What HEIN Network Technology does

HEIN Netzwerktechnik GmbH is a Ratingen, Germany-based IT system house founded in 1985, operating for approximately 40 years. The company delivers end-to-end IT infrastructure services spanning structured cabling, enterprise networking, unified communications, data center solutions, and cloud services, with a customer base of more than 1,000 organizations across Germany. Its technical stack is anchored by partnerships with Mitel, Aruba/HPE, Sophos, Cisco, Microsoft, VMware, Veeam, and others, and it operates two ISO 27001-certified geo-redundant data centers in Frankfurt and Düsseldorf that underpin a German-sovereign managed services offering. HEIN also owns and markets talkNview, a proprietary private-cloud PBX product, and has expanded into managed cybersecurity (Sophos MDR) and regulatory compliance services (KRITIS, DORA, NIS-2) via partnership with Aagon.

The business model combines project-based systems integration (cabling rollouts, network deployments, UC migrations) with recurring managed services, cloud subscriptions, and SaaS-style offerings delivered from its operated data centers. Go-to-market is direct field sales targeting mid-market German enterprises alongside SMB and select international accounts, with pricing structured per project or quote. Revenue mechanics span one-time hardware and professional services revenue, plus annuity-like managed services, hosted UC, and cloud subscriptions.

Management is led by Managing Directors Michael Borchardt and Frank Weiß. The company is privately held as a GmbH with no disclosed funding rounds, M&A activity, or external investors. Recognition includes Mitel "Retail Partner of the Year 2023," reflecting its position as a primary DACH channel partner in the Mitel UC ecosystem. Operational signals — including active hiring across cabling, networking, and telecom roles — indicate ongoing capacity expansion.

Name

HEIN Network Technology

Legal name

HEIN Netzwerktechnik GmbH

Website

https://hein.de

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

1–10 employees

Short description

HEIN Netzwerktechnik is a Ratingen-based German IT system integrator, founded 1985, delivering structured cabling, enterprise networking, unified communications, cloud, and managed cybersecurity services to 1,000+ mid-market and enterprise customers from ISO 27001-certified geo-redundant data centers.

Ownership category

akta.pro rank

Product category

IT System Integration and Managed Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Network, Infrastructure & Data Center Integration (BPAEAAAK)

akta.pro secondary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• IT system integration
• Unified communications
• Structured cabling
• Data center services
• Enterprise networking

Headquarters

HQ city

Ratingen

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. IT Infrastructure Solutions & Product Sales: HEIN generates revenue through the sale, installation, and configuration of IT and communications hardware including network equipment (switches, firewalls, WLAN), structured cabling, servers, storage, and endpoints (IP phones, DECT devices). Products are sourced from vendor partners such as Aruba/HPE, Sophos, Mitel, R&M, Rittal, and others.
2. Professional Services & Implementation: Revenue is generated through consulting, project planning, installation, configuration, migration, and commissioning services for IT infrastructure, unified communications, data center, and cloud solutions. Services are billed on a time-and-materials or fixed-price project basis.
3. Managed Services & Cloud Hosting: Ongoing managed services including cloud-hosted phone systems (talkNview), remote monitoring, maintenance, and support contracts. Revenue is recurring in nature, providing predictable income streams from managed service agreements.
4. Software as a Service (SaaS): Cloud-based communication and collaboration solutions hosted in HEIN's own ISO 27001-certified data centers, including Mitel MiVoice Business SP, contact center solutions, and alarm/notification platforms via novalink.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

HEIN Netzwerktechnik is a German IT system house that designs, implements, and manages integrated IT and communications infrastructure for businesses, spanning structured cabling, enterprise networks, unified communications, data center, and cloud services. The company combines vendor technologies (Mitel, Aruba/HPE, Sophos, VMware, Microsoft, R&M) with its proprietary talkNview private cloud PBX brand and operates two ISO 27001-certified geo-redundant data centers in Frankfurt and Düsseldorf for cloud hosting. Solutions are delivered as on-premise, private cloud, or hybrid deployments, supported by consulting, implementation, and managed service contracts.

Product overview

HEIN Netzwerktechnik is a system house (IT Systemhaus) offering an integrated portfolio of IT and communications solutions as a platform-plus-services model. The core offering centers on unified communications via the Mitel MiVoice Business platform (available as on-premise, HEIN-hosted cloud, or MiCloud Flex from Google Cloud) and the company's proprietary talkNview premium cloud phone system. This core is complemented by professional services including structured cabling (IT-Verkabelung), enterprise networks (Aruba/HPE switches, Sophos firewalls, WLAN), data center solutions (server/storage virtualization, Exchange/Office 365 migration), cloud hosting from ISO 27001-certified geo-redundant data centers, and remote maintenance via TeamViewer. Add-on modules extend the platform with MiTeam Meetings (video collaboration), MiContact Center Business (omnichannel contact center), SIP DECT mobility, DataCore storage virtualization, Aagon ACMP vulnerability management, and Sophos MDR security services. The company operates two ISO 27001-certified data centers in Frankfurt and Düsseldorf.

Differentiator

Problem solved

Functional benefit

Products and services

• talkNview Premium Business Cloud Phone System Premium business cloud telephone system (Private Cloud PBX) brand offered as a private cloud service, enabling flexible communication and collaboration solutions for businesses. Includes one-number concept, mobile softclients, and Mitel MiVoice Business Teleworker integration.
• Mitel MiVoice Business hosted in the Hein-Cloud HEIN-hosted Mitel MiVoice Business telephone system running in ISO 27001-certified geo-redundant data centers in Frankfurt and Düsseldorf, offering full unified communications and collaboration features with hybrid cloud and private cloud deployment options.
• Mitel MiCloud Flex Cloud PBX solution hosted in Google Cloud with Contact Center capabilities, offering flexible and scalable enterprise communication with full feature parity to on-premise Mitel solutions.
• IT-Verkabelung (Structured Cabling) Structured cabling solutions including copper (Cat7) and fiber optic installations for office buildings, industrial facilities, and data centers, delivered with 25-year system warranties through R&M partnership by certified installers.
• Enterprise Networks Enterprise network solutions including switches (Aruba CX4100), wireless LAN, firewall (Sophos XGS Xstream), and network security (Sophos MDR) for resilient business connectivity.
• Data Center Solutions Data center services including server virtualization, storage virtualization (DataCore), Microsoft Exchange deployment and migration, Office 365 migration, and vulnerability management.
• Cloud Services Cloud services delivered from HEIN's two ISO 27001-certified geo-redundant data centers in Frankfurt and Düsseldorf, including hosted Mitel MiVoice Business, talkNview, and other managed cloud offerings.
• Fernwartung (Remote Support) Remote maintenance and technical support services delivered using TeamViewer for secure, encrypted remote access to customer systems.

Quantifiable outcome

• Over 1000 satisfied customers served across all industries, from SMB to international corporations.
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

18 partnerships are on record, tiered core and secondary.

• MitelcoreTechnology or IntegrationMitel is a core strategic technology partner for HEIN Netzwerktechnik. HEIN is a certified Mitel partner offering the full portfolio of Mitel solutions including MiVoice Business, MiCloud Flex, MiContact Center, MiTeam Meetings, and SIP DECT systems. HEIN was awarded Mitel's Retail Partner of the Year 2023. HEIN also hosts Mitel MiVoice Business in its own ISO 27001-certified geo-redundant data centers as a private cloud offering.
• Aruba (HPE)coreTechnology or IntegrationHEIN is a certified Aruba/HPE partner offering networking solutions including switches (Aruba CX series), WLAN, data center networking (FlexFabric, Virtual Cloud Networking), and network management (Intelligent Management). Solutions span enterprise LAN, WLAN, and data center virtualization.
• SophoscoreTechnology or IntegrationSophos is a core technology partner providing IT security solutions. HEIN offers Sophos firewall solutions (XGS series), MDR (Managed Detection and Response), and comprehensive cybersecurity services to customers.
• R&M (Reichle & De-Massari)coreTechnology or IntegrationHEIN is a certified R&M partner for structured cabling solutions. R&M provides copper and fiber optic cabling systems, and HEIN's certified installation enables customers to receive R&M's 25-year system warranty.
• RittalsecondaryTechnology or IntegrationRittal provides IT rack solutions, power distribution, cooling systems, and IT infrastructure products. HEIN integrates Rittal solutions into data center and IT infrastructure projects.
• VMwarecoreTechnology or IntegrationVMware is a core technology partner providing server and desktop virtualization solutions. HEIN implements VMware-based server virtualization, virtual desktop infrastructure (VMware Horizon), and software-defined data center solutions.
• MicrosoftcoreTechnology or IntegrationMicrosoft is a core partner for server products, collaboration, and cloud solutions. HEIN implements Windows Server, Hyper-V virtualization, Exchange Server, Skype for Business, and Microsoft 365/Azure cloud migrations.
• ColtsecondaryTechnology or IntegrationColt provides international broadband solutions and SIP trunk services used in HEIN's solution designs for multinational corporations and mid-sized businesses requiring wide-area networking across 86 countries and 205 cities.
• VeeamsecondaryTechnology or IntegrationVeeam provides backup and data management solutions. HEIN integrates Veeam into customer environments for modernized backup processes, hybrid cloud acceleration, and data protection.
• innovaphonesecondaryTechnology or Integrationinnovaphone is a German manufacturer of IP telephony and unified communications systems. HEIN is a certified innovaphone partner offering German-made IP PBX solutions with a focus on IT security and quality ('IT Security made in Germany').
• estossecondaryTechnology or Integrationestos is a technology leader in CTI, Unified Messaging, SIP/XMPP/LDAP/WebRTC applications. HEIN is an Estos Expert Partner primarily engaged in integration projects including site networking, database integration, and functional extensions.
• Poly (Plantronics/Polycom)secondaryTechnology or IntegrationPoly provides audio and video conferencing equipment, headsets, and collaboration devices integrated into HEIN's unified communications solutions.
• Cisco SystemssecondaryTechnology or IntegrationCisco provides networking and collaboration technology integrated into HEIN's enterprise network and unified communications solutions.
• CorningsecondaryTechnology or IntegrationCorning provides fiber optic cable and connectivity solutions used in HEIN's structured cabling and data center projects.
• ZoomsecondaryTechnology or IntegrationHEIN is a certified Zoom partner offering video conferencing, collaboration, and hybrid work solutions. Services include selection, implementation, integration, license management, hardware, and ongoing support.
• novalinksecondaryTechnology or Integrationnovalink is a provider of alarm, information, and communication solutions in the DACH region and internationally. HEIN is a certified Gold Partner offering alarm platforms (novaalert), integration platforms (novaconnect), and cloud-based alarm solutions for industrial, clinical, governmental, and security-critical environments.
• DataCoresecondaryTechnology or IntegrationDataCore provides software-defined storage virtualization technology. HEIN implements DataCore solutions for storage virtualization across multiple data centers, enabling synchronous mirroring and automatic failover for high availability.
• Aagon (ACMP Suite)secondaryTechnology or IntegrationAagon provides the ACMP Suite for client management, vulnerability scanning, and software distribution. HEIN implements these solutions for KRITIS, DORA, and NIS-2 compliance requirements, offering centralized IT asset inventory, CVE-based vulnerability detection, and automated software deployment.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Telonic GmbH: German IT system house specializing in UC, networking, and cloud services for SMB and mid-market. Closely comparable to HEIN in size, vendor mix (Mitel, Cisco, etc.), and customer base of German Mittelstand customers.
• Ratiodata GmbH: German system house providing IT infrastructure, data center, and managed services, part of the Fiducia & GAD cooperative. Comparable to HEIN as a German-focused multi-vendor integrator serving mid-market and enterprise customers with managed services.

Others

• T-Systems (Deutsche Telekom): Subsidiary of Deutsche Telekom providing large-scale IT services including UC, networking, data center, and cloud to enterprise and public-sector customers in Germany and globally. Significant overlap with HEIN's enterprise portfolio, especially in UC and managed services.
• Cisco Systems (partner/competitor context): Listed as a HEIN partner for enterprise networking and collaboration. Cisco is also a competitor at the OEM level for many of the same networking and UC capabilities HEIN integrates and resells.
• innovaphone AG: German manufacturer of IP PBX and UC solutions that HEIN resells as a certified partner. Could also be considered an indirect competitor for pure on-prem UC deployments targeting IT-security-conscious German customers.

Broad incumbents

• Allgeier SE: German IT services group offering enterprise IT, software, and staffing solutions. Competes with HEIN in the German mid-market for managed services, IT modernization, and digital transformation projects.
• NTT DATA Deutschland: Large global IT services provider with a strong German operation offering cloud, networking, UC, and managed services. Competes with HEIN for German enterprise customers seeking integrated IT solutions, though at significantly larger scale.
• CANCOM SE: German-headquartered managed services and IT modernization provider with a similar focus on cloud transformation, enterprise networking, and managed services for German SMB and mid-market. Comparable business model as a multi-vendor systems integrator serving similar customer segments.
• Computacenter: UK-headquartered but a major enterprise IT integrator with a large German footprint (Computacenter Germany). Competes head-to-head with HEIN on enterprise networking, data center, UC, and managed services for mid-market and large customers, often leveraging the same vendors (Cisco/Aruba, Microsoft, VMware).
• Bechtle AG: Germany's largest IT system house and direct competitor in IT infrastructure, networking, and managed services. Bechtle offers a much broader portfolio across hardware resale, managed services, and cloud across Europe, but both companies target the same German Mittelstand with integrated IT solutions and similar vendor partnerships (Aruba, Sophos, Microsoft, etc.).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/hein-netzwerktechnik-gmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HEIN Network Technology