What RESOLVE Partners does

RESOLVE Partners (operating commercially as FirstPoint Resources) is a privately-held, multi-divisional B2B services firm headquartered in Greensboro, North Carolina, founded in 2005. The company operates four service lines under the FirstPoint brand: FirstPoint Background Screening (the core division), FirstPoint Collections, FirstPoint Call Center, and Association Management. Its customer base spans human resources and recruiting, property management, energy/utilities, and trade/professional associations — typically B2B clients operating in regulated, high-turnover industries where background verification and receivables management are recurring needs.

The company's core competency is employment and tenant background screening, differentiated by Professional Background Screeners Association (PBSA) accreditation held by only 124 firms globally, and by AMC Institute accreditation for its association management work. Service quality is operationalized through 1–3 business day turnaround times and a 10+ year average client retention. In 2020, the firm extended its HR-technology footprint with the launch of a Video Interviewing Platform, signaling investment beyond traditional screening. Operations are supported by a regional Raleigh, NC office alongside the Greensboro headquarters, with a stated headcount of 1–10 employees — a lean operating footprint relative to the breadth of service lines.

The business model generates revenue through per-screening fees, collections/agency commissions, call-center seat-based billing, and recurring association management contracts. Go-to-market is B2B-direct, leveraging accreditations and SHRM-aligned positioning in HR and recruiting trade circles. Growth has been pursued through a combination of organic service-line expansion and selective M&A, notably the 2018 acquisition of Credit Bureau Systems by FirstPoint Collections and an undisclosed 2022 acquisition expanding FirstPoint Background Screening. No public funding, investor, or revenue disclosures are available; the company remains privately held and closely operated.

Name

RESOLVE Partners

Legal name

FirstPoint Management Resources, Inc.

Website

https://resolve-partners.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

RESOLVE Partners operates the FirstPoint Resources platform, providing accredited background screening, collections, call center, and association management services to B2B clients in HR, property management, energy, and trade associations, headquartered in Greensboro, NC with a regional Raleigh office.

Ownership category

akta.pro rank

Headquarters

HQ city

Greensboro

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Background Screening Services: Provides comprehensive background screening services including criminal checks, verifications, driving history, credit, drug testing, and continuous monitoring. Revenue appears to be generated through customizable service packages with volume discounts and packaged rate savings.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

RESOLVE Partners operates FirstPoint Resources as a multi-divisional B2B service provider centered on FirstPoint Background Screening, which delivers criminal background checks, employment/education/driving verifications, credit checks, drug testing, identity validation (E-Verify/SSA), and continuous monitoring for employers, property managers, and volunteer programs. Supporting service lines include FirstPoint Collections (debt collection), FirstPoint Call Center (outsourced communications), and FirstPoint Association Management (administrative services for professional associations), delivered through dedicated instascreen.net portals and a consultative sales motion.

Product overview

RESOLVE Partners operates FirstPoint Resources as a unified multi-service platform offering integrated back-office solutions. The core offering is FirstPoint Background Screening—a comprehensive service covering criminal checks, employment/education/driving verifications, credit checks, drug testing, identity validation (including E-Verify and SSA Confirmation), and continuous monitoring for employee, tenant, and volunteer screening. Supporting services include FirstPoint Collections (debt collection), FirstPoint Call Center (outsourced communications), and FirstPoint Association Management (administrative services for professional organizations). The subsidiary instascreen.net provides dedicated tenant and employment screening login portals.

Differentiator

Problem solved

Functional benefit

Products and services

• FirstPoint Background Screening

Quantifiable outcome

• 1-3 business day turnaround for domestic background checks, meeting or exceeding industry benchmarks
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Society of Human Resource Management (SHRM)coreStrategic or Co-development PartnerFirstPoint Background Screening is a member of SHRM, providing credibility and professional network access within the HR and human resources industry.
• Professional Background Screening Association (PBSA)coreStrategic or Co-development PartnerPBSA accredited provider (1 of only 124). Maintains highest level of service standards and industry accreditation through PBSA membership.
• E-Verify / SSA ConfirmationcoreTechnology or IntegrationIntegration with E-Verify and SSA Confirmation systems for identity validation as part of comprehensive background screening services.
• AMC InstituteminorStrategic or Co-development PartnerFirstPoint Association Management earned AMC Institute Accreditation Renewal (2020 & 2024).

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Pre-employ: Background screening platform focused on SMB and mid-market employers with self-service ordering portals. Comparable to FirstPoint's Instascreen employment screening portal in product surface area and target customer.
• Checkr: AI-native background screening platform serving employers and gig-economy marketplaces with API-driven criminal, employment, and motor-vehicle checks. Directly competes with FirstPoint's employment screening offering on the same target buyers (HR and talent acquisition teams), though Checkr leads on technology velocity and scale.
• HireRight: Global employment background screening, drug testing, and workforce solutions provider. Overlaps directly with FirstPoint on employment screening, drug testing, and continuous monitoring sold to enterprise HR and compliance teams.
• Accurate Background: PBSA-accredited employment background screening provider with a similar consultative, customizable-package model. Comparable mid-market peer that targets HR teams with FCRA-compliant screening and verification services.
• First Advantage: Publicly listed provider of background screening, identity verification, and workforce analytics to enterprise and SMB customers. Comparable in product breadth (criminal, employment, continuous monitoring) and enterprise GTM motion.
• Sterling: Large-scale background screening and identity services provider serving enterprise HR, with a PBSA-accredited offering. Closest comparable to FirstPoint on accreditation, FCRA-compliant workflows, and enterprise go-to-market, but operates at materially greater scale.
• TenantScreen: Specialized tenant screening provider offering credit, criminal, eviction, and rental history checks to landlords and property managers. Directly comparable to FirstPoint's tenant screening portal at resolve.instascreen.net.

Broad incumbents

• TransUnion: Major consumer credit bureau with a Workforce Solutions division offering employment screening, identity verification, and continuous monitoring. A larger, established incumbent overlapping with FirstPoint's credit checks, identity validation, and monitoring features.
• Equifax Workforce Solutions: Division of Equifax providing employment, income, and identity verification plus screening-adjacent services to HR and compliance teams. Comparable to FirstPoint on verification and identity validation but operates as part of a much broader data and analytics portfolio.

Others

• PBSA (Professional Background Screening Association): Industry trade association that sets accreditation standards and best practices for consumer reporting agencies and background screening firms. FirstPoint is a member; comparable relevance is ecosystem-level rather than competitive.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/resolvepartners
• Facebookfacebook.com/resolvepartners
• LinkedInlinkedin.com/company/resolve-partners

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RESOLVE Partners