Austbrokers City State

What Austbrokers City State does

Austbrokers City State is an Australian insurance brokerage and risk management firm operating three office locations across regional New South Wales (Wollongong headquarters, Nowra, and Macarthur/Gregory Hills) under Australian Financial Services Licence 246410. The firm serves commercial clients across retail, industrial, manufacturing, construction, professional, transport, care, hospitality, and leisure sectors, with specialised practices in Workers' Compensation (since 2013 via a dedicated Risk Services unit) and the Australian Railway Industry (since 1995, branded as Austbrokers City State Rail). The company operates as a subsidiary within the ASX-listed AUB Group network (formerly Austbrokers Holdings), which aggregates 83 businesses across 520 locations representing more than A$4.4 billion of gross written premium.

The firm's product portfolio spans more than 20 insurance lines including Business Packages, Commercial Motor and Fleet, Property Owners, Industrial Special Risks, Contract Works / Construction, Cyber Risk, Trade Credit, Professional Indemnity, Management Liability, CTP Green Slips, Marine Transit, and Caravan and Pleasure Craft cover. Distribution is concentrated in NSW through direct face-to-face consultations at the three offices, phone-based inside sales via a toll-free line, online quote requests, and email newsletter communications. Specialist referral arrangements with Chubb Insurance (travel, 10% premium share) and HBW Wholesale (Home Warranty Insurance distribution, one of only 24 NSW-approved brokers following the 2017 iCare overhaul) extend the firm's reach into markets with regulatory or scale barriers. Storm emergency assistance partnerships with Johns Lyng Group, Restorx, and Steamatic, plus an icare NSW Workers Compensation scheme partnership, broaden the service wraparound.

Revenue is generated predominantly through insurance commissions calculated as percentages of premium (up to 30% on selected personal lines such as motor, home, sickness/accident, and consumer credit lines) plus referral commissions (notably 10% of premium from Chubb for travel insurance). Pricing is quote-based and not publicly disclosed. The firm employs 40+ staff with diverse industry qualifications, led by Managing Director Bob Grbevski and Director Brian Barreto, and serves both SMB and mid-market commercial clients.

Name

Austbrokers City State

Legal name

Austbrokers City State

Website

https://abcitystate.com.au

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

Austbrokers City State is a regional NSW insurance brokerage operating three offices (Wollongong, Nowra, Macarthur) under AUB Group, providing commercial insurance broking and risk management with specialisation in Workers Compensation, rail industry cover, and access to one of only 24 NSW-approved home warranty distribution brokers.

Ownership category

akta.pro rank

Product category

Insurance Brokerage

NAICS

Insurance Agencies and Brokerages (52421), Agencies, Brokerages, and Other Insurance Related Activities (5242), Insurance Carriers and Related Activities (524)

SIC

Insurance Agents, Brokers & Service (6411), Fire, Marine & Casualty Insurance (6331)

akta.pro primary industry

Commercial Lines Insurance Brokerage (FSAEADAB)

akta.pro secondary industries

Specialty Insurance Brokerage (Marine, Aviation, Cyber, Professional Lines) (FSAEADAJ), Large Commercial Package (National Accounts) (FSAJAFAC)

Keywords

• Commercial insurance brokerage
• Risk management consulting
• Workers compensation services
• Rail industry insurance
• Claims management support

Headquarters

HQ city

Nowra

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Insurance Commissions: Commission calculated as percentage of premium amount paid for each policy. Commission varies between products, up to 30% of premium for motor vehicle, home building/contents, sickness/accident, consumer credit, travel, personal/domestic property, and medical indemnity insurance.
2. Insurance Referrals: Commission from Chubb Insurance for referring travel insurance customers. Commission calculated as percentage of overall premium received by Chubb, with Austbrokers receiving 10% share of premium.
3. Home Warranty Insurance Distribution: Partnership with HBW Wholesale for distribution of Home Warranty Insurance to builders and contractors.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

Austbrokers City State is an insurance brokerage and risk solutions firm that places commercial and personal insurance policies with multiple insurers on behalf of clients, earning commissions on premiums. The firm distributes a wide range of business, motor, liability, property, marine, professional indemnity, and specialty insurance products, and provides dedicated Workers' Compensation Risk Services and specialised rail industry insurance solutions. It operates from three NSW offices and holds AFSL 246410.

Product overview

Austbrokers City State is an insurance brokerage and risk management firm offering a comprehensive portfolio of insurance products and specialized services. The company operates as a platform providing individual insurance products across property, liability, motor, marine, professional and personal lines, complemented by specialized Workers' Compensation Risk Services (established 2013) and Rail Services (operating since 1995). The core product portfolio includes Business Packages, Commercial Motor and Fleet, Property Owners, Industrial Special Risks, and various liability and professional indemnity products. Personal insurance products are delivered through an Allianz partnership, while travel insurance is provided via Chubb Insurance. The company serves commercial clients across retail, industrial, manufacturing, construction, professional, transport, care, hospitality and leisure sectors with offices in Wollongong, Macarthur and Nowra.

Differentiator

Problem solved

Functional benefit

Brands

• Workers' Compensation Risk Services: Established in 2013 to assist clients with all facets of Workers Compensation and related issues, providing cost-effective solutions that mitigate risk and provide workers with a safe place of employment.

Products and services

• Business Packages Insurance Insurance package for small to medium sized businesses grouping property, theft, machinery breakdown and liability cover into one product.
• Commercial Motor and Fleet Insurance Policy covering any motor vehicle type including heavy haulage vehicles, trailers and attachments with agreed or market value options.
• Property Owners Insurance Comprehensive policies covering building, contents and liability for shopping centres, industrial parks, office buildings, manufacturing plants, warehouses, factories and retail shops.
• Industrial Special Risks (ISR) Insurance All-inclusive policy for large businesses with insured values greater than $3,000,000, providing broad property coverage with industry-specific tailoring.
• Public and Products Liability Insurance Covers legal liability to third parties for personal injury and property damage from business activities, including products liability.
• Professional Indemnity Insurance Covers professional negligence incidents leading to damage or loss, including breach of contract, errors, omissions and associated legal costs.
• Management Liability Insurance Covers claims lodged against Directors for actions/inaction, protecting personal assets from legal action. Includes D&O, employment practices liability, fidelity guarantee and statutory liability.
• Cyber Risk Insurance Insurance protecting businesses from Internet-based risks, privacy breaches, hacking, viruses and system damage.
• Contract Works / Construction Insurance Covers loss or damage to specific construction projects or multiple annual projects up to a pre-advised limit, including liability coverage.
• Trade Credit Insurance Protects cash-flow by covering losses if a debtor defaults on payment or becomes insolvent, available for businesses of all sizes.
• Commercial Hull Insurance Insurance for working boats including tugs, supply vessels and tourist craft operating in inland and coastal waters, covering physical damage and liabilities.
• Marine Transit Insurance Cover for physical loss or damage to cargo during transport, applicable to large corporations and small businesses with customizable limits.
• Machinery Breakdown Insurance Cover for physical loss or damage to machinery following mechanical or electrical breakdown, extendable to include loss of stock for fridges/cool rooms.
• General Property Insurance Cover for items such as tools and equipment related to trade or industry, tailored for specific items or total sum insured.
• Farm Packages Insurance Comprehensive regional and rural insurance including business, home and contents, motor, workers compensation, farm insurance, crop, livestock and liability.
• Workers' Compensation Risk Services Established in 2013, provides support with all facets of Workers Compensation including claim management, premium management, injury management, prevention and training.
• Austbrokers City State Rail Services Specialist risk management and insurance solutions for the Australian Railway Industry since 1995, covering rail construction, contractors, heritage/tourist rail and rail operators.
• Builders Home Warranty Insurance Compulsory insurance for residential building works valued over $20,000, required before taking deposits or starting work.
• CTP Green Slip Insurance Compulsory third party insurance for registered motor vehicles providing cover for injury to third parties in motor vehicle accidents.
• Motor Vehicle Insurance Covers damage to vehicles and third party property following motor vehicle accidents with market value or agreed value policy options.
• Home and Contents Insurance Cover for home building and contents including special contents, specified items like jewelry, with liability and Australia-wide theft/loss coverage.
• Leisure Travel Insurance Travel insurance covering unforeseen circumstances during travel including overseas medical/dental costs, lost luggage, cancellation due to illness or death, provided through Chubb Insurance partnership.
• Corporate Travel Insurance Travel insurance covering business and pleasure scenarios for principals, employees, spouses and dependents, including baggage, medical, kidnap/ransom and liability.
• Personal Injury/Illness Insurance Provides lost income cover for up to 2 years (104 weeks) following accident or sickness, covering sole traders up to 85% of after-tax income.
• Personal Insurance Personal insurance products including motor and home insurance, offered through partnership with Allianz Insurance.

Quantifiable outcome

• Insured party recovered $680,000 following theft of stock claim under management liability policy
• +1 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Nine partnerships are on record, tiered core and minor.

• HBW WholesalecoreChannel Partner/ Reseller/ Distributor · 3 October 2017Strategic partnership with HBW Wholesale for Home Warranty Insurance distribution. Following NSW Government overhaul reducing approved brokers from 110 to 24, Austbrokers City State entered partnership with HBW Wholesale who received approval to distribute Home Warranty Insurance. This partnership enables continued service to builders and contractors requiring compulsory home warranty insurance.
• Chubb InsurancecoreGTM or Marketing PartnerPartnership with Chubb Insurance to provide competitive travel insurance policies. Austbrokers provides referral service to Chubb website for quote acquisition. Commission is shared with Chubb receiving 90% of premium and Austbrokers receiving 10%. Partnership covers both leisure and corporate travel insurance products.
• Lloyd's and Overseas ReinsurerscoreOthersLong-term support from Specialist Rail Insurers and Reinsurers at Lloyd's and overseas markets ensures continuity and financial integrity of insurance solutions for rail industry clients. Access to these markets allows competitive premiums and specialised policy conditions for rail sector.
• AUB GroupcoreOthersAustbrokers City State is part of AUB Group (formerly Austbrokers Holdings), a top 250 ASX listed company since 1985. AUB Group comprises 83 businesses servicing more than 900,000 clients across 520 locations representing in excess of $4.4 billion of gross written premium.
• Australasian Railway AssociationminorOthersLong-term active member of the Australasian Railway Association, providing networking, industry intelligence, and credibility in the rail insurance sector.
• icare NSWcoreOthersPartnership with icare (Insurance & Care NSW) for Workers Compensation insurance administration. icare delivers NSW Workers Compensation Scheme and Lifetime Care & Support Scheme. Austbrokers assists clients with transitioning to new scheme arrangements and provides ongoing support.
• GIO, QBE, CIC AllianzminorChannel Partner/ Reseller/ DistributorInsurance providers for CTP Green Slip quotations. Austbrokers arranges comparative quotes from multiple insurers including GIO, QBE, and CIC ALLIANZ for motor vehicle CTP requirements.
• Johns Lyng GroupminorOthersStorm emergency assistance partner for building repairs and make safes. Clients referred to Johns Lyng Group (1300 73 6000) for urgent repairs following storm damage.
• Restorx and SteamaticminorOthersWater extraction, restoration and clean-up partners for storm emergency assistance. Referrals to Restorx (1300 73 6333) and Steamatic (1300 783 262) for water damage restoration services.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Honan Insurance Group: Honan is an Australian mid-market commercial insurance broker with specialisations in construction, transport and professional services. Comparable because it serves similar commercial segments, offers similar product lines (workers' comp, motor, liability), and competes for the same NSW mid-market clients.
• PSC Insurance Group: PSC is an ASX-listed Australian insurance broker network built via roll-up of regional commercial brokers. Comparable because it pursues the same acquisition-led growth model across commercial lines and competes for the same pool of regional brokerage talent and client segments.

Others

• Chubb Insurance Australia: Chubb is a referral partner for travel insurance but also a broader commercial insurer. Comparable as a counterparty for specialty lines (professional indemnity, cyber, marine) and as a competitor for direct placement of complex risks.
• Insurance Australia Group (IAG): IAG is a major Australian general insurer (NRMA, CGU, GIO brands) that both partners with brokers and competes via direct channels. Comparable as a panel carrier for CTP, commercial motor and property, and as a direct competitor for SMB commercial lines.
• Allianz Australia (Personal Insurance partnership): Allianz is a direct partner for Austbrokers City State's personal insurance products but also a broader competitor as a direct-writing insurer. Comparable as a counterparty/competitor in personal lines and CTP, which Austbrokers places on its panel.

Broad incumbents

• Aon Australia: Aon is a global insurance and reinsurance broker with a substantial Australian presence serving commercial clients. Comparable because it competes for the same commercial insurance placements (property, casualty, marine, rail, professional indemnity) across mid-market and enterprise accounts.
• Marsh Australia: Marsh is a global insurance brokerage with a large Australian operation covering commercial and specialty lines. Comparable because it places the same commercial lines including rail, construction and workers' compensation, and is a benchmark for mid-market account service expectations.
• Arthur J. Gallagher & Co (Australia): Gallagher is a global insurance broker with Australian operations across commercial and specialty lines. Comparable because it serves the same mid-market commercial client base with similar product offerings (risk management, claims advocacy, specialty placements).
• Steadfast Group: Steadfast is the largest Australian broker network and a direct competitor to AUB Group. Comparable because it operates an identical model - aggregating equity stakes in regional commercial insurance brokers and providing shared carrier panels, infrastructure and reinsurance access.
• AUB Group (parent network): AUB Group is the ASX-listed parent and national broker network of which Austbrokers City State is a member. It is comparable because the group operates the same commercial insurance brokerage model across 83 businesses and 520 locations, providing direct insight into the parent's economics and strategic priorities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/austbrokerscitystate
• LinkedInlinkedin.com/company/austbrokers-city-state

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Austbrokers City State