers (HLAMACAD), Veterinary Cardiology & Respiratory Specialty Centers (HLAMACAE), Veterinary Imaging, Surgery & Specialty Referral Centers (AFAEANAG)

Keywords

• Veterinary hospital services
• Veterinary emergency care
• Veterinary diagnostics
• Veterinary specialty care
• Pet retail

Headquarters

HQ city

São Bernardo Do Campo

HQ country

Brazil

HQ region

Latin America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Veterinary Medical Services: Revenue from consultations (general and specialist), emergency and 24-hour care, surgeries (low to high complexity), hospitalization, diagnostic imaging (X-ray, ultrasound, CT, ECG, echocardiogram, endoscopy), and laboratory tests (biochemistry, hematology, urinalysis, hormones, microbiology, serology, cytology, pathology, molecular biology). General/walk-in services are pay-per-visit; specialist and diagnostic services are scheduled and fee-for-service.
2. Pet Shop & Retail: Sale of pet supplies, food, medications, and accessories through physical retail stores and an online e-commerce platform. Also includes bathing and grooming (banho e tosa) services.
3. Microchip Implantation: Placement of BackHome (Virbac) electronic microchips for pet identification, generating revenue per procedure.
4. Chemotherapy & Oncology Treatment: Oncology services including chemotherapy administration (IV, oral, subcutaneous, intraperitoneal), electrochemotherapy, and palliative care.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Dr. Hato operates a network of veterinary hospitals providing 24/7 emergency and clinical care for dogs, cats, and wild/exotic animals across multiple units in the São Paulo region. Core services span general consultations, specialist consultations across 15+ veterinary specialties, diagnostic imaging (CT, X-ray, ultrasound, echocardiography), in-house laboratory testing, low-to-high complexity surgeries, hospitalization, oncology (chemotherapy and electrochemotherapy), physiotherapy/rehabilitation, and a pet shop offering retail products plus bathing and grooming.

Product overview

Dr. Hato is a comprehensive veterinary hospital and pet shop network operating as a platform-plus-modules architecture. The core offering is the 24-hour veterinary hospital (Hospital Veterinário 24h) providing emergency and clinical care for dogs, cats, and wild animals. Supporting modules include Pet Shop (retail and grooming), diagnostic imaging services (X-ray, ultrasound, CT scan, echocardiography, ECG), in-house laboratory services, and 15 veterinary specialties (Cardiology, Oncology, Orthopedics, Neurology, Ophthalmology, Dentistry, Dermatology, Endocrinology, etc.). Additional services encompass surgeries, hospitalization, vaccination, castration, and microchipping. The company operates four units across São Bernardo do Campo, Santo André, and São Paulo.

Differentiator

Problem solved

Functional benefit

Products and services

• Hospital Veterinário 24h Full-service veterinary hospital offering 24-hour emergency and clinical care for dogs, cats, and wild animals across multiple units in the São Paulo region. General and emergency care is walk-in (order of arrival); specialist consultations, imaging, and surgeries require scheduling.
• Pet Shop (Physical Store and Online) Sale of pet supplies, food, medications, and accessories through physical retail and an e-commerce platform, accompanied by bathing and grooming services for dogs and cats.
• Veterinary Laboratory Examinations In-house laboratory testing including biochemistry, hematology, cytology, microbiology, hormones, urinalysis, serology, molecular biology, pathology, fecal analysis, dermatology, and cavitary fluids, available daily with extended hours.
• Veterinary Diagnostic Imaging Advanced imaging services including digital X-ray, ultrasound, 16-channel multislice CT, echocardiography with Doppler, ECG, blood pressure measurement, and endoscopy/rhinoscopy/bronchoscopy, performed in-house with rapid turnaround.
• Veterinary Surgical Services Surgical procedures of low, medium, and high complexity, including ophthalmic surgery with microscope and phacoemulsifier (cataract surgery), orthopedic surgery, abdominal surgery, and tumor removal, performed in fully equipped surgical centers with inhalation anesthesia and cardiac monitoring.
• Veterinary Hospitalization Inpatient care for low, medium, and high complexity cases with dedicated areas for cats, wild animals, and infectious disease suspects at the two 24-hour hospital units.
• Vaccination Services (Dogs and Cats) Routine vaccination for dogs and cats, including mandatory rabies and optional vaccines (V3, V4, V5), available without appointment at all units.
• Castration (Surgical Sterilization) Surgical sterilization for dogs and cats, including ovariosalpingohysterectomy for females and orchiectomy for males.
• Pet Microchipping Implantation of BackHome (Virbac) ISO-compliant electronic microchips for permanent pet identification and recovery support, with ergonomic applicator, ISO-compatible reader (USB/Bluetooth), and access to a recovery service center.
• Bathing and Grooming Professional bathing and grooming services for dogs and cats offered at the Pet Shop location.
• General Veterinary Practice (Clínica Geral) General clinical consultations for routine evaluation and guidance of dogs and cats, with capability to refer to specialty care or diagnostic testing when needed.
• Veterinary Specialty Consultations Specialist consultations across 15+ disciplines including Acupuncture, Anesthesia, Wild Animals, Cardiology, Feline Clinic, Dermatology, Emergency, Endocrinology, Endoscopy, Physiotherapy, Neurology, Dentistry, Ophthalmology, Veterinary Oncology, and Orthopedics.
• Veterinary Oncology Services Oncology services for animals including chemotherapy administration via multiple routes, electrochemotherapy (combination of intravenous Bleomycin and applied electrical field), and palliative care.
• Online Exam Results Portal Self-serve online portal for pet owners to access their pet's examination results via a code system.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Two partnerships are on record, tiered minor.

• PetloveminorGTM or Marketing PartnerDr. Hato has a partnership with Petlove, a Brazilian pet health plan provider. Petlove health plan holders can access services at Dr. Hato units. Promotional banners for 'Planos de Saúde Petlove no Dr. Hato' are featured on the Dr. Hato website.
• PremieR (pet food brand)minorGTM or Marketing PartnerDr. Hato co-promotes the 3rd edition of the Exotic Cat Show in Santo André with PremieR, a premium pet food brand. This community event serves as a marketing and brand-building initiative, showcasing Dr. Hato's expertise in exotic feline care.

Scale indicators5 records

Recent moves6 records

Expansion highlights2 records

Emerging players

• DogHero: Brazilian pet services marketplace connecting owners to pet sitters, walkers, and vets. Comparable as a digital-first channel that competes for pet-owner attention and could redirect veterinary demand away from brick-and-mortar hospitals.

Others

• Anclivepa (Associação Nacional de Clínicos Veterinários de Pequenos Animais): Brazilian association of small-animal veterinary clinicians that aggregates member hospitals and specialty referrals. Comparable as an ecosystem player that shapes referral flows and standards in the Brazilian specialty vet market.
• PremierPet (Premier Pet / PremieR Pet): Major Brazilian premium pet food brand already partnered with Dr. Hato on community events. Comparable as an ecosystem partner rather than direct competitor, but increasingly active in adjacent pet-care services.
• IDEXX Laboratories: Global leader in veterinary diagnostics, including reference lab services and in-clinic analyzers. Comparable as an enabler/supplier that Dr. Hato's in-house lab competes against on turnaround time for Brazilian pet owners.

Direct peers

• BluePearl Veterinary Partners: US-based network of specialty and emergency veterinary hospitals. Directly comparable specialty referral model with advanced imaging, oncology, and multi-specialty care under one roof.
• Petlove (Petlove & Companhia): Brazil's largest pet care platform combining e-commerce, veterinary services, and pet health plans. Directly comparable as it operates its own vet clinics and is an existing Dr. Hato GTM partner via Petlove health plans.
• MedVet: US specialty and emergency veterinary hospital network. Comparable as a multi-specialty referral operator with advanced diagnostics and 24/7 emergency capability.
• Cão Veterinária: Brazilian multi-specialty veterinary hospital chain with 24/ emergency care and advanced diagnostics. Comparable as a competing specialty referral network targeting similar pet-owner segments in major Brazilian metros.
• Vetor (Petz Vet): Brazilian pet retail chain Petz has expanded into veterinary hospitals and grooming inside its stores. Comparable as it competes for both retail and clinical pet-care spend, though with a different unit-economics model.

Broad incumbents

• VCA Animal Hospitals: Large US veterinary hospital chain owned by Mars Petcare with general practice and specialty/emergency services. Comparable as a multi-site specialty operator; differs in scale and geographic focus (US vs. Brazil).

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/drhatovet

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dr. Hato