MICROS Systems

What MICROS Systems does

MICROS Systems, founded in 1977 in Columbia, Maryland, built point-of-sale systems for the hospitality and retail industries and grew to 5,001–10,000 employees operating across 180+ countries before being acquired by Oracle Corporation in 2014. Following the acquisition, MICROS became a wholly-owned subsidiary and its flagship platform was rebranded as Oracle Simphony, while retaining its 40-year heritage in consultation and support services.

The core product is Oracle Simphony, a cloud-based and on-premise POS platform built on an open API architecture running on either Microsoft Windows or Oracle Linux. It functions as an all-in-one restaurant and hospitality management system covering front-of-house, back office, and kitchen operations, augmented by modular components including Kitchen Display Systems, Self-Service Kiosks, Online Ordering and Delivery, POS Hardware, and a curated integration ecosystem available through the Oracle Cloud Marketplace. Vertical sub-brands — Oracle Hospitality, Oracle Restaurants, and Oracle Retail — package the same underlying platform for hotels/cruise ships/casinos, restaurants/stadiums/transport hubs, and retail stores respectively. The legacy on-premise RES 3700 system is being phased out in favor of Simphony cloud.

Revenue is generated through three streams: subscription/recurring software licensing for the Simphony platform, hardware sales of POS workstations, mobile tablets, kiosks, and peripherals (including promotional $1 workstation pricing), and professional consultation and support services for implementation and ongoing operations. Go-to-market is consultative enterprise direct sales targeting hotels, cruise ships, casinos, stadiums/arenas, restaurants, transportation hubs, and retail stores worldwide, with custom quote-based pricing. Revenue is no longer separately disclosed as MICROS is consolidated into Oracle Corporation's (NYSE: ORCL) financial reporting.

Name

MICROS Systems

Legal name

Oracle Corporation

Website

https://micros.com

Company type

Public

Founded year

1977

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

MICROS Systems, now Oracle Simphony, provides enterprise cloud and on-premise point-of-sale and property management platforms for restaurants, hotels, cruise ships, casinos, stadiums, transportation hubs, and retail stores across 180+ countries.

Ownership category

akta.pro rank

Product category

Hospitality Point-of-Sale Software

NAICS

Computer and Peripheral Equipment Manufacturing (33411), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Computer & Office Equipment (3570), Office Machines, Nec (3579)

akta.pro primary industry

POS Terminals & All-in-One Retail Computers (HDACAKAA)

akta.pro secondary industries

Business/Enterprise IT Hardware Retail (Workstations, Servers, POS) (CRACABAJ), Food Services & Catering (On-site/Corporate Dining/Vending) (IMAIAAAE), API Development, Integration & Microservices Modernization (BPAEAFAD)

Keywords

• Point of sale systems
• Restaurant POS software
• Hospitality technology
• Kitchen display systems
• Enterprise POS hardware

Headquarters

HQ city

Columbia

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. POS Software Licensing: Oracle Simphony generates revenue through software licensing of its cloud-based and on-premise POS systems. The platform offers both cloud and on-premise deployment options with flexible implementation models.
2. POS Hardware Sales: Sale of POS workstations, mobile tablets, self-service kiosks, and peripherals including touch screens and bump bars. Hardware is offered at promotional pricing including $1 workstation deals.
3. Consultation and Support Services: 40-year tradition of excellence in consultation and support services for POS customers including implementation, training, and ongoing technical support.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels2 records

Core offering

MICROS Systems, now operating as Oracle Simphony, provides cloud-based and on-premise point-of-sale (POS) software, hardware, and integration solutions for the global hospitality and retail industries. The platform unifies front-of-house, back-office, and kitchen operations for restaurants, hotels, casinos, cruise ships, stadiums, transportation hubs, and retail stores across more than 180 countries.

Product overview

Oracle Simphony (formerly MICROS Systems) is a unified POS platform with modular components including the core Simphony cloud POS system, Kitchen Display Systems (KDS), Self-Service Kiosks, Online Ordering and Delivery, and POS Hardware offered at promotional pricing. The platform integrates these modules through an open API ecosystem available via Oracle Cloud Marketplace. Oracle positions sub-brands Oracle Hospitality (for hotels, cruise ships, casinos), Oracle Restaurants (for restaurants, stadiums, transportation hubs), and Oracle Retail (for retail stores) as vertical-specific deployments of the same underlying Simphony technology. The system operates in both cloud and on-premise configurations across 180+ countries, running on customer choice of Microsoft Windows or Oracle Linux.

Differentiator

Problem solved

Functional benefit

Brands

• Simphony: Cloud-based and on-premise POS platform for restaurants, hotels, resorts, casinos, stadiums, arenas, cruise ships, transportation hubs, and retail stores.
• Oracle Simphony Kitchen Display Systems (KDS)

Products and services

• Oracle Simphony Cloud-based POS platform providing complete restaurant, hospitality, and retail management including real-time table management, conversational ordering, reservations, wait list, gift and loyalty programs, reporting and analytics, inventory management, employee management, and menu management for restaurants, hotels, stadiums, and retail stores across 180+ countries.
• Oracle Simphony Kitchen Display Systems (KDS) Kitchen display system that increases kitchen efficiency, reduces errors, and optimizes speed of service by managing orders from multiple channels including in-house waitstaff, self-service kiosks, drive-thru, website, mobile ordering apps, and third-party delivery apps. Touch screens, bump bars, and remote views allow kitchen staff to prioritize food preparation and timing across stations.
• Oracle Simphony Self-Service Kiosks Self-service kiosk software and hardware for quick service and casual dining restaurants, enabling centralized updates of prices, menu options, and upsell items across multiple kiosks while reducing staff overhead.
• Oracle Simphony Online Ordering and Delivery Cloud-based online ordering platform enabling restaurants to update menus and take orders from websites or branded mobile apps, sending orders directly to restaurants or cloud kitchens, with curbside pickup alerts and delivery tracking, and customer profile data to support reorders and rewards across locations.
• Oracle Simphony POS Hardware Sleek POS workstations and mobile tablets built for restaurant front-of-house, kitchen, and back office operations, offered at a promotional $1 price with no expensive upfront investment.

Quantifiable outcome

• Reduces kitchen errors and enhances food quality through Multi-Channel Kitchen Display System
• +3 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature9 records

Partnerships

One partnership is on record.

• Oracle Cloud Marketplace Integration PartnerscoreTechnology or IntegrationOracle Cloud Marketplace offers a robust ecosystem of fully vetted Oracle Simphony integration partners. These partners enable restaurants to connect their favorite online ordering platforms, delivery services, mobile payment processing, and more through the secure open API architecture.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• PAR Technology: Restaurant POS (PAR Pixel) and back-office solutions for enterprise and mid-market restaurants. Direct competitor in enterprise restaurants, particularly after its 2023 acquisition of Tock.
• Toast: Cloud-native restaurant POS platform with integrated payments, online ordering, and payroll. Directly competes with Oracle Simphony in the restaurant vertical with a more SMB and growth-oriented GTM motion.
• Shopify POS: Cloud POS hardware and software for retail merchants of all sizes. Directly competes with Oracle Retail (Simphony's retail vertical) particularly with omnichannel commerce integrations.
• Clover (Fiserv): POS hardware and app marketplace for restaurants and retail SMBs. Provides integrated payments and business management tools directly competing with Simphony's POS hardware and software stack.
• NCR Voyix: Enterprise restaurant and hospitality POS (Aloha, NCR Counterpoint) competing directly with Simphony in enterprise restaurants, hotels, and large retail chains. Closest direct enterprise competitor.
• Lightspeed Restaurant: Cloud POS platform for restaurants and retail. Targets full-service and quick-service restaurants with comparable features (KDS, online ordering, inventory) competing head-to-head with Simphony.
• Square (Block): POS hardware and software for restaurants, retail, and services SMBs. Competes with Simphony's hardware and software offerings, particularly in the SMB and mid-market segments where Simphony is less focused.
• Agilysys: Hospitality-focused POS and property management software for hotels, resorts, casinos, and cruise lines. Competes directly with Simphony's Oracle Hospitality offerings in the premium hospitality segment.
• Infor Hospitality: Cloud-based hospitality software (HMS, POS) for hotels, restaurants, and food service. Competes with Oracle Simphony in integrated hotel PMS and POS deployments.

Emerging players

• Olo: Restaurant online ordering and delivery platform with deep integrations into POS systems including Oracle Simphony. Adjacent competitor for digital ordering layer that restaurants increasingly demand alongside POS.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/MICROS_Systems
• YouTubeyoutube.com/oracle
• Facebookfacebook.com/216633821736137
• LinkedInlinkedin.com/company/micros-systems-inc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MICROS Systems