What G-Lab does

G-Lab (legal entity OOO Zhilab / ООО «Джилаб») is a Russian privately-held IT services and software development company founded in 2010 and headquartered in Moscow at ul. Ordzhonikidze, d. 11, str. 11, BC 'ABC Estate'. The firm operates a dual model combining custom project-based software development (websites, corporate portals, CRM/ERP/EDMS integrations, UX/UI design, front-end on React/Vue.js/Next.js, back-end on Java/NestJS/Python, and DevOps/QA) with three proprietary platforms: Veles (Велес), a CRM/Service Desk for government citizen-request management; Digital University (Цифровой университет), a mobile and web platform for university digitization integrating with 1C University and BIT.VUZ; and the AI Orchestrator 'Дирижер' (Conductor), a universal AI platform supporting both cloud LLMs (YandexGPT, GigaChat) and local GPU LLMs for closed-perimeter enterprise deployments.

The company is an official 1C-Bitrix partner and delivers Bitrix24 implementation, configuration, and licensed support, alongside Direktum EDMS implementations. Customer base spans Russian federal agencies (e.g., Federal Service for Alcohol and Tobacco Market Control / FSVPS, Federal Bailiff Service / FSSP, Centrinform, AIS Vypusknik), higher-education institutions (Moscow State Law Academy / MGЮА, GILS, UNIVEF), enterprise customers (Azbuka Vkusa, Mlesna, RIT Group, ITECO, Inline, NETSOFT, Aksiumatika, AYURO), and SMB clients (Sopytka, VentEat, TekhnikaPRO). Per the company's own materials, it has completed 250+ projects over 15 years (60+ turnkey enterprise systems; 350+ business-segment projects) with a stated 98% client return/repeat-and-referral rate.

Commercially, G-Lab operates exclusively in the Russian domestic market (Russian-language website; Moscow/Central Russia geography) via an enterprise field sales motion and inbound/SEO content marketing, with no external investors, no disclosed funding, and a documented leadership team of roughly 12 individuals across delivery, technical, finance, and contract functions.

Name

G-Lab

Legal name

OOO Zhilab (ООО «Джилаб»)

Website

https://g-lab.ru

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

G-Lab (OOO Zhilab), a Moscow-based private Russian IT services company founded in 2010, delivers custom software, web systems, Bitrix24/Direktum implementations, and three proprietary platforms — Veles (CRM/Service Desk for government), Digital University, and AI Orchestrator 'Дирижер' — for federal agencies, universities, and enterprises.

Ownership category

akta.pro rank

Product category

Custom Software Development & Enterprise IT Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industries

Core LMS Platforms (Academic & Corporate) (EDAFAAAA), Learning Management Systems (LMS) & Academic Application Support (EDALAMAC)

Keywords

• Custom software development
• CRM implementation services
• Electronic document management
• AI orchestration platform
• Enterprise web development

Headquarters

HQ city

Moscow

HQ country

Russia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Custom Software Development: Full-cycle custom web development, system integration, and digital transformation consulting services. Revenue generated through project-based engagements including corporate websites, landing pages, e-commerce, ERP/CRM systems, corporate portals, electronic document management (EDMS), and API integrations. Includes DevOps, QA, and ongoing technical support services.
2. Proprietary SaaS Platforms (Дирижер, Цифровой университет, Велес): G-Lab develops and sells proprietary software platforms. 'Велес' is explicitly listed with pricing per price list ('Согласно прайс-листу'). 'ИИ оркестратор Дирижер' is implemented as an end-to-end solution in 14 days. These represent recurring software licensing/support revenue streams alongside project engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

G-Lab (OOO Zhilab) is a Moscow-based IT company that provides end-to-end custom software development services — including websites, CRM/ERP/business-process systems, electronic document management, design, front-end, back-end, and DevOps/QA — together with three proprietary products: Велес (Veles) CRM/Service Desk for government service centers, Цифровой университет (Digital University) mobile platform for universities, and ИИ оркестратор Дирижер (AI Orchestrator Conductor) for routing requests across cloud and local LLMs. Services are delivered as official 1C-Bitrix and Direktum partner implementations alongside bespoke engineering.

Product overview

G-Lab is a Russian IT company (ООО «Джилаб», est. 2010) offering both proprietary products and software development services. Its product portfolio centers on three proprietary platforms: (1) Велес — a CRM and Service Desk platform for government citizen request management via phone, messengers, and email; (2) ИИ оркестратор Дирижер — a universal AI orchestration platform supporting cloud and local LLMs for business, education, and internal services; and (3) Цифровой университет — a mobile/Web platform for university process digitization with 1С integration. Complementing these, G-Lab implements and configures third-party platforms including Битрикс24 (CRM, as official partner) and Директум (EDMS). The services arm covers the full development lifecycle: websites, turnkey systems (CRM/ERP/portals), UX/UI design, frontend (React, Vue.js, Next.js), backend (Java, NestJS, Python, microservices), and DevOps/QA.

Differentiator

Problem solved

Functional benefit

Brands

• Veles (Велес): High-tech CRM and Service Desk platform for processing citizen inquiries, combining Service Desk and CRM principles for government and large organizations.
• Digital University (Цифровой университет)
• AI Orchestra 'Conductor' (ИИ оркестратор Дирижер)

Products and services

• Велес (Veles) — CRM/Service Desk platform Proprietary CRM and Service Desk platform designed for government service centers and similar organizations to handle citizen requests, queue management, and operational workflows. Used as a ready-made product that can be deployed and customized for government and regulated-industry clients.
• Цифровой университет (Digital University) — mobile platform for universities Proprietary mobile-first digital platform built for universities and higher-education institutions to deliver student services, communications, learning content, and engagement.
• ИИ оркестратор Дирижер (AI Orchestrator Conductor) Proprietary AI orchestration platform that routes and manages requests across multiple large language models, supporting both cloud-hosted and locally deployed LLMs to avoid vendor lock-in and enable on-premise AI.
• 1C-Bitrix and Bitrix24 implementation services Official partner-level implementation of 1C-Bitrix and Bitrix24 websites, CRM, and corporate portals for enterprise and government clients in Russia.
• Direktum EDMS implementation services Official partner-level implementation of Direktum electronic document management (EDMS) systems for Russian enterprises and government organizations.
• Custom software development — turnkey systems (CRM/ERP/business processes) End-to-end custom development of business systems such as CRM, ERP, and other process-automation platforms for enterprise and government clients.
• Custom website development (Сайты) Design and development of corporate websites, landing pages, and web portals for B2B and government clients.
• Design services (UI/UX, graphic and web design) UI/UX design, interface design, and graphic/web design services delivered as part of the full-cycle development offering.
• Front-end development services Front-end engineering using React, Next.js, and Vue.js to build user interfaces for web and enterprise applications.
• Back-end development services Back-end engineering on Java, Spring Boot, NestJS, and Python, with data layers on PostgreSQL, MySQL, and ClickHouse.
• DevOps and QA services DevOps engineering, CI/CD pipeline setup, and quality assurance services supporting software delivery and production operations.

Quantifiable outcome

• 250+ implemented projects
• +5 more outcomes

Named customers18 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability11 records

Feature3 records

Partnerships

One partnership is on record.

• 1C-Bitrix (1С-Битрикс)coreTechnology or IntegrationG-Lab is an official partner (Официальный партнер) of 1C-Bitrix, the leading Russian CMS and enterprise web platform vendor. The partnership enables G-Lab to develop websites on Bitrix, implement and configure Bitrix24 CRM, integrate 1C-Bitrix solutions, and provide ongoing Bitrix support services. G-Lab specializes in Bitrix-based development and automation, with dedicated service pages for Bitrix24 implementation, Bitrix24 pricing, and Bitrix24 licenses.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Softline: Major Russian IT services and software licensing provider with broad portfolio spanning cloud, cybersecurity, and custom development. Overlaps with G-Lab in enterprise software implementation but operates at substantially larger scale across many more verticals.

Direct peers

• CROC Inc. One of Russia's largest system integrators offering custom software development, CRM/ERP implementation, and digital transformation for government and enterprise. Comparable to G-Lab in target customer profile (federal agencies, large enterprises) and service portfolio, though operating at significantly larger scale.
• ICL Group: Russian IT services company providing software development, systems integration, and IT infrastructure for government and enterprise clients. Directly comparable to G-Lab in delivering turnkey digital solutions and custom enterprise systems in the Russian market.
• Jet Infosystems: Russian IT services and system integrator with expertise in custom software development, enterprise application integration, and information security. Comparable to G-Lab in offering full-cycle development and serving government/enterprise clients in Russia.
• First BIT: Russian IT services company specializing in 1C-based enterprise system implementation and customization. Comparable to G-Lab's role as a 1C-Bitrix partner, serving Russian SMB and enterprise clients with similar implementation and support services.
• Korus Consulting: Russian IT services and consulting firm specializing in enterprise systems implementation, custom development, and digital transformation. Similar size and segment focus to G-Lab, with overlap in CRM/EDMS implementation work and government/corporate client base.
• True Engineering: Russian IT services firm focused on custom software development, web platforms, and enterprise system integration. Comparable to G-Lab in offering full-stack development capabilities and serving similar SMB-to-enterprise client profiles.

Others

• Directum: Russian electronic document management system (EDMS) vendor whose products G-Lab implements and supports. Functions as both technology partner and ecosystem participant; comparable to G-Lab because G-Lab's Direktum implementation practice mirrors the Directum ecosystem relationship.
• 1C-Bitrix: Vendor of Bitrix CMS and Bitrix24 CRM platforms — G-Lab's primary technology partnership. Functions as ecosystem enabler rather than direct competitor; the strength of this partnership underpins a significant portion of G-Lab's service revenue.

Emerging players

• Mirapolis: Russian learning management system (LMS) and HR platform provider serving corporate and educational clients. Directly comparable to G-Lab's Digital University product in the Russian EdTech space, with overlap in university and corporate learning use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about G-Lab