tele-net Corporation

What tele-net Corporation does

tele-net Corporation is a privately held Japanese contact center and business process outsourcing (BPO) operator founded in 1994 and headquartered in Shinagawa, Tokyo. The company provides inbound customer service, outbound telemarketing and sales promotion, multilingual support (Japanese, English, Chinese, Korean), e-commerce fulfillment, data mining, social monitoring, staffing/dispatch, and BPO services on a 24/7/365 basis to approximately 700 active enterprise clients, with more than 3,000 clients served over its 30-year history. Primary customer segments are e-commerce/mail-order companies, B2B firms requiring outbound sales support, and Japanese enterprises with international or foreign-customer operations, with a horizontal segmentation approach.

The underlying technology stack combines custom-developed operational assets with proprietary systems: an internally developed telemarketing platform called 'Pit!' (ぴっと!) for campaign management and customer data handling; proprietary 15-degree directional headsets engineered for dense operator floors; an automated voicemail system with customizable playback; and all contact center infrastructure synchronized to nuclear-clock time via GPS. tele-net holds ISO 27001 (JIS Q 27001:2014) certification since 2007 and Privacy Mark (JIS Q 15001) certification since 2004, which are significant procurement credentials in the Japanese enterprise BPO market.

The business model is managed-services outsourcing sold through direct enterprise sales and inbound phone/web inquiries under customized quote-based, multi-year contracts. Delivery is provided across 15+ sites including Tokyo (Shinagawa HQ, Iidabashi), Osaka, Fukuoka (No.1 and No.2), Tokushima (and Aizumi satellite), Nagano, Hyuga, Mito, Nagareyama, plus offshore hubs in Cebu and Manila (Philippines) and Irvine and Las Vegas (USA). The company operates under a holding-group structure (tele-net Group Corporation) with wholly owned operating subsidiaries including Cebu tele-net Philippines Corporation, tele-net America Corporation, tele-net STAFF, tele-net International, tele-net KIDS, and Chronostep, Inc. Representative Director and founder Takahashi Hiroyuki has led the company since establishment; ownership is concentrated among founding management with no disclosed external investors.

Name

tele-net Corporation

Legal name

株式会社テレネット (tele-net Corporation)

Website

https://tele-net.co.jp

Company type

Private

Founded year

1994

Operating status

Operating

Short description

tele-net Corporation is a privately held Japanese contact center and BPO operator founded in 1994, providing inbound, outbound, multilingual, fulfillment, and staffing services across Japan, the Philippines, and the United States to approximately 700 enterprise clients.

Ownership category

akta.pro rank

Product category

Contact Center Outsourcing and BPO Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Sales, Telesales & Lead Qualification Centers (BPAAAAAB), General Customer Service (Order/Account/Inquiries) (BPAAABAA), Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC), Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Contact center services
• Business process outsourcing
• Multilingual customer support
• Telemarketing services
• Ecommerce fulfillment support

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices17 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Contact Center Outsourcing Services: Full-service contact center outsourcing including inbound customer service, order taking, outbound telemarketing, and sales support. Services provided 24/7/365 with multi-language support capabilities.
2. Human Resources/Temporary Staffing: Dispatch and placement of temporary staff, scheduled introduction (temp-to-perm), and direct hire placement services for contact center and administrative roles.
3. BPO Services: Business process outsourcing including data entry, system management, fulfillment operations, and administrative support services.
4. E-Commerce/Fulfillment Services: End-to-end e-commerce support including order processing, warehouse management, picking, packing, shipping, and returns handling.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

tele-net Corporation operates as a full-service contact center outsourcing and BPO provider, delivering inbound customer support, outbound telemarketing/sales promotion, e-commerce fulfillment, data mining, multilingual (Japanese/English/Chinese/Korean) customer communication, and staffing/dispatch services. The company runs 15+ contact centers across Japan, the Philippines, and the United States, serving approximately 700 enterprise clients with 24/7/365 coverage and the proprietary "Pit!" telemarketing platform.

Product overview

tele-net Corporation operates as a contact center service provider (BPO) founded in 1994, offering a comprehensive suite of customer communication and business process outsourcing services. The core offering centers on Contact Center Services (comprising Inbound, Outbound, Fulfillment, Data Mining, Foreign Language, E-Contact Center, Unified Communication, Social Monitoring, and Education modules), supported by complementary services including Sales Promotion, Human Resources, Global Services, BPO, and EC Support. The company also developed a proprietary telemarketing platform called "Pit!" and operates an in-house management system for contact center operations. Services are delivered across 15+ locations in Japan, USA, and Philippines with a focus on "omotenashi" (Japanese hospitality) service philosophy and 24/7 availability.

Differentiator

Problem solved

Functional benefit

Brands

• e-Contact Center: Email-based contact center services for order taking, inquiries, and complaints
• Pit! (ぴっと！)

Products and services

• Contact Center Services Core contact center outsourcing service providing inbound customer support, outbound telemarketing, fulfillment, data mining, multilingual support, email-based support (e-Contact Center), unified communication routing, social monitoring, and education/training — delivered 24/7/365 to enterprise clients across Japan, the Philippines, and the United States.
• Sales Promotion Services Sales promotion, marketing analysis, planning, and execution services including B2B lead generation, appointment setting, market research, and customer retention campaigns, leveraging contact center data for targeted outreach to enterprise sales and marketing teams.
• Human Resources Services Staffing, scheduled introduction (temp-to-perm), and direct hire placement services supplying temporary staff and permanent personnel to clients for contact center operations and administrative roles.
• Global Services International business support including foreign language contact center services, overseas market entry assistance, legal/tax coordination, office setup, and US/Philippines operations support for cross-border and multinational clients.
• Business Process Outsourcing (BPO) Comprehensive business process outsourcing covering data entry, system setup and management, human resources support, fulfillment operations, and day-to-day back-office administration for enterprises across Japan, China, and the Philippines.
• EC Support (E-Commerce Support) Comprehensive e-commerce support including e-commerce site creation, warehouse and fulfillment operations, order processing, customer support, and logistics management for mail-order and direct-to-consumer businesses.
• Pit! (ぴっと！) Telemarketing Platform Proprietary telemarketing platform developed internally by tele-net for campaign management, order receiving, and customer data handling — used by mail-order and e-commerce clients for catalog response operations.

Quantifiable outcome

• Cross-sell rate improvement from 15% target to 27% achieved in 6 months
• +4 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators11 records

Recent moves13 records

Expansion highlights6 records

Broad incumbents

• TaskUs: US-listed digital outsourcing and CX provider with significant Philippines operations. A meaningful competitor in the Philippines-based BPO market where tele-net operates 900+ booths, particularly for digital-native and e-commerce clients.
• Concentrix Corporation: Global CX solutions and BPO leader with extensive Japan and Asia Pacific presence. Direct competitor for enterprise-level contact center RFPs and a benchmark for the scale tele-net would need to reach to win large multinational contracts.
• Teleperformance: World's largest CX/BPO company with multilingual support across 90+ countries. Competes broadly for the same outsourced customer service and digital CX contracts that tele-net targets, particularly for Japanese-language and Asia cross-border engagements.
• Foundever (formerly Sitel Group): Global CX/BPO leader with operations across 45+ countries. Operates at much larger scale than tele-net and competes for the same Japanese enterprise outsourcing RFPs as well as US enterprise contracts where tele-net's Las Vegas hub now competes.
• TTEC Holdings (TeleTech): Major global CX/BPO and digital customer experience provider. Competes for enterprise contact center outsourcing deals at scale and represents the type of larger, listed incumbent that tele-net's Las Vegas expansion must differentiate against in North America.

Direct peers

• Transcosmos: Japan-listed (TYO: 9715) BPO/contact center company with extensive overseas operations across Asia including China and the Philippines. Direct competitor for Japanese enterprise outsourcing contracts and offers a similar portfolio of inbound, outbound, fulfillment, and multilingual services.
• Relia Inc. Japan-listed (TYO: 4704) BPO company providing contact center, back-office, and HR services. Direct competitor in the Japanese mid-market BPO segment, including customer service outsourcing for mail-order and enterprise clients.
• BellSystem24 Holdings: Japan-listed (TYO: 9683) contact center and BPO operator with the largest domestic share of Japanese call centers. Directly comparable in core inbound/outbound call center services for Japanese enterprise clients, and competes for the same mail-order and e-commerce customers as tele-net.
• KDDI Evolva: Subsidiary of KDDI providing contact center, BPO, and temp-staffing services in Japan. Direct peer in the Japanese contact center and HR outsourcing market, particularly for telco and enterprise clients.

Emerging players

• Helpware: Mid-sized US-headquartered BPO with delivery centers in the Philippines, Eastern Europe, and Latin America. Comparable to tele-net in scale and offshore delivery model, and competes for similar English-language outsourced customer support contracts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about tele-net Corporation