What ENIGOO does

ENIGOO is a Czech Republic-based software company founded in 2012 and headquartered in Pardubice, with a registered presence in Vienna, Austria. It sells an integrated ticketing and event-management SaaS platform composed of a core Ticketing System, CRM Fans (segmentation and automated marketing), CRM Business (sales administration and advertising-space visualisation), a white-label Mobile App (push notifications, loyalty, payment gateway), an Accreditation System (digital registration, badge printing, QR access control), a Warehouse Management module, and a sub-product called OneID that connects ticket purchase, venue entry, cashless payments, loyalty, mobile app, and CRM into a single visitor identity. The relatoo loyalty CRM is integrated as a partner sub-product, and ENIGOO Academy provides customer training content.

The platform serves sports clubs and federations (ice hockey, football, floorball), music and cultural festivals, theaters and orchestras, exhibition centres, zoos and aquariums, family entertainment centres, and conferences. Distribution is direct: multi-language website (Czech, Slovak, English, German) with inquiry forms, dedicated hotlines for the Czech and German-speaking markets, on-site consultations, and personalized demos with dedicated account managers. Revenue is generated primarily through recurring subscriptions on multi-year contracts, supplemented by professional services revenue from ENIGOO Academy training and onboarding.

The business model is mid-market and vertically specialised: 70+ named customers across Central Europe (Czech Republic, Slovakia, Germany, Austria) include AC Sparta Praha, HC Kometa Brno, Prague Spring, Colours of Ostrava, Zoo Olomouc, and Výstaviště České Budějovice. ENIGOO is privately held, has not disclosed external funding, and operates with a Pardubice-based product team of developers, designers, and testers. Its core differentiators are data ownership for clients (avoiding third-party ticket portal lock-in), end-to-end ecosystem integration via OneID, and localized direct-sales service across Central European markets.

Name

ENIGOO

Legal name

ENIGOO

Website

https://enigoo.cz

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

ENIGOO is a Czech SaaS company founded in 2012 providing integrated ticketing, CRM, mobile app, accreditation, and unified digital identity solutions for sports clubs, festivals, theaters, zoos, and conference organizers across Central Europe.

Ownership category

akta.pro rank

Headquarters

HQ city

Pardubice

HQ country

Czechia

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Ticketing System: Comprehensive ticketing solution for events, venues, and attractions. Includes ticket sales, season tickets, dynamic pricing, cross-selling, up-selling, and partner ticket management.
2. CRM Solutions: CRM Fans and CRM Business solutions for fan relationship management and sales automation.
3. Mobile Application: White-label or customized mobile apps for clubs and venues with push notifications, loyalty programs, and payment gateway integration.
4. Accreditation System: Event accreditation services including online registration, badge printing, and access control terminal management.
5. Inventory Management: Warehouse and inventory management for point-of-sale operations including merchandise and food/beverage sales.
6. Professional Services: Training, onboarding, and implementation services. ENIGOO Academy offers webinars, masterclasses, and on-site training programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

ENIGOO provides an integrated ticketing and event management ecosystem comprising a custom Ticketing System, fan-facing Mobile App, CRM Fans, CRM Business, Accreditation System, OneID unified digital identity, and Warehouse Management module. The platform targets sports clubs, festivals, theaters, zoos, exhibition centers, family centers, and conferences, enabling ticket sales, dynamic pricing, fan engagement, access control, and venue operations. The offering is delivered as a subscription-based SaaS solution with personalized configuration, implementation, and 9-22/365 premium support.

Product overview

ENIGOO is an integrated event ticketing and fan engagement platform consisting of multiple connected products: the core ENIGOO Ticketing System (custom ticketing solution), ENIGOO Mobile App (fan-facing mobile application), CRM Fans (fan communication and segmentation), CRM Business (sales administration), and the Accreditation System (event participant management). The ecosystem is unified through OneID (digital identity layer) and includes relatoo CRM (loyalty management). Additional modules include Warehouse Management for point-of-sale inventory. The platform targets festivals, sports venues, cultural institutions, zoos, exhibition centers, family centers, and conferences.

Differentiator

Problem solved

Functional benefit

Brands

• relatoo: CRM loyalty and fan engagement system mentioned as part of the ENIGOO ecosystem
• OneID
• ENIGOO Academy

Products and services

• ENIGOO Ticketing System Custom ticketing system integrated into existing websites, providing complete visitor data management, event and season management, statistics, reports, custom visuals, invoicing, partner management, ticket scanners, and online accessibility. Designed for event organizers across sports, festivals, culture, and entertainment sectors.
• ENIGOO Mobile App Fan-facing mobile application with onboarding, match overview, ticket and season ticket management, push notifications, squad information, entry without registration, fanshop, and integrated payment gateway. Targeted at sports clubs and venues for fan engagement.
• CRM Fans
• CRM Business
• Accreditation System
• OneID
• Warehouse Management (Skladové hospodářství)
• relatoo CRM

Quantifiable outcome

• Push notification click-through rates up to 90%
• +2 more outcomes

Named customers17 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature8 records

Partnerships

One partnership is on record.

• relatoocoreTechnology or Integrationrelatoo is the integrated CRM component within the ENIGOO ecosystem. It provides fan loyalty management, behavior-based segmentation, automated communication, and loyalty point programs. The partnership creates a unified solution combining ticketing and CRM capabilities.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Eventbrite: Largest self-service event ticketing platform globally. Overlaps with ENIGOO in ticketing core but serves a much broader, more self-service and SMB-leaning market rather than enterprise sports and cultural venues.
• Cvent: Large-scale event management platform for corporate meetings, conferences, and trade shows. Overlaps with ENIGOO's accreditation and conference verticals (e.g., Rail Business Days) but operates at significantly greater scale and with broader enterprise focus.
• CTS Eventim: Europe's leading live entertainment ticketing company with strong presence in sports and cultural ticketing across DACH and broader Europe. Represents both a direct competitor to ENIGOO and a potential partner/integrator at much greater scale.
• Ticketmaster: Global leader in ticketing for sports, concerts, and theater with deep venue relationships across Europe. Competes with ENIGOO at the high end of the enterprise venue market and dominates distribution through major artist/team partnerships.

Direct peers

• AudienceView: Provider of ticketing, CRM, and mobile solutions for sports teams, performing arts venues, and live entertainment organizations. Comparable to ENIGOO in serving mid-market enterprise venues with subscription-based SaaS and integrated fan engagement tools.
• Tessitura Network: Unified CRM, ticketing, and fundraising platform specifically built for arts and cultural organizations including theaters, orchestras, and festivals — directly mirroring ENIGOO's cultural vertical customers (e.g., Prague Spring, Prague Phil, Divadlo Ungelt).
• Secutix: Swiss-based white-label ticketing and fan engagement platform serving sports federations, cultural venues, and entertainment organizations across Europe. Highly comparable to ENIGOO in target verticals (sports clubs, cultural institutions), enterprise sales motion, and integrated CRM/accreditation offerings.
• Tito: Modern event ticketing SaaS targeting small-to-mid-sized events and venues with simple, transparent pricing. Comparable to ENIGOO in core ticketing functionality but operates at a smaller, more self-service end of the market.
• Bizzabo: Event experience platform combining registration, ticketing, and attendee engagement for B2B conferences and events. Comparable to ENIGOO's conference and accreditation offerings (e.g., Rail Business Days) at a similar mid-market positioning.

Emerging players

• Vivenu: API-first, headless ticketing platform targeting live entertainment and sports venues with a modern technology stack. Represents the type of newer entrant whose architecture and developer experience could pressure legacy platforms like ENIGOO.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/enigoo

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ENIGOO