PraxiService

What PraxiService does

PraxiService GmbH is a privately held German managed IT services provider headquartered in Langenfeld (Rhineland) with a branch office in Königswinter, focused exclusively on medical practices (individual practices, group practices, MVZs, hospital outpatient clinics, and therapeutic practices). The company employs 36 people and is owned and led by two managing directors/shareholders, Markus Wilde and Christian Wilde, with the Wilde family involved across management, marketing, and technical roles. Founded in 2012, PraxiService has operated since 2013 as an IHK-certified training employer.

The company distributes and supports MEDICAL OFFICE, a KBV-certified practice management software (PVS/AIS) with 20+ specialized modules covering KV/private/BG billing, lab integration (LDT, KV SafeNet, HL7), medication management, imaging archive (DICOM), vaccination, telephony (CTI), telematics infrastructure (Konnektor, KIM, ePrescription, eAU), selective contracts, and specialty workflows for dialysis, pediatrics, psychiatry (BaDo), ambulatory surgery, discharge management, and therapy. Adjacent product lines include PADexpert, the company's proprietary web-based private billing automation tool, and TerMed Online Dienste for online appointment booking, video consultation (via Viomedi), and online reception. The product portfolio is completed by hardware resale (WORTMANN TERRA servers and workstations, WatchGuard firewalls, Auerswald telephone systems), managed security services (PANDA Adaptive Defense 360), cloud backup (Synology), and tiered technical maintenance contracts (Standard and VIP). New AI add-ons, KI-Telefonassistent (€180/month per LANR) and KI-Assistent für Dokumentation (€250/month per LANR), are bundled into the MEDICAL OFFICE suite.

The business model is a recurring-revenue mix: tiered monthly software subscriptions (MEDICAL OFFICE Light €59/month, Professional €109/month, Enterprise on quotation), per-module add-ons (€20–€125/month), TI-gateway subscriptions (€120/month per BSNR), private billing via PADexpert, prepaid VIP/Standard maintenance contracts, and pay-as-you-go technical services (€95 per 30 minutes on-site + travel zones, €69.90 connection + €4/min remote). Distribution is direct-to-practice only, via field sales, a hotline and structured contact form, Calendly self-service booking, and presence at the Borkum continuing education fair, with no third-party reseller channel. The company is the Indamed Platinum partner and WORTMANN Premium partner, and is listed on the KBV registry of certified service providers under §75b SGB V—a regulatory prerequisite for serving statutory health insurance practices.

Name

PraxiService

Legal name

PraxiService GmbH

Website

https://praxiservice.de

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

PraxiService GmbH is a German IT services provider that distributes and supports MEDICAL OFFICE, a KBV-certified medical practice management system, plus proprietary PADexpert private billing and TerMed online services for practices, MVZs, and therapeutic clinics across Germany.

Ownership category

akta.pro rank

Product category

Medical Practice Management Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro industry

PRIMARYHLALABAM

Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs)

Healthcare & Life Sciences/Telehealth Platforms/Provider-Integrated Virtual Care Platforms (Health Systems/Clinics)

SECONDARYBPAMAHAH

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing)

Business & Public Services/Web, Mobile & Digital Platforms/On-Demand, Gig & Local Services Platforms

SECONDARYHLACAFAG

Medical-Grade Device Connectivity & Device Management (MDM)

Healthcare & Life Sciences/Digital Health & Health IT/Remote Patient Monitoring (RPM) & Connected Care Platforms

Keywords

• Medical practice software
• Practice management system
• Telematics infrastructure services
• Medical IT hardware
• Healthcare technical support

Headquarters

HQ city

Langenfeld

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Software Subscriptions (MEDICAL OFFICE): MEDICAL OFFICE is sold as a monthly subscription (SaaS-style) with tiered packages: MEDICAL OFFICE Light at €59/month net, Professional at €109/month net, and Enterprise upon request. Additional modules (Exchange, Impfen, Mobil, Online Terminplanung, Selektivverträge) are priced per month. Telematic infrastructure (TI-Gateway) is offered as a separate monthly subscription.
2. Hardware Sales: PraxiService sells hardware components including servers, workstations, firewalls (WatchGuard), telephony systems (Auerswald), and related peripherals as one-time hardware sales, sourced from partners like WORTMANN AG (TERRA products).
3. Technical Maintenance Contracts: Standard and VIP technical maintenance contracts covering remote support, on-site service, and hotline. P-1, P-2, P-3 standard packages and Premium V400/V600/V800 VIP tiers. Recurring monthly or annual fees with per-incident service credits.
4. Professional Services (On-site & Remote): Billable professional services including on-site customer service (€95/30 min + travel fees), remote support (€69.90 connection fee + €4/min), and training. Express and weekend surcharges apply. Technical VIP services offer discounted or free service callouts depending on tier.
5. PADexpert Private Billing Tool: Web-based private billing automation tool generating revenue through subscription/pricing per billing cycle processed. Full-service replacement for in-house billing staff, handling printing, postage, and payment follow-up.
6. Telephony Systems (Auerswald): Sale and ongoing service of Auerswald telephone systems with service tiers (TAVECO S, TAVSTANDART L, TAVPROFESSIONAL XL) including helpdesk, hardware replacement, and SLA-based response times.
7. Telematics Infrastructure (TI) Services: Contractual services covering TI setup, Konnektor updates, remote maintenance for telematics infrastructure, and KIM messaging. Services rendered free of charge; revenue derived from associated hardware and ongoing service contracts.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

PraxiService GmbH sells, integrates and supports MEDICAL OFFICE, a KBV-certified medical practice management software (PVS/AIS), distributed as a tiered monthly subscription (Light, Professional, Enterprise) with modular add-ons for billing, laboratory, medication, telematics infrastructure (TI/KIM/eAU), online appointments, and specialty modules. The company also offers PADexpert, a proprietary web-based private billing automation tool, plus bundled hardware (servers, workstations, firewalls, telephony) and ongoing technical maintenance, on-site/remote support, and telematics infrastructure managed services for German medical practices, MVZs, and hospital outpatient clinics.

Product overview

PraxiService GmbH is a managed IT service provider for medical practices offering a unified portfolio of three core product lines: MEDICAL OFFICE (a KBV-certified practice management software available in Light, Professional, and Enterprise tiers with over 20 modular add-ons covering scheduling, billing, lab, imaging, medication, documentation, and telematics), PADexpert (a web-based private billing automation tool), and TerMed (online appointment booking, video consultation via Viomedi, and AI-assisted online reception, all natively integrated with MEDICAL OFFICE). The company further bundles hardware and managed services including WatchGuard firewalls, PANDA antivirus, Auerswald telephone systems, Synology cloud backup, telematics infrastructure (TI), and technical support contracts (Standard and VIP tiers) — positioning itself as a 'one-stop shop' (alles aus einer Hand) for medical practice IT.

Differentiator

Problem solved

Functional benefit

Brands

• MEDICAL OFFICE: A medical practice software solution customized for individual practice workflows, offered in Light, Professional, and Enterprise packages with various modules for billing, lab integration, medication management, appointments, and telemedicine.
• PADexpert
• PADexpert
• TerMed Online Dienste

Products and services

• MEDICAL OFFICE KBV-certified medical practice management software (Arztsoftware / PVS/AIS) for medical practices, MVZs, hospitals and outpatient clinics, covering scheduling, patient records, KV/private/BG billing, laboratory integration, medication, imaging archive, telematics infrastructure (TI/KIM/eAU/ePrescription), online appointments, and specialty modules. Available in Light, Professional, and Enterprise tiers with modular add-ons.
• PADexpert Proprietary web-based tool that fully automates private medical billing (Privatliquidation) for practices — including invoice generation, printing, mailing, payment tracking, automated dunning/reminders, and real-time account monitoring with multi-user access and rights management.
• WatchGuard Firewall Service Managed WatchGuard UTM firewall rental with unlimited remote maintenance, VPN tunnel setup, network segmentation, and site-to-site VPN connectivity to protect medical practices from ransomware and unauthorized access.
• PANDA Adaptive Defense 360 Cloud-delivered managed antivirus and Endpoint Detection and Response (EDR) service protecting desktops, laptops, and servers from ransomware, zero-day malware, phishing, and memory exploits.
• Auerswald Telefonanlagen (Telephone Systems) Auerswald IP telephone system installation, configuration and ongoing managed service with IVR menus, automatic prescription ordering, and door opener integration tailored for medical practices.
• Telematikinfrastruktur (TI) Service Managed service contract covering technical hotline, remote maintenance, Konnektor updates and on-site installation of TI services (PTV3, PTV4, KIM, eAU, ePrescription) for German medical practices.
• Technischer Service (Standard Maintenance Contract) Standard recurring technical maintenance contract for medical practices with up to 10 workstations, including remote support (90–180 min/year), extended user hotline, and 50% discount on all services in case of failure.
• Technischer VIP Service (VIP Maintenance Contract) Premium recurring technical maintenance contract with dedicated phone line (<120 sec connection), up to 15% hardware discounts, and 50–100% discount on first-line on-site services including server, network, and software failures.
• MO Anwenderhotline Dedicated MEDICAL OFFICE user hotline covering software updates, bug fixes, performance troubleshooting, module extensions, billing consulting, and remote support sessions.
• Kundendienst (On-Site and Remote Service) Billable on-site and remote technical customer service covering MEDICAL OFFICE setup, TI infrastructure, telephone systems, firewalls, printers, networks, and servers, priced per 30 minutes plus travel fees with remote resolution for ~90% of issues.
• Online Backup (Synology Cloud Backup) Cloud-based data backup service using Synology/Acronis hardware and software, including hardware provision, software, support and setup to protect against data loss from fire, theft, or external hard drive failure.
• TerMed Onlinedienste Online appointment booking, video consultation (via Viomedi) and AI-assisted online reception platform fully integrated with MEDICAL OFFICE, enabling 24/7 patient-facing services including prescription requests and referral management.
• KI-Telefonassistent (AI Phone Assistant) AI-powered autonomous voice agent for medical practices that answers incoming calls in natural German, provides standard FAQ responses, and books appointments without staff intervention. Priced at €180/month per LANR as a MEDICAL OFFICE add-on.
• KI-Assistent für Dokumentation (AI Documentation Assistant) AI assistant that summarizes spoken doctor-patient conversations into structured text documentation and provides treatment hints, saving physicians' clinical note-taking time. Priced at €250/month per LANR as a MEDICAL OFFICE add-on.
• Praxis-EDV Hardware Procurement Sale of practice-grade hardware components — servers, workstations, peripherals, network equipment — sourced primarily from WORTMANN AG (TERRA) and bundled with installation and ongoing support.
• MEDICAL OFFICE Exchange Module Multi-site synchronization add-on for MEDICAL OFFICE that connects multiple practice locations over secure VPN connections, maintaining real-time data synchronization across all sites with individualized access rights per site. Priced at €90/month per Exchange server.
• MEDICAL OFFICE Mobil (Mobile Access) Mobile access module enabling physicians to use the full MEDICAL OFFICE portfolio from notebooks or tablets on the go, with real-time sync to the main server and emergency-server fallback. Priced at €20/month per mobile device.
• Onlineterminplanung (Online Appointment Booking) Online appointment booking system integrated with MEDICAL OFFICE (via TerMed/CalDav) offering patient inquiry and online reception. Priced at €65/month per LANR (standard) or €125/month for 1 LANR (Plus tier with 24/7 booking).
• TI-Gateway (Telematics Gateway) Telematics infrastructure gateway without local connector, including 3 card readers, priced at €120/month per BSNR with additional card terminal, BSNR, and VPN profile fees.
• KIM Mailbox Personal KIM email address (person [email protected]) and custom subdomain addresses (person name@practice name.mo.kim.telematik) for secure electronic mail within the German telematics infrastructure.
• MEDICAL OFFICE Labor (Laboratory Module) Laboratory module for electronic lab requests and result retrieval via KV SafeNet, supporting filter-based value and parameter views directly within the patient record and accessible via the MEDICAL OFFICE mobile app.
• MEDICAL OFFICE Dokumentation Module Documentation module for DMP (Disease Management Programs) and cancer screening containing all G-BA approved DMPs (diabetes, coronary heart disease, breast cancer, depression), QS-Hörgeräteverordnung, and ADT/GEKID cancer registry interface.
• MEDICAL OFFICE Selektivverträge Module Selective contracts module for enrollment, plausibility checking, and encrypted online billing of regional healthcare contracts (Hausarzt and specialist contracts), with automatic HÄVG contract updates. Priced at €40/month.
• MEDICAL OFFICE DGUV (Berufsgenossenschaft) Module DGUV-certified module for electronic documentation and billing of occupational accident (Berufsgenossenschaft) treatments via DALE-UV, with plausibility checking, encrypted transmission to accident insurers, and BG-tariff billing per UV-GOÄ.
• MEDICAL OFFICE Entlassmanagement (Discharge Management) Discharge management module for structured, compliant transmission of care-relevant patient information — discharge letter, initial assessment, and care transition forms — after hospital stays; certified by the German Hospital Association (DKG).
• MEDICAL OFFICE Dialyse Module Dialysis specialist module for documenting treatments and LDL aphereses, managing laboratory imports, generating statistics, and creating occupancy plans in compliance with G-BA QS guidelines.
• MEDICAL OFFICE BaDo (Psychiatry) Module Basic documentation module (Basisdokumentation 2.0) for psychiatric hospitals per §118 SGB V and outpatient clinics, generating annual statistics with case/contact counts and main/secondary diagnoses per §21 KHEntgG.
• MEDICAL OFFICE Ambulante Versorgung Module Ambulatory care module combining 'Ambulantes Operieren' and 'Ambulante Behandlung' for outpatient operation and treatment billing via AMBO dataset in §301 SGB V procedure for facilities under §115b, §116b, §117–§120, and §140a ff., suitable for SPZ and geriatric institutes.
• MEDICAL OFFICE Kindervorsorge (Pediatric Preventive Care) Module Pediatric preventive care module for documenting and tracking U1–U9 child development examinations, optimized for both pediatricians and general practitioners.
• MEDICAL OFFICE Therapeut Module Therapist module for documenting and billing therapeutic services including Heilmittelabrechnung per §302 SGB V via DTA, with private billing as paper-based output.
• MEDICAL OFFICE Impfen (Vaccination) Module Vaccination module displaying vaccination status, recommendations, and current stock at patient file opening, with a complex warning system for pregnancy and preconditions, integrated documentation, and CalDav interface to TerMed. Priced at €30/month.
• Viomedi Videosprechstunde Video consultation module enabling physicians to conduct video appointments with existing patients for medical consultations and examination explanations, accessible via TerMed.
• TerMed Online-Rezeption AI-assisted online reception module displayed as a widget on the practice's screen, handling patient inquiries, appointment requests, and administrative tasks around the clock.
• MEDICAL OFFICE Notfallserver (Emergency Server) Dual data storage feature ensuring seamless continuity of work during server outages; functions as a backup solution when the main server fails, with automatic data synchronization once the main server is restored.
• MEDICAL OFFICE Medikament Module Medication module providing ad-free, real-time access to a comprehensive drug database including trade names, ATC codes, discount contracts, co-payment exemptions, warnings and contra-indications; supports creation of a standardized medication plan (BMP) with barcode integration.
• MEDICAL OFFICE Archiv Module Archive module for storing, viewing, annotating and printing medical images and screenshots from imaging systems (ultrasound, X-ray) directly within the patient record, supporting over 40 image formats.
• MEDICAL OFFICE Organisation Module Workflow and resource management module providing appointment scheduling, day/week management, resource reservation and to-do lists, with real-time synchronization to TerMed online appointment planner via CalDav.
• MEDICAL OFFICE Schnittstellen (Interfaces) Module Interface module bundling TI-compliant Konnektor interfaces, DICOM imaging, Microsoft Word document templates, HL7 hospital/lab communication, LDT lab communication, DALE-UV accident insurance, GUSbox billing, CTI telephony, voice recognition, and ADT/GEKID cancer registry exports.

Quantifiable outcome

• Approximately 90% of technical issues resolved remotely via TeamViewer, avoiding on-site visits
• +5 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability7 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered flagship and core.

• IndamedflagshipStrategic or Co-development Partner · 2 February 2026Indamed is the developer of MEDICAL OFFICE, the core practice management software distributed exclusively through PraxiService. PraxiService holds the highest Platinpartner (Platinum Partner) status with Indamed, signifying mutual strategic collaboration at eye level, joint development of solutions that set standards, and genuine added value creation. This is the most strategically important partnership, underpinning PraxiService's primary revenue stream.
• WORTMANN AG (TERRA)coreTechnology or Integration · 24 October 2025WORTMANN AG is a leading German hardware manufacturer whose TERRA product line (servers, workstations, storage) is supplied to PraxiService customers. After a long-standing Value Partner relationship, PraxiService was elevated to Premium Partner (highest tier) status in 2025. PraxiService sources hardware components from WORTMANN and resells integrated TERRA solutions with installation and support services.
• TerMedcoreTechnology or Integration · 9 July 2025TerMed provides online appointment booking, video consultation (via Viomedi), and online reception services. TerMed is fully integrated with MEDICAL OFFICE (via CalDav interface and native integration) and enables 24/7 patient-facing services including online scheduling and prescription requests. PraxiService promotes TerMed as a fully integrable product for time savings.
• Kassenärztliche Bundesvereinigung (KBV)flagshipOthers · 13 July 2023The KBV (National Association of Statutory Health Insurance Physicians) is the German regulatory body for statutory health insurance physicians. PraxiService is listed as a KBV-certified service provider, meeting the IT security directive §75b SGB V requirements. Two PraxiService employees completed KBV certification. This listing is a prerequisite for serving statutory health insurance practices and represents a significant trust signal.
• AuerswaldcoreChannel Partner/ Reseller/ DistributorAuerswald is a German manufacturer of telephone systems ('Made in Germany'). PraxiService holds Premium Partner status with Auerswald and resells and supports Auerswald telephone systems (TAVECO S, TAVSTANDART L, TAVPROFESSIONAL XL) tailored for medical practices, with features including auto-attendant, prescription ordering, and automatic door opening.
• Panda SecuritycoreTechnology or IntegrationPanda Security provides the PANDA Adaptive Defence 360 antivirus and endpoint protection solution offered by PraxiService. The partnership provides cloud-delivered cybersecurity for desktops, laptops, and servers with EDR capabilities, protecting medical practices from ransomware, phishing, and zero-day threats.
• WatchGuardcoreTechnology or IntegrationWatchGuard provides hardware firewall solutions offered by PraxiService to protect medical practices from ransomware and unauthorized access. Services include unlimited remote maintenance, VPN tunnel setup, network segmentation, and site-to-site VPN connectivity.
• KV SafeNetcoreTechnology or IntegrationKV SafeNet is the secure network connection required for electronic lab result retrieval and other telematics services in the German healthcare system. MEDICAL OFFICE's lab module uses KV SafeNet as a prerequisite for standardized lab result retrieval.
• PADexpert (Owned Product)coreTechnology or IntegrationPADexpert is PraxiService's proprietary web-based private billing automation tool. Although it is an in-house product, it is presented as a separate brand (padexpert.de) and operates as a distinct product line, managed alongside PraxiService's MEDICAL OFFICE offerings.

Scale indicators6 records

Recent moves13 records

Expansion highlights6 records

Emerging players

• HASOMED: German medical software developer (Elefant, PsyPrax) focusing on therapy, psychiatry, and rehabilitation practice IT. Comparable vertical software positioning with overlapping specialty modules.
• Helmsauer Curamed: German medical billing and IT services group serving practices with billing outsourcing (similar in concept to PADexpert) and adjacent managed services. Overlaps with PraxiService's private billing and broader service portfolio.

Regional players

• medavis GmbH: German radiology IT specialist with deep workflow and integration expertise similar to PraxiService's MEDICAL OFFICE Enterprise positioning. Comparable in the German healthcare IT space with overlapping module/integration DNA.

Direct peers

• medatixx GmbH: German practice software and IT services company serving medical practices across Germany with similar SMB-focused managed services plus practice management software (medatixx, easymed, x.comfort). Closely comparable business model and customer base to PraxiService.
• Duria eG: German cooperative providing Duria practice management software and IT services to medical practices. Competes head-to-head with PraxiService's MEDICAL OFFICE offering for statutory health insurance practices in Germany.
• Medisoft AG: German medical practice IT company of similar size to PraxiService, offering practice management software and managed IT services to ambulatory practices. Comparable niche positioning in German healthcare IT.

Broad incumbents

• Dedalus Group: European healthcare IT group with growing presence in German ambulatory and hospital IT after acquiring ORBIS and other assets. Overlaps with PraxiService's enterprise/MVZ tier via hospital outpatient clinic offerings.
• NEXUS AG: German healthcare IT vendor focused on hospital and specialty practice IT solutions including radiology, pathology, and hospital information systems. Comparable in being a healthcare IT specialist serving German providers, though more hospital-weighted.
• CompuGroup Medical SE: Europe's largest eHealth company and the dominant German practice IT vendor (CGM M1 Pro, MEDISTAR, TurboMed). Direct competitor in the same practice management category with vastly greater scale, broader geographic reach, and direct vendor relationships.

Others

• Indamed GmbH: Developer of MEDICAL OFFICE and PraxiService's primary software partner (Platinum tier). While not a direct competitor (Indamed is the upstream product developer), the relationship is strategic enough that channel dynamics with Indamed directly shape PraxiService's economics and roadmap.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/praxiservice
• Instagraminstagram.com/praxiservice_gmbh
• LinkedInlinkedin.com/company/praxiservice

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PraxiService