Elioz

What Elioz does

Elioz is a French accessibility services platform that enables telephone and physical communication between deaf and hard-of-hearing individuals and hearing persons. The company operates a network of more than 140 remote relay operators across France qualified in three communication modes: French Sign Language (LSF), Cued Speech / French Spoken Language with Lip Reading (LfPC), and real-time text transcription (TTRP). Operators include LSF interpreters holding Master's degrees with 10+ years of phone relay experience and transcribers capable of 500 characters per minute, supported by redundant server infrastructure and a business continuity plan. The platform handles approximately 565 calls per day and is accessible via web, iOS, and Android apps.

The company sells through three product lines. Elioz Connect is a customer-facing accessibility solution for businesses and public services, accompanied by a public directory (annuaire) of participating organizations. Elioz Entreprise is a workplace communication package for companies employing deaf or hard-of-hearing staff, covering phone calls, meetings, conference calls, and face-to-face interactions via computer, smartphone, or tablet, sold on annual subscription contracts with custom hourly volumes, monthly consumption reporting, and usage support. Elioz Campus provides Qualiopi- and Datadock-certified training and onboarding services for client organizations.

Elioz's business model is B2B subscription-led (with professional services add-ons), targeting enterprises with deaf employees, customer-facing organizations serving deaf consumers, and government and public bodies subject to the October 2018 Loi pour une République Numérique accessibility mandate. The company reports 200+ enterprise clients including Banque de France, EDF, RATP, SNCF, Airbus, L'Oréal, Schneider Electric, MAIF, Carrefour, Pôle Emploi, and Crédit Agricole. Elioz was created in December 2015 as an alliance of specialized firms and is wholly owned by IVèS, which also operates a Canadian relay subsidiary. The company is headquartered in Toulouse with a secondary office in Saint-Mandé and is a founding member of the Fédération Française de l'Accessibilité.

Name

Elioz

Legal name

Elioz

Website

https://elioz.fr

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Elioz is a French accessibility platform providing telephone and physical communication services for deaf and hard-of-hearing individuals, serving enterprises, public bodies, and end users via a network of 140+ relay operators supporting sign language, lip reading, and text transcription.

Ownership category

akta.pro rank

Product category

Telephone Relay Services

NAICS

Telephone Answering Services (561421), Translation and Interpretation Services (541930)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Assistive Hearing & Communication Access (Captioning, Hearing Support, Transcription) (EDAFAKAC)

akta.pro secondary industries

AAC (Augmentative & Alternative Communication) & Speech/Language Therapy Tech (EDAFAKAB), Accessibility & Special-Needs Customer Support (BPAAABAM)

Keywords

• Telephone relay services
• Accessibility communication
• Sign language interpretation
• Deaf accessibility solutions
• Remote interpretation platform

Headquarters

HQ city

Toulouse

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. B2B Subscription Services (Elioz Entreprise): Customized service packages for enterprises employing deaf or hard-of-hearing workers. Includes personalized volume of hours, monthly consumption reporting, and usage support. Pricing varies based on organizational size and usage needs.
2. B2B Accessibility Services (Elioz Connect): Organizations pay to make their customer service accessible to deaf and hard-of-hearing individuals through the Elioz Connect platform and directory listing.
3. Elioz Campus: Training and support services for organizations, including on-site training, distance learning, and video tutorials to help clients effectively use the solutions.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Elioz provides telephone and physical accessibility solutions that enable deaf and hard-of-hearing individuals to communicate with hearing persons through a remote relay operator network. The service supports three communication modes — French Sign Language (LSF), Lip Reading (LfPC), and Text Transcription (TTRP) — delivered via mobile apps, web platforms, and enterprise solutions (Elioz Entreprise for workplace communication and Elioz Connect for accessible customer service and physical reception).

Product overview

Elioz is a French accessibility platform providing telephone and physical communication solutions for deaf and hard-of-hearing people. The company offers two main products: Elioz Connect (for businesses and public services to make their reception accessible) and Elioz Entreprise (for deaf employees in professional environments). Both products are supported by a mobile application and rely on a network of trained relay operators offering three communication modes: French Sign Language (LSF), French Spoken Language with Lip Reading (LfPC), and Text Transcription (TTRP). The platform processes approximately 565 calls per day through 140 relay operators across France.

Differentiator

Problem solved

Functional benefit

Brands

• Elioz Connect: Solution for accessible telephone and physical reception for businesses and public services, allowing deaf and hard-of-hearing people to contact companies via relay operators using LSF, LfPC, or text transcription.
• Elioz Entreprise
• Elioz Campus

Products and services

• Elioz Connect

Quantifiable outcome

• 565 calls handled per day
• +3 more outcomes

Named customers31 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• IVèScoreOthers · 1 December 2015IVèS is the parent company that owns 100% of Elioz. IVèS specializes in implementing telephone relay centers internationally and also operates a Canadian subsidiary providing services to the Canadian relay center 24/7 for the past 3 years.
• Trait d'UnioncoreTechnology or IntegrationTrait d'Union provides the national network of relay operators that complements Elioz's internal relay operator team. This partnership extends the coverage and capacity of the relay operator network across France.
• Fédération Française de l'Accessibilité (FFA)minorStrategic or Co-development PartnerElioz is a founding member of the French Accessibility Federation, an industry association working to promote and develop accessibility solutions in France.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• RogerVoice: RogerVoice is a French-origin mobile application offering real-time transcription and relay services for phone calls, allowing deaf and hard-of-hearing users to make and receive calls. It directly competes with Elioz's mobile relay service in France and across Europe.
• Acceo: Acceo is a French accessibility services company providing telephone relay and on-site sign language interpretation for deaf and hard-of-hearing individuals. Like Elioz, it serves both individual consumers and enterprises subject to French accessibility compliance.
• Websourd (Artha): Websourd (now part of Artha) is Elioz's primary French direct competitor, providing LSF interpretation and telephone relay services for deaf and hard-of-hearing users across France. Both compete for the same French regulatory-mandated accessibility budgets.

Emerging players

• Ava: Ava provides real-time AI-powered speech-to-text captioning for meetings, used by deaf and hard-of-hearing professionals in workplace settings. It competes with Elioz Entreprise's text transcription (TTRP) mode and represents the AI-driven substitute risk to human relay services.
• Convo Relay: Convo provides on-demand ASL interpretation and video relay services primarily in the US. It targets both consumer and enterprise customers with workplace accessibility solutions similar to Elioz Entreprise.

Broad incumbents

• Sorenson Communications: Sorenson is the largest US provider of video relay services (VRS) and telecommunications relay services (TRS) for deaf and hard-of-hearing users. While US-focused and broader in scope, its scale and operational model are closely comparable to Elioz's relay service.
• Purple Communications: Purple Communications is a long-established US provider of video relay services and telecommunications equipment for deaf and hard-of-hearing consumers. Comparable in service model to Elioz Connect but operating at much larger US-market scale.
• Hamilton Relay: Hamilton Relay is a US-based telecommunications relay service provider operating state-level relay contracts. Its telephone relay service model mirrors Elioz's core offering, though at significantly larger scale in the US market.

Others

• Deafblind UK: Deafblind UK provides support services and communication guides for deafblind individuals, including interpretation and assisted communication. While it operates in the broader accessibility/interpretation space, it is a non-profit and serves a different (UK) geography.

Regional players

• Tadoma: Tadoma is a European operator providing accessibility and interpretation services, including sign language and transcription support, primarily in non-French European markets. Comparable service portfolio but geographically distinct from Elioz's French footprint.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/EliozServices
• Instagraminstagram.com/elioz
• Xx.com/eliozservices
• LinkedInlinkedin.com/company/elioz

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Elioz