Autodial
AutoDial (JB Autodial Telecommunication Systems Ltd) is a Cyprus-based B2B marketing services firm founded in 2010, providing outsourced inbound/outbound call center operations, 24/7 multilingual secretary services, administrative outsourcing, and custom software/CRM development to small and mid-sized businesses.
- Company typePrivate
- Founded2010
- HeadquartersPyla, Cyprus
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Autodial does
AutoDial, legally JB Autodial Telecommunication Systems Ltd, is a privately held, Cyprus-incorporated (Pyla, Larnaca) B2B marketing-services company founded in 2010 that delivers an integrated portfolio of call center, technology, customer management, and software development services to small and mid-sized business clients. Its core offering is outsourced inbound and outbound telephony — telemarketing, telesales, customer surveys, appointment setting, telephone switchboard, order taking, and complaint handling — supplemented by a 24/7 multilingual secretary/receptionist service, outsourced administrative and customer-management work (document handling, correspondence, invoicing, database maintenance, travel and appointment coordination), and custom software/CRM/CMS development. Customer acquisition is sales-led through the autodial.eu website and direct inquiry via contact forms, with no public pricing or tiered packages; engagements are quoted on a customized basis and structured as multi-year contracts.
Underlying the operation is a VoIP-based, software-defined call center suite supporting inbound, outbound, and mixed call handling with remote agent and remote-monitoring capabilities, native call recording, a predictive dialer, live chat, and an integrated CRM system, with the suite reportedly scalable across multiple servers up to hundreds of agent seats. AutoDial also resells/implements this technology stack, including hardware and remote-workplace setup, for clients building their own call centers, and offers a modular CRM product alongside bespoke application development. The company is founder-operated under a single disclosed Managing Director (Josef Bunsen), with no disclosed institutional investors, subsidiaries, M&A activity, patents, or third-party certifications, and the only external relationship evidenced is a website hosting and development partnership with Gen-Sys Ltd.
Autodial firmographics
Firmographics- Name
- Autodial
- Legal name
- JB Autodial Telecommunication Systems Ltd
- Website
- https://autodial.eu
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- AutoDial (JB Autodial Telecommunication Systems Ltd) is a Cyprus-based B2B marketing services firm founded in 2010, providing outsourced inbound/outbound call center operations, 24/7 multilingual secretary services, administrative outsourcing, and custom software/CRM development to small and mid-sized businesses.
- Ownership category
- akta.pro rank
Autodial industry classification
Industry- Product category
- Call Center & Business Process Outsourcing
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421), Office Administrative Services (56111)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Facilities Support Management Services (8744), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)
- akta.pro secondary industries
- Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC), Billing, Payments & Account Administration Centers (BPAAAAAF), Marketing Automation, CRM & Lifecycle Messaging (BPAMALAE)
Keywords
Where Autodial is headquartered
LocationHeadquarters
- HQ city
- Pyla
- HQ country
- Cyprus
- HQ region
- Europe
Offices1 record
Markets served
Autodial business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Call Center Services: Outbound telemarketing, telesales, and inbound customer service including phone filtering, order taking, and complaints handling. Revenue generated through service fees for call campaigns and ongoing operational support.
- Software Development Services: Custom software development, CRM/CMS application development, website and eCommerce solutions, integration services, and ongoing maintenance and support.
- Administrative Services: Office administration outsourcing including document management, correspondence, invoicing, database maintenance, travel planning, and appointment coordination.
- Secretary Services: Multilingual receptionist services available 24/7 with call routing, information forwarding via email, SMS, fax, and WhatsApp.
- Technology Sales and Setup: Sale and implementation of call center technology including software suites, dialer systems, and hardware setup including remote workplace configuration.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom Quote-based pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
Autodial product offering
Product offeringCore offering
AutoDial (operating as JB Autodial Telecommunication Systems Ltd) provides outsourced call center and telemarketing services (both outbound B2B sales campaigns and inbound customer support), multilingual 24/7 secretary/receptionist services, outsourced customer management and office administration, and custom software development including CRM/CMS applications, all delivered through their proprietary VoIP-based call center software suite with predictive dialer, CRM, and live chat capabilities.
Product overview
AutoDial is a marketing service company offering an integrated portfolio of call center, technology, customer management, and software development services. The core offerings include: (1) Callcenter & Technik — outbound telemarketing/telesales and inbound telephone services powered by a proprietary software-based Call Center Suite with predictive dialer and live chat capabilities; (2) Sekretärinnen Service — 24/7 multilingual receptionist/secretary service with call forwarding; (3) Kundenverwaltung — outsourced office administration and document management; and (4) Programmierung — custom software development including a modular CRM system and CRM/CMS applications. VoIP technology underlies their communication infrastructure, enabling clear call quality and seamless connectivity.
Differentiator
Problem solved
Functional benefit
Products and services
- Callcenter & Technik (Call Center & Technology) Outbound and inbound call center services including telemarketing, telesales, customer surveys, fundraising, telephone switchboard, order taking, and complaint handling, supported by a software-based call center suite technology. Targeted at B2B businesses seeking customer outreach and inbound call handling.
- Sekretärinnen Service (Secretary Service) Multilingual receptionist service available 24/7 with call forwarding, information relay via email, SMS, fax, or WhatsApp. Designed for businesses needing professional inbound call management with native-speaking agents.
- Kundenverwaltung (Customer Management) Outsourced office administration including document management, correspondence, quote/invoice/debt collection creation, database maintenance, travel planning, appointment coordination, and accounting preparation. For companies looking to outsource non-core administrative functions.
- Programmierung (Programming) Custom software development services including software development, technology consulting, security, enterprise application integration, workflow management, QA/testing, maintenance/support, and custom CRM/CMS development. For organizations seeking tailored software and process automation.
Companies that use Autodial
Customer profileSegments4 records
Ideal customer profiles4 records
Autodial technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Autodial partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Gen-Sys LtdminorWebsite hosting and development partner responsible for the company's website infrastructure. Listed in footer as 'Hosted & Developed by Gen-Sys Ltd' with website reference to gen-sys.net.
Scale indicators2 records
Recent moves4 records
Expansion highlights4 records
Autodial competitors and assessment
Company assessmentDirect peers
- SELLBYTEL Group: German-headquartered BPO focused on B2B sales outsourcing, inside sales, and customer support across Europe. Most direct comparable for AutoDial's German-speaking, B2B telesales/telemarketing focus.
- InOutbound: European inside-sales and B2B telemarketing outsourcing specialist. Directly comparable to AutoDial's outbound telesales, lead generation, and appointment-setting offerings for SMB and mid-market clients.
Others
- Five9: Cloud contact center as a service provider with predictive dialing, inbound IVR, and CRM integrations. Comparable as a competing technology stack that customers may choose instead of AutoDial's proprietary suite.
- Genesys: Cloud contact center platform vendor providing predictive dialer, IVR, and omnichannel routing software. Comparable to the technology layer of AutoDial's offering, though Genesys sells pure SaaS while AutoDial bundles software with managed services.
Broad incumbents
- Majorel: Global customer experience BPO with strong European delivery footprint covering inbound, outbound, and digital customer management. Comparable as a broad incumbent serving European SMB and enterprise clients.
- TTEC: Customer experience technology and services company combining CX consulting, contact center operations, and proprietary software. Comparable to AutoDial's bundled technology-plus-services model at much larger scale.
- Teleperformance: World's largest omnichannel BPO and call center operator serving clients across customer care, sales, and technical support. Comparable as a global incumbent competing for the same outsourcing budgets AutoDial targets in Europe.
- Foundever (formerly Sitel Group): Large CX/BPO provider offering inbound/outbound contact center, sales, and back-office support across multiple geographies. Comparable as a broad incumbent competing for the same multilingual European outsourcing RFPs.
- Concentrix: Global customer experience BPO delivering inbound/outbound contact center, sales, and digital services to enterprise clients. Comparable as a broad incumbent in the same call center/telesales outsourcing space.
- arvato (Bertelsmann): European BPO division of Bertelsmann offering customer service, telemarketing, and back-office support with multilingual delivery. Comparable broad incumbent in the German-speaking and pan-European call center market.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights5 records
Customer concentration
Autodial social profiles
Digital presenceAutodial financial estimates
Financial estimateRevenue estimate
Valuation estimate
Autodial leadership team
Management profileNumber of profiles
Profiles1 record
Autodial funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Autodial M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Autodial
What does Autodial do?
AutoDial (operating as JB Autodial Telecommunication Systems Ltd) provides outsourced call center and telemarketing services (both outbound B2B sales campaigns and inbound customer support), multilingual 24/7 secretary/receptionist services, outsourced customer management and office administration, and custom software development including CRM/CMS applications, all delivered through their proprietary VoIP-based call center software suite with predictive dialer, CRM, and live chat capabilities.
Is Autodial a public or private company?
Autodial is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Autodial founded?
Autodial was founded in 2010. It employs 11 to 50 people.
Where is Autodial based?
Autodial is headquartered in Pyla, Cyprus, in the Europe region.
How does Autodial make money?
Five revenue lines are on record. Call Center Services are the primary driver. The others are software Development Services, administrative Services, secretary Services and technology Sales and Setup.
Who are Autodial's main competitors?
Direct peers on record are SELLBYTEL Group and InOutbound. Others are Five9 and Genesys. Broad incumbents are Majorel, TTEC, Teleperformance, Foundever (formerly Sitel Group), Concentrix and arvato (Bertelsmann).
Does Autodial have an API?
No public API is recorded for Autodial.
What industry is Autodial in?
Autodial's product category is Call Center & Business Process Outsourcing. Its primary akta.pro industry code is BPAAADAE, Telesales & Inside Sales Outsourcing (B2B/B2C), with a secondary code of BPAFAKAC, Telemarketing & Telesales Services (Outbound/Inbound). Its NAICS code is 56142 and its SIC code is 7385.